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Business Profile

Restaurants

Inspire Brands

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Inspire Brands's headquarters and its corporate-owned locations. To view all corporate locations, see

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Inspire Brands has 299 locations, listed below.

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    Customer Complaints Summary

    • 372 total complaints in the last 3 years.
    • 50 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/29/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/20/2022, I made a mobile order for a churro milkshake with Sonic ***** location. When I got to the sonic location, I was told that they were out of cinnamon sugar and also churros and all they could give me was a caramel milkshake. I immediately asked for a refund, as that is not the product I purchased nor wanted. The person brought back a receipt showing the purchase and told me that my card would be refunded. I reached out to sonic's customer service on 9/24/2022, when I had not received my refund. On 9/26/2022, I was told they would not give me a refund but a reward for a slush and a milkshake. On that same day, I wrote back telling them that was unacceptable as I paid for a product and did not receive it and I wanted a refund of my $5.89 and tax.

      Business Response

      Date: 11/10/2022

      I recieved a notification that this was not taken care of but I did in fact speak with ************ myself and she was given an apology as well as a refund for the item she was missing. Seems like it was a miscommunication through her bank which she never received her refund as promised by our SonicApp team but we went ahead and gave it to her in cash the same day I spoke with her on the phone. 

      Customer Answer

      Date: 11/10/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:09/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A few weeks ago I noticed that I have not received any reward points for any of the delivery orders that I placed online directly through the Buffalo Wild Wings website. I'm missing reward points and promotional bonus points for every order placed through their website since July. Prior to July all of my orders placed through their website properly *****ed me the expected reward points. Since July every single order placed has failed to award me reward points. The business refuses to review the order history information and ***** me the reward points that I am owed.I tried contacting twice via their website's contact form and received no response. I was able to get a contact number from the local restaurant so I called their customer service for their Blazin Rewards program. I provided them with the dates of each order and the description of the qualifying promotions so they could look up the information and correct the issue. They told me I would be contacted but instead of calling me back like I requested they just sent me a boilerplate email saying I need to provide receipts for 2 months food delivery orders when they have every piece of information already available to them because I placed the orders directly with them. I requested multiple times to be put in contact with a manager but I was told no manager would ever contact me because their managers don't contact ******************************** has every single piece of information required to have simply fixed this issue over a week ago, but instead they have setup their policies and procedures to make it as difficult as possible to get a resolution and simply refuse to show any sign that they value loyal customers.Blazin Rewards Account Phone Number: ********** (different from contact phone number)Website account email: ***************** The attached screenshots show points activity and orders in the available order history visible on their website. PDF = missing qualifying promotions

    • Initial Complaint

      Date:09/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON MY BIRTHDAY 9/22/22 I VISITED THE BUFFALO W-WINGS RESTAURANT IN ********, ** TO GET MY FREE BIRTHDAY WINGS BUT THE AFRICAN ******** FEMALE MANAGER AND OTHER FEMALE *** WERE NOT NICE AND TOLD ME I NEED A SCAN CODE OR SOMETHING. FOR TWELVE YEARS I'VE WENT TO THE **WILD WINGS ******** LOCATION ON MY BIRTHDAY WITH GUESTS AND SHOWED MY ******** STATE ID AND GAVE MY ************************* ACCOUNT NUMBER ENDING IN ******* TO RECEIVE MY FREE BIRTHDAY WINGS. IN ADDITION, ON VETERANS DAY I GO TO THE SAME BUFFALO W-WINGS LOCATION WITH FRIENDS FOR FOOD. I HAVE THE BUFFALO WILD WINGS APP ON MY PHONE BUT IT NEVER GAVE ME SOME TYPE OF BIRTHDAY SCAN CODE ETC. PLEASE EMAIL TO ME OR MAIL TO MY ADDRESS ON FILE THE COUPON TO RECEIVE MY FREE BIRTHDAY WINGS. ALSO PLEASE GIVE ********, ** BUFFALO WILD WINGS LOCATION EMPLOYEES CUSTOMER SERVICE TRAINING TO TREAT CUSTOMERS NICER.

    • Initial Complaint

      Date:09/28/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 13, 2022 I ordered online for pickup. When I got to the restaurant I waited over 40 minutes for my order. I never received my order and requested a refund. The manager told me my money would be credited back to my card. It's been 2 weeks and I still have not received my refund.

    • Initial Complaint

      Date:09/26/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 09/17/22 I placed an online order for Buffalo Wild Wings. Once the order was placed; I was advised that there was a wait time of over 2 hours for the order. I immediately called the restaurant and cancelled the order due to the wait time. At this time I was advised that my card would not be charged. On 09/18/22 the charge was posted to my account. I called on 09/20 and spoke with the same representative is spoke with on 09/17; ******; and was advised that although the charge had hit my account; a manager had already processed a refund. On 09/23 - no refund for the charge of ***** had posted to my account. I called the location back in ******, ** and spoke with manager that advised the charges had not been refund because more information was needed to do so. The information was provided - the last 4 digits of the card used for the transaction. As of now no refund has been received by my financial institution and no refund is pending.

