Business Profile
Extended Warranty Contract Service Companies
ServeCo North AmericaHeadquarters
Reviews
This profile includes reviews for ServeCo North America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 503 Customer Reviews
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Review fromJanet H
Date: 01/10/2025
1 starJanet H
Date: 01/10/2025
No matter who I get on the phone to enquire about a claim status, they want an exorbitant amount of information. Said they would not tell me anything without a credit card number! I have tried more than once and don't know what to do.
ServeCo North America
Date: 01/13/2025
Thank you for bringing your concerns to our attention, and we sincerely apologize for the frustration youve experienced during this process. We understand how important it is for you to get timely and accurate updates about your service request, and we regret any confusion or inconvenience ********* ensure that we can process service requests as quickly and efficiently as possible, we require specific photos and information to be submitted with the service request. These photos, particularly of the manufacturing tags, allow us to identify the necessary parts upfront and expedite the process. Without this information, we would need to send a technician to collect it, which can add additional time to the resolution.We want to assure you that your service request is moving forward. We have identified the parts needed for the repair and have sent a request to our parts department to order them. Once we receive an estimated timeframe for the part arrival, we will notify you immediately.We truly apologize for any miscommunication or inconvenience youve experienced while seeking updates. If there is anything further, we can do to assist you or clarify the process, please dont hesitate to reach out to us directly.Review fromKristen B
Date: 01/06/2025
1 starKristen B
Date: 01/06/2025
I purchased a VIP warranty through serveco when I bought my **uch. July ****************************************** my **uch. I submitted a claim with serveco through the website and submitted all the pictures, receipts and details requested. After waiting four months and multiple calls each time getting a different excuse as to why nothing was being done I was finally sent a random part. It wasnt even a part that was for my **uch. I called the next day and sent more pictures of the part sent. Waited and waited called more times with no response. Finally in October got fed up and demanded a repair tech **me out and diagnose the problem rather than just have them sending more random parts that did nothing to fix it. End of October a gentleman came out said it was the motor and took pictures to send to serveco so the **rrect parts **uld be ordered. Here we are January 2025 and more calls to serve ** each time being told we will look into where the **rrect part is and call back RIGHT AWAY. No calls emails or any kind of **rrespondence to let me know what is going on or if I will ever receive the parts to fix my **uch. Six months later and still have a broken **uch. I **uld have bought the part off ****** with two day shipping and had it fixed but instead I paid for this horrible warranty and just spend my time calling again and again and again and getting absolutely nowhere. My next step will be filing a **mplaint with my states attorney general.ServeCo North America
Date: 01/13/2025
We value customer feedback to best understand ways that we can achieve our goals to exceed their expectations. The fact that your input reflected a less than exceptional experience is regrettable and undermines our internal initiatives. We do not take for granted the trust you placed in ServeCo when you invested in your service contract. I want to assure you that we take your concerns seriously and are committed to creating a resolution that not only addresses the issues you've encountered but also restores your confidence in our services.We want to sincerely apologize for the delays, miscommunication, and frustration youve encountered while trying to resolve your service request. Your time and satisfaction are very important to us, and we recognize there have been gaps in communication on our part that have contributed to your ************** address this matter, we have escalated your service request to our parts manager for immediate review. We are actively working with the manufacturer to confirm the status of the correct part needed to repair your recliner. Once we have an update, we will contact you as soon as possible to provide you with a clear timeline for resolution.We deeply regret the inconvenience this situation has caused and would like to offer you a **** gift card as a gesture of goodwill and an apology for the delays and lack of consistent communication. This is intended to demonstrate our commitment to making things right and to thank you for your patience as we work toward resolving this issue.Please feel free to call us at ************ to further discuss. Have a great rest of your day.Review fromJeff F
Date: 12/12/2024
1 starJeff F
Date: 12/12/2024
The company is junk. They don't do anything, and furniture companies need to stop using them. No support, No ***************** Employees don't seem to understand anything.ServeCo North America
Date: 12/13/2024
