Extended Warranty Contract Service Companies
ServeCo North AmericaHeadquarters
Reviews
This profile includes reviews for ServeCo North America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 502 Customer Reviews
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Review fromBernard Z
Date: 03/24/2023
1 starBernard Z
Date: 03/24/2023
Let's see. they took our money via the furniture store and have denied a legitimate claim. After rejecting it and my call about it they told me to refile the claim after a few weeks. I followed their directions and was promptly rejected a second time. The furniture is not that old and has broken springs. on one end of our larger sofa which will need repair or replacement due to damage covered by the warrantee purchased. I tried to call again today and was unable to get through. when my wife arrived home she called and was greeted with a great deal of rude and disrespectful response from the person on the phone. As she was being treated poorly but finally was able to get through I took over only to get hung up on and told that the claim was due to damage over time. While the company has many positive reviews it is clear that something has happened as I have read several negative reviews that are the same almost to the word as our experience.Either ServeCo needs to honor the warrantees or stop selling their products. The treatment we recieved and the service we did not receive borders on false advertising.
ServeCo North America
Date: 03/29/2023
Our sincere apologies if our interactions with you or your wife have been anything less than expected. Your Protection Plan is coverage for accidental damages based on a specific/particular incident. it does include protection against damages that have occurred over time or wear and tear. Because you reported to us that your sofa was sinking and that it was happening over time and that it wasn't a specific incident, we determined your claim was ineligible for service. However, in the spirit of customer relations, we have agreed to send a furniture technician in hopes of completing the necessary repairs. We appreciate your patience and understanding. Thank you, ServeCoReview fromDavid M.
Date: 03/21/2023
5 starsDavid M.
Date: 03/21/2023
******** was great and awesome to work with. She had great knowledge of the productServeCo North America
Date: 06/01/2023
Hi David, we're happy to learn that your experience was awesome! We aim for excellence in service and are happy to hear our team hit the mark. We're pleased to let you know we'll be passing along the praise to Cassandra and the team! Thank you, ServeCoReview fromElicia G.
Date: 03/18/2023
5 starsElicia G.
Date: 03/18/2023
********* was very helpful helping us through an issue with acquiring replacement parts for a power recliner couch.ServeCo North America
Date: 10/11/2023
Hi ******, we're happy to learn that your experience was amazing! We aim for excellence in service and are happy to hear our team hit the ***** We're pleased to let you know we'll be passing along the praise to ********* and the team!Review fromHilary C
Date: 03/13/2023
1 starI bought coverage from **** *** *********. The coverage company is SERVECO. Unfortunately for inexplicable reasons they denied my claim, without sufficient reason. ** ** * ***** **** *** they will get you to answer the questions in the claim which then give them an "out" for fixing the damage. ***** ****. Last time I will buy any furniture coverage. I had a small tear on the chair and I was not totally aware of the cause and this was their reasoning for denying my claim. ******* ** * *****Review fromLarry L.
Date: 03/10/2023
5 starsLarry L.
Date: 03/10/2023
Over my many years dealing with Service Companies I can say with 100% certainty that your company is NUMBER 1. It has been a pleasure. The process has been seamless and only positively from the representatives I have spoken with. You should congratulate your staff and be very proud of how they are representing your firm! Thank you. ***** in ********, *******.ServeCo North America
Date: 10/11/2023
Thank you for the kind review, *****! We appreciate you taking the time to write this. Were happy to hear you had a great experience with our team and we look forward to passing along the praise! Thank you, ServeCo.Review fromJudy A.
Date: 03/10/2023
5 starsJudy A.
Date: 03/10/2023
********* has helped us with the problem with our adjustable bed issue and I ask that you please take good care of her as a valued employee. Thank you, ****** and *********************, ******, **ServeCo North America
Date: 10/11/2023
So awesome to hear, ****! Thank you for the feedback, we take pride in our success of a satisfied customer. ******** will be excited to know she hit the **** with you! Thank you, ServeCo.Review fromH. H.
