Business Profile

Furniture Stores

Farmers Home Furniture

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Farmers Home Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

199 total complaints in the last 3 years.
60 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/02/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did a contractual two year agreement on my original purchase contract at the Farmers Furniture in **** ***** ******** I have no issues with this particular location. About a year ago in December I went to the Farmers Furniture location in ****** ** and was looking to make a cash purchase for a chair which cost $350.00. When I got ready to make the cash purchase the store manager at the ***** office whose ask if I just wanted to add the chair to my existing loan. I ask if my loan and monthly notes would change. She told me no she would just have to transfer the loan from the **** **** location to the ***** location. When I looked further at my paper work the loan had been refinanced two more years and none of this had been explained to me as I went from a loan almost paid off to a new loan refinanced for two years due to the purchase of a $350.00 chair in which I could have paid cash for. When I speak to the existing store manager. today about this she speak with me rudely and says She was not there so she can’t say what happened. She then begin to bring up late fees as late fees does not add two extra years to an account. Then she says you have not been paying on this account two years when she verbally stated the date of the original account was over two years ago. This business is unethical and misleading to the consumer. I will not ever make a purchase with them again.
Business Response
Date: 10/10/2023
The Area Manager contacted the customer. He told her that he would be happy to meet her at the store so that he could review the contract with her. She stated that she would not come in to talk to him or anyone else. The call was disconnected. He attempted to call her back but was unsuccessful.
Customer Answer
Date: 10/12/2023
I was not contacted by an area manager. I would never refuse to discuss a business matter. No one has reached out to me. I have my documents and everything I have said about my experience with this company has been my truth. I feel they have done poor business practice toward me and as reading the response of general management I don’t feel they have any plans on resolving my complaint against their business. I completely understand the paperwork today as my complaint is I have received years of extra finance charges because it wasn’t made clear upon my purchase at Farmers Home Furniture in *****, *** I would suggest that if anyone decides to do business with this particular location that they do not take anyone’s word and read thoroughly the contract before signing. There seems to be a problem where there is no appreciation for the customer. As I stated previously no one has called, emailed, text, or sent me a letter regarding my concerns of poor business practice.
Customer Answer
Date: 10/12/2023

Complaint: ********

I am rejecting this response because: I have not received any contact from this business.

