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Average of 143 Customer Reviews
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Review fromMillie B
Date: 02/06/2024
1 starMillie B
Date: 02/06/2024
I have to say I am considering leaving after my last interaction with pure talk. I purchased a new phone for my 92 year old father, who is in a nursing home and needs a phone to communicate with us. It took a week for the phone to arrive, even after paying for 2 day shipping. Then once he received the phone it had the incorrect sim card. I then paid for the new sim card to be shipped overnight and it never arrived. When I called it took over an hour for me to get any help on shipping the phone and getting a refund, and I never received an answer on why it never shipped. As of now, the only response I have been given is that it should be shipped soon - this is the 6th day since the sim card should have been sent overnight. It is now going on over 2 weeks that my father does not have a phone to talk to his kids and grand kids. And what is even worse, when I called again they had no intention of ******* the phone after their mistake.
PureTalk
Date: 02/09/2024
Hello, ******! We're sorry to hear about your experience with your device and SIM card order. Please accept our apologies for the error and delay with your shipment and for the inconvenience this has caused you and your father. We have reviewed your tracking information and see your replacement SIM card is scheduled to be delivered on 02/08/24. Once you receive the **** please contact our *************************** by dialing ************** to activate it. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.Review fromCarole Z
Date: 01/25/2024
5 starsCarole Z
Date: 01/25/2024
I am shocked that people don't get reception with Pure talk,I have reception where I never used to, I wonder if they get reception with ANY phone service. the staff are always so helpful and courteous, I am saving about $60 a month with 2 phone lines. Will be a customer for lifePureTalk
Date: 01/30/2024
Wow, ******! It's wonderful to hear you're receiving excellent coverage and saving $60 on your monthly bill by switching to PureTalk. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.Review fromJuan G
Date: 01/23/2024
1 starJuan G
Date: 01/23/2024
I had a terrible experience with pure talk. **************** is negative stars if I could, no troubleshooting skills or service. I will have to tell anyone considering to reconsider I spent multiple days looking to pay my bill because their billing systems were having issues and they have had my service disconnected while I havent been able to make payments because of them. I want a refund for my November, December and January payment since no service mobile services were provided.PureTalk
Date: 01/30/2024
Hello, ****! We're sorry to hear about your experience with PureTalk thus far. Please accept our sincere apologies for the error with our billing system and for not receiving an optimal customer service experience. We have refunded your December payment of $108.24 on 01/26/24. If you have further questions or concerns, please contact our *************************** at ************. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.Review fromCarole S
Date: 01/21/2024
1 starCarole S
Date: 01/21/2024
I used Pure Talk for 4-years. I was initially told I would get a senior discount. I was told my monthly bill would be $25 - $29. But they never followed through were there promise. I had to pay full amount, no senior discount. One day my service was shut off because I tried to change the debit card on my account but there system still tried to charge my old debit card which was no longer in service. I was unexpectedly left without a phone. That very same day, I switched to ************ Which is funny because I tried to call Pure Talk to have my phone number deactivated so I could use it for my new service. There website wouldn't let me in so I called there customer service. I was on hold for 45 minutes before I gave up. This was around 5pm. There website states they are available until midnight. While on hold, the obnoxious voice that sounded like an ad talking about how wonderful Pure Talk is mentioned how they don't use "Flashy celebrities" for their commercial. And then a few sentences later started name dropping famous people. That is just pure hypocritical. The other problem I have was service. I live in a smaller city that I have never had issues with service before. Anytime I tried to use the data, it didn't work. I signed on for a 2-year contract, and which I was told my phone would be paid off in the time period. After the 2-years, they tried to claim that the device was NOT paid off. I just continued to keep paying because I needed the service and I took their word for it. But that was another lie. Pure Talk is cheap, dishonest, bad service, and hypocrites. I will never do business with them again, and neither should you. Take my word for it. I used to pay the less at ******* for unlimited data. I can't wait to use my flashy new service with *********** :)PureTalk
Date: 01/25/2024
Oh no, ******! We definitely want a better experience for our customers. Please accept our sincere apologies if you received anything other than an optimal customer service experience, as this is our top priority. Currently, we do not offer senior discounts. However, we provide plan benefits, such as an additional 1/2GB of data, for AMAC members. We have reviewed your account and see you purchased our $45 Unlimited Talk & Text with 25GB Data + 5GB Hotspot plan with an iPhone SE. Per the conditional sale agreement, you had to remain on the $45 or higher plan to keep the Instant *************** ******* must also be activated within 30 days of purchase. You purchased your plan and device on 08/10/20 and activated service on 10/13/20. This voided your subsidy agreement, and your device was sent to collections. You must contact the *********************** agency at ************ to submit your payment for the device. A ticket was submitted on 01/16/24 to resolve the issue with your updated payment card. We attempted to contact you on 01/17/24 to advise you that the address needed to be updated, but we did not receive a response. We did not receive a payment within seven days of your bill date, and your service was disconnected on 01/20/24. If you have further questions or concerns, contact our Customer ******* department at ************. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.Review fromRachel H
Date: 01/15/2024
1 starRachel H
Date: 01/15/2024
