Complaints
This profile includes complaints for Primerica, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 237 total complaints in the last 3 years.
- 90 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They wont give me my refund because i attended a online course. I never finished the course or got past the first chapter and think its ridiculous they cant give me my 50$ back that i NEED for gas, i spent it expecting to make money with them not get my money taken. absolute scam
Business Response
Date: 02/12/2024
Better Business Bureau
Attn: ***********************
Dispute Resolution Counselor
**************************************************
Ste 510
**********,** 30022
February 12,****
RE: BBB Case: 21124811
Consumer: *******************************
Dear **************:
I am writing in response to the complaint that ******************************* filed with the BBB on January 10, ****. Primerica is a corporate general agent that markets financial products, including life insurance, through independent contractor sales representatives. Recruits,such as ****************, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee. Once recruits are properly licensed, they receive commissions, not a salary.
We have researched Mr. ******* complaint and have determined that on or about January 3, ****, we received his *** that authorized payment of the one-time $49 *** fee and the $25 monthly Primerica On-********************* The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $19 ($49 less a $30 non-refundable processing fee). Our records indicate that **************** contacted Primerica prior to filing his complaint with the BBB and requested a refund for his *** fee. Primerica initially denied Mr. ******* refund request because our records show that he attended the pre-licensing class. As a courtesy, on January 10, ****, Primerica issued a refund of $49 to **************** for his *** fee and $25 for his *** charges, for a total refund of $74.
We hope that we have adequately addressed this matter. If you have any questions or need additional information, please let me know.
Sincerely,****************************
************ (phone)
************ (fax)
Initial Complaint
Date:12/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied for Life Insurance and this company took ****** in October 2023 from my sons card to pay for my policy, I still have not recieved a decision with regard to my application being accepted or denied in writing, but they still have my money. I do not have a policy and was only told in Decembe that I was accepted but the monthly payment would increas. I immediately attempted to contact the local office for a cancellation and refund and no one answers the phone. I have left several messages and no one has returned my calls. The spoke with the agent I enrolled with on Dec. 12, 2023 and he said there would be a cancellation done on Dec. 13, 2023. I still have heard nothing from the company whatsoever and they have not refunded my money.Business Response
Date: 01/25/2024
We have mailed the complainant a detailed letter of explanation, which explains our position in response to her request.Customer Answer
Date: 01/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:12/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They keep charging me after canceling my policy. Everything is canceled and i continue to get charged monthly. Theres not even records of mine for the company anymore tje automated call tells me they have no records for me . They told me i had to form a physical written request and to turn it into a PDF and to email it to them for cancelation. I did that and they confirmed they received it . They continue to charge me .Business Response
Date: 01/26/2024
I have provided the complainant a detailed explanation of our companys position regarding his concerns. I regret that there were misunderstandings, and I trust that he will be satisfied with the actions we have taken.Initial Complaint
Date:12/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was going to join primerica at the end of July 2023, but I decided not to seeing it felt more like a triangle scam where they just recruit people to work and have them pay a fee which I was told was refundable as long as I cancelled within 30 days. I did, I received an email from them acknowledging I cancelled... Sept 3 I still hadn't received my refund so I reached out to the recruiter I spoke to initially, she told me she would get back to me but NEVER did. I forgot all about it until today and reached out to her and now she's telling me I had to request my refund by email and it should have been in explained in the email I received. It says nothing about having to email a request for my refund and they clearly knew I cancelled as the email states they received my request to cancel. Clearly this company conveniently doesn't refund the money they say they will refund when cancelling within 30 days. *** or who ever, needs to investigate this company as there are a lot of complaints about them doing this.Business Response
Date: 01/23/2024
Better Business Bureau
Attn: ***********************
Dispute Resolution Counselor
******************************************************************; 30349
January 23, 2024
RE: BBB Case: 21025863
Consumer: *******************************
Dear **************:
I am writing in response to the complaint that ******************************* filed with the BBB on December 18, 2023. Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives. Recruits, such as *****************, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee. Once recruits are properly licensed, they receive commissions, not a salary.
We have researched ******************** complaint and have determined that on or about July 26, 2023, we received her *** that authorized payment of the one-time $99 *** fee and the $25 monthly Primerica On ********************* The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee.) within 120 days of submitting their ***. Our records indicate that ****************** contacted Primerica the same day she filed her complaint with the BBB and requested a refund for her *** fee. Primerica denied ******************** refund request because she was outside of the refund period. As a courtesy, Primerica has issued a refund of $99 for ******************** *** fee and $25 for her *** charges, for a total refund of $124 back to the account on file.
We hope that we have adequately addressed this matter. If you have any questions or need additional information, please let me know.
