Business Profile
Extended Warranty Contract Service Companies
ServeCo North AmericaHeadquarters
Reviews
This profile includes reviews for ServeCo North America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 503 Customer Reviews
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Review fromHollywood J.
Date: 02/27/2025
5 starsHollywood J.
Date: 02/27/2025
After months with no solution Mr ***** was able to jump right in and make it happen for me!! Awesome customer service skills and EXTREMELY attentive!! Trust me , When u callASK FOR *****. ( appreciatived in ********** tx )
ServeCo North America
Date: 03/03/2025
Thank you so much for your fantastic review! Were thrilled to hear about your positive experience with *****. At ServeCo, were incredibly fortunate to have him on our team, and we have full confidence that he will continue to provide our consumers with the professionalism, patience, and informative assistance they deserve. We truly appreciate your feedback, and were glad ***** was able to make such a positive impact on your service request. Thank you again for your trust, and were always here to help!Review fromChristy A.
Date: 02/27/2025
5 starsChristy A.
Date: 02/27/2025
The lady answering my call was very nice and helpfulServeCo North America
Date: 03/03/2025
Thank you so much for your wonderful review! We truly appreciate your kind words. We are committed to maintaining your trust in ServeCo as your service request moves forward. Rest assured, we will work hard to ensure a successful repair and a seamless process from start to finish. Thank you again for your feedback, and we look forward to continuing to serve you with excellence!Review fromMary L
Date: 02/27/2025
5 starsMary L
Date: 02/27/2025
***** was effective and helpful in scheduling my service appointment.ServeCo North America
Date: 03/03/2025
Thank you so much for the time you took to acknowledge ServeCo. We are truly grateful for your feedback. At ServeCo, our goal is always to ensure complete consumer satisfaction, and we're glad to hear that ***** was effective and helpful in scheduling your service appointment. As we move forward with the next steps in your service request, please know that we are committed to working diligently to exceed your expectations and ensure a successful repair. Thank you again for your trust, and we look forward to continuing to serve you!Review fromJanet S.
Date: 02/27/2025
5 starsJanet S.
Date: 02/27/2025
*****, the representative I talked to, was extremely knowledgeable and helpful. She discussed my options with me and let me know what each option provided. I feel comfortable and confident that she has my best interests at heart. You should be proud of the job she does in representing this company.ServeCo North America
Date: 03/03/2025
Thank you so much for sharing your wonderful feedback! Were thrilled to hear that ***** was able to provide you with such knowledgeable and helpful assistance. Its always our goal to ensure that our consumers feel informed and confident in their decisions, and its clear that ***** achieved that for you. We deeply appreciate your kind words and will be sure to pass along your praise. We are incredibly proud of the work she does in representing our company, and we're so grateful for your trust in us. Thank you again for your thoughtful review!Review fromStanley M.
Date: 02/27/2025
5 starsStanley M.
Date: 02/27/2025
***** was very helpful. Polite and knowledgeable and professional Thank you *****ServeCo North America
Date: 03/03/2025
Thank you for taking the time to share your experience! ServeCo so glad to hear that ***** was able to assist you in such a helpful, polite, and professional manner. We truly appreciate your kind words and are thrilled that we could provide you with the support you needed. Thank you again for your feedback, and were always here to help!Review fromBre K
Date: 02/22/2025
1 star*************. Received a bed base with bad glue smell. Reported to mattress firm three times who referred me to serveco back in october 2024. It is now almost march 2025 and this issue is still not resolved. Serveco even had premier consulting come by to evaluate the smell and the guy stated it was from the manufacturers glue but both serveco and mattress firm have been giving me the run around though this 1500$ bed base is insured by them.Review fromSusan M.