Sincerely,

****** *******
Business Response
Date: 10/18/2023
The Area Manager attempted to contact the customer by phone on ******* **** but was unsuccessful. He then emailed her with the details of his instructions to the Store Manager. The add-on sale was removed from her contract, and the payments to pay for the merchandise were entered as a cash sale. This made her account paid in full. After completing these transactions, a refund was owed to the customer. A check was ordered and will be mailed to the address on file within 10 business days.
Customer Answer
Date: 10/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
Date:09/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*****/2023 I BOUGHT A GLIDER LOVESEAT ANDI AM PAYING $899.00 PLUS FINANCE. I HAVE TOLD THEM OVER THIS TIME IT HAS BEEN TORE UP SINCE I HAVE PURCHASE THE RECLINER HAS BEEN TORE UP AND WILL NOT RECLINE AND THEY SAID AND MADE UP EXCUSES ABOUT PART ODER AND NEVER HAVE CAME OUT. I JUST NEED MY NEW FURNITURE FIXED AND RESOLVE THIS ISSUE WITH THE LOVESEAT.PLEASE HELP ME WITH THIS ISSUE.
THANK YOU SO KINDLY ** *****
Business Response
Date: 09/25/2023
When the customer notified the store of the problem, someone was sent to his home to try to repair the loveseat. Upon inspection, it was determined that a new pull handle was needed. This part was ordered and arrived on ********* **. The customer was called to notify him that the part is here and that someone is being sent out to install the new handle.
Initial Complaint
Date:09/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a recliner from Farmers Home in **** ** 22. In Nov. the foot part of the recliner kept getting stuck and I had to manually pull it loose. I called Farmers Home and they said they'd send someone out. Someone came and took pictures. Weeks went by I called again. They said they'd replace the recliner. Months went by so I called they said there was one on order. Weeks went by I called they said they didn't know what happened, they'd look into it. Months again I called they said they'd send someone out. Eventually someone came and decided the mechanical part had to be replaced...weeks later someone came out and replaced the mechanical part...didn't fix the problem. The guy said "I'll come back tomorrow with brackets to fix the broken wooden frame." 2 weeks later, I called and they scheduled a repair today ****-23 No show. I called and they don't know why the guys didn't show. I'm totally fed up with them and want them to take the recliner and refund my money! To make matters worse, their mechanical replacement part scratched my wooden floor!!
Business Response
Date: 09/18/2023
The Area Manager has been attempting to contact the customer. She has emailed her and left a voicemail requesting that the customer contact her. She will be happy to assist her and process a refund. Our records show that the new mechanism was installed.
Initial Complaint
Date:08/08/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Famers Furniture has been on my credit for 6 years and 11 months. According to GA Code § 9-3-24: “All actions upon simple contracts in writing shall be brought within six years after the same become due and payable.” In other words, creditors and collectors must take you to court for any debt, based on a written contract, within six years of the last action on the account. The last action or activity on the account was ******* Therefore Farmers is unable to to collect on the amount that has been charged off. Please remove Farmers Furniture from all 3 credit bureau's ************ ******** *** ******** on my credit report.
Customer Answer
Date: 08/08/2023
This is the best I can do for proof that I contacted for removal. I hope this is sufficient enough. The only contact I have had is reporting to the credit bureau’s. I just want to make sure that all applicable laws are followed and I am not taken advantage of.
Business Response
Date: 08/11/2023
We can report the account for seven years from last activity, but as a gesture of goodwill agree to delete the account from credit reporting.
Customer Answer
Date: 08/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ****
Initial Complaint
Date:08/08/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was initially contacted by Farmers Home Furniture in ******** 2023. They informed me of an account that they believed was fraudulently opened in my name. I verified that I indeed did not open the credit account with them. I quickly took the necessary steps to protect myself from further fraud and worked with Farmers to settle this matter. As I was doing so I continued to get weekly calls from random employees from different branches asking for a payment, in which I responded each time that this is a fraud account and to please make a note regarding it. I completed all necessary paperwork and still have not heard anything from their corporate office regrading settling this or removing it from my credit. I have requested paperwork needing to be completed on their end, and have received nothing. I had concerns that Famers may have been a fraudulent business at the beginning and now continue to have these concerns. They have a legal obligation to settle this and respond according to the FCRA and have not done anything.
Business Response
Date: 08/10/2023
Our Director of Store Credit Operations spoke to the complainant on ******2023. Required documentation was completed, and it was determined that this account does not belong to this complainant. This transaction is being removed from her credit report.
Initial Complaint
Date:08/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On ****/2023 I signed a rent to own contract for a ********* Disco party stereo system contract # **********. Sales order I'd # **********. Cost of item with finance charge at a 23.77 % interest rate and finance charge of 149.18 total $ 988.30. Mybfirst pmt was due ****2023 I made the pmt of $66.00 I also let employee Linda know I can not use speaker lights at same time as fm radio because there is static interference from lights. I called store in July and Aug speaking with same employee Linda sbout issue she finally had manager call me but not until ****2023 after I called again about issue. Manager Ashlyn( ?) Was very ride and had an attitude stating I waited too long and I vould not return item and it will ruin my credit. I tried to explain I cannot use the item and that employee Linda told me on ****2923 my purchase date in May and that I could return it even after I expressed my concern about when it would be returned and that b I did nit want to owe on it. She told me I could return it and would have manager call me that day in which manager Ashlyn never called me. I had to call store again on ****2023 before being told manager once again would call me and she finally called that afternoon. This was when manager was rude said she could send employees to look at it but they are not service techs they would decide if need service. I expressed I wanted to return item because I should not have to wait for employees to verify my issue then a service tech arrangement all while I cannot use it and still owe pmys. I stated it was boxed up and I could bring it to store to return but manager was rude said no and hung up on me. She was not comprehending nor trying to comprehend the issue and my concern or my questions she was just rude, arguments and refused item to be returned that I stated I had all boxed up. She did not believe the times I called with complaint issue of item she didn't believe what I stated an employee told me and accused me of waiting too long.
Business Response
Date: 08/08/2023
The store agrees to return the item and issue a refund.
Customer Answer
Date: 08/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

******* ****
Initial Complaint
Date:08/07/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've had an account with Farmers for several years now. Added a mattress & box spring to my account, mattress was terrible.

Took it back less than 30 days. Pick out another mattress which cost about $400.00 more.

Manager said he redone my contract and gave me a refund on the mattress returned. They didn't give me a full refund of the returned mattress or taxes.

Plus they charged me $69.99 for some mattress protection. I sent both contracts to my CPA, she said the contract is wrong .

