Complaints

This profile includes complaints for Boot Man, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Boot Man, Inc. has 6 locations, listed below.

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• 

  Boot Man, Inc.

  6175 Hickory Flat Hwy Ste 110-325 Canton, GA 30115-7207

• 

  Boot Man, Inc.

  1649 N 550 W Provo, UT 84604-2403

• 

  Boot Man, Inc.

  7324 Gaston Ave. Suite 124-133 Dallas, TX 75214

• 

  Premier Parking Enforcement

  2420 Louisiana Street Houston, TX 77006

• 

  Premier Parking Enforce

  1231 Prytania Street New Orleans, LA 70130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 28, 2023. I paid for parking in a lot in ***********. When I got back to my truck there was a boot on it. Boot Man claimed I took two spots. My truck is a common vehicle, an F-250 with a crew cab and a 6 1/2 ft box, and it is longer than the marked parking spots so the truck will stick out either on the front or on the rear, I chose to keep the front out of the traffic lane. The issues: They put a boot on my truck, the documents say it is for unpaid tickets. I wasn't given a ticket. The value of the alleged ticket would have been $10. They charged $100 for the ticket and boot. 1) I believe their process of the boot before the ticket is illegal. 2) Locking up a $50,000 vehicle for a $10 dollar dispute far exceeds a reasonable action for the value of the dispute. 3) The literature says the site person can settle the dispute, the site person said he didn't have that authority. I had no recourse at the time other than pay the $100. 4) The Electronic payment device did not have an option or definition of what an oversized vehicle is so it was a judgement call by the guy who put the boot on. Boot Man Inc in Nwe Orleans was not listed so this should go to the location who can respond.

  Business Response

  Date: 01/03/2024

  Please provide a copy of your boot removal receipt as well as vehicle information (tag number) so that we may look in to this further.

• Initial Complaint

  Date:12/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid parking in app according to sign I drove up to. Apparently theres 2 different companies in same parking lot but the one I parked at you only see the sign in front my vehicle. There were multiple cars booted in same area so its obviously a scam and the company isnt changing anything.

  Business Response

  Date: 01/02/2024

  Please provide copies of your boot removal receipts so we may look into this further.  The picture provided with this complaint does not match the surveillance showing where this vehicle was parked.

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We parked and paid on the premium parking app. When we pull up that is the lot GPS tells you that you are in. I come back to a boot on my car as did several other people in our row. The signage is unclear and very deceptive. We were parked in a row that belongs to another company, premier parking that had nothing posted differentiating the lots. Premier parking had the sign posted about the boots, and they used colors matching their competitors signage (premium parking) so that it looks like one lot. Its definitely an unethical business charging exorbitant rates to get the boot off and purposely confusing consumers, most who are tourists. The guy who took my boot off was even bragging to a friend on the phone about how much he collected today.

  Business Response

  Date: 01/02/2024

  Please provide copies of your boot removal receipts and your vehicle information so that we may look into this further.

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I'm requesting the help from the BBB in getting a refund from an unfair charge I had to pay to get a boot removed from my car, even when I paid the parking spot through the app -ParkWhiz-.On Nov.02/2023 I parked my car in an small open parking lot, when I was leaving I found my car with two boots impeding my car to move, I called the # left on a sticker and asked the guy the reason my car has been booted, he responded, "because you didn't pay", I showed him immediately the two payment transactions I have done earlier for what he didn't pay too much attention and said something like "your car is now booted and you need to pay to get the boots removed, if you want to dispute on the receipt is the information to do so".Certainly I was very upset, it was already around 1 or 2am on Nov.03, everything was closed, I wanted to go home and I had an option to get my money refunded.I emailed this company, provided the receipts and I haven't received an answer after more that a month, I claimed with the bank and they can't help me either, I'm relying on the help of the BBB.Thanks for your help and attention.

  Business Response

  Date: 12/13/2023

  Parking fees were not paid until 30 minutes after their Tesla SDZ4052 was booted for non payment. The license plate is also incorrect as they paid for license plate # *******.  The attachment they provided does not show the time or the license plate # that was paid.  We have the receipt the cardmember provided showing the time and license plate.  ******************** fees must be paid in advance.  There are parking rules posted on the lot and the parking rules are in accordance with city ordinances.  No refund is due.

