Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been reaching out for a refund for the cancelled Bash on the Bay 2023.I have emailed on several occassions and not getting anywhere.Everyone has been told we could either get a full refund ir convert our tickets to **** show.I want the refund.! As since the purchase last May the card i used was hacked as i stated to them recently to please either mail me a refund check or conract me but they have no "over the phone communication" so...I also contacted my bank but since it "technically was not fraud," they were unwilling to help.I do not have an extra $218.25 to just let this go.Had it not been stated on the news and several other sites that we would be refunded then it would be different but its well known we are entiltled to refunds.Thank you for any help in this process in getting me a refund and have a great day:) uploaded are the order#'s and the news articles about refunds.

  

  Business Response

  Date: 11/22/2023

  Hi *******,

  Thank you for reaching out to us.

  We're very sorry to hear that. We have refunded you for both orders and responded to your support ticket that was submitted yesterday with further details.

  If you may need additional assistance, please contact us at halfoffhelp.com.

  Kind regards,?
  ~Your incentRev Customer Support Team

• Initial Complaint

  Date:11/14/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased vouchers for ******************* tickets 11/1/23 which were supposed to be an instant download. I never received an email confirmation at first so I ended up ordering again. I went back to my order history which showed two purchases with order numbers at that point, but no vouchers available to redeem. I emailed the support team about a refund for an accidental order and then to find out why I didnt have a voucher for the purchases in general. They eventually wrote me back a week later and said it didnt show I had any order placed for the tickets and if it was in my bank it might not process, that it might be a pre authorization. It had actually processed the day I bought them. I sent screen shots of the purchases with order numbers from their website and my bank only showing it processing their charges and Ive yet to hear anything back. Last response has been a week ago 11/6/23. Filed a dispute with bank on charges and hoping to get my money back one way or another. This doesnt seem like a reputable company to purchase anything from.

  

  Business Response

  Date: 11/22/2023

  Hi *****,

  We're very sorry to hear that. We have recently identified an issue with this deal, unfortunately.

  Our development team is working diligently to get the problem resolved as quickly as possible and we have responded to your support ticket with further information.

  We sincerely apologize for the inconvenience this may have caused.

  If you may need additional assistance, please contact us at halfoffhelp.com.

  Kind regards,?
  ~Your incentRev Customer Support Team

  Customer Answer

  Date: 11/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me only because my financial institution helped me when you all failed to supply a product that was paid for and still cant even say when the product would be delivered.  There has been no follow up from this business without complaints to the BBB and my financial institution.  Will not purchase from again though.

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bogus certificates. the business said the certificates were not valid even though they looked like and seemed to be a typical sweet deal certificate. The business said they did not authorize these certificates. Hence a SCAM by someone impersonating the sweet deal program.******************** *************************** ****, ** EXPERATION DATE 12/22/2023

  

  Business Response

  Date: 11/09/2023

  Hi *******,

  Thank you for bringing this issue to our attention.

  We're very sorry to hear about your experience with this deal. 

  We have reached out to you via email to provide resolution on this matter. 

  If you may have any questions or concerns, please don't hesitate to contact us at halfoffhelp.com

  Kind regards,

  ~Your incentRev Customer Support Team

   

• Initial Complaint

  Date:10/23/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased one of their gift certificates, but I accidentally put in the wrong spelling of the email address where it got sent. I have reached out to them three times through their website contact link, and not gotten a response. The website is supposed to have a link to download the certificate, but the link is broken. I just want the certificate resent to the right email address. The purchase was under email *********************** the order number was ********* Please send the certificates to ************************ Let me know if any other information is needed!Thanks!

  

  Business Response

  Date: 10/24/2023

  Hi *******,

  We're very sorry to hear that!

  We have just sent your Aftershock vouchers to that corrected email address.

  We apologize for any inconvenience this may have caused.

  If you may need additional assistance, please reach out to us at halfoffhelp.com

  Kind regards,

  Your incentRev Customer Support Team 

  Customer Answer

  Date: 10/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is VERY satisfactory to me! 

  Thanks!!!!!

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a voucher from Sweet Deals for a business that closed a few months later, before I had the chance to use it. I contacted them via email, and it took awhile to respond. I gave them information on the owners response confirming being closed, as well as a sign saying that were not open that had been in place for weeks. They stated they would need 15 business days to research. After I had not heard anything, I reached back out, and have not heard anything. The business is even listed as permanently closed on ******* The cost was $28.95, with $25 for the voucher, and $3.95 for fees.

  

  Business Response

  Date: 10/18/2023

  Hello ******,

  I show that we issued you an exchange for the * pizza deal due to the merchant being closed on Friday, October 13th.

  You should receive your certificates in the mail within 2-3 weeks.

  Please contact us at halfoffhelp.com if you require further assistance. 

