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Business Profile

Vacation Certificates and Vouchers

Sweetdeals.com
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 91 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    date of transation 8/11/23 purchased **************** lifetime liscense ******* order number: ********* in the amount of $39.99 We were sent an email from Sweet Deals for different promotions going on. We wanted their promotion for the ***************** for windows lifetime liscense. We paid for that and were sent instructions that YOUR PRINT ON DEMAND VOUCHERS ARE ATTACHED TO THIS EMAIL....when we opened the voucher it told us to click the link at the top right of the page to download the program but there is no link at the top of the page. It says our voucher has been redeemed. I don't know if I redeemed it or not, If I did, I am unable to use it because the link is missing at the top of the voucher to follow for actual download. Or was it already used by someone else?? I cannot get ahold of this company for clarification. No phone number. We filled out a request for help form and have heard nothing back. We are afraid this is a scam??? We would like a refund please

    Business Response

    Date: 08/16/2023

    Hello,

    We have refunded your card for the recent purchase.

    You will see the funds returned to your account within 3 to 10 business days depending on your banking institution. 

    We apologize for any inconvenience this may have caused. 

    Please let us know if we can assist you further and as always thank you for using incentRev! 

    Kind regards, 
     ~Your incentRev Customer Support Team 


  • Initial Complaint

    Date:08/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or around 7/23, I went through Ticket 1310/96.7 radio station add for Sweet Deals for a trip to *******************/San ****. It said the vouchers would come in the mail ***** I believe ***** days in plain white envelope. I always check mail daily. I went through Sweet Deals site to see there is no phone # to contact. They send you to IncentRev. I received generic "it will be responded to in order received" with ticket #******. Then, I received a response to open the voucher in the initial e-mail I received on date of purchase. It's not in my inbox, my spam, or my deleted e-mails AND it said it would be coming in the mail but neither has happened. They sent me another supposed link today to my vouchers but it doesn't let me log in AND it says it doesn't recognize my e-mail address to allow me to change password. THAT'S STRANGE, considering I continue to get e-mails from "SweetDeals" almost every day for new deals to that same e-mail address. IF IT'S NOT A SCAM, WHY WOULDN'T THEY JUST "RESEND", (MORE LIKE SEND THEM IN THE FIRST PLACE)?

    Business Response

    Date: 08/16/2023

    *******,

    We have refunded your card for the recent purchase of one of our travel deals, as all travel deals are 30-day money back guarantee.

    You will see the funds returned to your account within 3 to 10 business days depending on your banking institution. 

    We apologize for any inconvenience this may have caused.  Please let us know if we can assist you further and as always thank you for using incentRev! 

    Kind regards, 
     ~Your incentRev Customer Support Team 

     

  • Initial Complaint

    Date:07/31/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for season passes to the Ventura County Fair. I mistyped my email address (website does not require you to confirm email address). My card was charged but I never received a confirmation email with vital information to retrieve my passes. I have sent 3 emails, as this business does not offer phone support. I havent heard back. The fair starts in 2 days and I am without any way to retrieve my passes and without any response from this business. Attached is my receipt with order number as well as my incorrect email address. There is one too many o at the end of yahoo.

    Business Response

    Date: 08/10/2023

    Hello *****, 


    We have reached out to you via our service desk to provide you the information you requested.

    Please kindly close this complaint.

    Thank you!

    Your incentrev customer care team!

