Complaints

This profile includes complaints for Aaron's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Aaron's has 1717 locations, listed below.

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  Aaron's

  400 Galleria Pkwy SE STE 300 Atlanta, GA 30339-3182

  
• 

  Aaron's Rent to Own

  940 Schillinger Rd N STE 2 Mobile, AL 36608-5214

• 

  Aaron's Sales & Lease

  105 Scouting Cir Troy, AL 36081-2540

• 

  Aaron's

  1725 Ashville Rd Leeds, AL 35094-7556

• 

  Aaron's Rents

  721 9th Ave N Bessemer, AL 35020-5305

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did business with Aarons in 2007 I rented a ** and ask them to come get the tv because I could not afford it. They did not come get the ** I moved and was sent a judgement to pay the debt, I did tho to court. And never heard from them again. Now Im 2022 I have my wages garnished by a attorney who purchased the debt. This has never been on my credit. This tv is over 16 years old. And this court is not even where the first judgment was filed. I am sure the funds will not be going to Aarons . In the **************** judgments statue of limitations has expired. I would like for Aarons to provide my initial contract for the ** and the first judgement filed.

  

  Business Response

  Date: 10/07/2022

  *****************************, 

  Thanks for your feedback. Your account is being researched. We will respond shortly.

   

  Customer Answer

  Date: 10/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented from Aarons several years ago! It was a high-end ******* washer and dryer! I rented it until i moved out of state and all payments were paid on time! This made me eligible for lifetime reinstatement! When in Greenville, i went to act to this policy and was told that they had no comparable models and that they only model they could give me was used! Which per the policy it has to be! Ok i understand that! However, the washer and dryer they were trying to give was clearly way under the standards and much smaller than the one i had previously rented! That was in Feb, again i went to Aarons over the summer and was called by a manager and was told they would find something! I was told the set i rented was no longer available! The next set was not comparable either and it was clearly abused! It was black but you could see where the stainless steel was chipped on several places and the was denting in it! The set offered to me was only 1400$ brand new, i still owe about 1100$ on my arrangement! Why would i accept a lower standard, banged up! Who pays 3000$ for s washer and dryer thats been beat up! I then again was told that they would search for something and call back! This was 2 months ago! When i called today i was told that they had nothing in the store and because i fixing originally rent from them they arent willing to lose the money! I quoted that the policy does say it has to be used but it also says comparable! Nothing they have offered me us comparable nor has an effort been made to give be anything better than whats in the store! I want to be able to use my credit towards a comparable washer. Or a new washer dryer set minus what Ive paid and Ill pay out the rest of the agreement! Ive been working on this a total of 8 months with no resolve!

  

  Business Response

  Date: 10/07/2022

  ************, 

  Thank you for choosing to be an Aaron's customer. Your feedback has been shared wit our customer support team. They will be reaching out to you shortly to address your concerns.  

  Customer Answer

  Date: 10/07/2022

   
  Complaint: 18177726
  
  I am rejecting this response because:

  i have already spoken to customer support several times! Who had a regional call me but i still have no washer and dryer! I would like to speak to some who can actually make some decisions in this mater

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/20/2022

  ************, 

  Thank you for being an Aaron's customer. We shared your feedback and the local general manager personally reached out to you to explain your available options. We have done everything to accommodate your request based upon the "used inventory" in stores at the time of your calls. We consider this matter resolved. 

• Initial Complaint

  Date:10/06/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase around July 2022 for a Washer Dryer and Refrigerator. I was put on a 90 days payment plan where I had a total of 90 days to pay off all 3 appliances with no interest incurred until after this period. Upon setting up payment arrangements they asked for form of payment and I told them it would be a cash payment every two weeks because I had no bank account to use for this transaction. The sales rep ******** asked if I had credit cards or similar accounts I could use. I made her aware that I only had a credit card. She put the card on file and stated that the card wouldn't be charged if I made the cash payment before time. I noticed later on my credit card bill that Aarons was charging the card as well as taking the cash payments. I went into the store and they promised that the card was removed and wasn't. In additional to this, I was being charged a charge back fee of $15 dollars every time I made an in store payment. This was not in the agreed contact terms. The charge was always before the date the bill was actually due. End results I was paying way more than I agreed to pay via contract. When they came to install the washer the incorrect washer cords were used. I called the store and they literally left my appliance's equipment on my front porch. Fast forward a few weeks I notice the washer wasn't going past the fill mode. I reach back out to the store and they sent a guy who stated he wasn't sure why they sent him because he couldn't fix the issue. I've paid off the appliance in full to avoid all the additional cost and no one has come out to fix my appliance and refusing to refund me my money back. I feel like I was taken advantage of as a senior citizen and a person with disability and was sold a no working appliance.

  

  Business Response

  Date: 10/07/2022

  ****************** *********, 

  Thank you for choosing to be an Aaron's customer. Your concerns have been shared with the general manager of your store location.  After review, the store will reach out to you directly shortly.

