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Business Profile

Online Retailer

Biocide Labs, LLC

Reviews

Customer Review Ratings

4.78/5 stars

Average of 216 Customer Reviews

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Review Details

  • Review fromRay A

    Date: 12/27/2023

    5 stars
    Excellent customer service and great help hotline. I highly recommend!
  • Review fromDon K

    Date: 12/19/2023

    5 stars
    Easily the best mold remedy products I've ever purchased, my family and I havent been able to breathe because of the mold exposure in our home, so we reached out for some kind of help and I was greeted with such nice and helpful people to get me the exact products i needed, their walk through team was also extremely helpful and knowledgeable, 10/10 recommend to all of my friends and family.
  • Review fromErnest H

    Date: 12/13/2023

    1 star
    ********************* they will call you, they will hound you for 6+ months after you purchase this product. I have told them not to call me, and it continues. I called a manager on the phone he offered no help at all. This is a pathetic excuse for a company if you ask me. I ordered mold "bombs" in June/july 2023. I could not use them due to a surgery and recovery, yet the company continues to harras and call my phone and now it is December 15 2023. I have picked the phone up and said "dont call this number again" several times ...they continue to call. The manager says "tell me the name of the caller" ... who listens to a salesman's name? please terrible business practices
  • Review fromRP H

    Date: 12/11/2023

    4 stars
    Used both the time release product and spray under a park model trailer that had issues. It really helped alleviate the smell inside the trailer. I also had 2 time release canisters that didnt expel properly so I called and they sent 2 out no charge ASAP, great customer service.
  • Review fromLB in NC B

    Date: 11/13/2023

    5 stars
    The **************** is outstanding. Nice, Professional, concerned and want to make sure you are getting what you need and how and when to use their products. Other businesses should take note on how **************** is done here. The Products are fantastic. About 2 years ago, we had a huge Mildew issue with a Log Home that we rented out. We just came back for some refresher remediation, just in case. Probably didn't need it, but to err on the side of caution, we freshened the house up once more before renting again. The instructions and products certainly did the trick with the remediation. We had tried other products, but they just didn't cut it. Biocide Labs will always be my go to. I feel they can be trusted with whatever they advise and their Products work the best. So glad we found them or we would still be fighting a never ending battle with the other brand products, that didn't work. I've always ordered early morning and they have shipped on the same day. I love these people. If I lived closer, I'd take them all out for a Steak Dinner!! They are Awesome.
  • Review fromKeith W

    Date: 11/07/2023

    5 stars
    Excellent service from beginning to end, flawless process, and easy to follow with step-by-step guidance; I have the mold out of my apartment and learned so much throughout the process. Well worth the money!
  • Review fromMichael C

    Date: 10/29/2023

    5 stars
    Great place to buy your mold products...they walk you through it all..you will understand MOLD when you get off the phone with them.they always end their call with positive stuff and tell you to call back all you want.
  • Review fromCraig R

    Date: 10/19/2023

    5 stars
    *****, who walked me through the application process was excellent. He answered all of my questions in a manner that was easy to understand; and was consistently courteous and patient. He is a one-person customer service department, yet you would never know that by the excellent customer service he provides. Finally, he truly knows the process inside and out. I wish more customer service people were like *****.
  • Review fromLi O

    Date: 10/19/2023

    5 stars
    Really great customer service that is so rare today.Quick, efficient and pleasant people!
  • Review fromCynthia R

    Date: 10/17/2023

    5 stars
    Im SO glad there was a follow up call prior to my products being shipped. I really needed to face off with the mold once and for all, so I ordered bombs, biocide gallons and the Air Scrubber- I had a fogger already. My homes air has completely changed!I am committed to using the biocide for cleaning everything. I even used it on the rubber seal inside my washing machine.No more breathing mold spores!!

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