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Average of 143 Customer Reviews
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Review fromThomas F
Date: 04/18/2024
1 starThomas F
Date: 04/18/2024
Got the Promo for a new iphone puretalk sent in a new phone that was broken, sent the phone back, called "customer service" waiting 30 plus minutes each call find out nothing always telling me they can't get a hold of the warehouse. Now I am out 350 bucks. This has been going on for the passed 6 months.
PureTalk
Date: 04/19/2024
Hello, ******! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies for the wait time you encountered and for the inconvenience this caused you. We have reviewed your account and see that your refund was posted to your payment card on 04/18/24. Please allow 3-5 business days for the refund to appear on your statement. If you have any further questions or concerns, you may contact our *************************** at ************. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.Review fromCF F
Date: 04/08/2024
1 starCF F
Date: 04/08/2024
************* was not working properly and when I contacted CSR to explain the service got only worse coincidence?? Called multipule times ,finally gave up tried to switch to a different company , but they would give me bogus transfer pin number so I couldnt switch to a different carrier... Truelly AVOID this nonsense..PureTalk
Date: 04/10/2024
Hello, ***********! We're so sorry to hear about your experience with PureTalk, as this is not the experience we'd hoped for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. After reviewing your account we like to confirm that your phone number transfer request is completed as of today 4-10-2024. We regret that you've left PureTalk! We hope you try PureTalk again in the future if we can better suit your wireless needs. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.B.Review fromJonathan B
Date: 04/01/2024
5 starsJonathan B
Date: 04/01/2024
Called today to switch one of my numbers to Pure Talk. People were very nice and knowlegeable. Here is one thing I would like: Please have PURE TALK work in ******. My family and I travel there several times a year and I'd switch all my **** numbers to Pure Talk if you works there. Thanks...PureTalk
Date: 04/03/2024
Hi, ********! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. We're always working to improve and expand our service. Please check back to our website at ************************************************************ for future updates regarding our international roaming service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.Review fromJames W
Date: 03/29/2024
1 starJames W
Date: 03/29/2024
Pricing was good and exciting. Pure Talk customer service agreed that my phone would work on their network. Started getting missed texted messages and "no subject" texts. One night for 12 hours I could not call out or get calls or text messages. **** worked fine. I was travelling and it was very VERY bad timing and affected my job performance. After 3+ hours of working with technical support over atleast 3 calls there was no progress. I decided to just purchase a phone under the monthly program. It would not let me do it online so I called customer service and after going through all of the questions twice, I was told I am not eligible for the monthly lease despite having a credit score of 790, I would have to purchase it. I am thinking this is all a scam by ATT and very disappointed they would use our veterans as pawns.PureTalk
Date: 04/01/2024
Hello, *****! We're sorry to hear you experienced issues with service and purchasing a new device. Please accept our sincere apologies for the inconvenience this caused. While you did not qualify for our in-house financing, we also offer financing options through our third-party partner, Affirm. To learn more, you may visit *********************************************. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.Review fromKristin S
Date: 03/20/2024
1 starKristin S
Date: 03/20/2024
Zero Stars and Beyond disgusting...my father is 83 years old and lives alone an hour away from where I can physically be with him, his phone did NOT come with a sim card and after sitting on the phone with "customer service", we finally convinced them to send another one. We asked that it be shipped overnight and the "customer service" agent said that there would be a fee of around $29 for the shipping but that it would be credited to his account the next month. Well his card on file had expired so we weren't able to pay that day, this was on a Thursday and again, I cannot physically be with him ALL OF THE **** since I live an hour away, and I'm a single mother of an autistic son. So on a Tuesday I was able to make the drive down again to help, after being disconnected and having terrible phone lines on their end that cut in and out, we finally were able to get someone to help. I asked for the overnight shipping and they said sure, but NO it won't be credited to the account because the previous agent hadn't made that note, surprise. We were so frustrated we just agreed to the two day shipping and I was told I would receive the confirmation email to my personal email and also the tracking number so that I could be on the lookout for him. Never got either email. Called back the next day, got disconnected by one agent who let me give his information to her without him being with me since I have the confirmation number on me and what I need is going to MY email address. I'm not asking to alter his account or for any other information. Called back again, and now this agent won't look into the issue since he is not with me, I can't today. YOU MESSED UP. All I needed is what THEY were supposed to give ME. It had nothing to do with getting into his account. Asked for a supervisor over and over was told no, then finally she contacted the supervisor...I COULD HEAR HER IN THE BACK SAY NO SHE WOULDN'T TALK TO ME. Trash company taking advantage of the elderly.PureTalk