We sincerely apologize that your experience with us has not met your expectations. We take your feedback seriously and want to address your concerns.When your service request was submitted on 12/12, we understand that you immediately requested a replacement for your chair. However, the Protection Plan is structured to first address issues through a thorough diagnostic and repair process. On the same day your request was received, we created a service order and assigned a technician to evaluate the issue and provide feedback on the necessary repair.Please rest assured that we are doing everything possible to resolve this matter promptly and strive to exceed your expectations moving forward.If you have additional concerns or require further clarification, we encourage you to reach out to us directly so we can address them more effectively.Review fromKEISHIA H
Date: 11/20/2024
1 starScam company. Refuses any claims. They even contradict their own contract in order to never do anything. My 3 year old wiped chocolate on my couch. I tried to clean it of and it just made a stain. In was in two different spots. Their claim accumulated spots aren't covered! What? So because she has two hands it's not covered? Bologna ! Scam Scam! Do not waste your money!Review fromJessica A
Date: 11/14/2024
1 starJessica A
Date: 11/14/2024
This is THE WORST company to deal with. How many 1 star reviews is a company allowed to have before they get investigated? I purchased a VIP Pet warranty with my couch, attempted to file a claim this summer for damage that occurred from our puppy and our cat being let into our living room by the person watching our home. The puppy ate one of the cushions and the cat scratched up the side of the couch. "Serve"Co asks you for a million pictures and evidence of the damage and uses vague terminology in their contract to not have to fix your issues. My damage was 100% caused by that 1 day the animals were allowed access to the furniture yet they claim it is accumulated damage which is not true. AVOID PURCHASING ANY EXTENDED WARRANTY THAT "SERVE"CO "SERVICES", you will be saving yourself a lot of stress and anguish in the long run. Read the reviews on their company profile alone and see that they will not take care of you regardless of their responses. They are cookie cutter responses and this company is as crooked as they come. They'll take your hard earned money, not live up to their commitments and not think twice about it. I cannot believe that my local furniture store is still selling these warranty contracts and actually sticks up for them. Poor communication, outdated app, slow response and they make you jump through hoops asking for more and more in an attempt to get people to abandon their claims. I deal with extended warranties all the time in retail and every other one I have dealt with has been a stand up, reputable company. The people that work here should be ashamed at the way they treat their customers, simply for wanting them to honor their stated level of service. I too would give negative stars if I could.ServeCo North America
Date: 11/18/2024
Thank you for sharing your experience with us. We take all feedback seriously and strive to improve our services and address customer concerns thoroughly.We would like to look into your service request and provide the assistance you need. However, with the name and email provided, we have been unable to locate your service request in our system. To better assist you, could you please confirm if your service request might be under a different name, email, or phone number?Your satisfaction is important to us, and we are committed to addressing your concerns as swiftly and effectively as possible. Please reply with any additional details so that we can move forward in reviewing your case.We appreciate your patience and look forward to resolving this matter for you.Review fromLinda V
Date: 11/13/2024
1 starLinda V
Date: 11/13/2024
I purchased a sofa from ******** and bought this "fabulous" warranty. They told me ****** would fix it or replace it. I spilled grease and placed a call right away. A week went by with no response. I called them back, and again I spent 8 minutes on hold for someone to pick up. This person said she would "take a look and see what's going on. " She put me on hold without asking my name or ticket number, 25 minutes later she never came back. I hung up and called back I stayed on hold 15 minutes with no one picking up. I called Lazy Boy to complain. They tried to call Serveco no response. Clearly by these reviews there is no customer service.ServeCo North America
Date: 11/18/2024
Thank you for your feedback and for bringing this matter to our attention. We apologize for the inconvenience and frustration you experienced. We have reviewed the call logs from the day you contacted us and found that your call was unfortunately disconnected due to an unexpected office-wide internet outage, which affected both our phone and internet services for about an hour. We sincerely regret any disruption this caused and apologize if you felt unsupported during this ******* ensure your issue is addressed promptly, we have proactively opened a service order to dispatch a technician who will assess and extract the grease stain on your sofa. Our goal is to provide you with the service and support you deserve, and we are committed to resolving this matter swiftly.We appreciate your patience and understanding, and we look forward to assisting you further.Review fromValerie H
Date: 11/05/2024
1 starValerie H
Date: 11/05/2024
