Extended Warranty Contract Service Companies
ServeCo North AmericaHeadquarters
Reviews
This profile includes reviews for ServeCo North America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 502 Customer Reviews
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Review fromKaren O.
Date: 06/13/2023
5 starsKaren O.
Date: 06/13/2023
Woman who assisted me on my initial call was kind and helpful. Great experience so far!
ServeCo North America
Date: 07/31/2023
Thank you for the kind review, *****. We appreciate you taking the time to write this. Were happy to hear you had a great experience with our team and we look forward to passing along the praise to ********!ServeCo North America
Date: 07/31/2023
Thank you for the kind review, *****. We appreciate you taking the time to write this. Were happy to hear you had a great experience with our team and we look forward to passing along the praise to ********!Review fromJohn E.
Date: 06/12/2023
5 starsJohn E.
Date: 06/12/2023
Spoke with ***** about an issue with an outdoor couch we had recently purchased. She was very helpful in getting the repair process started.ServeCo North America
Date: 07/31/2023
Thank you for the kind review, ****. We strive to create great experiences, and ******** will be thrilled that she was able to make that happen for you. We will be sure to pass on your approval to ******** and the team. ServeCo.Review fromVal S.
Date: 06/12/2023
5 starsVal S.
Date: 06/12/2023
We had a great experience even though the chair did break down, they did send parts right away. We got it all fixed and we're happy with what we have. *************************ServeCo North America
Date: 07/31/2023
Thank you for the kind review, *******. We strive to create great experiences, and ***** will be thrilled that she was able to make that happen for you. We will be sure to pass on your approval to ***** and the team. ServeCo.Review fromDavid F
Date: 06/08/2023
1 starTheir warranty is ****. We bought pet protection for our sofa and recliner. Brought home a kitten and she went nuts on the leather, used it as a scratching post. Submitted a claim and we got back denied because of wear and tear over time. These pieces of furniture from Lazy-boy are even 2 years old.
This was a pet incident and they explicitly said wear and tear. ***.
We also have warranty for a coffee table. The table wasn't finished properly and we know have a discoloration, wanna guess the response? You guessed it wear and tear not covered.
This is a ** warranty ** *** ***** **** ****** Buy you stuff on credit card and use their warranty it will always be approved.
Serveco as a company doesn't care about adhering to their warranty **** **** **** *** ***** *** ****Review fromBruce P.
Date: 06/07/2023
5 starsBruce P.
Date: 06/07/2023
They got the problem resolved over the phone. Got excellent assistance.ServeCo North America
Date: 07/31/2023
Hi *****, great to learn that your experience was easy and delightful! We aim for excellence in service and are happy to hear our team hit the ***** We're pleased to let you know we'll be passing along the praise to ****** and the team!ServeCo North America
Date: 07/31/2023
Hi *****, great to learn that your experience was easy and delightful! We aim for excellence in service and are happy to hear our team hit the ***** We're pleased to let you know we'll be passing along the praise to ****** and the team!Review fromMarc G.
Date: 06/06/2023
5 starsMarc G.
Date: 06/06/2023
I sent a letter to *********************** specifically to point out how professional the gentleman ***** was that came to repair my chair, first of all, he is extremely professional, and very knowledgeable on what he's doing, he's very friendly, very easy to talk to, and was a pleasure to share time with, The chair was fixed quickly efficiently, and is working perfectly, and I could not be happier. Totally impressed with your company's service from top to bottom.ServeCo North America
Date: 07/31/2023
Hi ****, great to learn that your experience was easy and delightful! We aim for excellence in service and are happy to hear our team hit the ***** We're pleased to let you know we'll be passing along the praise to ***** and the team!Review fromShelley P
Date: 06/01/2023
1 starShelley P
Date: 06/01/2023
Purchased the pet protection warranty from lazy-boy when we purchased our couch. Ive been trying to get my claim processed for several weeks. Im currently on the second round of denials, first because they said it was acccumulated and today because there is too much damage. So Ive escalated again. Didnt realize there was a limit to covered damage that could happen in one incident. Bunch of deflection and denial. Seriously frustrated and will continue to fight.ServeCo North America
Date: 06/21/2023
Although there are limitations associated with interpretations of Contract exclusions, we are happy to have provided satisfactory results to your claim. Thank you, ServeCoReview fromTheron R
Date: 05/27/2023
5 starsTheron R
Date: 05/27/2023
****** was absolutely awesome through the whole process and she ensured I got everything.ServeCo North America
Date: 07/31/2023
Thank you for the kind review, ******. We appreciate you taking the time to write this. Were happy to hear you had a great experience with our team and we look forward to passing along the praise to *****!Review fromPatrick R
Date: 05/23/2023
1 starPatrick R
Date: 05/23/2023
They put me on hold 3 times and then hung up on me! They suck!ServeCo North America
Date: 05/25/2023
We are very sorry for your experience Patrick. Although we have had some recent system issues with occasional dropped calls, there is no excuse for the lack of follow up. As of yesterday 5/24 we have received the documents needed to take the step with your claim. We will have an agent reach out to you shortly. Again, our apologies, we appreciate your patience. ServeCoReview fromDan L.
Date: 05/22/2023
5 starsDan L.
Date: 05/22/2023
****** helped me to get the correct parts I needed for my recliner. She followed up with me several times and went above and beyond to make sure I got what I needed. Thank you ******!!ServeCo North America
Date: 10/11/2023
So awesome to hear, ***! Thank you for the feedback, we take pride in our success of a satisfied customer. ****** will be excited to know she hit the **** with you! Thank you, ServeCo.
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