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Business Profile

Restaurants

Inspire Brands

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Inspire Brands's headquarters and its corporate-owned locations. To view all corporate locations, see

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Inspire Brands has 299 locations, listed below.

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    Customer Complaints Summary

    • 372 total complaints in the last 3 years.
    • 50 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two combo meals at the local Sonic Drive-In in *************, store #**** on 6/1/2024. The first was a regular chili cheese coney meal with pickle fries (which had an upcharge of .80) and a large cherry vanilla *************** & the second was a Super Sonic Cheeseburger combo with onion rings & a route 44 cherry vanilla coke. The total cost was $22, as I rounded up (which I wish I hadn't considering the poor quality of the food). When I got the food home, the pickle fries came out of the container in one soggy clump with the breading sliding off of the pickles. The onion rings in my husbands meal were in the exact same condition. In addition, the hot dog in my chili cheese coney was shriveled and hard like it was extremely old. A lot of the meal went in the trash, as it was inedible. My husband said his burger was ok and our drinks were fine as well. I contacted Sonic customer service requesting a refund and they offered me a $5 gift card & a coupon for a free order of tater tots. Hardly sufficient considering how much this inedible meal cost in the first place. This particular Sonic has been steadily declining over the last several ********** seems it has hit bottom. I'd like to be refunded at minumum, the cost of the onion rings, pickle ************* cheese dog since they weren't even edible. I believe the employees need some remedial training on how to correctly prepare the food.

    • Initial Complaint

      Date:06/23/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited a Buffalo Wild Wings location in *********** for some drinks and to play trivia. I noticed in the trivia app the points were not counting towards the free awards/score. I sent a email via the app but only received one reply and nothing else. I would like for someone to call me me about this.

    • Initial Complaint

      Date:06/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got my food went to open it to eat and a spider was on my food.

    • Initial Complaint

      Date:06/15/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a pick up order on the Buffalo Wild Wings website on 6/12/24 at the Buffalo Wild Wings Go location in ******* (***************************************************). When I arrived at the store, I was told they were out of traditional wings. They told me that their supervisor was heading to ********** to pick up more wings, but it would be a while before he'd return. They offered me boneless wings as an alternative, and I declined, advising them I'd rather cancel the order. They told me they couldn't cancel the order because it was a 3rd party order, but it was ordered on their website. I even went into the app and showed them where it said I needed to contact the store to cancel. After showing this to the worker, she called the supervisor. He/she told her to take my name, number, and order amount, and he/she would cancel when arriving back. I was promised a callback to confirm the order had been canceled and didn't get one, and when I checked the order the following day, it said completed, which it wasn't because I never received any food.

    • Initial Complaint

      Date:06/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an Arbys gift card from Food4Less Jun 7, 2024 for $ 20 so that I could use it in the **************** location.I tried to use it online at the *** and on the Arbys app on June 13, 2024, but was not able to use it.I called the Hollywood store 3 times and left messages to have my call return since apparently they were busy serving customers. I called Corporate two times and filed two incident reports the second was with a lady named *******. I also filed two online experience reports.I also called the Arbys at ************* store and was told that gift cards can be used inside an Arbys store. Even ******* stated that I could use it inside an Arbys. I went into the ********************** on June 13, 2024 around 2 pm, but was told by *******************, the assistant manager, that gift cards are not accepted here since there was also a sign by the cash register and that it was already months with such policy and that also included not accepting online orders. I showed the assistant manager that online it said that it was temporary, but I was lead to believe that here it was permanent since it was a Franchise. I told the assistant manager that the gift card said Arbys and the name of the business was Arbys and that no where in the gift card it said not accepted at certain locations. I told her that I had left 3 messages, but apparently *************, the manager was there. He was suppose to come the next day and he is the only one with access to the phone and messages.I called Food4Less/Ralphs customer service and was told that gift cards are not refundable. I stated that if they cannot be use anywhere, then it was useless to me. I am awaiting to hear from Food4Less/Ralphs about what if anything can be done.When I bought the Arbys gift card, I was not buying the amount of problems I have encounter. Furthermore, I cannot use it and have wasted gas getting to the ********* location without any success.Arbys needs to stop selling their gift cards by 3rd parties.

