Extended Warranty Contract Service Companies
ServeCo North AmericaHeadquarters
Reviews
This profile includes reviews for ServeCo North America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 502 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMary b.
Date: 03/17/2025
5 starsMary b.
Date: 03/17/2025
My call was answered quickly and the first thing the service person tried to help worked! I couldnt be more pleased!
ServeCo North America
Date: 03/18/2025
Thank you for your wonderful feedback! We're thrilled to hear that your call was answered promptly, and that the solution provided worked right away. Were so glad you had a great experience, and we truly appreciate your kind words!Review fromLinda M.
Date: 03/17/2025
5 starsLinda M.
Date: 03/17/2025
******* answered my questions & verified my understanding of my VIP Care Plan.ServeCo North America
Date: 03/18/2025
Thank you for your feedback! We're so glad to hear that ******* was able to assist you and ensure you fully understood your VIP Care Plan. We appreciate your trust and are always here to help!Review fromNoel D.
Date: 03/17/2025
5 starsNoel D.
Date: 03/17/2025
***** at Serveco assisted me in getting the correct information concerning my DreamCloud adjustable bed remote control. He was friendly and professional and helped me enthusiastically. Thanks *****.ServeCo North America
Date: 03/18/2025
Thank you for sharing your positive experience! We're so glad to hear that ***** was able to assist you with the information you needed and provided such great service. Well be sure to pass along your kind words to him. Thanks again for your feedback!Review fromValerie
Date: 03/17/2025
5 starsValerie
Date: 03/17/2025
Though it took a long time to get the part I realize that isn't your company's fault. I love that when I called to report it's arrival I was able to talk to a real person and that she was so nice and and so helpful.ServeCo North America
Date: 03/18/2025
We really appreciate your patience. We're glad to hear that our representative was able to assist you and make the process easier for you. Your feedback means a lot, and were always here to help whenever you need us!Review fromCrystal S
Date: 03/16/2025
1 starCrystal S
Date: 03/16/2025
We had a technician attempt to repair our Cocktail Table and Dining Table on March 1st and we were not happy with the results. We were told that ServeCo would reach out to us regarding this matter and we haven't heard anything so we decided to contact ServeCo and we were told that we need to speak to a manager and one will contact us within 24 hours - It's been over three weeks and still nothing no matter how many times we contact ServeCo. This is ridiculous - We paid for a warranty and we're not getting the service that we paid for.ServeCo North America
Date: 04/08/2025
Thank you for sharing your feedback. We truly apologize for the frustration and inconvenience youve experienced, and we understand how important it is to get the service youve paid for.After the technician attempted to repair the tabletop, the results were reviewed, and when you reached out expressing dissatisfaction, your concern was escalated for further review. We sincerely regret the delay in our response. We have since made the decision to replace the tabletop, and we hope that this action has helped address your concerns and improve your experience.We understand that timely communication is crucial, and we regret that it took longer than expected to resolve the issue. We hope our follow-up actions have helped change your opinion of our service, and were committed to making things right. If you have any further questions or concerns, please dont hesitate to reach outwere here to assist you.Review fromDavid C.
Date: 03/14/2025
5 starsDavid C.
Date: 03/14/2025
**** was such a nice representative. She helped me thoroughly great customer service thank you so much.ServeCo North America
Date: 03/18/2025
Thank you so much for your kind words! We're thrilled to hear that **** provided such excellent customer service and was able to help you thoroughly. We truly appreciate your feedback!Review fromTim M.
Date: 03/13/2025
5 starsTim M.
Date: 03/13/2025
******* was amazing and able to repair the work order and get the ball rolling.ServeCo North America
Date: 03/14/2025
That's awesome to hear! It sounds like ******* did a great job getting things back on track.Review fromJeaneane Y.
Date: 03/13/2025
5 starsJeaneane Y.
Date: 03/13/2025
***** was amazing!!! Very helpful, provided excellent customer service and made my process very easy!!!ServeCo North America
Date: 03/14/2025
Thank you for sharing your feedback! We're so glad to hear that ***** was incredibly helpful and delivered outstanding customer service, making your experience smooth and effortless. Well be sure to pass on your kind words to him. We truly appreciate your support!Review fromCheryl B.
Date: 03/13/2025
5 starsCheryl B.
Date: 03/13/2025
***** provided us with courteous knowledgeable answers and assisted in opening a new service request. ***** was so pleasant, making this entire process easy and enjoyable. Good work!ServeCo North America
Date: 03/14/2025
Thank you for sharing your experience! We're so glad to hear that ***** was able to assist you with courteous and knowledgeable service, making the process smooth and enjoyable. Well be sure to pass along your kind words to him. Thanks again!Review fromDave S.
Date: 03/12/2025
5 starsDave S.
Date: 03/12/2025
Very good service. Helped submit a claim on sofa..A+ServeCo North America
Date: 03/13/2025
Thank you for the great feedback! I'm glad to hear the service was helpful and efficient in submitting your claim. An A+ rating is always appreciated!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.