  
  

• Initial Complaint

  Date:10/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a previous owned recliner and the night I got it, slept on the couch which was sitting beside the recliner and I got bitten multiple times from bed bugs. I never had a problem before until I brought the recliner in. Called Aarons the next day and they said theres no way it could have been from the chair because they heat cleaned it. Well I didnt have them before and slept on my couch many times without an issue. So they had to come from the chair.

  

  Business Response

  Date: 10/07/2022

  ***********************************,

  Thank you for sharing your concerns. Your feedback has been shared with your store of purchase for a review and a response. 
  

• Initial Complaint

  Date:10/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Calling daily sometimes a couple times a day. Coming by the house weekly. I am feeling harrased.

  

  Business Response

  Date: 10/06/2022

  ******************, Thanks for your feedback. Your comments have been shared with your local store's management for review and feedback.

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a recliner set in July 2022.Due to financial reasons called store on 10/03/2022 to be returned, I was instructed by the sales manager that I have to take photos of both recliners in the seated and reclined positions, email the photos to ****************** then the photos would be looked at and must be approved and signed off on by Regional manager before the items could be picked up. When I asked how long it would take, I was told that it just depends, and I could be charged another month for the recliner rental even though I am requesting for them to be picked up before the due date.According to the Aaron's website, this is not the proper way to address returns.Also, we were getting charged $10.00 a month for the Aaron's insurance program, I was never told about this program and I had only noticed due to my making a payment and the total amount said to me was different than my debit card payment receipt.. When I asked why I was being charged $10.00 extra and didn't receive any Aaron's receipt for it, I was then told about the Aaron's extra protection plan, and that receipts for it were not given out. I asked for the $10.00 plan to be removed, and sales manager credited my account for it the following month in September 2022.

  

  Business Response

  Date: 10/07/2022

  Thank you for being an Aarons customer. Your feedback has been shared with the operations manager of your store of purchase. He will be reaching out to you directly to address your concerns.

• Initial Complaint

  Date:10/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went onto their site on October 1 2022 shortly after midnight. I clicked on the feature to extend my payment date until October 8th. I look today and my bill went from ***** to ***** and my future payment date was not on there and they are claiming my payment is late. Neither of these things should have happened! I am not paying the late fee because it is an error. This is the second time this companies website has screwed me and overcharged me. The other time I actually paid my bill and just like this time it did not go through properly somewhere on this companies website and I was charged a late fee I should not have been charged. I am not paying it. I have paid late fees in the past but I am not doing it when it is not my error. Fix your website!

  

  Business Response

  Date: 10/04/2022

  ****************, 

  Thank you for being an Aaron's customer. I have forwarded your feedback to the store manager for review and response. Look for someone to reach out to you shortly. 

• Initial Complaint

  Date:09/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a washer from Aaron's they sent two guys to my apartment the guy that came in he had a dolly he could not reach the hoses to the back of the washer so he decided to jump on top of my washer I'm sorry my dryer to get to the hoses to the washer he was on the phone the whole time with the insurance company cuz he just bought a brand new car so he wasn't paying attention he did not use the dolly to remove my old washer ripping my floor from the laundry room out to my kitchen all the way down to the cement they did not install the new washer correctly flooded my apartment Aaron's didn't send somebody for a couple of hours so I had to clean it up myself using every single piece of clothing towels anything you can think of to clean up the water flooded my apartment I had videos and pictures a lot of our personal belongings got damaged that store has had little contact with me I'm the only one that is calling them constantly and then I ordered a TV and a sound bar they brought me the sound wrong sound bar with no remote had to wait another week to get a new one they have not tried to help at all their insurance contractor hasn't been out here at all to assess the damage but they told me to keep everything that got wet and damaged but by now that'd be mold I have a infant in this house can't do that then the insurance lady told me that some of the property would be covered but some might that it looks like the floor in our apartment is linoleum on top of linoleum and that's why it's ripped and we have to move out of our apartment October 7th they haven't even contacted my apartment manager and I just got told yesterday that we will be reliable for these damages and so when I was in contact with regional manager you know I told him I said I'm just at the point where I'm thinking about getting a lawyer I said cuz nobody is giving me any answers and everything else and he stopped all contact

  

  Business Response

  Date: 10/06/2022

  **********************, 

  Thank you for providing videos and sharing your concerns. Your concerns have been shared with the general manager and area manager of your store. Please hold for a response to *********** request.

   

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a ******* refrigerator freezer from Aaron's and the unit has not worked in 3 months we lost a lot of food and we had a washing machine in for repair they had it for 11 months please help us out ************************* ************

  

  Business Response

  Date: 10/07/2022

  ********************, 

  Thank you for sharing your concerns. Your feedback has been shared with the general manager of your store of purchase. Please hold for review and direct response from the store's manager.

   

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arron's furniture in ****** **. .has been charging my card for $75 a month and I don't even have a account anymore and when I call the store I get lies and can't speak to a manager

  

  Business Response

  Date: 10/06/2022

  ********************, 

  Thanks for being an Aaron's customer. Your feedback and refund request has been sent to your local store for review and immediate response.