Extended Warranty Contract Service Companies
ServeCo North AmericaHeadquarters
Reviews
This profile includes reviews for ServeCo North America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 502 Customer Reviews
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Review fromCarol F.
Date: 07/29/2023
5 starsCarol F.
Date: 07/29/2023
Your representative *** is outstanding. Very competent understanding and wonderful with your customers.
ServeCo North America
Date: 10/11/2023
So awesome to hear, *****! Thank you for the feedback, we take pride in our success of a satisfied customer. ******** will be excited to know she hit the **** with you! Thank you, ServeCo.Review fromKristine J
Date: 07/27/2023
2 starsI have an issue with the recliner side of my sectional. I sent in a claim via email and was contacted in a timely matter to make an appointment. I had a rep come out that took weeks to set up, and tell me it is a manufacture problem with the frame, and some one would contact me. It’s gone downhill since then. Weeks went by so I finally called customer service and was told I supposedly was sent an email, which I never received, explaining that a part was being sent to my house and that could take up to 12 weeks to get. Once I receive the part I then can call and make an appt to have someone come out to fix it. I can’t understand why the customer service is so poor with the amount I paid for this warranty. This has been going on since March!Review fromBrad B.
Date: 07/27/2023
5 starsBrad B.
Date: 07/27/2023
She was very kind, very fast in helping me and very effective and efficient! Thank you!!ServeCo North America
Date: 07/28/2023
Wonderful to hear ****! Thank you for taking the time to share your awesome experience. Our motto is easy and delightful and it's great to hear we succeeded for you. Unfortunately, we cannot locate your claim with your information. If you wouldn't mind sending in more information, we would love to acknowledge your representative. If not, we will be sure to pass it on to the team. Thank you, ServeCo.Review fromJane G
Date: 07/20/2023
1 starI purchased a Lazy Boy in ********** ** and purchased the warranty for poser 5 years and the leather warranty the electrical system has not worked in the long run. Three times SErvco came and replace parts since my purchase in 2021. I was told this last time 8 Would have to pay 200 dollars for service and the shipping of the part, since they already had replaced the parts before. In June 2023 sera o came and replace a part and the electric failed . I called and was told it was past the 30 day time for their warrantywhich I was never told about nor received any writing statement to that effect. I was told I would have to par another 200 dollars service and shipping of whatever was needed. Serval has never thoroughly. He led the electrical components to see where there is a short or a crimping. The unit cost over **** dollars and has had the same problem. ****** stated I would have to live with the chair not working and I could not select another chair without electricity from the Lazy Boy Store.The paid warranty is fraudulently stating they will repair the chair or replace it.Review fromCarole M.
Date: 07/14/2023
3 starsI think they mean well but I had a lot of problems connecting with them to get service.Review fromRobert V.
Date: 07/14/2023
5 starsRobert V.
Date: 07/14/2023
****** was absolutely wonderful. You can easily tell that she cares about the customer. I rarely see that! Give her a raise!!ServeCo North America
Date: 07/28/2023
Wonderful to hear ******! Thank you for taking the time to share your awesome experience. Our motto is easy and delightful and it's great to hear we succeeded for you. Unfortunately, we cannot locate your claim with your information. If you wouldn't mind sending in more information, we would love to acknowledge your representative. If not, we will be sure to pass it on to the team. Thank you, ServeCo.Review fromMyra K.
Date: 07/11/2023
5 starsMyra K.
Date: 07/11/2023
The young lady ***** was fantastic. Polite, listened and was so helpful. She really took that extra step and helped me send two photos to whomever. I am not cell savvy. She is great for the service *****ServeCo North America
Date: 07/28/2023
Thank you for the kind review, ****! We appreciate you taking the time to write this. Were happy to hear you had a great experience with our team and we look forward to passing along the praise to *****.Review fromElla J.
Date: 07/10/2023
5 starsElla J.
Date: 07/10/2023
*******, was so kind and happy for being a Monday.&#******;She went the extra mile helping me with my concerns &#*****;&#*****;&#*****;&#*****;&#*****;&#*****; ******* is a PLUS for your company&#*****;&#*****;&#*****;&#*****;&#*****;&#*****;&#*****;&#*****; Thankful she helped me&#*****;&#*****;&#*****;&#*****;&#*****;&#*****;&#*****;&#*****;****ServeCo North America
Date: 07/28/2023
Hi ****, we're happy to learn that your experience was amazing! We aim for excellence in service and are happy to hear our team hit the ***** We're pleased to let you know we'll be passing along the praise to ******* and the team.Review fromBrittany W.
Date: 07/08/2023
5 starsBrittany W.
Date: 07/08/2023
Communicates well and not only helps solve the problem but also does it in a way that makes the most sense. ***** does a great job.ServeCo North America
Date: 07/28/2023
So awesome to hear ********! Thank you for the feedback, we take pride in our success of a satisfied customer. ******** will be excited to know she hit the **** with you! Thank you, ServeCo.Review fromRonald C
Date: 07/07/2023
1 starRonald C
Date: 07/07/2023
15 weeks since I made my claim. Only response is part is coming from ***** and they have no way to track it. I have researched and the part can be purchased through Amazon and be delivered in less than 5 days. This has to be a scam.ServeCo North America
Date: 10/13/2023
Hello! Your feedback is important to us, and we genuinely empathize with the extended timeframe you experienced while waiting for your repair. We acknowledge that the delay was mainly due to the prolonged shipping of parts from *****. The claim is now resolved following the visit by our service technician for the parts installation. We have attempted to contact you and would love the opportunity to see if there is anything else we can do to exceed your expectations. Thank you, ServeCo.
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