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Business Profile

Restaurants

Inspire Brands

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Inspire Brands's headquarters and its corporate-owned locations. To view all corporate locations, see

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Inspire Brands has 299 locations, listed below.

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    Customer Complaints Summary

    • 372 total complaints in the last 3 years.
    • 50 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/15/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I have an online delivery order placed on *** website (Sep 4), however the order arrived damaged. The driver placed my order right under the rain. One of the food containers had fallen and the wings were all over the ground. Also it's pouring rain outside, so the food containers are soaked through, and the food was soaking in rainwater as well and became inedible. I have to throw the food out.I contacted the restaurant and was told by the manager that my order will be refunded on Sep 5. Now it's Sep 15 and I still have not received my refund. I just want my refund that was promised, thanks. My email used to place order is ********************** the *** store is ******************************************************************.

      Business Response

      Date: 09/19/2022

      Hello, 

      I was able to locate the communication sent through to our customer care team. The franchisee made a note that they both called with voicemail and sent an email. As this is a franchisee, we cannot authorize or process the refund but I have reopened your original complaint and asked they attempt to contact you again.

      Customer Answer

      Date: 09/21/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

       

      I have received the refund today, thank you

      Sincerely,

      ************

    • Initial Complaint

      Date:09/14/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 23, 2022 I placed an order online with Buffalo Wild Wings in **************, **. Because of the way the website was and it was confusing, I placed more than what we needed and gave my credit card to charge. After the charge only i found that there were more wings in the order and I immediately called the restaurant to cancel. They said they did not see the order yet since it was online. I immediately rushed to the restaurant and explained them the problem and said to cancel half my order and process refund for that while they fulfilled only half of my order. The manager **** had to intervene and he agreed to give me a refund (which I thought would been instantaneous). Unfortunately, it was not the case. Even after a week, I did not get refund and I called the restaurant back only to be advised to wait for 15 weekdays. I called them numerous times about the status and also made query about it to BWW customer support but till date have not seen a ***** from my refund. To make things worse, Paypal who is the provider that I been using for this also said they would not be able to do anything since **** did not give me any refund slip to follow up on. It was primarily ****'s word that he processed the refund. BWW lost a customer for life and this level of insincerety is not something I would have expected from a national brand store with responsibility to its customer.

      Business Response

      Date: 09/19/2022

      Hello -- I see your contact at our customer support center. They noted they left you a voicemail and sent and email but had not yet heard back. Please check your email for this response. 

      In the meantime, I did reopen the case with them and request they attempt to contact you again. 

      Thanks!

      Customer Answer

      Date: 09/20/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ********************* from BWW reached out by phone as well as by email and we got in touch. He was courteous and generous to address the issue immediately and noted the concerns well. I do appreciate his efforts as well as efforts from BBB to help resolve the issue with BWW. Thank you so much for all your help!!

      Sincerely,

      *****************

    • Initial Complaint

      Date:09/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last night my family and I went to Buffalo Wild Wings in *****************, **. I ordered a Buffalo chicken wrap and when the waitress brought it out I started eating it. As I was eating it I bight down on something hard and I pulled out a sharp plastic shard out of my mouth that was embedded in my wrap. I told the waitress about it and she did nothing and went on her way. You would think she would have got the manager, I was very disappointed in this place.

    • Initial Complaint

      Date:09/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am part of their Blazin rewards program. On July 8th and 9th, ****** points were redeemed from my account in *************, **. I have never been to a *************, ** nor did I redeem or authorize the redemption of these points. I reached out to them four times via the contact us function on their APP since this occurred two months ago and have yet to receive a response. This is very alarming since I also have personal information in this account, which may have also been comprised. I have no idea how this criminal was able to redeem my account points and very concerned that my information could have been breached. The fact that they did not even reply is appalling. I would like them to refund my stolen points and respond so that I may determine if any of my personal information has been taken by this criminal. I have included a screen shot of some of the activity along with the 10 points they received for signing into that location. Again, though moronic for them to do that as it gave away their location, very alarming that they could sign in using my account.

      Business Response

      Date: 09/19/2022

      Hello -- 

      Unfortunately, I'm unable to locate your communications from July about this issue. To resolve, please reach out to ************************* to get further assistance. 

       

      Thank you!

