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Business Profile

Furniture Stores

Farmers Home Furniture

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Farmers Home Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see

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Farmers Home Furniture has 273 locations, listed below.

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    Customer Complaints Summary

    • 198 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/30/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been a customer of Farmers Home Furniture for almost 4 years now I have purschased merchandise from 2. Enough is enough Corporate needs to know. The unprofessional, disrespect, and harassment with a particular Farmers Home Farmers in ********* ******* *** ***** **** "Bridget". I was faced with a MAJOR LIFE changing event where I had to **** *** ** ***** ***** ** ****. Proof has been shown with management and I got behind in payments. I did tell management when I would start back making payments to try catch up. And I did just that! but to be called by "Bridget" at 1am, 11:00pm and anytime she wants to from her personal phone, every other day all day is bit much. I know the law and guidelines for collection calls. And the taunting in the conversations is unacceptable. The problem has gotten to be a bit much that I make payments to another Farmers Home Furniture to management.

      Business Response

      Date: 08/06/2024

      Group Manager has attempted to contact the customer multiple times by phone. He has also emailed the customer requesting that she contact him. He has instructed store personnel not to contact the customer and to mail a Cease & Desist Letter to her. Credit Reporting is being reported correctly.

    • Initial Complaint

      Date:07/26/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Once my account was paid in full, farmers did not stop the automatic payments and continued taking money. Once stopped they said they would mail a check and never did. It’s been 4 months now and I have left multiple messages with the local office and corp office and still have not got a call back. I paid my bills on time every month and now they owe me for the over payment and refuse to answer my calls and mail the check.

      Business Response

      Date: 07/31/2024

      Check was received at the store on *******. The customer was contacted, and the check picked up.

      Customer Answer

      Date: 08/12/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* *******

    • Initial Complaint

      Date:07/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to urgently address errors on my credit report caused by the disclosure of my personal information to credit bureaus, leading to significant financial and emotional distress.

      Under 15 USC 1681 Section 602, I have the right to financial privacy and expect my information to remain confidential.

      Additionally, per 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot share account details without my explicit consent, which I have not provided.

      The inaccuracies associated with FARMERS HOME FURNITURE have harmed my financial standing and need immediate correction.

      It is also important to comply with 15 USC 1666(b), which prohibits creditors from treating credit card payments as late under certain conditions.

      For your reference, my account details are:
      Account Number: ***************

      I request an urgent review of my account, prompt correction of the credit report errors, and strict adherence to federal laws regarding my information.

      Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.

      Sincerely, ****** *******

      Business Response

      Date: 07/30/2024

      The application signed by the customer states “I/We authorize you to share with others, of the extent
      permitted by law, such information and your credit experience with me, etc”.

      Farmers Furniture is the original creditor as described
      under the Fair Debt Collection Practices and we value all our customers. 
      Because we are an original creditor, we have certain requirements which apply
      to us or do not apply to us and are directed to the Third-Party Collection
      Agencies as described in the FDCP Act. 

      The previous customer disputes were verified as reported. At times there is sufficient information to
      reflect our tape; which is read by and updated to the credit agency via
      *******, is reported inaccurate.  However, reviewing the account
      outstanding with Farmers Furniture the documentation was verified as
      accurate.  The last payment posted to the account which you have
      referenced *********** *** ***********

      As stated on the signed contract, reflected on the back
      “NOTICE OF NEGATIVE CREDIT REPORT.  We may report information about your
      account to credit bureaus. "Late payments, missed payments or other
      defaults on your account may be reflected in your credit report”.

      All information is accurate as reported.

    • Initial Complaint

      Date:07/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing with great concern and frustration to dispute an erroneous account that has been reported to my credit file. This issue has caused me significant stress and anxiety, and I need it resolved immediately. I wish to state clearly that I am not liable for this alleged debt with FARMERS FURN, and I have no contract or agreement with FARMERS FURN.

      Despite my repeated efforts to obtain validation, FARMERS FURN has failed to provide me with the original contract or any documentation that substantiates their claim. This lack of response has left me feeling powerless and distressed. It is deeply unfair that I am being penalized for a debt I do not owe and for which I have no legal obligation.

      Business Response

      Date: 07/24/2024

      Copies of the customer's application, contract and identification were mailed to her on **** ***** We have no record of her filing an Identity Fraud Affidavit regarding the account. 

    • Initial Complaint

      Date:07/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pulled a copy of my consumer report and noticed some items I would like to dispute. I have suffered emotional distress as a result of this matter and * **** **** ******** ****** ** * ****** so I demand this matter be resolved in a fair and equitable manner, which hasn’t been done.

      FARMERS FURN **********

      These account are related to a transaction and experience that falls under the EXCLUSION section of the FCRA’s definitions; rules of construction section. It was also reported without my written consent and therefore is a result of identity theft (as defined by the Federal Trade Commission), and the accounts SHALL be deleted. This account is not related to any transaction authorized by me, the consumer as I did not give written instructions to your agency to report this, which is a violation of the permissible purpose section of the FCRA, which holds your agency liable for damages of at least $1,000 per the civil liability section for willful non-compliance. Please DELETE this item from my consumer report!

      DELETE THESE ITEMS AND ISSUE ME A NEW, UPDATED COPY OF MY CONSUMER REPORT!

