Complaints

This profile includes complaints for Farmers Home Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Farmers Home Furniture

  1851 Telfair St Dublin, GA 31021-3118

• 

  Farmers Home Furniture

  805 Peterson Ave S Douglas, GA 31533-5234

• 

  Farmers Home Furniture

  12 W Odum St Hazlehurst, GA 31539-6138

• 

  Farmers Furniture

  259 W Brazell St Reidsville, GA 30453-4408

• 

  Farmers Home Furniture

  707 Cotton Ave Millen, GA 30442-1614

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a zero turn mower. First one cut approx 20 when it failed. Bladed into ground. They said no problem we have another one and brought it right out. It made about 20 feet and had the same failure. This time the y picked it up and took to repair shop. After2 1/2 weeks the brought it back. I cut the whole yard no problem I was pleased. Next time to cut got about 2/3 done it started making noise so I shut it down. The pulley came off so I was shut down again. Sent the store an email and called but of course she was gone. So I’m sitting here watching my lawn grow into hay field.

  Business Response

  Date: 06/12/2024

  The customer was contacted, and the mower was replaced.

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a recliner about 6 months ago. Well it has broken. I been told someone is coming to fix it each day this week. Actually they were supposed to came Monday, then it went to Tuesday well it is Thursday and no one has shown. I had to make other arrangements with order things I had scheduled this week
  I been waiting sent February to get it fixed. I finally got the part but I can not get anyone out to fix the chair. All I want is my chair fixed.

  Business Response

  Date: 05/31/2024

  The customer was contacted. His recliner will be picked up today to have the repair completed. We were unaware that the original service center assigned to the customer has stopped servicing our area. The customer agreed to this resolution.

  Customer Answer

  Date: 06/12/2024

  I am still waiting for my chair to  be fixed. If you need anymore information call me at *** *** ****

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The lady at the ********* location said that she work with me about my account, something they should had done alot sooner knowing I had became ********. I would pay what I could afford to pay that month and they would constantly ask when will I have the rest. We agreed to let the payment be due the third week of every month if I could make a payment that day. I didn't notice that the first payment would be due this following week. I thought it would start the following month. If I would had known that I would had waited till next week to make an agreement. Honestly I can't afford the full payment without a second job. Seventy five dollars would be easier for me till I can get my finances back right.

  Business Response

  Date: 05/21/2024

  Please ask the customer to contact the Store Manager in ********* to discuss payment arrangements. 

• Initial Complaint

  Date:05/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was served papers for nonpayment because I feel on hardship which I am willing to give the item back because it’s under rental agreement but papers I was served. They served me on two items one which was paid off and is proved to be paid off by the credit report Closed standing payments made on the papers. I also noticed I was charged over $1000 in health insurance home insurance and property insurance. I have health insurance why would a furnace company have health insurance property insurance and life insurance on a rental installment with fees over $1000.

  Business Response

  Date: 05/14/2024

  After reviewing the customer's account, below is our response to the customer:

  “…I am willing to give the
  item back.”
  Our company has a no-repo policy in ***
  
  “They served me on two
  items one which was paid off and is proved to be paid off by the credit report
  closed standing payments made on the papers.”
  The
  most recent account carried an add-on amount from the previous contract, which remains unpaid.  The merchandise from the previous
  sale and the merchandise from the current contract are not paid in
  full.  The credit bureau shows a closed account for two contracts
  because the customer added on to her contract two times.  This will show
  three entries on her credit bureau, two of which will be closed and the
  final remaining open.  These do not indicate the merchandise is paid
  for, simply the installment contract is closed.
  
  “I also noticed I was
  charged over $1000 in health insurance home insurance and property insurance… a
  rental installment with fees over $1000.”
  The
  most recent account has retail insurance for life, accident and health,
  and property coverage.  These are optional and disclosed with the
  contract verbally and in writing at the time of the sale.  $1000 was
  not the amount of fees.  Over the complete term of the
  contract insurance totals would be $454.91.  Also, our contracts are
  purchases, not rental agreements.

• Initial Complaint

  Date:02/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have identified certain transactions on my consumer report to be a result of identity theft. I confirm that I did not provide written permission or instructions for the identified transactions to be reported on my consumer report. Therefore, I am requesting that the reporting of this information be removed, blocked, and deleted within 4 business days from the receipt of this letter.
  
  Account Name: FARMERS FURN
  Account Number: ********* ********** ******* ******* ******

  Business Response

  Date: 02/07/2024

  Our Legal Assistant has mailed an Identify Theft Affidavit to the customer and requested that it be completed, notarized and returned so that we may investigate his identity theft claim.

• Initial Complaint

  Date:11/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am deeply concerned about the sharing of my nonpublic information with credit bureaus and the resulting inaccuracies on my credit report. This situation has caused significant financial and emotional distress.
  
  Under 15 USC 1681 Section 602, I have the right to financial privacy, and I expect my information to remain confidential.
  
  Furthermore, 15 USC 1681 Section 604(a)(2) states that a consumer reporting agency cannot furnish account information without my written instructions, which I have not provided.
  
  I have identified inaccuracies on my credit report from FARMERS FURN, impacting my financial well-being. I request these inaccuracies be corrected promptly.
  
  Lastly, please remember 15 USC 1666(b), which prohibits treating payments on a credit card account as late under certain circumstances.
  
  For reference, my account details are as follows:
  Account Number: ******
  
  I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws regarding my information.
  
  Failure to address these issues may compel further legal action. I anticipate your prompt response and resolution to these concerns.
  
  Thank you for your immediate attention to this matter.
  