• Initial Complaint

  Date:12/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec 1, 2023 Amount paid: $75.00 I was parked in a parking space available to customer and workers of the building belonging to address, ***************************************************************. I was a customer at the building located above. My car was incorrectly booted and this company booted my car and would not remove the boot and demanded I pay the money to remove their boot. The booting agent ***********************, rudely told me to email his manager and he also told a lie of his manager was the one who booted and saw me leave the lot. The rules for what is a parking violation are not plastered on a sign on the lot nor were they told to me before or after getting a boot on my car. These parking violations seem to be at the companys discretion which leaves openings, perhaps unbeknownst to the company, for customer exploitation. I have contacted the owner/manager of this company, who also rudely laughed at me and accused me of doing something which I did not do (leaving the lot to go do something else) when he wasnt even at the lot at all! I was made fun of, lied to, and accused and wrongly charged and would like my money returned to me and issued an apology for being wrongly treated.

  Business Response

  Date: 12/04/2023

  Please upload a copy of your boot removal receipts and send us your vehicle make, model & tag so that we may look into this further for you.

• Initial Complaint

  Date:11/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid a man outside who was directing traffic. He led me into the parking spot and told me it was $25. I took a picture of my license plate and the scan to pay. He told me it wasnt working so i paid him. I come back out and see theres a boot on my car. Explained the situation to ***** but he said i was scammed by a homeless man. I asked why they dont have security if things like this happen all the time. He wouldnt help me out at all.

  Business Response

  Date: 11/20/2023

  Please provide a copy of your receipt along with the date/time, location and vehicle tag # so that we may look into this for you.

  Customer Answer

  Date: 11/25/2023

  I cant send images. Can you send email to forward them please. Thank you

  Business Response

  Date: 11/27/2023

  Please contact BBB with this complaint number so they can assist you with uploading the images, it may be the size or the file types.

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to inquire about investigating Premier Parking Enforcement. My friends and I went to lunch November 2, 2023 at **************** located at **************************************************. When we left the restaurant we found that our vehicle had been booted. We called Premier Parking Enforcement to have the boot removed and showed the guy that we had paid for the parking. He asked for a receipt. There was no receipt but it was clear that we had paid as we had the confirmation. After much back and forth we were told that the only thing we could do was pay the ticket which was $134.23 and we would have 2 weeks to contest the ticket. Clearly these practices are unethical and this is a scam to get money. Obviously there was some type of glitch with their system (intentionally or unintentional?) and they are preying on people because what else can you do except pay or you are without a vehicle. I would really appreciate you investigating this matter. Please see photos that verify my complaint.

  Business Response

  Date: 11/07/2023

  Please provide your parking confirmation that includes the purchase time, expiration time,and license plate number  If you have misplaced it you can request a copy from ParkMobile.

• Initial Complaint

  Date:10/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/18/2023 Reason: Ticket #***** ************************** ******************************************************************** C. ************ To whom it may concern,This letter is regarding the boot placed on my vehicle 10/18/23 at *******************************************************************************, work at the ************* and I have been parking at this lot since being an employee at the *************. I have/do follow the same steps, which is park, pull up app and input my payment information, and start walking to work, which is across the street from the lot.A boot was placed on my car today, and the reason given by the attendant is because I walked away from my car before payment was posted. Never heard of such a reason, nor are there any signs posted anywhere where it clearly states do not walk away from your car until payment has gone through. I showed him proof of payment via my receipt and **** card transaction. Time on payment receipt say 10:19am, but the transaction posted on my card 9:19am because thats when I swiped card for payment. Why there was a delay between payment through app and card, not sure. Boot ticket has a time stamp of 9:15am. How is a boot placed on my car @ 9:15am, when card was processing payment @ 9:19am? I asked the attendant to show me where it states I have to remain by vehicle until payment has posted. The pictures Ive provided doesnt state anything like that and again this isnt my 1st time parking here or paying as instructed.I am requesting a refund of $108.25 and applicable fees and/or further clarification as to why a boot was placed on my vehicle even with my proof of payment and receipt.Person who authorized the booting: ************************************************************************************************** ********************* ************ ************ Boot Man, Inc. d/b/a Premier Parking Enforcement ************************************************************

  Business Response

  Date: 10/19/2023

  Please provide a copy of your boot removal receipt as well as your vehicle make/model and tag # so that we may look into this further.

