Business Profile
Extended Warranty Contract Service Companies
ServeCo North AmericaHeadquarters
Reviews
This profile includes reviews for ServeCo North America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 502 Customer Reviews
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Review fromevelyn O
Date: 05/29/2024
2 starsevelyn O
Date: 05/29/2024
ServeCo came to our house to fix our lazy boy couch after we notified them that the new LazyBoy parts had arrived at our house. ******* installed them but told us there were some parts missing since the chair foot rest would not fully retract. A month later, another tech shows up, fiddles with it for an hour and states that parts are not there. He said he would order them. A week later, ServeCo sends us an email saying 'they hope we are happy with our repaired couch". All this is over a 90 day period. Pitiful way to run a company.
ServeCo North America
Date: 07/11/2024
Hello,
Upon reviewing your service request, our technician successfully installed the mechanism to resolve the issue with your recliner, confirming it meets manufacturer standards. We haven't received any further communication from you since the repair. Are you experiencing any ongoing issues with your chair? For continued support, please don't hesitate to contact ServeCo at ************.We're here to help.Review fromChristina C
Date: 05/28/2024
2 starsThey are not great to work with. they take forever to get back to you, once they finally get back to you and request the needed info, they stall things by asking you for the same exact info over and over again even after sending confirmation each transaction that they have received the info. I had to email them several times myself, and have lazy boy email them 3 times before service was finally scheduled. Also, in a previous service request, they denied the claim because the damage was more than 30 days old, however that was only because they took so long going **** and forth. They wound up denying service because the stains happened on more than one date. even tho they were all reported within 30 days, they had to all be reported individually immediately after they happened. I feel like they do anything to get out of providing service. They finally denied the claim because I tried to clean it myself before reporting it. how would i know it was stained unless i at least tried to clean it? bogus. my second request which did take 3 weeks to resolve, was serviced. ten service *************** is fantastic. serve pro just *****. different people give you different info and they give you the run around. But if you are diligent they finally come through and replace the issue, but they dont go down without a fightReview fromChester M
Date: 05/28/2024
1 starChester M
Date: 05/28/2024
Took too long to get the repairman and and partsServeCo North America
Date: 05/29/2024
Thank you for bringing your concerns to our attention regarding the timeframe it took to resolve your service request. We sincerely apologize for any inconvenience this may have caused you.Upon receiving your service request on May 6th,2024 we promptly triaged the concern and identified the necessary part. It's worth noting that in some cases, ordering a specific part can take between 4 to 6 weeks to receive due to sourcing and shipping logistics. However, we were able to expedite this process and order the required part without the need to send out a service technician separately.Once the part arrived, our team swiftly dispatched a service technician to address the issue. We opened the service order on May 16th, 2024, and scheduled your service appointment for May 20th, 2024. We understand the importance of timely resolution and made every effort to expedite the process while ensuring the quality of service provided.While we regret that our efforts did not meet your full satisfaction, we are pleased that the issue was ultimately resolved, and you can now enjoy your furniture as intended.Review fromDAVID B
Date: 05/24/2024
1 starDAVID B
Date: 05/24/2024
This company is a scam. I had a problem and they refused to repaie it. They ahould be shut down.ServeCo North America
Date: 05/29/2024
We appreciate your feedback regarding the service request you submitted. It's disheartening to hear that you feel your issue wasn't adequately resolved. However, upon review, our records indicate that a service technician promptly addressed the concern according to manufacturer standards. We take pride in ensuring our customers receive quality service, and in an attempt to reach you and address your concerns we were not able to professionally communicate and resulted in ServeCo closing your service request.Review fromMichael M
Date: 05/24/2024
4 starsMichael M
Date: 05/24/2024
They came out to fix my lazy boy recliner it was squeaky when I reclined it all they used was wd40 I see all the bad reviews I hope I dont have those problems if anything else happens. The service technician was nice he didnt have gloves so I gave him a pair to use he was patient and understanding about my medical conditionServeCo North America
Date: 05/29/2024
Thank you for reaching out to ServeCo to provide feedback from your recent service visit. We do not take for granted the trust you placed in ServeCo when you invested in your service contract. I want to assure you that we take your concerns seriously and are committed to creating a lasting resolution allowing you to enjoy your furniture as intended.It's not uncommon for chairs, over time and with regular use, to develop squeaking noises. Often, this is due to friction between various components. One simple and effective solution to alleviate such noises is by applying a lubricant like WD-40 to the affected areas. WD-40 can help reduce friction, thus minimizing or eliminating the squeaking sounds.While we strive to provide comprehensive service and resolve issues to our customers' satisfaction, we also recognize that some minor concerns, such as squeaking, can be addressed with simple maintenance steps like applying WD-40. If you have any additional concerns regarding your chair, please don't hesitate to contact ServeCo. We are committed to addressing any further issues you may encounter and ensuring your complete satisfaction.Review fromEric H
Date: 05/24/2024
5 starsEric H
Date: 05/24/2024
On time Respected cleanliness of our home Explained damage and corrective actions Pleasant gentleman doing great workServeCo North America
Date: 05/30/2024
Thank you sincerely for sharing your feedback regarding your recent service request experience! We are delighted to hear that our team at ServeCo was able to promptly and effectively resolve your service request for your furniture in your home. At ServeCo, ensuring consumer satisfaction is paramount, and it's incredibly rewarding to know that we met your expectations. Your positive feedback motivates us to continue delivering exceptional service to all our valued customers.If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!Review fromJoseph Z
Date: 05/23/2024
4 starsJoseph Z
Date: 05/23/2024