Sincerely,****************************
************ (phone)
************ (fax)
Initial Complaint
Date:12/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Months ago I thought I was updating my online account with my new bank information so my payments could be taken from there only to find out later that it did not update. I have been with this company for 30+ years and instead of contacting me to find out why a long term customer suddenly stopped making payments, which I technically had not to my knowledge, they cancelled my policy. No phone call from this new agent of *************************** but a bunch of emails trying to offer me more services. I reached out to agent by mail and voicemail and after several weeks of reaching out, I still have not received any feedback from my agent ******************. On last week a female reached out to me after I left another message for ***************** and stated she would look into my account and call me back but I have not heard back from her either. My fault that I did not log her name. I was told by customer service that they had to email reinstatement papers which is ridiculous when you have my email on file but after over a week still nothing. I am currently without insurance which is totally stressing me out and I feel I am being given the run around and 30+ years of payments are lost. I have never been late or had any issues and it is sad that they would do this to a long standing customer. Now I must start over and on a fixed income. I have 2 policies with this company and I feel cheated.Business Response
Date: 01/16/2024
January 16,****
***********************
Customer Experience Specialist
**********************
Re: Complaint Case # ********
Complainant/Policyowner/Insured- ***********************
Primerica Life Policy Numbers: 0421387137 and **********
*************** to the correspondence submitted by *********************** regarding the complaint against Primerica Life Insurance Company (Primerica Life) in which she claims that she was unaware that the term life insurance policies lapsed. *************** also expressed her discontent with the services provided by the servicing representative.
Please note that correspondence dated January 16, ****, will be sent to *********************** via regular mail, which will address her concerns.
Sincerely,
*********************Field Investigator
Regulatory and Consumer RelationsInitial Complaint
Date:12/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of Transaction: 12/15/2023 Was failed to be informed that there would be a monthly fee. Also am worried a life insurance policy was opened in my name. Generally, I was not informed and was preyed upon. I am requesting a refund of $124.00Business Response
Date: 01/16/2024
Better Business Bureau
Attn: ***********************
Dispute Resolution Counselor
**************************************************
Ste 510
**********,** 30022
January 17, 2024
RE: BBB Case: 21016258
Consumer: *************************
Dear **************:
I am writing in response to the complaint that ************************* filed with the BBB on December 16, 2023. Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives. Recruits, such as ***************, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee. Once recruits are properly licensed, they receive commissions, not a salary.
We have researched ****************** complaint and have determined that on or about December 15, 2023, we received his *** that authorized payment of the one-time $99 *** fee and the $25 monthly Primerica On ********************* The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee. Our records indicate that **************** contacted Primerica after he filed his complaint with the BBB. As a courtesy, Primerica issued a refund of $99 to **************** for his *** fee and $25 for his *** charges, for a total refund of $124.
We dont have any records of receiving an insurance application for ***************** We hope that we have adequately addressed this matter. If you have any questions or need additional information, please let me know.
Sincerely,****************************
************ (phone)
************ (fax)
Initial Complaint
Date:12/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
12/03/2023 12/05/2023 This business is a scam 100% they told me I would be hired on and working from the comfort of my home getting people on to home insurance. They completely lied took $125 after I said I didnt want to continue with the job after reading and doing research this company is a pyramid scam. This company should not be in business or aloud to operate. *********************** is the worse he is a horrible person and a lier. The way he talked to me was not acceptable when I declined the job.Business Response
Date: 12/14/2023
Better Business Bureau
Attn: ***********************
Dispute Resolution Counselor
**************************************************
Ste 510
**********,** 30022
December 14, 2023
RE: BBB Case: 20959531
Consumer: ***************************
Dear **************:
I am writing in response to the complaint that *************************** filed with the BBB on December 5, 2023. Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives. Recruits, such as ***************, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee. Once recruits are properly licensed, they receive commissions, not a salary.
We have researched **************** complaint and have determined that on or about November 29, 2023, we received her *** that authorized payment of the one-time $99 *** fee and the $25 monthly Primerica On ********************* The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee. Our records indicate that ************** contacted Primerica the same day she filed her complaint with the BBB. As a courtesy, Primerica issued a refund of $99 to **************** for her *** fee and $25 for her *** charges, for a total refund of $124.
We hope that we have adequately addressed this matter. If you have any questions or need additional information, please let me know.