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: Friday, September 29, 2023 Location: ********************** - 44 Mill Parking We entered the lot around 8:25, we saw the sign that said we can Text2Pay, we tried to site but it didnt work, I had to walk up the hill to the kiosk where I processed the payment on my phone, the information needed was close to the kiosk and not on the large sign. As I walked back down the hill I passed my car and saw a ticket on my car. There were 6-7 people in line to pay, I dont see anyone who looked like they were actively placing boots on cars so I called the number. The agent placed the boot on my car minutes after I exited, he had to have passed my in line or standing in the lot while I was paying online but know one asked my our anyone in line what car belonged to us. This employee has NO process for determining whos paying, who paid and whos car has been sitting. When he arrived, I thought that I made clear sense but the agent kept rolling his eyes and asking if I left the property, I continued to show him the site but ultimately he said I was lying. He thought that we had been there for hours, saw the boot and then paid which is simply a pure waste. My family including 2 children shes 5/10 were inside ordering the food and waiting for me but due to this parking disaster, they came out looking for me with COLD FOOD indicating everything I just told the agent. We pulled in the lot at 8:25 because places close at 9 they went ahead to order and get seated while I paid to park. Within 7-8 minutes this agent boots my **** unacceptable!Both the owner of the lot and the boot company should evaluate their process to determine who is legal and who is illegally parked. Ive uploaded screen shots to show that the sign we parked closest too has the instructions but it is not complete.

  Business Response

  Date: 10/03/2023

  Please provide a copy of your receipt for your boot removal fee so we may look into this further.

• Initial Complaint

  Date:09/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for parking but the **** on parking sign paid for parking in a completely different lot so my car was booted and I was charged $75. I clearly showed the boot man my paid parking ticket and explained the situation but they didnt care. I disputed the charge and was told someone would contact me but I havent heard from anyone and nobody answers the number I was provided.

  Business Response

  Date: 09/28/2023

  Please also provide a copy of your credit card payment receipt for the boot removal fee as well as your vehicle information so we may look into this.  Thank you.

  Customer Answer

  Date: 09/28/2023

  My payment was made through Apple Pay I have uploaded screenshots and the info for my vehicle. 
  

  White ****** Sentra 

  license plate number *******

  Business Response

  Date: 09/28/2023

  Hello, the receipt I need is not the parking ticket, but the boot removal fee payment please.

  Customer Answer

  Date: 10/05/2023

  I used Apple Pay to pay for boot removal . I have attached screenshots of my payment to PPE ******* . On 9/7/23 at 4:21 pm. Transaction ID : ************

  Business Response

  Date: 10/09/2023

  Regarding attached file IMG_4629.png, just below the 08:22 PM Sep 07 in blue says see details.  Please provide the detail information that will show all the details including the license plate number and purchase time.  If you can not access the info anymore, you can request your parking confirmation from text2park.  Thank you.

  Customer Answer

  Date: 10/09/2023

  I have provided photo of detailed receipt that includes license plate number and time of purchase 

  Business Response

  Date: 10/18/2023

  Since there is not a valid receipt for the parking lot your vehicle was parked in we will not be offering a refund.

  Customer Answer

  Date: 10/18/2023

   
  Complaint: 20668242
  
  I am rejecting this response because:

  I have given proof of my payment and receipts. This business is a scam. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/18/2023

  The receipt was not for the lot the vehicle was parked in, therefore we will not be issuing a refund.

  Customer Answer

  Date: 10/18/2023

   
  Complaint: 20668242
  
  I am rejecting this response because:

  Im aware the receipt has a different lot and that was my discrepancy. I scanned the **** on the parking spot I was at NOT a different lot. So why was parking even possible to be paid at a different lot that I wasnt even at. You all clearly have receipts of what time and where I was at but choose to ignore that. This business makes money off of clear inconsistencies in the app thatll lead to multiple complaints . All I ask is for a refund because I clearly intended to pay for parking at the lot I was at and not another. 
  
  Sincerely,
  
  ***********************