Extended Warranty Contract Service Companies
ServeCo North AmericaHeadquarters
Reviews
This profile includes reviews for ServeCo North America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 502 Customer Reviews
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Review fromColleen Z.
Date: 07/06/2023
5 starsColleen Z.
Date: 07/06/2023
The representative I spoke with, *****, was very helpful. She explained everything & was very kind.
ServeCo North America
Date: 07/28/2023
Thank you for the kind review. We strive to create great experiences, and ******** will be thrilled that she was able to make that happen for you. We will be sure to pass on your approval to ******** and the team. ServeCoReview fromDonna M.
Date: 07/06/2023
5 starsDonna M.
Date: 07/06/2023
***** was very knowledgeable and provided all necessary directions to get my claim started in one call. Kudos to her!ServeCo North America
Date: 07/28/2023
So awesome to hear *****! Thank you for the feedback, we take pride in our success of a satisfied customer. ******** will be excited to know she hit the **** with you! Thank you, ServeCo.Review fromHeather W
Date: 07/05/2023
5 starsHeather W
Date: 07/05/2023
The phone representative that helped me initiate a repair order was extremely polite, friendly and efficient!ServeCo North America
Date: 07/28/2023
So awesome to hear *******! Thank you for the feedback, we take pride in our success of a satisfied customer. ******** will be excited to know she hit the **** with you! Thank you, ServeCoReview fromValerie
Date: 06/27/2023
5 starsValerie
Date: 06/27/2023
********* was great, helpful, so friendly, and went way above and beyond for me.ServeCo North America
Date: 07/28/2023
So awesome to hear *******! Thank you for the feedback, we take pride in our success of a satisfied customer. ********* will be excited to know she hit the **** with you! Thank you, ServeCoReview fromAlexas
Date: 06/27/2023
5 starsAlexas
Date: 06/27/2023
The gal processing my claim has been AMAZING to work with. She's gone above and beyond to get me taken care of.ServeCo North America
Date: 07/31/2023
So awesome to hear ******! Thank you for the feedback, we take pride in our success of a satisfied customer. ********* will be excited to know she hit the **** with you! Thank you, ServeCo.Review fromGale W
Date: 06/17/2023
1 starGale W
Date: 06/17/2023
They are not worth the time, money and aggravation. They are not professional, make mistakes, not proficient and a waste of time. I am still waiting for a callback complaint from the representative of this company. I will not hold my breath. They want you to report an issue within 5 days but they take months to fix the issue. I am still waiting..ServeCo North America
Date: 06/21/2023
Our apologies for any inconvenience that we caused. We assure you it was inadvertent and unintentional. It seems we had the wrong contact information that was requested in which to communicate through. As we investigated and notified management of your experience it was good to see that your wait is over and service for your repair has been scheduled. Thank you for your patience. ServeCoReview fromC. H.
Date: 06/16/2023
1 starC. H.
Date: 06/16/2023
My claim was rejected because you must give them an exact date and explanation of what happened. It's an easy way to deny a claim. The claim process is meant to benefit the company not serve the customer. Rather than inform me up front that the claim would be denied without a specific date and idea of what happened, she simply submitted the information, knowing that it would be rejected. I will never deal with this company again. Buyer beware!ServeCo North America
Date: 06/21/2023
We apologize for any confusion or misunderstanding associated with your Contract Terms and Conditions. However, your Protection Plan Agreement is based on damage that occurs as a result of an accident from a specific incident. Damage that accumulates from repeated use, as was reported, does not meet the criteria per the Terms and Conditions of the Service Contract, Also, the damage cause must be known as only certain types of damages are covered as listed in your Plan document. Regretfully, after inspection and review of your specific claim, it does not meet the criteria required to be eligible for full service. Thank you for your understanding and decision to trust ServeCo for future qualified needs.C. H.
Date: 06/22/2023
Your response is not truthful. You never inspected the damage. The damage was not from accumulated use. I never said that to customer service. Our sofa is gently used.. The damages are obvious tears or punctures.to the top of the back cushions, not the seating area. If your company truly cared about evaluating claims, you would have requested pictures instead of the minimal time spent with the questions. You did not inspect the damages so you do not know whether or not it qualifies. You rejected the claim solely because I could not specify the exact date it happened.Review fromKelly P.
Date: 06/16/2023
5 starsKelly P.
Date: 06/16/2023
***************************, was great to talk to and in helping me through the process.ServeCo North America
Date: 07/31/2023
Thank you for the kind review, *****! We strive to create great experiences, and ******** will be thrilled that she was able to make that happen for you. We will be sure to pass on your approval to ******** and the team. ServeCo.Review fromNewton
Date: 06/16/2023
5 starsNewton
Date: 06/16/2023
******** was very helpful, and professional in handling everything, with follow *** and making sure the tech did arriveServeCo North America
Date: 07/31/2023
Thank you for the kind review, ******. We appreciate you taking the time to write this. Were happy to hear you had a great experience with our team and we look forward to passing along the praise to ********!Review fromno n
Date: 06/14/2023
4 starsno n
Date: 06/14/2023
*********'s customer service was great. She took ownership of the problem that we had experienced and attempted to make it right. She is an asset to your company.ServeCo North America
Date: 10/11/2023
So awesome to hear! Thank you for the feedback, we take pride in our success of a satisfied customer. ********* will be excited to know she hit the **** with you! Thank you, ServeCo.
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