Sincerely,****************************
************ (phone)
************ (fax)
Initial Complaint
Date:12/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In September of 2023 I submitted a request to transfer my 403(b) account from ********************** to Ameriprise.Unfortunately, I have encountered significant challenges from ***********************. My request has been ignored/refused by Primerica with no reason given.I would like to bring to your attention the following issues I have faced during this process * Lack of Communication: Despite multiple attempts to contact ************************, I have not received clear communication on the reasons for the refusal of my transfer request. This lack of transparency has left me in the dark and frustrated.* Unexplained Denial: The denial of my 403(b) transfer appears to be arbitrary, as I meet all the requirements and have provided all the requested documentation. The lack of a clear explanation for the denial adds to my concern as to whether they have the money they say they do. (My 403b holds $2800)* Delayed Response: I submitted the transfer request months ago and have yet to receive a satisfactory response from ************************ and/or Primerica. The delay in addressing this matter has caused unnecessary stress and inconvenience.I understand that processes may encounter complications, but the lack of communication and transparency in this matter is unacceptable. I have completed every task they have placed before me and it seems they have run out of hoops for me to jump through and have chosen to go silent. I kindly request an immediate review of my 403(b) transfer request and a prompt resolution to this matter. Additionally, I seek a detailed explanation for the refusal of my transfer request, as well as assurance that steps will be taken to prevent similar issues in the future.If this matter is not resolved promptly and satisfactorily, I will be compelled to escalate my complaint to relevant regulatory authorities and explore legal avenues to protect my rights as a consumer.I appreciate your immediate attention to this matter and expect a timely resolution.Sincerely,***********************Business Response
Date: 12/14/2023
We have researched the issue and sent a letter to the client in response.Customer Answer
Date: 12/14/2023
Complaint: 20945449
I am rejecting this response because:
I have received nothing to remedy this issue.
Sincerely,
***********************Business Response
Date: 12/20/2023
We have spoken with ************ regarding what is required to effectuate his transfer request.Customer Answer
Date: 12/20/2023
Complaint: 20945449
I am rejecting this response because: While it is true that we have spoken, the transfer has not taken place. I will not remove my complaint until the transfer is complete as Primerica has, in the past, proven to be unreliable. Once the transfer is 100% complete I will accept the response and withdraw my complaint.
Sincerely,
***********************Business Response
Date: 01/03/2024
We will reach out again to the client to explain what is required to transfer his funds.Customer Answer
Date: 01/03/2024
Complaint: 20945449
I am rejecting this response because: The transfer still has not happened. I will happily close this after I see the transfer has taken place barring anymore threats from the company.
Sincerely,
***********************Initial Complaint
Date:11/29/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just wanted to get my life insurance license. I had a recruiter from your ********************** meet with me on zoom to explain the license and fees for the class and all that after that she then went an processed and submitted an application for life insurance in my name fraudulently I didnt sign anything pertaining to life insurance. *** contacted the recruiter to cancel the policy she wont respond back to me except a week ago she texted me demanding that I GET ON ZOOM RIGHT NOW I did not join the zoom I then texted her about the policy she signed for in my name and she never responded back to me at all I called and called and called to keep getting the run around so I will now be taking legal action against PRIMERICA for FRAUDULENTLY SIGNING A LIFE INSURANCE POLICY IN MY NAME WITHOUT CONSENTBusiness Response
Date: 12/13/2023
We have mailed the complainant a detailed letter of explanation, which explains our position in response to her request.Customer Answer
Date: 12/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do have a police report and I will be taking further legal action
Sincerely,
*******************************Initial Complaint
Date:11/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got a call from a recruiter on nov 10 23 about a job . I said yes because I felt pressured I didnt feel comfortable. when I reached out to him and told him I didnt want to work for them anymore .He was very rude and told me Im not going to be making any money working the jobs I work instead of being rude ok would have been a better response . I WORK AT TWO PLACES!!!! I never have a day off this would have made the third job. They still take the money out my account and have not stopped and I told them I do not want to work there and they keep taking money out my account I want my money back and for them to stop because unprofessional. Im being robbed by this company. They try to take it every week.Business Response
Date: 12/07/2023
Better Business Bureau
Attn: ***********************
Dispute Resolution Counselor
**************************************************
Ste 510
**********,** 30022
December 7,2023
RE: BBB Case: 20906864
Consumer: *****************************
Dear **************:
I am writing in response to the complaint that ***************************** filed with the BBB on November 22, 2023. Primerica is a corporate general agent that markets financial products, including life insurance, through independent contractor sales representatives. Recruits,such as ******************, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee. Once recruits are properly licensed, they receive commissions, not a salary.
We have researched ****************** complaint and have determined that on or about November 11, 2023, we received her *** that authorized payment of the one-time $99 *** fee and the $25 monthly Primerica On ********************* The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee. Our records indicate that ****************** didnt contact Primerica prior to filing her complaint with the BBB. Our records also indicate that ****************** *** and *** fees were returned by her bank and when Primerica attempted to re-draft her account, the funds did not clear. Primerica did not receive funds from *****************, so no refund is due.
We hope that we have adequately addressed this matter. If you have any questions or need additional information, please let me know.
Sincerely,****************************
************ (phone)
************ (fax)
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.