     

  • Initial Complaint

    Date:07/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********************************** address: POB ***************************** Physical address: *************************************** ************ ************************* ************ *****************************, wife Our email address: ********************* Date of Transactions: 07/22/23 approx 1:30pm I tried to purchase for (4) golfers a ******************** / Cape Fear Players Pass 3 courses/cart included. The first transaction total was $335.00 and stated declined without reason, thinking it was bad wifi connection I tried to purchase twice more each time $335.00 and showed as declined after keying in the credit card information but is pending on my bank account and funds have been deducted/withheld from my bank account balance = ****************** calls to Truist, they state the vendor incentrev/Sweetdeals.com must cancel all 3 transactions which will release the pending transactions on my bank account.I completed the incentREV **************** support ticket on 7/23 or 7/24 but never received any email confirmation.I am disputing all 3 transactions of $335.00 ea = $1,005.00 I have not received any resolution with the company because they do not accept nor offer phone support. I have called ************ and voicemail also indicates they do not offer phone support. As stated above I have completed the support ticket.No Account/Order/Tracking number was provided by sweetdeals.com the transactions included our email address *********************

    Business Response

    Date: 07/28/2023

    I was able to reach out to customer and resolve the issue.  The charges were decline due to AVS error and the money never transferred to our account.  ******** has released the funds into the customer account.  Complaint and support tickets will be closed as no further action is required from us.

     

    Thanks

    incentRev ************* Team

    Customer Answer

    Date: 07/28/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:07/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased a trip from sweetdeals.com and decided i wanted a refund. I did this all within the 30 day return policy. I have tried to get a hold of them with no response.

    Business Response

    Date: 07/28/2023

    Hello,


    We have refunded you for order per our 30-day refund guarantee for travel deals.

    You will see the funds returned to your account within 3 to 10 business days depending on your banking institution.?
    We apologize for any inconvenience this may have caused.? Please let us know if we can assist you further and as always thank you for using IncentRev!?


    Kind regards,?
    ~Your incentRev Customer Support Team

  • Initial Complaint

    Date:07/06/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/18/23 I ordered two 25$ gift cards to *******. I then received an email that they were shipped on 5/25/23. I never received either card so I emailed the company on 6/12 and 6/16. On 6/18 I got an email from ***************************** at IncentRev asking if I had gotten them and I responded that I had not. I haven't heard a thing since. The order numbers are 264 and 274. Please send out the gift certificates I purchased. Thank you!

    Business Response

    Date: 07/13/2023

    Hello *****,
     
    The market will be mailing you replacements on 6/27. 

    If you did not receive the replacements or have any other questions regarding El Toro Bar and Grill please contact *********************** at the following: ********************************************

     

    Kind regards,?
    ~Your incentRev Customer Support Team

  • Initial Complaint

    Date:07/06/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two discounted golf to **************************************** in ************. I paid $100 for $200 in vouchers, in April, 2023, and after submitting a trouble ticket with them in June 2023, I never received the vouchers or a refund.

    Business Response

    Date: 07/13/2023

    Hello ****,
     
    It seems you did not receive our response from June 12th. Please see below.

    Thank you for contacting us about your order. I am showing that your certificate(s) for ************************************** were processed (7-10) business days from the date of purchase. Please note the delivery time is controlled by **** and their ******************* Standards, so delivery times will vary.

    Your certificate(s) were produced with your name and a unique security code and would have arrived in a plain white envelope with the word IncentRev or your local radio station printed on it.
     
    If you have since received your certificates ~ No further action is required. Your ticket will automatically be closed. 
     
    If you have NOT received your certificates ~ Please reply to this email with your complete Name and Mailing address.? Your reply will serve as an electronic signature that the Statement of Non-Receipt (noted below) is true and correct.?This follows *************** guidelines designed to protect against the fraudulent use of credit cards and identity theft, which are federal offenses.

    Once we receive the reply, we will process your new certificates and you will receive a separate email confirmation of the reissue. 

    Thanks for your patience and we apologize for any inconvenience this has caused you.
     
    ~Your incentRev Customer Support Team

    Statement of Non-receipt
    By reply of this email, I acknowledge that I did not receive the certificate(s) I purchased from IncentRev.?I acknowledge that I do not have certificate(s) in my possession, nor did I redeem with the merchant.??If I do acquire certificate(s), I will dispose of them at once. Please issue my new certificate(s) to the name and address as listed in the reply.
     

