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Business Profile

Restaurants

Church's Texas Chicken

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Church's Texas Chicken's headquarters and its corporate-owned locations. To view all corporate locations, see

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Church's Texas Chicken has 115 locations, listed below.

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    Customer Complaints Summary

    • 131 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/17/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 11th, 2024 I Ordered Churchs Chicken Through Their App For Delivery At 8:06 PM For $90.75 I Watched The Online Tracker Say That My Food Was Delivered But No One Knocked And The Food Never Came To My Door I ********************* Twice And I Didnt Receive An Answer, I Called Corporate And Didnt Receive Any Help And I Also Made 2 Complaints Through The Website And I Still Havent Received Any Response

      Business Response

      Date: 03/20/2024

      Dear *******************************,

      We have received your request and are forwarding the information to be processed.

      Customer Service

      Customer Answer

      Date: 03/23/2024

       
      Complaint: 21445776

      I am rejecting this response because: A Refund Has Not Been Initiated To My Bank 

      Sincerely,

      *******************************

      Business Response

      Date: 04/02/2024

      Hello Keayra *********,

      Refunds are processed from the restaurant where the purchase was made.  Unfortunately we do not have access to that system.  Your request has been forwarded to the location where you made the purchase and we have asked them to resolve the issue.

      Customer Service

       

      Customer Answer

      Date: 04/03/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:02/15/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Monday, February 12, **** @ 4:58 p.m. went to this location my order was (1) 2pc combo leg/thigh, french fries, honey biscuit and drink & (1) 3 pc combo leg/leg/thigh, okra (paid extra), honey biscuit, drink. After I left did not check the order when I arrived ******** down to eat missing the three pc order there was two 2pc orders. I contacted the location three separate times 5:31 p.m., 5:33 p.m., 5:41 p.m. unsuccessful nobody answered the phone. I got on-line after 6:00 p.m. file a complaint on-line with Church's Texas Chicken and uploaded my receipt requesting a full reimbursement at this time I was upset nobody answered the phone to discuss the matter. I am requesting a full reimbursement and not a credit of the 3 pc combo.

      Business Response

      Date: 02/16/2024

      Dear *******************************,

      Your request has been received and will be forwarded to the appropriate manager.

      Customer Service

      Customer Answer

      Date: 02/16/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  According to the email the business has received my complaint will be sent to a manager for review. 

      Sincerely,

      *******************************

    • Initial Complaint

      Date:02/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The manager ********************* is stealing hours from employees worked

      Business Response

      Date: 02/09/2024

      Dear **************,

      Because of the nature of this complaint, it has to be addressed by management for this specific workplace location.  Please reach out to the Market Leader of the restaurant.

      Customer Service

    • Initial Complaint

      Date:02/06/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep having the same issue with this business being very unprofessional they forget items that I paid for in my order had me waiting 15 mins for chicken to drop in drive through just for them to forget half of my food in bag also have employees coming out back of building where drive through is with apron ON Running across street to gas station very unprofessional and I would love to speak with business cooperate

      Business Response

      Date: 02/07/2024

      Hello ***************************,

      By providing us the location where this is occurring we will know the appropriate manager to forward your request to.

      Thank you,

      Customer Service

      Customer Answer

      Date: 02/07/2024

      Hello the location will be *******************************************, **  30310
      *************

      churchs Texas chicken 

      located by ************* please contact me asap this is unacceptable.. thank you so much . 

      Business Response

      Date: 02/09/2024

      Thank you your request is being forwarded.

      Customer Service

    • Initial Complaint

      Date:01/26/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the drive-through at churches chicken on **** ************ at 2:22 in ***** ******** ordered a spicy chicken sandwich as he had me the sandwich I went and ate in the parking lot as I took a bite the spicy chicken was raw in the middle as I went back into the store and talk to I talked to this black man he said he was the manager, but he wouldnt give me his name as he looked at the spicy chicken. He threw the chicken sandwich in the trash, he only gave me three dollars he didnt even give me all the rest of my money and he told me to call corporate. I told him I got pictures of the spicy chicken raw in the in the middle

    • Initial Complaint

      Date:01/24/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/16/2024 I made an online order to pick up on my lunch break, when I arrived they informed me they were out of most everything I order. I asked to cancel the order and the woman told me I can do it myself. I contacted churches corporate and they put me in contact with the store Manager, she wanted to replace the meal instead of a refund and I told her that I did not want to come back because of the way her employee treated me and that I just wanted my money back since I did not receive my order. She said she would put the request in for the refund but I have not received anything back nor any more contact from ******'s

      Business Response

      Date: 01/30/2024

      Hello ********************,

      We are sorry that your order was not fulfilled. Your request for a refund is being submitted.

