Reviews

This profile includes reviews for PadSplit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PadSplit

  Decatur, GA 30030-4559

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  PadSplit

  1151 Walker Rd Ste 236 Dover, DE 19904-6600

Review Details

• Review froma. c.

  Date: 08/01/2022

  1 star

  a. c.

  Date: 08/01/2022

  ##- Please type your reply above this line -##Your request (******) has been updated. To add additional comments, reply to this email.Ariel (**********************)Aug 1, 2022, 9:13 AM EDT Hello Thank you for reaching out to us regarding this fee. Unfortunately, I am not able to waive the fee for this charge as it was added to your account at the request of the host. If you would like to communicate with them regarding the fee, please open a maintenance ticket through your member dashboard. Please let me know if you have any other questions. Kind Regards, Ariel ********************** Support Jul 29, 2022, 1:27 PM EDT Call summary: Member verified via UID. Member is requesting to have the $83.33 fee for "Toilet/Drain Damage" as the issues with the plumbing were already occurring before they moved in and they took no part in the cause of it. They did not move into the home officially until 07/13, and the plumber was out on 07/14, the day after she moved in. She is sending in a copy of her receipt her AirBnB showing she did not move out of it until when she moved in to the home, if it is able to help. She understands the need for those kinds of fees and would agree to it if there was any way she was partially responsible, but she had just moved in and had absolutely nothing to do with this. This is also a pressing issue, she is needing to get this taken care of before Sunday when her weekly dues are set to be paid. - ******* T Is this being escalated to a ticket? Yes, this issue is being escalated to a Cx ticket.

  PadSplit

  Date: 08/05/2022

  Thank you for providing your feedback, **********! We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Most Members tell us they have a great experience at PadSplit, with 80% saying they would recommend us to a friend. Please check your email for an important message regarding your report. As always, please get in touch with our team at ********************************** or ************** if you have additional concerns. -PadSplit

  a. c.

  Date: 08/05/2022

  Update This issue was resolved and I received the refund. Thank you

• Review fromS. S.

  Date: 07/18/2022

  1 star

  S. S.

  Date: 07/18/2022

  I rented a room and I was being bullied by one of the roommates. I reported it several times but Padsplit did nothing about it except for once but it wasnt really much to begin with. So the final incident they sent me this rude text telling me they cant get involved and Padsplit roommate issues and then I have the right to transfer so I paid money plus $100 credit to move and when I got to the next place it was so disgusting immediately I emailed the pictures I put in a maintenance ticket And I called Padsplit. At first I just want my money back because I was so tired of being in a situation like this because of them but then one of their agent said I could transfer and being in the car so longer I decided fine let me see if that will work. So immediately I find another place and I sent over the information mind you my car was filled with all my stuff because I was supposed to be moving that morning and my food was also in the car so it was literally going bad by the minute. I waited all day for them to do something I took a nap in the car I went to sleep they literally did nothing. I was crying I was calling them explaining to them that this was not my fault. They just kept telling me theyre working on it and I knew 5 oclock was gonna come around which was about an hour from that time and they were going to tell me the office is closed I have to wait till tomorrow. No they dont care about us at all. I am sad and that customer service has fallen to this level in America. And to make matters worse when it comes to the refund they told me that the refund fee is nonrefundable which makes no sense the refund fee is supposed to be for the owner to get the house ready in the house was not ready. This company should be shut down division was beautiful that the owner started. But it has gone downhill since then

  PadSplit

  Date: 07/25/2022

  *********, Thank you for your review. We care about every PadSplit Member, and we are sorry about your experience. PadSplit is a co-living marketplace that provides affordable and furnished housing options; sometimes, Members disagree. We have a clear policy to address Members who violate Membership rules. Eighty percent of our Members tell us they have a great experience at PadSplit and would recommend us to a friend. In our review of your case, we see that a Member of our support team notified you of a refund that was processed for you. If you have additional questions or concerns, don't hesitate to get in touch with Member Support. -PadSplit