Date: 03/26/2024
Hello, *******! We want to assure you this is definitely not the experience wed hope for you to have. Please accept our sincere apologies that you received anything other than an optimal customer service experience, as this is our top priority. For security purposes, callers will be asked to verify the account holder's name, address, PIN, and mobile phone number. Only the account holder can make changes to an account. This is to help prevent any fraudulent activity. We have reviewed the account and see that the replacement SIM card was delivered and activated on 03/23/24. We recommend adding your name to the account so you can make authorized changes and contact **************** for assistance whenever needed. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at ********************************************** and on social media sites ********* Instagram, and X ********* for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.Review fromGary E
Date: 03/15/2024
1 starGary E
Date: 03/15/2024
I considered changing to Pure Talk, and after talking to them, they sent the two sim cards for my phones, even though I had not committed to their company. I eventually decided not to change carriers, but noticed that they had already charged my credit card even though I was told no charges would happen until I activated. I called Pure Talk and explained that the sim cards were never installed on my phones or use their network. They refused to refund the money charged, stating that I had 90 days to decide. I never received any notice in any way that I only had 90 days to activate with them. Pure Talk told me that this was their policy. I told them that nothing was mailed or emailed to me stating that I had 90 days to activate. Pure Talk stated that it doesn't matter that I had no way of knowing, that I had 90 days to activate with them, that it was their policy. If this is their way of doing business, I highly recommend staying away from this business. This was very disappointing after watching their commercials stating it's a veteran owned business.PureTalk
Date: 04/03/2024
Hi, ****! We have reviewed your account and see that you purchased two of our $55 Unlimited Talk, Text & Data with 20GB Hotspot plans and SIM cards on 06/13/23. Per our Money Back Guarantee, customers have 30 days to request a refund. Once service is activated, customers must cancel anytime before the next bill date or before using 500 minutes of talk or 500 MB of data, whichever comes first, to qualify for a refund. Unfortunately, you do not qualify for a refund as you are outside the 30-day Money Back Guarantee and did not activate service within 90 days of your purchase. Please accept our apologies for this inconvenience. You may view our Money Back Guarantee policy at *************************************************. If you have any further questions or concerns, you may contact our *************************** at ************. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.Review fromMarc S
Date: 03/13/2024
1 starMarc S
Date: 03/13/2024
Received a mail advertisement for company stating "Stop Paying your 'woke' phone company" while further stating stop support for democrats and liberals. This is supposed to be a service provider, not a political agenda provider. if the service is as poorly done as the marketing, I would stay clear and remain with a proven company. The other reviews already indicate concerns with being a reputable and reliable company.PureTalk
Date: 03/22/2024
Hello, ****! Our focus is providing premium wireless service at the very best price to all Americans. For further assistance, you may contact ********************************************** If you would like to be removed from our mailing list, please email us at ******************************* with your full name and address. If you have any further questions or concerns, you may contact our *************************** at ************. - A.M.Review fromChris B
Date: 02/24/2024
1 starChris B
Date: 02/24/2024
Tech support has no idea what they're doing. Mobile hotspot was not working on my phone, so I called in to address this, and after several hours, they broke my phone service completely by mystifying something on their end. I've spent the last 2 days on tech support over 3 extra hours trying to explain that they broke, while they walk me through resetting settings on my phone that were never modified to begin with. I requested to speak to a manager the second day, which the lady ignored, and had me go through the same freaking settings I did the day before, and after an hour, I finally demanded a manager, at which point she forwarded me to a broken voicemail and back to the main menu to start all over again. I'll be moving to a new company tomorrow.PureTalk
Date: 02/29/2024
Hello, *****! We're disappointed to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Currently, we can only guarantee the mobile hotspot feature will work with iPhone 6S and above. We cannot guarantee this feature will operate on all Android devices. After reviewing your account, we confirm the affected phone number has been ported to your new carrier. A bill credit of $30 was applied to your account on 02/25/2024 and will be applied toward your bill due on 03/20. We're happy to assist you if you have any additional questions or concerns. Our Support Team is available via email using our Contact Form at ********************************************** and on social media sites ********* Instagram, and X ********* for a live chat. You may also contact our **************************** directly at ************ for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.Review fromBenjamin B
Date: 02/22/2024
1 starBenjamin B
Date: 02/22/2024