    • Initial Complaint

      Date:06/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have gift cards from sonic that I have on the sonic app to pay for my orders. One gift card has $2.29 and the other has $8.53. I tried to order from sonic the other day and the amount was greater than the gift card. An option comes up to pay for the difference so as to $0.00 the gift card. However, sonic will not accept my credit card for payment making these 2 gift cards of little value. I tried to contact sonic and they were not of help. I want to be able to use these gift cards instead of losing the moneywhich will require sonic to allow me to use my credit card to pay the difference from the amount billed and what is on my gift card. Further, for some reason sonic will not let me add a credit card to the app to pay for any purchases. If sonic does not want my business in the future, thats fine. But, I need to be able to use the previously purchased gift cards without losing money. I have tried on the Apple sonic app to add a credit card and on the computer, neither will accept my credit card. It is not a sonic app issue. My credit card works for all other purchases in stores in restaurant, online, in app, etc. it is not an issue of a bad credit card (and I tried different credit cards that would not be accepted). I do not know why sonic will not allow me to pay for purchases with my credit card or use my gift cards. I am requesting assistance to be able to use my gift cards. If for some reason sonic does not want my business in the future, then I will not eat there. But, I have $10 in prepaid gift cards that I do not want to lose.

    • Initial Complaint

      Date:06/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The service at the below location is horribly slow and not responsible. Normally no one will be present at counter and online orders either through buffalo wild wings website or Doordash/Uber eats will be delayed at least 30 minutes compared with prediction. Buffalo wild wings website has estimation for order ready time but never works for this store. Even though sometimes other buffalo wild wings stores have this issue but this store is almost 100% every time for huge delays. When you ask some clerks in store, they would just ask you to wait at counter, where no one will be present. Normally pick up customers will form a group and stand in front silently for hours. The management at this store is very broken.And you cannot even see clerks working there, very lazy and free.**************************** ***********************, ****************, *************

    • Initial Complaint

      Date:06/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Sonic Drive In on ************** ************, ** May 11, 2024 and ordered a M Oreo Cheesecake Shake. When I got there the carhop said they ran out of ****'s and I requested a refund. he gave me a number to call to get my refund since they couldn't refund me. I called the number and the lady said it should take 7-10 business days. That is too long if you ask me. I call today cause I still don't see my refund and its been 2 weeks now. The guy at Sonic is telling me the refund was processed yet I don't see it. I call **** of America and they don't see it either. It should not take this long for my refund and they need to have better customer service when people spend their money.

    • Initial Complaint

      Date:06/03/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order (not with the app) on May 11,2024 to be picked up at 11:30 pm. Upon parking in a drive up parking spot a lady working there came out and told me she cannot make our food with no explanation why. She told me to wait and she will give me a receipt. The receipt said the transaction was voided. My husband and I have emailed and called customer service and they tell us they cannot locate the order and keep saying someone will call us back. I sent them pictures of the voided receipt and pictures of the email confirmation of the original order containing the order #, amount paid, date, time and store information. We have wasted so much time trying to resolve this. I'm not sure why they keep saying they cannot find the order unless the particular sonic tried to scam us somehow and keep our money. We still have not gotten our money back or any resolution.

    • Initial Complaint

      Date:06/02/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need help closing a Buffalo Wild Wings (***) rewards account associated with my email address (the address with which I am submitting this complaint), and *** is refusing to assist with closing it. It is a university email address, auto-generated with initials + a number sequence. The person who signed up has the same initials as me, so I believe this person made a typo when signing up for the account. I was receiving the emails associated with the account, so I decided to take control of the account using "forgot password" and then attempt to close it. However, *** provides no option for deleting your account directly on the website, which is a shady business practice in and of itself. The closest thing I found was in ***'s privacy policy posted online, which states "You have the right to withdraw from Blazin Rewards at any time by contacting us at *************************** ******************************************************************************************************************************** first emailed the Blazin' Rewards support on March 23, 2024, asking for help to delete the account. I asked to escalate on April 9. With no resolution, I stated to them on May 20 that I would be filing a complaint with the BBB if the account was not deleted by the end of the month. Since it is now June, I'm asking for the BBB's help to make *** delete this account that I never signed up for but is associated with my email. As of today, June 2, I'm still able to log in and access the account. The *** support team is absolutely unhelpful.

    Inspire Brands is NOT a BBB Accredited Business.

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