  Sincerely,
  ******** ******

  Business Response

  Date: 11/27/2023

  The payment history for the customer was reported accurately to the credit bureaus in accordance with the terms and conditions provided in the contract and credit application she signed.

  We meet all the regulations and requirements of the Fair Credit Reporting Act when providing account payment history to the credit bureaus. The information we reported accurately reflects the payment history on this account.

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we bought a sectional on *****/2022, and in that time it has started falling apart. we have contacted the store many times with the promise it would be fixed, but it still isnt fixed we got the warranty that they charged us a thousand dollars for and that covers two years. We later found out that the store over charged us for said warranty. The new store manager fixed the problem with that. They have been to the house to take pictures of what has tore up on the sectional, but no one has bothered to come fix it. Im tired of all the promises for it to be fixed. i have been at this for about 7 months now and the way they are treating us isnt right i have not missed a payment until this month and i refuse to pay for something they wont even come fix, Thank you

  Business Response

  Date: 11/01/2023

  Parts have been received to repair the sofa. The Area Manager contacted the customer to make an appointment for repairs. After talking to the customer, the Area Manager agreed to replace the sofa. The new sofa has been ordered. The Store Manager will be calling the customer to schedule a delivery date.

• Initial Complaint

  Date:10/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in March I switched bank accounts and called farmers to advise so they can update my auto draft. Apparently it did not draft out in April like it was supposed it and I was not notified until around the **** I paid it and was advised it was because the funds were not in the account. Which was impossible as my fins are always there. Come to find out they were drafting the wrong account the entire time. I found this out by one of there managers back in September he advised he fixed the issue. Well I filed a chapter 7 and found out that my account was labeled default because of all of this. Which was never my fault it was there fault for not updating the correct account and when I called them today to address this I was advised I had 100 in late fees I was hung up on multiple tiles by the manager because apparently she does not have any deescaltion skills. Even when I tried to explain it was her fault she escalated the situation further. I have been on auto fest the entirety of my contract and each time the payment was returned it had nothing to do with funds not being in the account it was simply because they were drafting the wrong account so how is this fair to me and why am I being punished?? Why do I have to be treated (as the customer) so poorly.

  Customer Answer

  Date: 10/16/2023

  As you can see the attempt was most definitely made 

  Business Response

  Date: 10/23/2023

  The Store Manager contacted the customer and apologized for any unprofessionalism on our part. Her account was credited for the two late charges that accrued. The customer said that she was happy with the credit.

  Customer Answer

  Date: 10/23/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:10/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid account when they send me a text message every month, I click on and make my payment, my ******* *** * ******* ****** ** ****** which left me running to and from the hospital frequently, I never received a text email from the company like I usually do in September I was sent one and I made the payment on the *** have them to tell you when the payment was made previously the months and the dates, ******** contacting me about a 30-day late payment I called corporate ask them if they could please remove it I had no idea that I hadn't paid it in August because of this tragedy that struck my family by total surprise and shock and could they please at least consider taking it off since I had paid all the other months and nothing has ever been reported with this purchase I called the store in ******** I talked to Peggy Peggy was nice she understood I called Friday and talked to two managers the manager of the store belittle me he talked down to me I felt so small and he intended to do it he really really talked bad to me really bad all I was asking is for this company this family-friendly store to at least extend gratitude saying okay we get it tragedies do happen but no I was chastise and be little, I was just looking for some compassion and understanding. The way I was talked to was unbelievable the things that he said is outrageous and I'm going to ask every African American to not go to that store I plan on making post sending it to the NAACP and wherever else putting it in the newspaper whatever else that I need and have to do to let people know how this company talk to me and treated me when there was a crisis I didn't ask for free furniture or free meal or any of that just compassion and understanding and I was talked to like I was something on the bottom of his shoe and it's recorded, I'm going to make sure that every African-American churches etc know what this company stands for and that we should not give them our money until we start getting respected,

  Business Response

  Date: 10/24/2023

  The Area Manager contacted the customer. The Store Manager assigned to the store at the time she called is no longer with the company. The Area Manager is reviewing our Standard of Behavior with the employees in that location. She also is contacting the team that handles credit bureau reporting to see if anything can be done regarding the 30-day late payment. The account shows that it was paid in full in September, but no payment was received in August. 

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the majority of my household furniture from the store located in ******* *** I purchased the protection plan on all my furniture. My recliner broke the last week of Aug. I reported it to the new store manager, Heather, and was informed the delivery men would be to my house on Sept *** after 3pm to repair it. I then went into the store on the *** ** *** of Sept to pay my bill and spoke to Mira and Heather who confirmed the men would be there on the *** after they deliver furniture at other customers homes. They never showed up to my house on September *** nor did I receive a phone call. I informed them I was moving out of state on ********* *** and they needed to be there before I left. Still never received any communication from them. On September **** I spoke to Brianna and she informed me that she was putting in another ticket for Heather and that I would be receiving a call the following day. Today is October *** and I have yet to receive a call. When I spoke to Brianna I did inform her that the outside of my coffee table is peeling and falling apart. And the recliner is still broke. I had requested that the protection plan be canceled since they refuse to do the work that they were paid to do and I was informed it could not be canceled by brianna. I either want my furniture fixed or I want my money back. All that I have paid for the protection plan and canceled from the future payments that I have. I have called the corporate office, I have sent an email of which I've never received a response. This is definitely unprofessional and nothing but scammers!

  Business Response

  Date: 10/09/2023

  The Area Manager contacted the customer. An appointment was scheduled to service her recliner and cocktail table on Saturday, October **** between the hours of 11 - 2. Due to her moving * ***** **** *** *** ** *** ***** we will also be refunding her service plan.