Complaints

This profile includes complaints for PadSplit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PadSplit

  Decatur, GA 30030-4559

• 

  PadSplit

  1151 Walker Rd Ste 236 Dover, DE 19904-6600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially signed up for pad split for its resources. My first move in was postponed and I was told that I wouldn't be charged, then told they dont offer refunds. I had to threaten legal action because they wouldn't listen to a call I had with there rep, that stated I wouldn't be charged as long as I never stepped foot on the property. This issue was escalated after a week and a half, to someone who promised I wouldn't have issues as such any longer. I believed her, Fast forward I moved into an actual unit the 1st of September. Padsplit has a three key system, first key removal is a warning, second key removal is a possible fine, third key removal is termination of membership and not being able to use their platform any longer. Not even a full week, I a key removed for having guest, the pad split listing as well as the host of the actual home both state guest are allowed, even overnight guest. Its 9/21/22, my second key was removed, with all the proof im supplying they refuse to reinstate my keys. The platform will call out people by entire name when bills are overdue and they need to be kicked out the house by members, but when they receive complaints that jeopardize the ability to use the platform, they dont say where they come from nor share the proof. I am the only person in the house thats getting penalized, its discriminatory.. The platform states both guest and overnight guest are allowed, proof attached.

  Business Response

  Date: 09/23/2022

  Thank you for the opportunity to address your concerns, *******!
  We thoroughly investigated your complaint, and we apologize for any inconvenience you experienced. Regarding your original move-in issue, although you were not eligible for a refund, as a measure of good gesture, we refunded your payment of $209.47. Concerning your key removal complaint, we care about each Member and enforce Membership rules for every Members benefit. PadSplit is a co-living marketplace that provides affordable and furnished housing options. We understand that Members do not always get along, so you always have the opportunity to transfer at any time. We do not discuss the specifics of Member rule violations publicly. Although we have already discussed this matter with you, feel free to contact us directly if you have more questions. Membership rules clearly state no guests; you may view the full list of Member rules here: https://bit.ly/2PTdEsl
  -PadSplit

  Customer Answer

  Date: 09/25/2022

   
  Complaint: 18059908
  
  I am rejecting this response because: It solves no issues. I was robbed by another palmate, Called the cops, and ** being kicked out and my membership terminated. I have several police reports involving ********. Each time, PadSplit did NOTHING, for my safety. The continued too removed keys which now forces me out on my own. I want a refund for my entire stay if I'm not receiving the keys that were wrongfully taken away. I live in a house full of racist, the police reports state this! But they listen to anonymous complaints from members that hate people of my race and origin.
  
  Sincerely,
  
  ********************************************

  Business Response

  Date: 09/27/2022

  Thank you for your feedback. Our mission at PadSplit is to help solve the housing crisis by leveraging housing as a vehicle for financial empowerment.  After investigating each of your claims, we find no merit to your claims. As previously stated, out of respect for our members, hosts, and past members, we cannot discuss individual cases in public forums. We continue to be available to discuss your complaints through support. -PadSplit

• Initial Complaint

  Date:09/12/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent $3,000 to pay in advance on my rent through a third party company . Padsplit has refused to answer any of my tickets and let me speak to a supervisor in which they told me didnt exist . I have been hung up on and told nothing beneficial for my disruption

  Business Response

  Date: 09/13/2022

  Thank you for being a Member of our PadSplit Community!  We apologize for any inconvenience you experienced. After getting clarification, a representative of our Support Team resolved the issue. The Payment was made to an inactive account due to incomplete information. Therefore, on 9/12, a refund of $3,000 was issued, which can take **** business days for the money to reflect in your account. If you have additional questions or concerns, please do not hesitate to contact ******************************** or **************. 