      Business Response

      Date: 07/23/2024

      We have no record of the customer disputing the charges or any claims of identity fraud. We have sent a Fraud Affidavit to the customer to complete along with a police report. Once we receive this back from her, we will investigate this claim and notify her of our findings.

    • Initial Complaint

      Date:07/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My recliner has been messed up for all most a year and the peoples keep on tell me lies after lies but I pay 326 every month with no problem as of today I will not be paying anything so until I get this done my account is over

      Business Response

      Date: 07/23/2024

      This has been scheduled to swap out on ****** ** 2024. The customer agreed to the swap. The merchandise was discontinued, and the store was having issues getting parts.

    • Initial Complaint

      Date:07/08/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Manager and two delivery drivers arrived with our furniture already assembled. They tried to move a bunk bed fully assembled upstairs and put holes in the ceiling and scratched the walls and wood floors.
      When they couldn’t get it through the door already assembled the manager told us that it wouldn’t fit in the room and left it outside the bedroom door.
      When they brought the king size bed in downstairs they scratched up the bed frame, nightstands and our Walnut floors.
      The manager went to my ** year old mother and asked her to write him a personal check for $150.00 in his name. He told her it was a delivery fee.
      Later the company admitted that this was not how they do business and said that they would investigate it.
      We filed a report with the company for the damage to our home. When an insurance adjuster came out to document the damages he told us he could definitely see a considerable amount of damage.
      Months went by and they would not return our calls regarding the case.
      Finally they told us that our claim had been denied. Now we are paying for new furniture that is damaged and our new home has been damaged.
      My mother purchased the furniture in her name on time. The manager sold her a insurance policy for $914.00 telling her that if she were to die before it was paid off that the insurance would pay off the loan.
      When we looked at the policy closer it clearly states that it only covers the insured individual until they are 71 years old. My mom had already filled out a application stating that she was ** and had given them a copy of her drivers license. We have tried in good conscience to resolve these issues with Farmers Furniture and have been unsuccessful.
      Sincerely **** ********* 
      ******************** *** *** ****

      Business Response

      Date: 07/12/2024

      After speaking to the customer, it was agreed that a credit would be applied to the balance on the account.

      Customer Answer

      Date: 07/14/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ******

    • Initial Complaint

      Date:06/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being harassed, targeted, and outcasted by this place of business, I truly believe I am being harassed because I am black & once worked for this place of business. I have an account with this company, I have paid out one account, so they know I pay. I never fell late until I went through a layoff in August & again in February. Both of the managers-JANICE & DANIELLE at this place of business knows this, I have explained and explained what’s going on with me, needless to say, I continue to communicate with these people, I have still made a payment to them every month, yet, they still find a reason to come to my house even with a promise to pay on file for the 29th, this has happened to me three times, I am truly truly exhausted with this company, I don’t understand why I continue to be treated this way, and I really really don’t want to ever do business with them again, I have told them to come get it, yet they still harass me. I even contacted another Farmers store at ************ trying to reach corporate and had another credit manager look at my account & she stated no, no one should’ve came to my house with a promise to pay, so I don’t understand what’s the deal with these people. The man doing the field call never requested anything, just confirmed the promise, called the office to see what was needed, and nothing was requested from Danielle, all she states was well your two payments behind, this is the same person I made the promise to pay with, and I told her, I told you two weeks ago, I would take care of it on the 30th & she went on to say the manager strict now & all that, but what does that have to do with me? I communicated my promise, and never didn’t keep my promise. Can someone please look into what’s going on at this location, please. I have enough going on the last I need is the company I already have things sorted out with coming to my house. & this has happened to me three times.

      Business Response

      Date: 06/21/2024

      The customer did not provide a secured payment for the date she said that she would pay. Without a secured payment, the store would continue to try to collect.

      Customer Answer

      Date: 06/21/2024



      Complaint: ********



      I am rejecting this response because: the promise to pay is for the 29th of this month, the date has not passed for me to make the payment. 



      Sincerely,



      ******** *******

      Business Response

      Date: 07/09/2024

      As long as payments are made as promised on the 29th of each month, the customer will not be contacted. 

    • Initial Complaint

      Date:06/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Farmer’s Home Furniture threatened and harassed my references and I. I returned their merchandise and now they have threatened to take me to court. I want nothing else to do with them.

      Business Response

      Date: 06/12/2024

      Due to a backlog with the courts processing and mail delays, there was confusion and timing issues. We have stopped the court process. We have accepted the ***** as a repossession. We have closed out this account.

    • Initial Complaint

      Date:06/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a zero turn mower. First one cut approx 20 when it failed. Bladed into ground. They said no problem we have another one and brought it right out. It made about 20 feet and had the same failure. This time the y picked it up and took to repair shop. After2 1/2 weeks the brought it back. I cut the whole yard no problem I was pleased. Next time to cut got about 2/3 done it started making noise so I shut it down. The pulley came off so I was shut down again. Sent the store an email and called but of course she was gone. So I’m sitting here watching my lawn grow into hay field.

      Business Response

      Date: 06/12/2024

      The customer was contacted, and the mower was replaced.

    Farmers Home Furniture is NOT a BBB Accredited Business.

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