Violation of the truth in Lending Act
Business Response
Date: 08/08/2023
Refund was issued for the original mattress on ******23. This was the same day as the customer purchased the second mattress. If the customer does not want the mattress protection plan, he may contact the Store Manager to have removed. He will need to go to the store to sign paperwork. The Store Manager will be happy to assist him and answer any questions he may have.
Customer Answer
Date: 08/08/2023

Complaint: ********

I am rejecting this response because:

Sincerely,

**** *******
I've had a CPA review both contracts. There is a violation of the truth in Lending Act. Farmers didn't give me full credit of $820.20. Nor did they give me credit for the taxes. They charges taxes on both contracts.
I'm forwarding the info I have from the CPA to the ** State Agency for review
And Federal agency as well.

Thanks
****
Business Response
Date: 08/10/2023
The customer came into the store yesterday. The Store Manager reviewed the credits given for the mattress did include the tax and that he received full credit for the mattress. A refund was given for the mattress protection charge and applied to his account. He did not give permission; therefore, we cannot share his contract information with the BBB.
Initial Complaint
Date:08/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im in the process of purchasing a refrigerator from them. 3 days after I bought it, I had $275.86 worth of food go bad. 2 weeks passed before they sent a repair man out to fix it. After he fixed it. I purchased $345 worth of food. That went bad in 3 days. Out of a month my fridge worked a total of 6 days. I informed them, I would not being paying for my fridge and that I needed an adjustment or something for the money I'm out. Not once did they offer a replacement until my fridge was fixed. I'm on disability and now they've gone as far as to call and text my phone from their personal phones. They advised me I needed to get the refund from **********. ********** said that it's Farmer's that is supposed to supply the refund for my food or make an adjustment to my account. Farmer's Furniture wants to hear anything about that. Just when can I make a payment for my refrigerator.
I'm at my wits end with this situation and honestly don't know what to do.
Business Response
Date: 08/04/2023
The Store Manager contacted the customer. The refrigerator is repaired and working. The Store Manager agreed to rewrite the contract with a new due date of *****/23. The customer said that she come to the store on ****** * to sign the contract with the new due date.
Initial Complaint
Date:07/31/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have bought and paid for several things from this company. I recently bought another sectional from them . They have already made one repair on it were the stitching came undone . Now my levers don't want to work right for the recliners . They refuse to return it and or exchange it for another couch.
Customer Answer
Date: 08/05/2023
Store is located in ******** **
The sectional has Is random pieces of metal that stick out. The recliners do not work properly. It is Less than a year old And the store refuses to Replace it.
Business Response
Date: 08/11/2023
Stitching was repaired on the sectional in May. We have offered to look at the merchandise again for a repair solution but have been declined.
Customer Answer
Date: 08/11/2023

Complaint: ********

I am rejecting this response.

Sincerely,

******** ***
Customer Answer
Date: 08/14/2023
They have not provided a solution. The coach needs replaced it cannot be fixed
Customer Answer
Date: 08/14/2023
Thank you. The issue has been resolved. The store has agreed to exchange my couch.
Initial Complaint
Date:07/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the ************ ** location. I first purchased around $1200 worth of items but exchanged next day for a recliner that was $299. I paid $75 down and payments were $134 on ,$1200. They told me new payment would be $53 however took two payments of $134 so $268 + $75 = $343. Okay I paid more than enough for the chair in the time frame of no interest. But they kept trying to take $134 after I had to take all of my funds out of my bank account or they would have kept taking $134. They turned into my credit and my credit dropped 102 points. I CANNOT GET ANYONE AT CORPORATE OR ************ LOCATION TO HELP ME. I need someone to get this off my credit report and tell me why they have me owing $629 on a $299 item that I paid off within time frame.
Customer Answer
Date: 07/25/2023
I called multiple times to the ************ ** location and sent at least 5 messages to their corporate office and ************ store asking for their help because $134 a month is a lot of money. They have treated me so poorly and now ruined my credit I worked so hard to build.
Customer Answer
Date: 07/28/2023
I forgot to tell you that I was never sent any updated paperwork. It was supposed to have been brought when I exchanged the items. I called and asked that it be emailed or mailed to me but that wasn't done either. Also before sending in on my credit I was never contacted about anything, a balance still owed, nothing. I assumed by the chair being $299 and my payments of $343 and the fact it was paid off under 90 days then they should not still be trying to take $134 a month in which they are still trying to collect. So they have done several things in my opinion that is simply wrong.
Business Response
Date: 07/28/2023
Group Manager contacted the customer. She thought that this was a 90-day interest-free account. Manager agreed to adjust the balance.

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Farmers Home Furniture is NOT a BBB Accredited Business.