Extended Warranty Contract Service Companies
ServeCo North AmericaHeadquarters
Reviews
This profile includes reviews for ServeCo North America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 502 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSylvia H
Date: 06/10/2024
1 starSylvia H
Date: 06/10/2024
This is the worse company. I was sold a worry free pet damage warranty. My dog digs a hole in the seat of my couch and put a smaller tear in the love seat. I filed a claim. They made me send them multiple pictures, towhich I did. I waited more than 2 months for a response and was told I was denied, so I filed grievance. I waited another 3 weeks and called o ** to be told once the decision is made it can not be changed. And that they have decided this damaged once done on multiple occasions. I feel like this warranty was a waste of money. This serco company is a scam. I will never purchased any warranty from them ever again.
ServeCo North America
Date: 07/11/2024
We value customer feedback to best understand ways that we can achieve our goals to exceed their expectations. The fact that your input reflected a less than exceptional experience is regrettable and undermines our internal initiatives. We want to express our sincere apologies for any inconvenience or frustration this may have caused you.We do not take for granted the trust you placed in ServeCo when you invested in your service contract. I want to assure you that we take your concerns seriously and are committed to creating a resolution that not only addresses the issues you've encountered but also restores your confidence in our services.If you would provide an opportunity to share your perspective, our claim resolution department would like to initiate that conversation. We look forward to your feedback and hope to deliver a more desirable experience for you. You can reach us at *******************************************Review fromRichard O
Date: 06/03/2024
5 starsRichard O
Date: 06/03/2024
ServeCo representative arrived on time, executed the repair quickly, was professional and left the work area as clean as when he arrived. Excellent to work with.ServeCo North America
Date: 06/13/2024
Thank you so much for your wonderful review! We greatly appreciate your feedback about ServeCo and our service technician. It is important to us that you can use your furniture comfortably and enjoy it just as intended when you purchased it.Review fromJoann T
Date: 05/31/2024
1 starJoann T
Date: 05/31/2024
I bought a kitchen table from *********** took out coverage as advised from sales girl that all spills are covered.I had a party one night and my table is always covered with a table cloth.When my guest left I took off the table cloth to be cleaned and saw there was a spill on it.I called to have a service technician come out to fix it.He was unable to fix it.Due to the fact I told them I believed that some type of drink was spilled on it and not sure what type of drink they will not cover it. The table is 4 months old I paid for coverage for this specific reason and they still wont cover it.Very disappointed and will never take coverage from this company again!ServeCo North America
Date: 06/06/2024
We greatly value customer feedback as it provides us with essential insights to help us exceed expectations. We appreciate the opportunity to address any concerns regarding the non-coverage of your service request.You initially submitted a service request reporting a "drink spill on the dining tabletop." ServeCo promptly dispatched a service technician to repair the damaged area. Upon attempting the repair, the service technician reported that the spill was caused by acetone. After discussing this with you, the cause of the spill was updated to "unknown."We are more than willing to review the Terms and Conditions of your service contract with you. Specifically, under the section "WHAT IS NOT COVERED" in "Miscellaneous," the first bullet point states that "caustic solutions and chemicals" are not covered, which includes acetone. Additionally, under the section "WHAT IS NOT COVERED" in "General," the last bullet point states that "any damages of unknown origin" are also not covered.It is important to note that ServeCo must consistently process service requests according to the terms and conditions outlined in the service contract. We are here to help with any further questions or concerns you may have.Review fromBarry L
Date: 05/31/2024
5 starsBarry L
Date: 05/31/2024
Technician arrived on time and was very efficient in doing his job. He replaced the socket assembly within 30 minutes. Very satisfiedServeCo North America
Date: 06/13/2024
Thank you for your excellent review! We're pleased to hear that you had a positive experience with ServeCo. It's great to know that our technician arrived on time and efficiently replaced the socket assembly in just 30 minutes. Your satisfaction is important to us, and we're glad we could meet your expectations.Review fromSteven V
Date: 05/30/2024
5 starsSteven V
Date: 05/30/2024
What a great guy that fixed our chair . He Knew what to do the 1st time. Thank you so much. *****ServeCo North America
Date: 06/13/2024
Thank you very much for your feedback regarding your service experience! We're thrilled to hear that you had a positive experience with ServeCo and that our service technician was able to fix your chair efficiently. Your satisfaction is important to us, and we're glad we could resolve the issue for you!If you have any more questions or need further assistance, please don't hesitate to reach out to us. We're here to help!Review fromBarbara W
Date: 05/30/2024
5 starsBarbara W
Date: 05/30/2024
Very happy with this company, the communication and service man who helped us.ServeCo North America
Date: 06/13/2024
Thank you for your wonderful review! We are thrilled that you are pleased with ServeCo and the service provided by our service technician. Your satisfaction means a lot to us, and we're glad we could deliver a positive experience for you.Review fromMark B
Date: 05/30/2024
5 starsMark B
Date: 05/30/2024
***** was able to quickly diagnose the problem with the reclining mechanism and get the replacement part ordered. it came in about a week and 2 days after calling to let them know the part was at my home, they had ***** return and install the part. He did a very professional job and I am completely happy with his service!ServeCo North America
Date: 06/13/2024
Thank you for your wonderful review! Your satisfaction is our top priority at ServeCo, and we are delighted that you are completely happy with the service you received. If you need any further assistance in the future, please don't hesitate to contact us.Review fromDeborah B
Date: 05/30/2024
5 starsDeborah B
Date: 05/30/2024
Excellent service **** was great and showed me how to fix if happens again, would definitely have them back.ServeCo North America
Date: 06/13/2024
Thank you for your fantastic review! We are delighted to hear that **** provided you with excellent service and showed you how to fix the issue if it happens again. We hope you continue to enjoy your furniture just as you intended.Review fromKathleen S
Date: 05/30/2024
5 starsKathleen S
Date: 05/30/2024
I am very pleased with the service I received from ****. He was very professional and fixed my chair. Although it took me a bit to get them to review my warranty it all worked out well. **** is a definite asset to the Premier Furniture Company! Thank you!ServeCo North America
Date: 06/13/2024
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you are pleased with the service you received from ****. Your kind words about his professionalism and dedication mean a lot to us. We will make sure to pass along your appreciation to ****.Thank you for entrusting ServeCo with your furniture needs.Review fromBetty S
Date: 05/29/2024
5 starsBetty S
Date: 05/29/2024
Service technician was prompt, courteous and efficient. Very pleased with the service.ServeCo North America
Date: 05/30/2024
ServeCo greatly appreciate your fantastic review! It's wonderful to hear that our service technician met your expectations with promptness, courtesy, and efficiency. Your satisfaction is our priority, and we're thrilled to have delivered a positive experience for you. If you ever need assistance in the future, don't hesitate to reach out to ServeCo. We're here to help!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.