    • Initial Complaint

      Date:09/25/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the 3rd time this has happened. I did not order anything from the *********,** and ********** Beach, ** locations on 9/20/22 not to mention at those two locations on the same day. I was double charged **** points on 9/16/22 and **** on 9/24/22. I have demanded that I am contacted for verification before using points. REFUND ME 53,250!I have tired of this happening because I have to spend hours contacting the company to get my points refunded. I have also demanded Buffalos contact me and have no response. I am filing a complaint with the Better Business Bureau. This is the 3rd time this has happened and I have repeatedly demanded that I be contacted before use of my points. I feel I should be awarded ******* for all the hours I have spent trying to get resolution to this repeated problem.

      Business Response

      Date: 09/27/2022

      Issues related to Blazin' Rewards can be addressed by emailing ************************** I have re-escalated your issue to that team for further assistance. 

      Customer Answer

      Date: 09/27/2022

      This is the 3rd time I have gone through this time-consuming episode.  Each time I demanded to have text verification before consuming my points and have had no response.  I did not even get an email verification this time!!!  Their website does not allow the customer to file a complaint; I had to dig deep in order to find something somewhat relevant that I could respond to this conspiracy.  Only now do they provide a email address that gives me correspondence.  I have spent hours contacting the various locations this has happened only to arrive at no solution.  BWW software should have caught this conspiracy with the order on the same day at the relative same time at 2 locations approximately 9 hours from each other.

      I have demanded that someone call me each time and have had no response.

    • Initial Complaint

      Date:09/21/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My family went to dinner on 9/18/22 at the ******** ** location and wanted to use the gift card we had. The only reason we went to Buffalo Wild Wings for dinner is because we had the gift card. Our server did not tell us their system was down and that we could not use the gift card until she brought the check, had we known the system was down we would have never ordered, left, and came back another time. I would appreciate a refund since I was not able to pay in the way I wanted, I understand technology doesn't always work like it should but our server should have informed us before we ordered. In addition, what if I had no alternate way of payment because of finances and this was my family's nice dinner out, as sad as it may seem to others. This situation was handled very poorly by the staff at the store and did not show any compassion to this situation. The manager did not come out and address the situation, and no other solutions were offered. Also ***** the gift card coordinator (not sure if the job is corporate or local) was not helpful or empathetic. I understand people receive complaints for outlandish situations, but the employee's responses to this are inappropriate and that is not how you run a business.

      Business Response

      Date: 09/27/2022

      I apologize for the inconvenience. As ***** said, we had no control over the outage that occurred and are working diligently to prevent future occurrences. You visited a franchise location and we can't authorize or process a refund for these locations. I have reopened your original case with our customer care team and escalated to the franchisee for further assistance. They should be reaching out to you as soon as possible. 

      Customer Answer

      Date: 09/27/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:09/19/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to change my account email but you are unable to. I contacted the company via their customer service email over a month ago requesting they contact me to change the email OR delete my account. The company has not changed my email or reached out to me, and there is no other way to get ahold of them.

      Business Response

      Date: 09/19/2022

      Hello --

      Unfortunately, I can't find a record of your complaint in our customer service platform. For assistance regarding your account, please contact *************************.

      Thank you!

      Customer Answer

      Date: 09/19/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. While I find their inability to find a complaint in their own system irritating, I have emailed the address provided and await a response.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:09/17/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did an online purchase with my **** bankcard. I waited a hour when I arrived to the restaurant for my order. I asked the manager to cancel my order and give me a refund. She first told me she could only give me a credit. I told her the guy in front of Mr got a refund. She was very upset and Saud ok you'll get a refund. I have yet to receive the refund back to my ****.

      Business Response

      Date: 09/19/2022

      Hello -- I apologize but I'm unable to open the attachment that you included on your report. If you would, please let me know what location you visited so that I can escalate. 

      Thanks!

      Customer Answer

      Date: 09/19/2022

      ************, ******* 

      ********* location on US 31

    • Initial Complaint

      Date:09/16/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They updated their app and now i cant sign in. It gives me an error message as seen in screenshots, and even tho i reset my password it wont work. I had over 5k points which i saved over a year or more, worth at least 25 dollars in food certificates that I cant access. They have no number or email to reach customer service. It seems to be a common theme if you look at their ****** reviews. I would like credit for points earned or my account access fixed.

      Business Response

      Date: 09/19/2022

      Hello --

      I apologize for the technical issues you are having with your account. It is recommended that you delete and reinstall the app when this happens. Unfortunately, I can't open the attachments you sent through the BBB so I can't offer additional guidance. 

      I do hope this helps you with your technical issues. 

      Thanks!

      Customer Answer

      Date: 09/20/2022

       
      Complaint: 18038311

      I am rejecting this response because:

      Ive tried re installing the app. Ive tried re setting the password. You all have no number to call to actually help customers. Ive been a customer for almost 10 years and all your responses are generic and solve nothing . 

      Sincerely,

      ***************************

    Inspire Brands is NOT a BBB Accredited Business.

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