      Customer Service

      Customer Answer

      Date: 01/30/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **********************************

    • Initial Complaint

      Date:01/24/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A delivery order was placed on the ******** mobile app on 1/7/24 around 3:30 pm. About 30 mins after that, I was notified that the order was cancelled. I contacted the store directly and was told it was because they could not fulfill the order and to contact customer service for a refund. I also received an email from ******** confirming they cancelled the order. I have yet to receive a refund or any correspondence from ******'s regarding this. I've submitted the request through their website 4 times now and also called their corporate customer service on 1/17/24 and was told my request would be sent to the corporate office for processing. It is beyond ridiculous that it has been 17 days and I haven't received any communication or a refund. My Online Order Number is: *****************

      Business Response

      Date: 01/26/2024

      Dear ************************,

      We are very sorry to hear about your experience.  Thank you for providing the information we are working with the manager to ensure your refund is processed.

      Customer Service

    • Initial Complaint

      Date:01/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The service I received was horrible and unappreciated. I sent a letter to local restaurant and to the corporate office. I have also attached the receipt and letter.

      Business Response

      Date: 01/24/2024

      Hello ******************,

      We are sorry to hear that you had a less than enjoyable experience when making your purchase.  We have received your letter.  Please attach the receipt so that we can identify the exact location where this occurred.  This information is needed in order to make the manager of that specific restaurant aware of the incident.

      Thank you,

      Customer Service

       

      Customer Answer

      Date: 01/24/2024

      Heres the receipt requested to show which Church's Texas Chicken establishment that gave me the unprofessional service.

      Business Response

      Date: 01/30/2024

      Dear ******************,

      We are sorry to hear that you were unhappy with your service.  Your letter is attached but we are unable to find a receipt.  The receipt is necessary so that we can identify the location of where your purchase took place.  We can then forward your request to the local management who processes refunds.

      Customer Service

      Customer Answer

      Date: 01/30/2024

      The receipt was attached to the respond to complaint.  I have sent it again so they can verify the location this incident. 

      Business Response

      Date: 01/30/2024

      Thank you for providing the receipt your request has been forwarded.

      Customer Service

    • Initial Complaint

      Date:01/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My food had hair cooked inside of it I broke open my chicken and red hair came out of it just nasty I'll never eat here again

      Business Response

      Date: 01/24/2024

      Dear ****************,

      The **************** of ******** Chicken is in receipt of the attached complaint. We, along with our network of franchisee owner operators, strive to deliver the best customer service possible. Please provide a receipt of where the incident in question has occurred so that we know which location to work with to resolve this issue.

      Thank you,

      Customer Service

    • Initial Complaint

      Date:01/21/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yes just recently I had applied for a position at this particular location and was immediately gaslighted for the position in the system it says I was hired and I kept hearing from other employees that I will be in the system soon I talked to the ** manager once which was very short I never really had a full conversation with her but my information was supposedly in the system right now I'm a little frustrated because I've seen people put in applications and get hired in before I did and every time I see new faces but mine I don't have anything on my record holding me back and I also have kitchen experience at least 8 years worth and 10 years worth of customer service experience . The hospitality and the customer service from current management and employees is rude and extremely unprofessional and unacceptable I feel like lies are coming from each and every way no one wants to give me a clear answer or contact me about my information right now these locations here in ****** **** specifically ****** and the Hillcrest location and the ***** area code so the management name is ****** and the second person is MJ is that what his badge. No attack on them personally it's just the unprofessionalism and the lack of communication the misconduct of their future employees I wasn't the only one that is experiencing this issue there are others who have gone through the same wish there could be a change at this rate I do believe this churches will not be open very much longer if they can't treat their employees good enough to keep it open or future employees who really need a job and want to work I hope it looks good in the future please address this issue honestly do not feel comfortable with my information just still in the system when there has also been threat to people stealing information from others

      Business Response

      Date: 01/24/2024

      Dear ********************,

      The **************** of ******** Chicken is in receipt of the attached complaint. We, along with our network of franchisee owner operators, strive to deliver the best customer service possible. We will contact the franchisee operator in question in regards to your concerns.

      Customer Service

       

    Church's Texas Chicken is NOT a BBB Accredited Business.

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