Puretalks advertisement, and mission statement are not indicative of the employees their hire The mission statement says that they are ********* and veterans owned company which are both great sales pitch but when you have to deal with the employees either not properly train or just have no compassion for PTs customers or people in general, they are rude and unprofessional on the customer service side as well as the tech support.. I had an issue with making my payment on the quick Pay website after trying several times for several hours I finally called to make the payment over the phone. I was talked to very rude by the 1st employee a tech answered after 30 minutes or longer I explained at No fault of mine. I couldnt being make my payment because of the website not working the tech couldnt approve not charging five dollars for making payment over the phone she contacted her supervisor which refused to approve the credit I was then transferred to the customer service unfortunately another rude employee both females acted as if I was working for them and not as a customer it was very frustrating, disappointing and unprofessional. That prompt look at the reviews for Pure Talk until then I was very upbeat about Pure Talk. I even told others PT but after reading the reviews I saw exactly and experienced exactly what some of other customers negatively are reporting ************ really needs to look at who they hire and do a better job of training, employees in all positions based on PTs advertisement and mission statement. while I do like the prices /services, because to be fair, I havent had a lot of issues until today nobody is going to be subjected to rudeness, the bad part about it is, you can hear the attitude in their voices answering the phone So after a few minutes of that you give what you are met with you Puretalk you can do, maybe someone from management calls acts like a customer and you will experience what your customers are dealing with..PureTalk
Date: 02/26/2024
Hello, ********! We definitely want a better experience for our customers. Please accept our sincere apologies if you received anything other than an optimal customer service experience, as this is our top priority. We have applied a one-time $5 courtesy credit to your PureTalk account for the manual transaction fee. Please be aware, that all future payments submitted outside of Autopay will incur a $5 fee. To avoid this fee, please be sure your payment card on file is up-to-date through your account portal at www.puretalk.com/account/login. After signing in, select the Billing tab and choose Change Autopay. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.Review fromNathan S
Date: 02/12/2024
1 starNathan S
Date: 02/12/2024
I would give one half star if I could. The phone that I financed didn't work right from the get-go I'm autistic and I told them I'm autistic when I first signed up anyways I didn't understand the 14-day phone policy at the time I tried sending it back after like 16 or ********************************************************************* it was an iPhone 15 pro that would overheat like crazy half the time after a month or two I finally got them to take back the phone I had to pay for shipping it was like 40 bucks and there was nothing wrong with the phone physically but when it got to them they said there was a crack on the screen which my phone still has a screen protector on it when they sent it back.. and on the back of the phone there was a little crack on the lowest camera when I sent back the phone it was perfect physically anyways they sent the phone back to me after 2 months and then I called them today as soon as I got the phone back in my possession they did not try to contact me once for 2 months they said that since I closed down the acount which they said they would close down the account and I wouldn't have to pay anything as long as I just pay for shipping because I couldn't afford the phone or the plan anymore well today when I called them they said that they can't do anything and everything went to collections so now I owe them over $1,000 for this phone.. I am on SSI disability for mental is***s I get maybe $800 a month but I pay rent car payment car insurance and a few other small things which leaves me about maybe $100 a month to live on... I feel extremely cheated and used and disrespected... They promised me one thing and then they threatened me with making my credit go horrible they said I have two to three weeks to pay $1,000 or else they'll destroy my credit and *** me,.. I offered to get the phone fixed and send it back to them and they said there's no way they would allow me to do that anyways thank you for your timePureTalk
Date: 02/18/2024
Hello, ******! We're sorry to hear about your experience with PureTalk and the issues you faced returning your device. Please accept our apologies if you received anything other than an optimal customer service experience and for the inconvenience this caused. Per our return policy, device return requests must be submitted through our *************************** within 14 days of receipt. The device must be free from cracks, scratches, liquid, or other damage and returned in its original package with all original components. Unfortunately, you do not qualify for a refund as the device was received damaged. You may view our return policy on our website at ****************************************************. You disconnected service before you completed your 30-month conditional sale and financing agreements. Due to this, you will need to pay the remaining subsidy and finance balance for the device. Please call the *********************** agency at ************** to submit your payment. If you have any further questions or concerns, you may contact our *************************** at ************. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
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