    • Initial Complaint

      Date:09/02/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/25/2022 I placed an online order for $27.27 in the app and it said an error occurred and that they couldnt place the order so I ordered again and it turns out the first order did go through so I called the restaurant and told them what happened and they said they will cancel the second order and that I will get a refund in a couple of days, well it has been a week and I have not got nothing, I never even got a cancellation email or anything confirming they actually canceled it.

      Business Response

      Date: 09/19/2022

      Hello -- Please let us know which location you visited so that we may investigate the issue further.

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      #***** 8/30/2022 BWW Store#**** ********************************* Server: Dalaija There are many issues with my billing and order. 1. Tuesday is half of wings. My server charged full price of the wings. For 52 wings in total we were charged $85 plus gratuity just on the bone in wings alone.2. Then on the total of $146 food bill, we were charged a gratuity of $22, plus tax, making our bill to $180.In addition she added additional tip of $22 on top of it making it $202.74. All this was added automatically.3. Every beer that we had paid for on separate tabs were added automatic gratuities of 15% as well.I feel we have been cheated by BWW. First of all food bill should not have been $146, because it was wing tuesday. Secondly, so much tips were added in all line items. Shocking!!

      Business Response

      Date: 09/21/2022

      Hello -- Thank you for reaching out about your issue. I reached out to the sports bar leadership regarding your issue. They attempted to reach out twice but did leave a VM apologizing and asking for a call back. 

      In the meantime, a full refund has been issued. 

      The server missed the Wing Tuesday price.  Leadership looked into the gratuity that was added, they believe it was it was a misunderstanding about suggested gratuity, regardless it has been refunded.

      If you'd like to speak with someone further regarding your visit, please give them a call back at the number listed in the voicemail. 

      Have a great day!

    • Initial Complaint

      Date:08/30/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered delivery from their app on 8-28-22. Upon delivery the order was missing an item. Tried to call the restaurant to receive a refund, were told because they contracted out to door dash for delivery that there was nothing they could do about a refund and that it was between me and door dash. I explained I did not order through door dash, I ordered through them and they decided to contract out door ****. With having no order through door dash, no confirmation of an order through them, there was nothing they could do. I explained that to the employee at the restaurant over the phone and they just said theres nothing they can do about the food I paid for but never received. I still have the confirmation email from the original order. I also attempted to get through to their corporate office, sending a complaint into their website with a request to be contacted, nobody ever contacted me. I essentially had my money taken from me by this business and was never given the food I paid for. I attached a screenshot of the order. I was completely missing one of the 15 ct boneless wings for $16.49. The fact the restaurant refused to take any action (either through refund or replacement) is completely unacceptable

    • Initial Complaint

      Date:08/29/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went last night to pick up a to go order from Buffalo Wild Wings. For one, my food was extremely cold and we picked it up a minute before it was even done. It seemed like it had been sitting out for hours. For 2, it made me super sick and I had stomach issues all night. I absolutely love Buffalo Wild Wings but I was very upset to see this type of experience given to a customer. I would like a refund due to my sickness and the experiences I had to go through.

    • Initial Complaint

      Date:08/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We patronize a dunkin donut that is owned by this company. For months we have been complaining about issues with quality and no response. Muffins are old and stale and when at drive thru and ask, told that they bake this not **** Big lie. Told they can't discard anything per management. Business slow because of pandemic. Took away senior and employee discount. That is not my issue. Prices have gone up over 60% so products should be fresh and corporate has responsibility to address issues. They need to replace all three sets of products as they were notified. In email they said high level manager would contact us. Its been months.

    • Initial Complaint

      Date:08/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Family went to the Sonic Drive In in ****** ** on 27 Aug 2022 to get ice cream treats for the family. Upon returning home with the treats My wife and I noticed the ice cream tasted like spoiled milk so we told everyone to stop eating so we do not get sick. My wife immediately called the Sonic Drive in back and spoke with the Assistant Manager named *** who told us to wait while she tasted a treat herself and determined the treats did taste spoiled and she thanked us for letting her know and she was shutting down the machine and to come back the next day for a refund that my wife asked Specifically for. Today after returning we spoke to another Manager named ******** who stated the previous manager said we could not get a refund but some more treats that we said we did not want because of the previous experience. The Assistant Manager told us we were getting the refund only to say while she is not there that we cant. Having worked in a customer oriented position this resolution is unacceptable and time consuming. The customer in the case was misinformed and did not receive product we paid for. This is not the first time this particular store has had a complaint about their service. The ticket # ****** and Drive In # **** were the numbers in this transaction.

    Inspire Brands is NOT a BBB Accredited Business.

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