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are so many complaints I have with this location. 4 men who live here have made my life h*** Ive dealt with nonstop harassment from day one. Everytime I pay for my room my roommate goes into full indirect attacks with blasting his TV and playing music loud after hours, trying to force my hand to leave. 2 men downstairs ****** and ******** constantly have guests here and they are not supposed to. People smoke in the house but its not regular smoke it smells like burning rubber. They turned the electricity off for 3 days straight and gave me less than 1 weeks payment for the room and didnt give me a notice. During the week the electricity was turned off Though I had to work from home I had to find a place to work because there was no WiFi.( I was written up aswell). Whats even more funny is right after the electricity issue they have been nonstop activity at the house. The laundry room door is closed because thats where they have people come in at. There is someone who stays in Jonathans room when he leaves for work. The 4 other cars thats here were taken down and only mine is displayed as registered because if anyone gets in trouble my car is the only one here. I dont know these people in this house but they know each other and gang up on me and play manipulation and harassment games. Someones surround sound TV is extra loud at night when they have guests over. There is sexual activities that go on and is heard but we are not to have any guests but Im the only one who abides by this. I would like a full refund for all of these months. This company put my life in danger and the head tenant is the one recruiting his friends to live here and go against the rules.

  Business Response

  Date: 09/02/2022

  Thank you for the opportunity to address the Member's concerns.  We are sorry to hear about their experienced, so we reached out to them and discussed their concerns, and instructed them on how to report any issues.  Although the Member does not qualify for a refund, we offered a complimentary transfer to a PadSplit of her choosing as a courtesy.  -PadSplit

• Initial Complaint

  Date:08/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a room from Padsplit based on the location of the room. The initial posting stated it was located in downtown ************, **., but the room was located on the Eastside, which is a really bad neighborhood and I didn't feel safe there. Then I transfered to a second room (only because I was told by a PadSplit Representative Ozge, that I would not receive a refund), but this room was also located in a high crime area.Based on PadSplit's company guidelines, this is one of the reasons to receive a refund, but I was told I'm not getting one, although I'm entitled to one.-The home's listing details on the platform are incorrect

  Business Response

  Date: 08/15/2022

  We appreciate the Members feedback.  Our mission at PadSplit is to help solve the housing crisis by leveraging housing as a vehicle for financial empowerment. We have contacted the Member and issued a refund of $198 as well as a promotional code for a future booking. We forwarded the members concerns to our team for review and apologize for any inconvenience they experienced. If the Member has additional questions, they can contact Member Support. We are always happy to assist! - PadSplit

• Initial Complaint

  Date:08/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a room from Padsplit. Within the first ten minutes of moving in, I called the customer service line to report a discrepancy. The property was advertised for up to 5 occupants, but there were 9 rooms. In addition to the false advertisement, I reported that I was locked out of my room. The lock situation was resolved, but not the false advertisement which is my major concern. I am never allowed to speak to management, the refund policy is a trap, and in the middle of telling the customer service rep about my troubles with their service, the representative hung ** in my face! Very unprofessional! These inconveniences have grown into safety issues, with me being locked out my home with a dead phone, and potentially stranded on the street with no resources. Padsplit must be run by thieves/scammers who seek to take advantage of home-vulnerable people. Based on my experience, I would NEVER recommend this business. Theyre lying, cheating, rude, predatory thieves.

  Business Response

  Date: 08/11/2022

  We sincerely appreciate the Members feedback. Our purpose is to help solve the affordable housing crisis by leveraging housing as a vehicle for financial empowerment. We respect and care about our Members and have already contacted this Member about his concerns. Due to his move-in issue, and although the Member rejected our offer, we already issued him credit for his move-in day. Our website lists room descriptions, the number of available rooms, PadMate information, and more.  We are deeply sorry the Member expected a smaller PadSplit. Although he is not eligible for a refund, we offered him a no-cost transfer to a smaller home. As always, he is welcome to contact Member Support.  - PadSplit
  

• Initial Complaint

  Date:07/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 28, 2022 Better Business Bureau I reside in a co-housing rental unit. Although I have lived here two years,my housing rental office has recently failed to send a receipt for my payment.During the last six months, I had to Ask for a receipt after I had already paid.However, instead of acquiring a receipt, lately, I was sent a copy of the Padsplit book-keeping ledger. Adding to the wrong, my last payment which was paid online as usual, Padsplit has Not sent me Any kind of receipt for my payment.To resolve this problem, I am simply requesting my receipt for my payment of $280.00 which was paid on Sunday, July 24th.To clarify, I have sent two emails and one direct phone call to Padsplit on this concern.However, to date, there has been no receipt for my payment.Thank you for your valuable assist in this problem.Sincerely,KW