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Business Profile

Consumer Finance Companies

Lendmark Financial Services

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Reviews

This profile includes reviews for Lendmark Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lendmark Financial Services has 470 locations, listed below.

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    Customer Review Ratings

    1.27

    Average of 94 Customer Reviews

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    Review Details

    • Angel G.

      Date: 01/25/2025

      Angel G.

      Date: 01/25/2025

      Subject: Formal Complaint Against Landmark Financial Services To Whom It May Concern,I am writing to report a highly unprofessional and upsetting experience with Landmark Financial Services.On 1-24-25 at 3:04 pm, I contacted Landmark regarding a vehicle account tied to my mother, the primary account holder. My mother has been incarcerated, and I needed guidance on handling the account and vehicle during this time.I spoke with an employee named Nereydi ******, whose conduct was shockingly unprofessional. When I explained my situation, she became hostile, dismissive, and argumentative. She called me a smart ***, which was completely inappropriate and made me feel verbally attacked. I asked to be transferred to a supervisor or manager, but she refused and continued to escalate the situation.Eventually, she transferred me to another employee who was equally rude and dismissive. Despite informing both individuals that the call was being recorded, they continued to treat me with hostility and disrespect, showing a complete disregard for professional behavior.I feel that Ms. ****** and her coworker failed to provide any meaningful assistance and instead made me feel insulted and humiliated. This behavior reflects poorly on Landmark Financial Services and demonstrates a serious lack of proper training and customer service standards.I am requesting that the BBB investigate this matter and urge Landmark Financial Services to address this behavior internally. No customer should be treated with such disrespect, especially when seeking help during a difficult time.Thank you for your attention to this matter. I am happy to provide additional details, including the recorded calls, if needed.Sincerely,***** ***** ,

      Lendmark Financial Services

      Date: 02/02/2025

      We appreciate you taking the time to provide your feedback. We always strive for 5-stars, and it appears we missed the ***** If youre open to discussing your experience further, please call us at ************** or to email us go here:********************************************** or ********************************************************************.

    • Teal S

      Date: 01/01/2025

      I have been paying interest on a 2012 ****** Armada Platinum at the rate of ****** since 2020.Lendmark Financial has given me paperwork stating that car was paid off. I have even tried to refinance car and companies laugh. Please help I have tried to call corporate. No call back to get to some resolution to this. They call and harass you. Are very rude but all that being said the car is only worth ******* Bought car in 2020 at ****** cannot believe it hasn't been close to being paid ****** says I still owe to date 1/2/2025 ****** dollars Please help, T.S

    • Hailey D

      Date: 12/05/2024

      I have had a loan with this company since 2022 at 36% interest even though all my records show 28%. Mind you it is illegal to charge more than 31% interest on a loan in the state of TN. Not only do they call and harass you about payments but they are rude when you talk to them on the phone and given an attitude. It is now almost 2025 and my original loan was for 3,600$ . They did not inform me upon signing my paperwork they charge a $500.26 death benefit and extra fees. I have paid ******** . Interest on the full amount at 30% is 1080 annual not to mention the fees they charge you just to pay your bill. For three years that is a total of *****. But they still say I owe over *****. If this company does not scream scam then I dont know what to tell you. They are crooked and do not work with you on anything nor even offer a consolidation reduction price even though you paid off the original amount you borrowed. I highly suggest if your looking for a loan go some place else.

    • Michael P

      Date: 11/21/2024

      I live in ******** and have had a loan off and on with them for last ***************************************************************************************************************************************** or was contact about the modification they without my consent adding ******* to my balance without explaining it to me .not sure who investigates this company but seems like there is under the table money floating into someone hands except the consumer. DO NOT recommend this office or ******.hope this helps the next victim.

    • Jose S

      Date: 11/21/2024

      ***** is the best. I highly recommend everyone to call her and her team in Ft. *******. They are so professional and listen to your every need. Thank you

    • Ricardo M

      Date: 11/21/2024

      This place is a scam. They need everything to be current, even if thats one of the reasons youre trying to get the loan. I was trying to get the loan to pay off back taxes. I couldnt get registration because I have a stop on my DMV record because of taxes. I was trying to get a loan for the back taxes and they wouldnt use my vehicle as collateral and wouldnt give me a loan without a vehicle. Complete scam stay away.

    • Tiffany T

      Date: 11/15/2024

      My experience at the *******, ******* location was great. ***** and his team took great care of us. 10 out of 10 highly recommend.

    • Troyline G

      Date: 10/25/2024

      I give honest reviews, whether they're good or bad.I do not recommend this company to anyone based on my family's experience. For a few reasons. 1- They give everyone the same interest rate when buying a storage building from ************************* rather your credit rate is good or bad. 2- They waited until we paid the entire bill off then called me the next month and told me that I owe money for late payments for months ago! 3 - They are not on one accord! Its a different story every month (no late fee because we moved your due date, there will be a late fee). We have NEVER EVER missed a payment!. We were late but we paid in the same month. My husband had a heart attack twice while doing business with LendMark and we still made the payments, we couldn't make them on the due date but we made them! I asked them to change the due date and was told that the dates was changed because of his condition. I had one more payment in September because I confirmed it in August. They called in September saying that I owe over $200.I asked why, she said for late fees! Late fees, jow when my due date was changed to the end of the (29th). She and I went back d forth about a few times on different dates, so they stop calling me and they just got another $131.00 from my husband today! LendMark God does not like ugly! You will be losing customers because the universe will do it's job!**** G

    • Megan B

      Date: 10/22/2024

      Lendmark financial in *******, **, the manager ***** ******** is HIGHLY disrespectful! This year I lost my job right after I got the loan for my vehicle was out of work for a month doing everything I could to make payments, started working again with a major pay cut. I kept the office updated via emails and phone. I received a deferment which over the phone the manager, ***** did not explain to me in detail of the deferment. Which is my fault, I should've asked more questions. When they called me today I was speaking to one agent then he put me on hold. Another agent answered the phone as I was explaining to her the situation that I probably would not have the rest of my payment for this one month the manager ***** interrupted our conversation and starting yelling at me telling me she's sick and tired of playing games and that my car would be repossessed if I did not have the October payment in then hung up on me. I called the office back to speak with her again and she's STILL YELLING so yes I started yelling back at her she was not listening at all she was very rude I do not understand how she can be a manager and act this way. It's disgusting the way she acts.

    • Laquita B

      Date: 10/21/2024

      I bought my truck back in 2022. I purchased my vehicle at the olive branch location. I was making payments and when it came for me to get my tags I couldnt. No one could tell me the issue. All they cared about was payments but yet I drove around for a whole year with out my tags. I finally got a lawyer involved and Lendmark did not do my paperwork correctly and the vehicle is now mine. I dont owe anything to them. I have the title and everything now. But yet they keep calling me saying I need to make a payment. The business is not all on one page and it looks like I will have to get my lawyer back involved again because of the harassment. I have received serval calls from Lendmark threatening me. When I was on the phone with one representative another one was calling. The last Representative that called me name was ******** and he was very very rude he actually said something to me that offended me. Again I will be getting my lawyer involved because this is ridiculous.

    Lendmark Financial Services is NOT a BBB Accredited Business.

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