Date: 03/09/2023
1 starH. H.
Date: 03/09/2023
When I bought my Sofa and Chair and a Half back in November of 2022 along with a ServeCo Pet Protection plan that cost $465, everything was great. In mid to late January 2023, I caught my cat using the chair and a half as a scratching post as well as other damages to both units. I called that same day to report the damage. At first, ServeCo stated incorrectly that because the units were still within the first year that it was up to ******** to fix the damages. After speaking with ******************* about this, they contacted ServeCo and found out that the person that told me that was new and didn't know any better. They then said they would take my claim in mid February. It is now 9 March 2023, and ServeCo is stating that because the damage has gotten worse since my initial call they are calling it a "More than 30 day accumulation of damage" and refusing to cover the damage.I called them the day the damage happened, they lied to me, passed me back and forth with ******** for 2 months, all the while my cats damaged the furniture more, and now because of those delays are telling me that they no longer have to cover the repair.As far as I am concerned, until they repair the furniture, they have stolen $465 from me.ServeCo North America
Date: 03/14/2023
Sorry to hear of your disappointment regarding the outcome of your claim. The Service Contract that was purchased provides coverage for accidental damage that occurs as a result of a specific/particular incident. What was initially reported to ServeCo was that there was a lot of threads pulled all over as well as other damage to both units. Additionally, we were told that this damage activity had been happening for 2-3 months. Therefore, regretfully, we determined that the damage was accumulative, which as stated in the terms and conditions of the Protection Plan as ineligible for service. If you would like to investigate possible repair options on a charge basis, please contact ********* Thank you, ServeCoH. H.
Date: 03/20/2023
So, you admit that due to your own delays in resolving the damage covered by the protection I purchased from you for $500, delays that caused the damage to worsen, that it put you in a position to deny my claim? You are admitting to that, out in the open.Step 1: My cats damage my furniture, so I call to file a claim.Step 2: You take your sweet time, about 3 months of it, to process the claim.Step 3: During that time my cats do more damage.Step 4: Now that there is an accumulation of damage, caused by a delay that was YOUR FAULT, you are telling me that I can no longer use the protection plan I paid good money for?ServeCo is an absolute JOKE.Review fromCecilia F.
Date: 03/06/2023
5 starsCecilia F.
Date: 03/06/2023
*************************** is an excellent service rep.She is pleasant, efficient, and very business like. Seriously she is the best representative At any company that I have dealt with since before Covid. Clone her!ServeCo North America
Date: 10/11/2023
Thank you for the kind review, *******! We strive to create great experiences, and ***** will be thrilled that she was able to make that happen for you. We will be sure to pass on your approval to ***** and the team. Thanks, ServeCo.Review fromD. M.
Date: 03/03/2023
5 starsD. M.
Date: 03/03/2023
******** was great! My adjustable base quit working, but I could hear a clicking sound when I pressed the reset button. She helped me troubleshoot my problem without any hesitation. Thank you ********!ServeCo North America
Date: 10/11/2023
Hi ****, great to learn that your experience was easy and delightful! We aim for excellence in service and are happy to hear our team hit the ***** We're pleased to let you know we'll be passing along the praise to ******** and the team!Review fromMike G
Date: 03/02/2023
1 starMike G
Date: 03/02/2023
Avoid this company and their warranty products. They will do whatever they can to avoid honoring their warranty.ServeCo North America
Date: 03/09/2023
Sorry to hear of your disappointment ******************. You purchase a very good Protection Plan that covers many types of household accidental damages and stains. However, your claim simply does not meet the terms and conditions to be eligible for services. Your Service Contract document details what is covered and what is not covered. If you did not receive this document, please contact your retailer. Since your concern is also not covered under the manufacturer warranty, we would recommend contacting a certified repair technician. Sincerely, ServeCo
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