  Thank you,

  incentRev Customer Support Team

   

   

   

• Initial Complaint

  Date:09/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two $500 hotel vouchers **************** and **************** so it was a value of $1,000. I tried to use them but the offer was very misleading and did not say that you cannot use the full amount of each voucher. So when I tried to use it on hotels, first the hotel prices were doubled and sometimes triple what they normally are (I'm a travel agent so I know how to compare prices). Doubling/tripling prices is very misleading also and is legal because they are increasing the price to make it seem you are getting a discount when using the voucher. On top of that, you can't even use the full value of the voucher!For example, I searched for hotel that was normal price $275/night on multiple hotel sites (hotels.com) and the direct site of the hotel (Marriott). However, with this company it was twice that amount, actually almost 3 times that amount, so it was $800/night which should be illegal. To make it worse, I could only use $80 of my $1000 voucher which defeats the price of the voucher because I'm paying more to use this voucher and can't use it all. At this rate, the vouchers will expire before I can use $1000.Again, none of this information is provided when purchasing the vouchers and doubling or tripling prices is illegal. I tried to reach out to see how to get my refund but by the time I received a response, it was a few days after the 30 days, which I reached out prior to the 30 days but they are slow to respond. When I finally got a reply, I was given the instructions on who to contact for refund. Even receiving a reply with that contact took over a week, so now I'm two weeks after the 30 days for refund.So due to the lack of information when ordering on how this works, due to tripling prices (illegal), & due to the delay in getting responses for help on refund, I am filing this complaint to get help on my refund because all of this information on the complaint was beyond my control and knowledge. They are doing misleading and illegal acts

  

  Business Response

  Date: 10/18/2023

  Dear *********,

  I apologize for the issue you had with your Sweet Deals order. I show a refund was issued to the original payment method on 10/01.

  Refund issued 10/01/2023 - 30-Day Money Back Guarantee
  Qty:2 - Voucher Refund: $20.00 - Shipping Refund: $0.00
  

  Please contact us at halfoffhelp.com if you have any additional questions.

  Thank you,

  Your incentRev Customer Support Team

  Customer Answer

  Date: 10/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, There was refusal to give the refund until I alerted them that I was escalating the matter. At that time they finally gave a refund, so now this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************************************

• Initial Complaint

  Date:09/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: 09/11/2023 Amount paid: $19.99 What the business committed to and advertised:Snag top-selling electronics, home goods, phone accessories and more!Bestselling products are brand new and handpicked by our editor Every 100th customer snags $100 FREE SHIPPING - Limited time offer!The Perfect Gift for people who "don't know what they want" or a great way to score some cool electronics, toys, home, appliances, jewelry and more at a great price Every 100th customer snags $100!.The Legacy Toys Super Mystery Box contains a minimum of $75 worth of product. Minimum of 15 products Dispute: What I received was not at all in-line with what was advertised. I received a stuffed animal, mini bottles of Vaseline, and plastic items. This is in no way near a $75 value. No electronics, home or appliances. I reached out via website to the company on 9/20/2023 (package received on 9/19/2023 - no tracking number was provided). They do not offer phone support and have yet to respond to my four inquiries. Their Zendesk ticket numbers are: ******, ******, ******. No response to any of the tickets thus far.

  

  Business Response

  Date: 10/19/2023

  Hi ******,

  We're very sorry to hear this.

  We have refunded you for the Mystery Box, due to the items not being satisfactory.

  We apologize greatly for any inconvenience.

  If you may need additional assistance, please contact us at halfoffhelp.com

  Kind regards,

  Your incentRev Customer Support Team 

   

• Initial Complaint

  Date:09/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Email solicitors are required to have a simple, straightforward and direct means to unsubscribe from all email/online contact. The unsubscribe link takes you to a preference page that is ambiguous (at best) and does not clearly state you are unsubscribed from further contact.

  

  Business Response

  Date: 10/18/2023

  We are investigating with our development team to resolve this issue immediately.

  Thank you for bringing this to our attention, we sincerely apologize for the inconvenience.

  Thank you, 

   *******************************

  Director Of Operations

   

   

   

   

   

  Customer Answer

  Date: 10/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trans 09/2/23...purchased Mystery Box - Get Minimum Of $75 Worth Of Items!Received yesterday and hoped for some great stuff, but what was in the 12x12 envelope was mostly junk. Some samples, cheap earrings and necklace, and "free" sample size products. I would estimate the total value at maybe $20 on the high side.

  

  Business Response

  Date: 10/20/2023

  Hi *******, 

  We're very sorry to hear that. 

  We have refunded you for the Mystery Box, due to the items received being unsatisfactory.

  We apologize for the inconvenience.

  If you may need additional assistance, please contact us at halfoffhelp.com

  Kind regards,

  Your incentRev Customer Support Team 

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two Peachy Parking vouchers from Sweet Deals on 8/8/23. When I went to use them on 8/10/23, I was told they were void because they had been used in January, 2023. I want my money back because I was sold used/voided vouchers. I contacted SweetDeals immediately, via email, but they have not responded. They have no phone number to call to get help.

  

  Business Response

  Date: 08/28/2023

  Hello, 
  
  Thank you for your feedback on your recent purchase. We have refunded your card for this purchase as requested.
  
  You will see the funds returned to your account within 3 to 10 business days depending on your banking institution. 
  
  We apologize for any inconvenience this may have caused.  Please let us know if we can assist you further and as always thank you for using incentRev! 
  
  Kind regards, 
   ~Your incentRev Customer Support Team