I took almost two months to resolve the problem, and 30 minutes to fix, I think you could have done better, but I am glad that it's fixed.ServeCo North America
Date: 05/29/2024
We appreciate you reaching out to us and expressing your concerns regarding the delay in resolving your service request for your chair. We sincerely apologize for any inconvenience this may have caused you and appreciate the opportunity to address this matter.Upon receiving the service request on 4/3/2024 ServeCo proactively triaged the concern and identified the necessary part needed for a successful repair. It's worth noting that in some cases, ordering a specific part can take between 4 to 6 weeks to receive due to sourcing and shipping logistics. However, we were able to expedite this process and order the required part without the need to send out a service technician separately.Once the part arrived, Serveco was notified on 4/22/2024 and a service order was opened, we found that the initial two service orders were created and scheduled for a service technician to visit your home. Unfortunately, on both occasions, our technician arrived at the scheduled appointment time, but no one was available at the residence to facilitate the repair. The service technicians only option on both occasions was to take a photo of the home and submit a report stating this service order would need to be rescheduled due to the consumer not being home, per protocol. Having to reschedule the appointment twice caused a 3-week delay as the initial service order was scheduled for 4/30/2024, then 5/11/2024 and the final service order was successfully serviced on 5/23/2024. While we regret that our efforts did not meet your full satisfaction, we are pleased that the issue was ultimately resolved, and you can now enjoy your furniture as intended.Review fromDiana F
Date: 05/21/2024
1 starDiana F
Date: 05/21/2024
I purchased a couch through Steinhafels. They talked me into getting the insurance on the couch specifically because it covered pet damage because I do have animals when I called to put a claim in. I said Im not sure but Im pretty sure my rabbit did it because he was on the couch and because I said I wasnt sure now they wont cover it. Its semantics. I know it was my rabbit, worst Ive ever dealt with in my entire life. I talked to a service person. Her name was ****. They told me originally they werent gonna cover it and then she asked me to resend her some pictures via email and when I did, she blocked me then I Got another email from her saying that she was going to order the parts and that she would contact us when everything was To be serviced. Then I got another email again saying they werent going to cover it. Its the most ridiculous company Ive ever dealt with in my entire life very very unhappy. I will never Buy anything from ************ againServeCo North America
Date: 07/11/2024
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you've experienced with your recent service request.
We strive to provide excellent service and ensure our consumers are satisfied with their purchases and Protection Plans. We understand your disappointment regarding the denial of coverage for the damage reported. Please know that the decision to approve service requests is based on the terms and conditions outlined in the Protection Plan, which we aim to uphold fairly and consistently.
We regret any miscommunication or misunderstanding that *** have occurred during your interactions with our service team. We will investigate this matter further to ensure that all our consumers receive the clarity and support they deserve throughout the service request process.Review fromDorothy W
Date: 05/20/2024
1 starDorothy W
Date: 05/20/2024
I am still waiting to have the issue with my very expensive bed resolved after being rushed by email to submit proof of purchase address etc... I have yet to receive a response as to when someone will resolve my issue, I will not only never ever purchase from them again but I will warn everyone who will listen about my experience. I will be filing a complaint if my issue doesn't get resolved as I am still paying for my purchase and refuse to continue to pay for defective product.ServeCo North America
Date: 05/21/2024
Thank you for reaching out to ServeCo, we value consumer feedback to best understand ways that we can achieve our goals to exceed their expectations. Looking into this service request it appears there may have been a misunderstanding. In order for ServeCo to process the service request we need to have the consumers street address; we sent an email on 5/9 and another one on 5/13 but according to our records we have not received a follow-up. Per our conversation today you are confident you did respond providing the information needed to proceed. While on the phone we were able to confirm your shipping address and now we can move forward with processing the service request and ordering parts needed to resolve the issue. The part will be shipped directly to you, once received please give us a call and we can dispatch a service technician to install the part and test it to ensure that the issue is resolved. We are looking forward to providing a quick resolution for you.Review fromnancy k
Date: 05/10/2024
1 starnancy k
Date: 05/10/2024
I had the exact experience that ***** on 5/2/24. The BBB should really not give a A+ rating to a company that makes the customers do all the work while they sit on the phone. I too purchased pet warranty and they did a song and dance to get a 10 minute repair done, I made 7 phone calls and wrote and responded to 21 emails. I was given 3 days to respond and they gave themselves 90 days for response.When I showed the technician who made the repair another problem, he told me I has to make a new claim. I had to again send the same information to them (waste my time) to email the same pictures of the couch, tag, serial number and damage. That is ridiculous.The repair man was great but he of course doesn't work for SERVECO. They have a lot of nerve even using the word "SERVE" in their name. What is the point of a rating from BBB when it is not true,I am leaving one star because I can't leave none.ServeCo North America
Date: 05/20/2024
Thank you for sharing your feedback, and we sincerely apologize for the frustration youve experienced. We understand that the process for filing a service request can seem cumbersome, and were sorry for any inconvenience it has caused.The reason we request detailed information upfront, including pictures of the couch, tags, serial numbers, and damage descriptions, is to ensure we accurately identify the part needed and expedite the ordering process through the manufacturer. This helps us resolve issues as quickly as possible without unnecessary delays.We appreciate your patience and see there has been a reservice order opened for another technician to visit and address the remaining issues. We are committed to resolving this matter to your satisfaction and appreciate your cooperation and understanding.
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