I contacted ServeCo N.A. 2 months ago and requested to schedule non-warranty repairs on a recliner. Prior to starting the process, ServeCo requested a $35 fee to initiate the process. This fee was paid immediately. 2 months later and after repeated phone calls when I was told that someone would call about the repairs, still no phone call or scheduling of technician to perform the repairs. On my latest call, I was informed that they closed my case. This is extremely frustrating. I just want the recliner repaired. I agreed to pay for parts and technician visit. Why is it so hard to get someone to repair a recliner and why dont people follow through on their promises to call a customer back?ServeCo North America
Date: 11/06/2024
We sincerely apologize for your frustration. Our records indicate that you opted for a non-warranty service. While we strive to complete all service requests promptly, delays in obtaining parts are unfortunately beyond our control, as we must rely on the manufacturer's response to cost inquiries.We initiated the process by sending you the non-warranty email and promptly forwarded the cost request to the manufacturer. We understand the importance of timely repairs, especially for frequently used furniture, and we appreciate your patience. We hope youll reconsider your review, as your service request is proceeding according to our standard process.Review fromLinda O
Date: 11/04/2024
1 starLinda O
Date: 11/04/2024
On 9/30/2024 Called to request service on a Lazy-Boy chair that the heat stopped working. Gave them our current address and email address. They said they would send an email in 3-5 days with information to complete. Form and pictures emailed to ServCo on 10/7/2024. 10/14/2024: called twice and put on hold twice before someone answered that they still needed to look at pictures claim (#******) and then they will call back, they never did! 10/21/2024: New claim number (#*******) and don't know why! What happened to the original claim number? 10/23/2024: Called again & put on hold and never answered. 10/28/2024: Part being shipped, we are to call them when we get part to schedule the repair. 11/4/2024: Call to ask where the part is. They say delivered to ______. That is our old address and we gave you the correct address when this all began over one month ago. Lazy-Boy should distance themselves from this company. Now we wait as we were told we would hear from their company within 24 to 48 hours. No service technician has been here to check what the issue is!ServeCo North America
Date: 11/06/2024
Thank you for your feedback. After reviewing your experience, we acknowledge that there were missed opportunities on our part to provide a better and more accommodating service. Your response is valuable to us, and we're committed to using it to improve and grow as a company. We are taking your comments seriously and are working on ways to enhance our service.We would like to offer you a $50 gift card as a gesture of goodwill. If you're interested and willing to reconsider your review, please feel free to contact our ********************* for further discussion on how we can move forward. Thank you for your consideration.Review fromJackie L
Date: 10/15/2024
1 starJackie L
Date: 10/15/2024
A complete scam. I bought because I had a cat. Their policy is so broad that it leaves way to much room to deny you a claim. So if you are trying to be honest and say you don't remember the exact date, or are filing multiple claims of damage at once because you are unsure, they will reject it. These insurance policies are always a scam and I deeply regret wasting my money.ServeCo North America
Date: 10/25/2024
Thank you for reaching out and sharing your concerns. We truly value consumer feedback, as it helps us improve our services and ensure our customers feel heard.I understand your frustration regarding the denial of your service request. While it was determined that the damage was due to an accumulation of stains/damages over time(you reported over the course of the week), rather than a single incident, we want to make this right for ****** a gesture of goodwill, wed like to offer a courtesy cleaning. Our technician will also assess the situation to see if any repairs can be made, although we cannot guarantee specific outcomes.We appreciate your understanding and hope this solution helps. Please let us know if youd like to proceed.Review fromPatricia C
Date: 09/26/2024
1 starPatricia C
Date: 09/26/2024
Waste of money!!! I bought because I had puppies. One of them had started to chew on the sofa because he was teething I put in a claim and got denied because I said it was approx 3 weeks before I put in the claim. And just because of the word approx they denied me. They just take your money. This is why I never get warranty on anything. What a waste!!ServeCo North America
Date: 10/03/2024
We value customer feedback to best understand ways that we can achieve our goals to exceed their expectations. The fact that your input reflected a less than exceptional experience is regrettable and undermines our internal initiatives. We want to express our sincere apologies for any inconvenience or frustration this may have caused you.We do not take for granted the trust you placed in ServeCo when you invested in your service contract. I want to assure you that we take your concerns seriously and are committed to creating a resolution that not only addresses the issues you've encountered but also restores your confidence in our services.If you would provide an opportunity to share your perspective, our claim resolution department would like to initiate that conversation. We look forward to your feedback and hope to deliver a more desirable experience for you.
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