Date: 02/06/2025
1 starWe have a 5-yearwarrantywith ServeCo purchase on a chair through Lazy Boy. ServeCo has folks fill out an online claim form which can be subjective, not getting the whole story.... when read, therefore gives them the room to deny claims. Which they did. I believe ServeCo is a scam, the personnelthey have answering the phones are sarcastic, and deliberately not helpful.Review fromDiane O
Date: 02/05/2025
1 starDiane O
Date: 02/05/2025
Serve Co North America is horrible. I purchased a reclining sofa and chair from ****** and purchased the pet protection insurance. Well I contacted ******** and sent pictures multiple times and they denied my claim. Never came and looked at the furniture. The insurance is if they cant fix it then they will replace it for free. Well they didnt do anything ************** is a scam!ServeCo North America
Date: 02/17/2025
Thank you for your feedback, and were sorry to hear about your frustration. We take all concerns seriously and want to clarify the reason your service request was deemed not qualified for service. Upon reviewing the photos you submitted, we observed an accumulation of damage throughout both the reclining sofa and chair. The extent of the damage appeared to be gradual over time, rather than stemming from a single incident. According to the terms of the Protection Plan, we are able to provide coverage for accidental damage resulting from a specific event, rather than ongoing wear or gradual damage.We understand this isnt the outcome you were hoping for, but we must adhere to the terms outlined to ensure fairness and consistency in our service process.If you have any further questions or would like more details, please dont hesitate to reach out.Review fromKelly C
Date: 01/29/2025
1 starKelly C
Date: 01/29/2025
I wish I could leave 0 stars! ServeCo is a farce and a scam! I bought a leather sectional with their fake insurance. They said it covered defects or accidents, which ServeCo says they cover, but under some fine print it doesnt cover leather peeling off the couch itself. Tell me that isnt a defect!! I am so disgusted and dont know how they have a BBB rating that is good when theyre this crooked. Makes you wonder about both entities.Dont buy furniture from a company that uses ServeCo for their insurance!! Theyre crooked if they use this horrible lying company. Theyll take your money, but dont cover the products theyre supposed to cover. They make up excuses to not honor their policies, the filthy liars!ServeCo North America
Date: 01/31/2025
We are truly sorry to hear about your experience and understand your frustration. I want to take a moment to clarify the details of the Protection Plan you purchased.The Protection Plan we offer covers accidental damage resulting from specific incidents, such as spills or rips, but does not extend to defects or natural wear and tear that can occur over time with everyday use. Leather peeling, for example, is typically considered a defect or wear-and-tear issue, and unfortunately, such issues are not covered under the Protection Plan.The terms and conditions of the Protection Plan specify that leather peeling is not covered under the plan. We certainly dont want to upset our customers, and we always strive to be transparent about what is and isnt covered. If there was any confusion in our communication, we sincerely apologize. We are happy to review the Protection Plan with you and answer any questions or concerns you may have.Review fromJames C
Date: 01/14/2025
1 starJames C
Date: 01/14/2025
Purchased a warranty for a lift chair for disabled parent. Purchased the 5 yr warranty. Have been on phone with Serveco multiple times to request repair, each time being asked for different documents. Explained multiple times parent is disabled, can not get a picture of the item....why do you need a picture....it's a lift chair. Supervisors are of no help and basically told me that they will not come to home with out photo of chair and paper document of warranty agreement. Basically a scam of purchasing a warranty and Serveco taking the money and not providing any service. Extremely disappointed for my father who now has paid for something that is worthless.ServeCo North America
Date: 01/17/2025
Thank you for reaching out and for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you have experienced. We completely understand the challenges you are facing, and we are committed to resolving this matter as efficiently as *********** proceed with your service request, we need to validate your Protection Plan. As stated in the plan under "TERMS OF SERVICE," the Protection Plan includes both the document provided at the time of purchase and the sales ticket (receipt). Specifically, it states:"This Protection Plan includes this document as well as Your sales ticket (sales receipt). You must provide a sales ticket (sales receipt) and a copy of this Protection Plan for Your covered furniture to receive service."The Protection Plan document contains an agreement number, which is also found on the invoice/receipt. Both of these documents are necessary to move forward with your request.We understand the challenges you mentioned regarding providing a picture of the lift chair. While the photo is not mandatory for validating the Protection Plan itself, it can help us better document the issue and ensure the appropriate resolution for your specific chair. However, if providing a photo is not possible, we are happy to assist you in finding alternative ways to address this requirement.Please rest assured that our goal is to honor the service agreement and ensure your father receives the support he needs. As soon as we receive a copy of the Protection Plan, we can move forward with a resolution.
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