Business Profile

Restaurants

Church's Texas Chicken

This business is NOT BBB Accredited.

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Complaints

Name: Church's Texas Chicken
Address: 980 Hammond Dr Ste 1100, Atlanta, GA, 30328-8187, USA
Telephone: (866) 372-5246

This profile includes complaints for Church's Texas Chicken's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

131 total complaints in the last 3 years.
59 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/04/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/1/2024 at approximately 6:45 pm. I went to the Church's chicken on **********, in ************, *******. We ordered two of the 10pc chickens for $13 each. The older lady was the clerk and I asked for hotsauce and honey mustard on the side. I saw her and the Black male bumping into each other between different orders. I paid for our food and left. The first thing I notices was she forget the hot sauce. Then as I was splitting the food up, I notice she only gave us 16 pieces. 11 in the big box and 5 in the smaller box. I attempted to call the location but no one answered and eventually it ended with "Goodbye" and hung up. I called several more times and attempted call other locations but was met with the same no-response. I finally left a feedback/complaint on ******'s website as well as DM'd them on ******** Today I received a response from ******* telling me to complain on their website. I have yet to hear anything from *** customer service.
Business Response
Date: 06/04/2024
Hello *******************************,
Your request has been received and forwarded to the proper manager of this location.
Customer Service
Customer Answer
Date: 06/07/2024

Complaint: 21799415

I am rejecting this response because: no one has contacted me to resolve the issue.

Sincerely,

*******************************
Business Response
Date: 06/20/2024
Dear William ********,
As requested your information was forwarded to the appropriate manager.
Customer Service
Customer Answer
Date: 06/20/2024

Complaint: 21799415

I am rejecting this response because: I still haven't heard from any manager to resolve this. They can contact me at ****************

Sincerely,

*******************************
Initial Complaint
Date:06/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an order online on 4/13/24 at 9:02 pm. When I arrived to the restaurant to pick up my order the man in the drive thru was very rude and stated no more chicken. I asked him if he would refund my order and he told me to contact my bank. I told him that I purchased with a prepaid card and he slammed the drive thru window. I have email corporate to no avail. I would like a full refund.
Business Response
Date: 06/13/2024
Hello ***********************,
Your request is being forwarded to the manager of the location where your purchase was submitted.
Customer Service
Initial Complaint
Date:05/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
05/20/2024 The Applicant Went for her interview and the usual hiring process questions and the applicant willingly open up about her disabilities and then the interview was wrapped up then an employee that works at the establishment, asked how their interview went, and the employer told the employee that she wouldn't be good to hire because she is slow that she would mess up orders and said that the way she talks is weird and the fact that she said that she wouldn't give her the opportunity because it would mess up her labor yet the employee that currently works there asked the employer about the interview that's when she said all of that and now the applicant is now discouraged and afraid to apply or else. Also, the establishment says they have a no tolerance to discrimination or anything of that sort but the applicant was discriminated.
Business Response
Date: 05/29/2024
Hello,
May we have the address where this occurred please.
Thank you,
Customer Service
Initial Complaint
Date:05/14/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 28th, I placed an order for $51.47 using the Church's Chicken app. Unfortunately, I received the wrong order. Upon contacting Church's Chicken customer service, I was assured a full refund and informed that it would take ***** days to process. However, it has now been 16 days, and I have yet to receive any refund.
Business Response
Date: 05/16/2024
Hello ****************,
We have received your request because the refund has to be processed by the location where it was made we are forwarding it to the manager of that restaurant.
Customer Service

Customer Answer
Date: 05/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** K
Initial Complaint
Date:05/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have visited this location at least 4 times over the course of about 6 months. Everytime I go, the employees never answer the drive thru and they act like they are closed no matter the time. I dont understand how this location is still in business because the employees just ride the clock and do not take orders and they keep the lobby door locked as well! Seems like they need a new manager and all new employees!
Business Response
Date: 05/14/2024
Hello Anquanelle *****,
May we have the address of the location that you are referencing so we can share your experience with the correct manager please.
Thank you,
Customer Service
Customer Answer
Date: 05/15/2024
The churchs chicken want to know the address of the location so I am providing the information needed here.
5415 Plank Rd
***********, LA 70805
*************
Business Response
Date: 05/15/2024
Thank you for providing the location. We will make sure to share this with the manager who oversees this restaurant.
Initial Complaint
Date:04/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the local church in my area on 12/20/23, The store is located on Nw-Expressway in ************* ok *****. When I went they did not give me any sauces, they forgot an entire meal, I went back in to get my other meal and ask for more sauces and they still refused. I don't know if it was due to the end of the night or what but they would not assist.I was also given two large sweet teas, tied in a bag, spilled all inside the bag at the window. I was extremely upset with my experience and I reached out to the churchs department. They have been ZERO help whatsoever, Over the last 4 or 5 months I have called numerous times and been told someone would contact me.Well fast forward to 02/05/24 ****** (no clue who he is to churchs chicken or sent me a personal text) I responded to the text because he had asked if he could call. I called him and he asked me what was wrong with my visit (complaint) to which I explained to him. Messaged back 02/08,02/14 no response, finally on 02/20 I told him I was just going to file a BBB complaint to which he read but did not reply to. Needless to say I would NOT recommend churches chicken, Although other times the food hasn't been terrible this fiasco has been something I wouldn't wish on my worse enemy, I would pay for my meal if I was given what I asked for, I was given chicken WITH NO SAUCE and MY DRINKS SPILLED in a bag. Also ridiculed when I went back to get the food they had forgot. 1./10 do not recommend.It has honestly been so long, they have forced me to resort to filing a complaint and I barely remember the details, All I know for sure is my drinks were handed (spilled in bags) and they would not give us any sauces, Argued with us saying they already did, Bc after waiting ***** mins for our food they gave us someone else's order, (TOOK THE FOOD BACK THROUGH THE WINDOW) gross right; and then gave us our order without the sauces, when I went back they wouldn't give me my sauces. It was the worst experience ever.
Business Response
Date: 05/01/2024
Hello,
Your letter is being forwarded to the manager of the location where your purchase was made with a request that they reach out to you as soon as possible.
Customer Service
Customer Answer
Date: 05/03/2024