  • Initial Complaint

    Date:07/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Voucher # **H4240331774 I bought a voucher for a vacation deal. I did not understand the verbage until I showed it to a friend. I now find out that this deal is for a vacation time share which I cannot afford. I would like a refund for this voucher. I am 70 years old and retired and cannot afford to buy a time share. Please help me in trying to get my money back and cancelling that voucher.

    Business Response

    Date: 07/13/2023

    Hello,

    All our travel deals come with a 30 day refund guarantee.

    As such, we have refunded your card for your order 160019777.

    You will see the funds returned to your account within 3 to 10 business days depending on your banking institution.?
    We apologize for any inconvenience this may have caused.?

    Please let us know if we can assist you further and as always, thank you for using incentRev!?

    Kind regards,?
    ~Your incentRev Customer Support Team


  • Initial Complaint

    Date:06/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sweetdeals.com Order # ********* Purchase Date: 2023-05-28 14:05:29 I heard this ad from the radio station. So i went to purchase and I have one confirmation email and I was charged twice! Also I had no idea I needed to wait 2-3 WEEKS for the certificate to arrive in the MAIL. I thought I would get an email with a digital copy of the certificate. This was a birthday gift for my mother I did not intend on waiting weeks for this. No one from their customer support has gotten back to me via email or phone! I have emailed them May 28 and May 31. This has SCAM written all over it. In the year 2023 there is absolutely NO REASON a business cannot automate their point of sales and send me a virtual certificate to my email or respond to my refund request within 24 hrs! I am not sure what year "Sweetdeals.com" based out of ******* but has their certificates fulfilled in ****, advertising in ********** over the radio is living in but this is not it!!!Their zendesk customer support email automates that they received my email but no one has gotten back to me. A refund is also a very simple request that should only take seconds to complete. I imagine a business that advertises over the radio cant be that busy. When I tried calling the number that is listed on the BBB website (there is no phone number anywhere on their Sweetdeals site) No on answers the phone, but I received an automated text message response that I can text them, but again no response. how is this BBB accredited?? I was charged twice so I need a refund of $28.95 x 2 = $57.90 total refund

    Business Response

    Date: 06/01/2023

    Hello,

    We are sorry to hear of your difficulties on your recent Sweet Deals purchase.

    I show your order was processed and shipped under the terms of the purchase agreement.

    Since the voucher has already been shipped, please destroy the item upon receipt, it has been voided and will no longer be available for use.

    We have successfully processed this refund back to the card you used to make the original purchase. You should see the refund posted to your financial statement in the next few business days, depending on your provider.

    If you should have any additional questions, please do not hesitate to reach back out to our customer service team at halfofhelp.com.

    Kind Regards,

    incentRev Customer Support Team

     

  • Initial Complaint

    Date:05/16/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed orders for gift certificates with Sweet Deals on May 27, 2022 (order #*********) and June 17, 2022 (order #*********). Each order was for a $50.00 gift certificate to *******************************************************************************************************. The amount I paid for the two certificates with processing and/or shipping fees was $57.90. (The total for each one was $28.95). I received the certificates, but the business has been closed. I have contacted them three times, on October 25, 2022 (Ticket #******), December 30, 2022 (Ticket #******), and January 18, 2023. **************** at ********************** stated that the business was closed. They said the business was sold and the new owner would honor the certificates. I tried calling the English Inn *************) and received a recorded message that the number has been changed and the new number is unknown. The certificates expire on May 27, 2023 and June 17, 2023. I would like a refund of the $57.90 that I paid.

    Business Response

    Date: 05/26/2023

     

    Hello,

    We apologize for any inconvenience this may have caused.??Due to the closure of the business, I have refunded your two orders.

    Deal: The English Inn

    You will receive an additional email with further details on your refund once processed.

    Please let ** know if we can assist you further and as always, thank you for using incentRev!?

    ~ Your incentRev Support Team

    Customer Answer

    Date: 05/26/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Sweetdeals.com is BBB Accredited.

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