Extended Warranty Contract Service Companies
ServeCo North AmericaHeadquarters
Reviews
This profile includes reviews for ServeCo North America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 502 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLinda J.
Date: 05/19/2023
5 starsLinda J.
Date: 05/19/2023
******* is very nice and helpful. I appreciated her getting me an appointment.
ServeCo North America
Date: 10/11/2023
Thank you for the kind review, *****. We strive to create great experiences, and ******* will be thrilled that she was able to make that happen for you. We will be sure to pass on your approval to ******* and the team. Thanks, ServeCo.Review fromChuck V.
Date: 05/18/2023
5 starsChuck V.
Date: 05/18/2023
I just had a very pleasant, informative and helpful with a Serveco NA representative. Her name was ****************** was requesting information on Bet Tech BT **** and the possibility of service being available to look at a couple of issues we're having with the bed. ******** was extremely helpful in providing information and phone numbers to call and arrange for a service. She even went beyond some of what I was asking and that was even more helpful. A pleasure to do business with your Company thanks to ********.ServeCo North America
Date: 10/11/2023
Thank you for the kind review, *****! We appreciate you taking the time to write this. Were happy to hear you had a great experience with our team and we look forward to passing along the praise to ********! Thank you, ServeCo.Review fromPeggy S.
Date: 05/18/2023
5 starsPeggy S.
Date: 05/18/2023
I reached out to Serveco regarding a warranty claim for a sofa we had purchased from *********************. ***** who was the **************** Representative was outstanding. She made every effort to research the status of the claim. After reviewing their system notes ***** actually called the store which is ********************* and they had an open order for our parts which is delayed. ***** is a breath of fresh air as so many Customer Representatives these days would not have put forth the effort to research the claim status. Thank You *****. You are a Rockstar and I hope Serveco appreciates You as much as I do. Thank you again.ServeCo North America
Date: 10/11/2023
Hi *****, we're happy to learn that your experience was amazing! We aim for excellence in service and are happy to hear our team hit the ***** We're pleased to let you know we'll be passing along the praise to ******** and the team!Review fromMegan M
Date: 05/16/2023
1 starMegan M
Date: 05/16/2023
I filed my claim at the end of December and I have still not gotten my furniture repaired it is like pulling teeth to get get any kind of communication from them and it definitely seems that they are doing anything they can to avoid honoring their warranty.ServeCo North America
Date: 05/26/2023
*****, We are very sorry for the delays associated with ordering *********** parts from the manufacturer. We have escalated this to management overseeing your claim so that we can expedite completion of your claim. We appreciate your patience. ServeCoReview fromMary Beth B.
Date: 05/15/2023
5 starsMary Beth B.
Date: 05/15/2023
Hello!My experience with Serveco was fabulous. I had the pleasure of working with ***********************. She couldn't have been more efficient, professional, knowledgeable, and personable. She was a delight to work with. Serveco is lucky to have her as part of their staff. I am disappointed that my ******** recliner needs servicing, but she made the whole process easy. Kind regards, **** **** BServeCo North America
Date: 10/11/2023
Thank you for the kind review, **** ****! We strive to create great experiences, and ***** will be thrilled that she was able to make that happen for you. We will be sure to pass on your approval to ***** and the team. Thanks, ServeCo.Review fromSylvia
Date: 05/11/2023
2 starsSylvia
Date: 05/11/2023
Took from 4/3 when I first called Lazy Boy with my sofa problem. Poor communication between LB and Serveco. I had to send Serveco copy of my receipt. ticket number as this info is not transmitted when warranty purchased. Once it was verified I had warranty,? I had to send pictures of problem three times. At 74 years old I had to lay on floor to provide numbers on a tag under the leg rest . I probably made 10 calls before a service company assigned. They were contacted for appointment only to find Lazy Boy parts were never sent or arrived at my home. This was an awful process. The service company and tech were wonderful once I went through all the Serveco process. I have a 5 year service contract with them. I hope next time things go better.ServeCo North America
Date: 05/26/2023
******, It's regretful that your service process didn't go as smoothly as we had planned. However, we are delighted to hear that we were able to get everything straighten out and you are enjoying your sofa. Thank you for you patience. ServeCoReview fromSusie G.
Date: 05/11/2023
5 starsSusie G.
Date: 05/11/2023
******* was so professional and her customer service was extraordinary!ServeCo North America
Date: 10/11/2023
So awesome to hear, *****! Thank you for the feedback, we take pride in our success of a satisfied customer. ******* will be excited to know she hit the **** with you! Thank you, ServeCo.Review fromJoseph S.
Date: 05/11/2023
5 starsJoseph S.
Date: 05/11/2023
Very helpful and professional agent Definitely would recommend using this company in the futureServeCo North America
Date: 10/11/2023
Hi ******, great to learn that your experience was easy and delightful! We aim for excellence in service and are happy to hear our team hit the ***** We're pleased to let you know we'll be passing along the praise to the team!Review fromBlair L
Date: 05/10/2023
1 starBlair L
Date: 05/10/2023
It is my opinion that ServeCo is either highly incompetent at running their business or go out of their way to avoid fulfilling claims. We filed a claim on March 27th and it has still not been resolved despite repeated phone calls. The last call was 3-4 weeks ago and they stated someone would be in contact with us to clean our couch from a urine stain. I would AVOID this company at all costs unless you have unlimited time to contact them to follow up on them fulfilling their responsibilities as a company.ServeCo North America
Date: 05/26/2023
We apologize for your experience *****. As a requirement for services when submitting a claim your contract terms indicate that a copy of your Service Contract/warranty must be provided to **. Unfortunately, because there was no warranty provided, this caused delays. We are happy to have been able to accommodate your request for service without this document and services are now being arranged. Thank you for your patience. ServeCoReview fromAlexa K
Date: 05/09/2023
1 starAlexa K
Date: 05/09/2023
They do not honor warranties! I had 3 tears from one specific incident just like they say they cover but they would not cover it because it was preventable!ServeCo North America
Date: 06/01/2023
It is regretful to hear of the unfortunate damage to your furniture. We do strive for customer satisfaction in all matters of subjectivity. However, the Service Contract terms explain that coverage is for accidental damage resulting from a specific or particular incident. After examination of the facts In this case, we do not feel the damages are consistent with a specific, particular incident. Thank you, ServeCo
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.