Extended Warranty Contract Service Companies
ServeCo North AmericaHeadquarters
Reviews
This profile includes reviews for ServeCo North America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 502 Customer Reviews
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Review fromCharlie A.
Date: 02/20/2023
1 starCharlie A.
Date: 02/20/2023
Awful customer service. PPoor response time. I'm still waiting on my part that I've already paid foe since October. Tired of calling, just to get same lame answer
ServeCo North America
Date: 04/04/2023
So sorry to hear of your extended wait time Mr. A**, you have been more than patient and we thank you. We have been pressing the manufacturer to expedite your replacement part but they have been out of stock on the part. We will escalate this to a higher level in hopes of them rushing once they receive the part. Thanks again for you patience.Review fromMartin Phelan
Date: 02/20/2023
5 starsMartin Phelan
Date: 02/20/2023
Excellent service I must admit.kind ,patient, nice guy and fixed my problem with no issues.ServeCo North America
Date: 10/11/2023
Thank you for the kind review, ******. We appreciate you taking the time to write this. Were happy to hear you had a great experience with our team and we look forward to passing along the praise! Thank you, ServeCo.Review fromRick H.
Date: 02/16/2023
5 starsRick H.
Date: 02/16/2023
Serveco has responded to our warranty needs with quick responses and friendly customer service reps. **** are getting our repair and the paper work done quicklyServeCo North America
Date: 10/11/2023
So awesome to hear, ****! Thank you for the feedback, we take pride in our success of a satisfied customer. The team will be excited to know they hit the **** with you! Thank you, ServeCo.Review fromMarilynn
Date: 02/15/2023
1 starMarilynn
Date: 02/15/2023
I have called ServeCo over 10 times in the last 3-1/2 weeks to get a Lift chair repaired. At the time we purchased our chair in March 2021, we also purchased a 5-year protection plan in case something went wrong with the chair (with ServeCo). The chair quit working - the remote will not operate the chair at all. In fact, it is in a reclining position and the remote will not operate it to put the chair down. No repairman has been sent and no new remote has been sent. Everyone we have talked to at ServeCo tells us they are working on it, but they are short staffed, so it will take longer. In 3-1/2 weeks, they have yet to even order a new remote. Please help so my husband has a chair to sit in to put his total knee replacement leg up on!! I think its been plenty long enough for them to have done something, but theyve done nothing.ServeCo North America
Date: 03/03/2023
So sorry to hear of the delays and your frustration. We will investigate with upper management where the breakdown is so we can get your issue corrected asap. Again, our apologies for the inconvenience. We appreciate your patience.Review fromTerry T.
Date: 02/14/2023
5 starsAmy was very patient and kind in assisting me with my remote reset issue. Her professionalism was our standing. My remote had been out for 4 days so she was the highlight of my week. Her step by step instructions will aid me if this issue ever occurs again. I think she deserves a bonus or at least CSR of the month.Review fromMonica S.
Date: 02/14/2023
5 starsI was extremely appreciative of the great service I received. I'm a satisfied customer thanks to their help.Review fromBilly D.
Date: 02/14/2023
5 starsBilly D.
Date: 02/14/2023
These folks are just awesome, they're friendly, helpful and knowledgeable. They bailed me out. In this day of no one wanting to work thes do! They go the extra TWO miles, thx you Serveco!ServeCo North America
Date: 10/11/2023
So awesome to hear, *****! Thank you for the feedback, we take pride in our success of a satisfied customer. The team will be excited to know they hit the **** with you! Thank you, ServeCo.Review fromChris H.
Date: 02/13/2023
5 starsChris H.
Date: 02/13/2023
I've been trying to get our Lazy Boy fixed and have called and emailed several times. Today I got ********* on the phone. She actually looked into what the holdup was and was able to get things moving in a matter of minutes. She saved me SO much time and frustration. She was pleasant through the whole thing, too! She's a real asset to Serveco because I was not too pleased so far. THANK YOU, *********!!!ServeCo North America
Date: 10/11/2023
Thank you for the kind review, *****! We strive to create great experiences, and ********* will be thrilled that she was able to make that happen for you. We will be sure to pass on your approval to ********* and the team. Thanks, ServeCo.Review fromJoe W.
Date: 02/10/2023
5 starsSandy Casler went above and beyond to ensure my recliner was repaired! Sandy is a tremendous asset to Serveco.Review fromKathy S
Date: 02/09/2023
1 starKathy S
Date: 02/09/2023
Terrible customer service.attempting to return a product which I paid $170 dollars for.Return will cost $130 dollars. Have been working with Serveco to resolve issue to pay less return postage with no resolution of the issue after 9 days. I hope this has a happy ending and I can change review to a positive 5 star . Will seeServeCo North America
Date: 02/16/2023
Our sincere apologies for the delay and mix-up on the return fee. We strive for an easy and delightful experience, and regretfully, missed the mark for you. We will have a return label expedited to you with the original agreed upon minimal handling fee. Thank you for your patience and understanding. ServeCo
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