Weve been with PureTalk for 2-3 years. We heard positive reviews about this company from a popular conservative news station. Not only has PureTalk increased their commitment from 24 months to 30, but theyre misleading about adding a new phone to an existing service. Today I called to add a new phone and line for my son. The PureTalk website listed the IPhone 15 Pro for $850 with $45 plan. We tried to add this, but the cart said only with an existing phone number.This is very misleading and dishonest. Now I can say that PureTalk does have hidden fees. Ive lost respect for this company and will consider transferring to another company. Our family plan also costs the same at another company. This is very sad.PureTalk
Date: 01/23/2024
Hello, ******! We're sorry to hear about your experience with PureTalk. To receive the device discount, you must activate a new line of service, port your current phone number, and remain on ******** ******* must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text with 10GB Data + 5GB Hotspot or higher plan for the 30-month conditional sales agreement. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.Review fromDiane L
Date: 01/04/2024
1 starDiane L
Date: 01/04/2024
Called this company and purchased one phone and service. Pure Talk generated two POs and charged me for both. Consecutive number POs. Two account no consecutive numbers. Order 1018/23 Two units were delivered on 10/23. One unit was activated the other left in box. Called for return and got one for the box unit and sent back for refund. The activated one did not work and IT said send back for a working one. Return was sent, no new phone, no refund. Only BS checking warehouse and someone would call. At least 10 calls to account service. No response or resolution for refund. One refund for unit less shipping received. Other unit is still on my credit card. Marketing Team sent a survey as to why canceling. Filled out survey and no response. Pure Talk is less than willing to solve a problem and can only transfer the call to ?? Or answer text that they cannot do anything via text, call for service. Requested a manager and a promise of a call. No call No refund. This is over a total of $226 , $113 ea. ************ should not be in business.PureTalk
Date: 01/10/2024
Hello, *****! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We have checked your accounts and confirmed your refunds were posted to your payment card on 11/03/23 and 12/20/23. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at ********************************************** and on social media sites ********* Instagram, and ******* for live chat. You may also contact our *************************** by dialing ************** for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.Review fromJennifer B
Date: 12/17/2023
1 starJennifer B
Date: 12/17/2023
You lost me before I was even able to enroll. Dont lie to people about $250 off the purchase of a new iPhone and then say they dont qualify with no explanation.Ill let AMAC know. Perhaps they will consider partnering with someone more credible. Until then, Ill stay with my current provider.PureTalk
Date: 12/19/2023
Hello, ********! We're so sorry to hear about your experience with placing your order. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. To receive the device discount, you must activate a new service line, port your current phone number, and remain on ******** ******* must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text with 10GB Data + 5GB Hotspot or higher plan for the 30-month conditional sales agreement. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.MReview fromDavid G
Date: 12/14/2023
1 starDavid G
Date: 12/14/2023
If there were a zero, I would rate them at that. I have been with them for a number of years. As long as you have no problems, everything is great. The rates are probably the lowest anywhere. But if you have a problem... GOOD LUCK! I ordered a new iPhone ******************************************** and of itself. However, after I got it I ordered a case for it and when it didn't fit, I realized that they sent me an iPhone 14 pro instead of the ProMax. I immediately contacted them and they sent me a shipping label. I was under the gun to get it back to them in 14 days to be able to qualify to return it which I did. They got it on Nov 20 at 8:43 am according to **** tracking. However, I am STILL waiting for them to look at the phone to make sure I didn't damage it, etc. I have called now twice and the second time asked to talk with a manager. The lady attempted to contact one and stated that there were none available. I asked if I could just keep holding until one came available but she seemed to think I would not get one to talk to me. In regards to the customer service, it is hit and miss. Some are helpful and seem knowledgeable while others seem like they would rather be elsewhere and tell you contradictory information.PureTalk
Date: 12/28/2023
Hello, *****! First and foremost, we want to thank you for being a long-time customer. We're sorry to hear about your experience with your iPhone 14 order. Please accept our sincere apologies for the inconvenience this caused and if you received anything other than an optimal customer service experience. We have reviewed your account and confirmed your refund was posted to your payment card on 12/20/23. You may call our *************************** at ************ or email us through our contact form at ********************************************** for the transaction ID. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.Review fromkevin A
Date: 11/21/2023
1 starkevin A
Date: 11/21/2023
Horrible customer service. Supposed to be veteran owned and veteran friendly. Not my experience. Avoid this company.PureTalk
Date: 11/22/2023
Hello, *****! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. If you have any questions or concerns, please let us know. Our Support Team is available through our contact form at ********************************************** and on social media sites ********* Instagram, and ******* for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.Review fromDebbie L
Date: 11/19/2023
5 starsDebbie L
Date: 11/19/2023
We've been with PureTalk for a couple of years now. **************** is excellent. Any issues we've had were very minor and always resolved with a phone call. Called and asked advice on a tablet and service for my dad whom is in a nursing home. Excellent help. Nothing but praise for this company and the Veterans that started it. THANK YOUPureTalk
Date: 11/22/2023
Thank you for being a long-time customer, ******! It's fantastic to know that our Support Team was able to assist you and provided an excellent customer experience! Did you know you could earn a $20 credit for referring family and friends? You may visit **************************************************************** to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
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