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Business Profile

Insurance Companies

Aflac

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Aflac's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Aflac has 94 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Aflac

      1932 Wynnton Rd Columbus, GA 31999-0001

      BBB accredited business seal

    • Aflac

      5005 Meadows Rd Ste 140 Lake Oswego, OR 97035-5294

    • Aflac

      4402 Crossgate Dr. Champaign, IL 61822

    • Aflac

      1600 Heritage Lndg Ste 115 Saint Charles, MO 63303-8490

    • AFLAC

      4021 WE Heck Court Baton Rouge, LA 70816

    Customer Review Ratings

    1.15

    Average of 230 Customer Reviews

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    Review Details

    • Beatrice P

      Date: 01/08/2025

      I have had Aflac for years and I was recently hospitalized for a surgery. In hospital for * days. Aflac refused to pay the hospital indemnity and any other claims I had filed. They told me that they only pay one claim per year now. They have changed and I would NOT recommend them to anyone. They are a Fraud.

    • Lawrence M

      Date: 01/07/2025

      The only reason I'm giving Aflac 2 stars is because my claim finally went through. First of all the representatives that answer the phones are about as knowledgeable as grade school children. I sent Aflac over 1000 copies of paperwork from 2 or 3 Dr's and from the hospital facilities. They gave me the runaround for 4 to 5 months. So I decided to contact the Department of Insurance and my claim got processed in about 15 days. So the moral of this story people is to Get the Department of Insurance involved for any Insurance problems in your Specific State.

    • Roger S

      Date: 01/04/2025

      Typical insurance company, extremely slow to pay, not worth the money if you are a 1099 employee. I work for a small company and receive hand written checks, so no pay stubs. I was injured oct 27, doing hurricane cleanup, and claims submitted by nov 4, provided all info and forms by nov 15. Submitted all of there claim forms as well as all doctor records. First they were waiting on the ***** code from specialist, okay I get that they want the exact reason I am out of work, and the emergency room and urgent care both sent me to the orthopedic surgeon. Submitted the radiology report from the mri that showed ***** ****** ********** ** * ******** ***** *** * ** ****** ***** on Nov 23. My orthopedic follow up wasn’t until dec 11. Got that submitted same day. They said great we will get it processed then they went back on dec 13, and started talking about paystubs. As I previously stated I am with a small business that has been using Aflac for years, they come to our shop to present their benefits yearly. They know we get handwritten checks. Since I filed on Nov 4 they had never reached out to my employer for any verification, it was much easier for them to just tell me no. So now it’s the end of December finally finished with battle by submitting another employer letter that says the same exact thing as the first. But now it’s December 31 claim is done they have sent the funds for direct deposit, now last night at about 7 pm I get an email that says sorry we have had in issue on our end with direct deposit on our end, we have fixed the problem but we are going to mail you a check. Okay at this point I am over 3 months with no paycheck hurricane Helene, then Milton (2 months from injury) ** ********* ***** ** ****** **** * ******* ***** *** **** ** ****** ************ ****** ********* **** ****** ****** **** ******** ***** *** * **** ***** *** ** **** **** ***** **** ****** ** ****** ***** * ****** *** ** ******* *** ***** *** ***** ** ** ************ Thanks Aflac.

    • Kyleigh M

      Date: 01/03/2025

      They call repeatedly from multiple #s. 3 weeks ago I asked to be removed from their call list. It stopped until today. I have received 5 calls just today and it's only 3pm. It is every hour..... The number from today ends in 9835. I asked again to be removed. We shall see. No need to be so aggressive, if people want your insurance they would have followed through with their request.

    • Jessica G

      Date: 01/03/2025

      I wish I could give AFLAC a big fat zero! They are the worst company ever and they were a waste of my time and money. Their customer service is the worst as well. 4 months I've been given the run around, nothing but misleading information and useless representatives. I would never recommend them to anyone. In my time of Medical need they ended up given me nothing but anxiety. People save your money and find someone else. *giving them a one star rating only because they make you rate them. They don't even deserve that one star!

    • Steve A

      Date: 12/31/2024

      This company will review and deny any claim u put in. So far it’s been a total waste of money. I’m ready to call the bbb and report them.

    • Kim A

      Date: 12/20/2024

      Aflac is a terrible I have been waiting for my money since November and still waiting. They keep giving me the runaround about they do not have all my paperwork and I called over 20 times speaking with someone regarding my paperwork and customer service have confirmed all my paperwork. I asked to speak with a supervisor several times and they gave me some excuse. This was the worst experience I have endured. I am very disappointed in the service I received. I Will be calling the news and any one else who willing to listen and get some relief

    • Cecil M

      Date: 12/16/2024

      I have carried AFLC accident insurance for many years and never made a claim. When I did file a claim, I made a mistake on the dates I listed for the accident. Instead of them notifying me of this issue they just denied the claim. After many phone calls to figure out the problem I resubmitted the claim and still heard nothing. After another series of calls I was told they were looking for a discharge code from the hospital. I submitted all the paperwork I was given and it was very detailed as to the injury, treatment, and cost of service. I have now spent more time on the one claim than the claim would ever pay. I am now very disappointed because it seems this is their tactic. Collect your money for many years and then make it so hard to receive compensation from the claim that you eventually give up. It is a game of bait and switch. The commercials regarding getting you money as quickly as possible, in my case, couldn't have been farther from the truth. If you own one of their policies please expect no communication and ****** customer service.

    • Rocquel F

      Date: 12/13/2024

      I wish I could give a 0 but it doesn't allow it. Stay away from AFLAC—totally a rip-off.
      I am extremely disappointed with AFLAC and their handling of my claim. I submitted all the necessary paperwork for my claim back in October, and here we are months later, and my claim is still not processed. Despite the fact that they receive their money from me every month without fail, I have received absolutely no correspondence or updates on my claim status.
      The customer service has been abysmal. I keep getting the runaround whenever I call for an update. I was promised a call back which never happened, and even after filling out a complaint form, there has been no progress or communication from AFLAC.
      This experience has been incredibly frustrating and stressful. I had higher expectations from a company like AFLAC, but they have proven to be unreliable and unresponsive. I would not recommend AFLAC to anyone based on my experience. They are the worst!

    • Bethlehem N

      Date: 12/10/2024

      Terrible, covers hardly anything. Gigantic waste of my time and money

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