Complaint: 21606820

I am rejecting this response because: I have yet to hear from anybody from churchs regarding this concern.

Sincerely,

*******************
Business Response
Date: 05/07/2024
Hello *******************,
Your information was forwarded as requested.
Customer Service
Customer Answer
Date: 05/07/2024

Complaint: 21606820

I am rejecting this response because:

it does not resolve my concern.

Sincerely,

*******************
Initial Complaint
Date:04/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed two orders thru their app on 2 different dates. Both had issues with delivery. I called in and was told that I would get a refund. Originally was advised to wait ***** business days and I did. Was then told the refund request was sent on March 5th but still no refund. Called back and got the issue escalated and was given ticket number 1. Waited another 2 weeks and called back again. Said it was escalated again and then got ticket number 2. Had a call from a store manager that stated she sent a refund request and thats been about another 2 weeks and still nothing at this time. But I got another ticket from an escalation request and advised to wait another ***** business days. I just want my money back like i was told.
Business Response
Date: 04/12/2024
Hello ***************************,
We received your letter to the Better Business Bureau and are researching the matter to determine the status of your refund. While reviewing the documentation we noticed that the same receipt has been loaded twice. Your letter references that you placed two orders on different dates. May I ask that you upload the second receipt as well please so that it too can be researched.
Thank you,
Customer Service
Customer Answer
Date: 04/12/2024
These are 2 different orders with 2 different dates. I doubled checked that. They have different amounts. Please recheck my paperwork. Thank you!
Business Response
Date: 04/12/2024
Thank you we now see two different receipts.
We will get to work on the research.
Customer Service
Initial Complaint
Date:04/04/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They never answer their phone. Needed a refund that door **** initiated, but I never got it. ******** said it was processed and ******'s was supposed to send that to me and they never did. Tried calling several times just like last time with no answer, still... just like last time. Last time when I tried to call it was because my food was never delivered. I had to go pick it up.I had originally wanted a refund for the delivery fee and tip I sent, but menage I had to pick it up, Door **** wanted to refund me the whole thing. So far, I've gotten nothing. How are they supposed to take orders over the phone if they don't answer??? Their mailbox is full, so that tells you they never answer their phone. I don't understand the point of having a phone in a business if they don't answer it.They need to start answering their phone. I noticed others in their review section have complained about the same thing.
Business Response
Date: 04/17/2024
Hello *************************,
Thank you for supplying the details we will begin the research process to determine what has happened with your refund.
Customer Service
Business Response
Date: 04/25/2024
Hello,
Thank you for sharing the documentation that is attached. In order to assist with refunds, we kindly request the actual receipt of purchase. Providing this information will enable us to identify the appropriate location to contact and initiate the refund process.
Customer Service
Initial Complaint
Date:03/28/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 27, 2024, at 11:33 I visited a ******************* drive through. I go at this time because it is lunch hour and the food is freshly cooked, supposed to be. They are advertising a Chicken Special: Two Piece Dark for 3.49, you select what flavor. I ordered two orders of spicy. The cashier, **********, quickly said, "We don't have spicy." We only have original." So, I ordered what they had. When I arrived at the window, I explained that I ordered that twice the prior week in spicy. She explained that the chef had not cooked any spicy chicken yet. I thought this was odd at 11:33 in the morning. So, I quickly said, "If that has been sitting out for days, I don't want it!" She said, "No, we just opened" I accepted the chicken, and when I got home tried it. The chicken was disgusting, tough, dry, and old. It had clearly been sitting out for days. They simply wanted to sell the 0ld Yesterdays Chicken with the 3.49 orders. I called the restaurant yesterday, but they would not answer their phone. I am sick of restaurants passing their arrears on to the customers. I want my 7.54 back and this restaurant will never see me again. Receipt Check #: ***** Restaurant #: 908
Business Response
Date: 04/02/2024
Dear *******************,
We regret to hear that you were dissatisfied with your purchase. Cooked products are served within the same day that they are prepared.
Please provide your receipt and we will forward your request to the restaurant were your purchase was made.
Customer Service
Initial Complaint
Date:03/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased chicken for my family on Christmas Eve. Food was not delivered do to the company ran out of chicken. Money was never reimbursed. Been calling Churchs Chicken Corporate almost ever week and they give me run around. Report made to my bank also. Not sure what else to do!!!
Business Response
Date: 03/20/2024
Dear *********************************,
We have received your request and forwarded your information for processing.
Customer Service

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Church's Texas Chicken is NOT a BBB Accredited Business.