Complaints

This profile includes complaints for Anthem Pest Control, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Anthem Pest Control, LLC

  2825 Breckinridge Blvd Ste 170 Duluth, GA 30096-7601

  
• 

  Anthem Pest Control, LLC

  1710 Cumberland Point Dr Ste Marietta, GA 30067

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door to door salesman for the company gave me stipulations that are in direct conflict with the contract that the company sent me. I trusted the salesperson that they represented their company honestly. I was told that the service was month to month for $50, billed quarterly. After 5 weeks, Anthem billed me for "another" $149, after previously billing me $149 on the day of the contract signing on his phone. I called on June 11 and the office clerk stated, "well we can't be responsible for the salesman "misrepresenting" the contract". They did not offer to refund the second transaction. I immediately cancelled the service and stated that they no longer have to service my property. On June 13th, I was debited "another" ******, and their argument is that it was a year-long contract, and not a month to month as the salesman had stated. I contacted my bank to report Anthem, as they are solely about taking people's hard earned money. Business fraud disguised as a reputable company. I took the salesperson at his word. I will encourage people to NEVER do business with any door-to-door salesmen, and without saying, Anthem Pest Control.

  

  Business Response

  Date: 06/13/2025

  Thank you for taking the time to share your experience. We truly regret the frustration and confusion this situation has caused and appreciate the opportunity to address your concerns.
  At Anthem Pest Control, we understand how important it is for every customer to feel confident and informed about the services theyre signing up for. While we regret that there may have been a misunderstanding during your initial interaction with our sales representative, this is precisely why we require all new customers to review and sign both an electronic agreement and a verification form before the first service is performed. These documents clearly outline the terms of service, including the service schedule, pricing, and agreement length, and are designed to help prevent any miscommunication.
  Our records indicate that both documents were reviewed and signed electronically at the time of enrollment, confirming the terms of an annual service agreement. We understand that trusting the word of a representative at your door is a natural response, and we are committed to holding our team members to the highest standard of integrity. That said, the contract terms signed electronically ultimately guide our service and billing policies.
  We sincerely apologize if the communication from our office on June 11 came across as dismissivethat is never our intention. Our goal is always to provide clear, respectful, and solution-focused support.
  If you would be open to it, we would appreciate the opportunity to speak with you directly to review your account in more detail and see what we can do to make things right. Please dont hesitate to reach out to us. 
  Thank you again for your feedback. We value your time and the opportunity to improve.

• Initial Complaint

  Date:05/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 28th 2025 a representative(******) from Anthem pest control knocked on my door attempting to sell me pest control services to which I said no thank you due to the fact that I did not want to sign a contract. ****** said that this would not be a problem as I could do a one-time service and explained how good of a product it was how reputable the company is. It would be a one-time product and he really wanted to provide me with the service, so he would reduce the cost to $149 for me. I explained that I was in a meeting I really didn't have time to talk. He then asked if $100 was a fair price for the one time treatment. Eventually I agree to the one-time service. ****** had me sign a few documents on his tablet stating that this would give them permission to do the service on the property. I was told that I will receive an email with the documents that I just signed and was asked for the payment of $100. Service was done but I never received an email. One month later someone came to treat the property again, I stop him and I contact Anthem to let them know there was an error because I was specifically told this would be one-time treatment. I find out that ****** entered me into a one year contract and to cancel I'd have to pay $249. The manager was no help at all. All anyone would say is we sent you the contract but I never received a contract. Turns out, conveniently my email address was incorrect, missing a letter. This is because I would have been made aware of the contact which also allows a 3-day cancellation period, which then I could have cancelled with no penalty because ****** knew I didn't want a contract.

  

  Business Response

  Date: 06/09/2025

  Thank you for taking the time to share your experience. We truly value your feedback, and Im sorry to hear about the frustration youve encountered.
  We understand that you were under the impression the service scheduled on April 28th was a one-time treatment, and that you did not receive a copy of the agreement at the time of signing. While we empathize with the confusion this has caused, the agreementincluding the one-year service terms and the three-day cancellation policyis presented and signed electronically during the initial visit. Any discrepancies, including the nature of the service and the accuracy of the contact information entered, should be addressed at that time or shortly thereafter, ideally before or during the first treatment.
  We also recognize your concern regarding the incorrect email address on file. While this did prevent successful delivery of your signed agreement, we rely on customers to review and verify their contact details when documents are presented. This step ensures that important service termssuch as cancellation windows and contract lengthare communicated properly and acted upon within the timeframe allowed.
  That said, we never want a customer to feel misled or unsupported. Id be happy to review your account in further detail to see what additional options may be available.
  Thank you again for bringing this to our attention. Were here to help and committed to making things right within the framework of our policies.

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23393208
  
  I am rejecting this response because:
  
  Sincerely,
  
  Niakeia Sibby

  

  Business Response

  Date: 06/10/2025

  Thank you for your response.
  We understand that our previous reply was not accepted; however, no specific feedback or clarification was provided regarding which part of our response you disagreed with. In order to ensure we address your concerns as thoroughly and respectfully as possible, we kindly ask that you share more detail about what you feel is still unresolved.
  Our goal is to work toward a fair and reasonable outcome, and we remain open to continuing the conversation. Clear communication will help us move forward and determine how we can best assist you.
  We appreciate your time and look forward to your reply.

• Initial Complaint

  Date:04/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the holder of the contract. For reasons not of my doing, the residence I am at I can no longer stay at. These people are already trying to charge me $249 for a cancelation fee and add onto the stress of everything that is going on?!?! There is NO exception to this cancelation fee?! There should be....I just can't wrap my head around it. I just need to cancel this contract so I can move on. Yet this company seems not to care about ANYTHING but their money

  

  Business Response

  Date: 04/02/2025

  Thank you for reaching out to us, and Im truly sorry to hear about the difficult situation you're facing. We understand that moving or needing to leave a residence unexpectedly can bring about a lot of stress, and we sympathize with your current circumstances.

  To start, I wanted to ask if you could provide some additional information about your account since we were unable to locate your account with the provided information. I did see that your zip code was in ***** so I am wondering if you are with a different company since we no longer have any offices located in *****. If you are located in ******* however, please provide us with some additional information so that we can look into your account directly. 

  I want to assure you that we do not take your concerns lightly. While we understand how frustrating this must be, we want to remind you that the cancellation fee is clearly explained in the contract before any services are rendered. This policy helps us ensure the continuity and quality of the services we provide to all of our customers.

  
  That being said, we understand that situations arise that may make it difficult to honor this policy, but unfortunately, due to the nature of our services and the preparations made for your scheduled appointment, the fee is non-negotiable. We do strive to be transparent with all of our customers about this upfront, so there are no surprises down the line.

  
  If you have any questions or would like assistance with the next steps in your cancellation process, please don't hesitate to reach out. Were here to help in any way we can during this challenging time.
  

  Thank you for your understanding.
  Best regards,

  Customer *********************start="1279" data-end="1282">Anthem Pest Control

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I call this company to take care about mice in my house but still have same problem plus German roaches, after 1 year service they don't resolve nothing and still charge me to keep the service. i am very disappointment this company, No recommend for not body. paying for one year does not result.

  

  Business Response

  Date: 03/02/2025

  Thank you for submitting your review. I will take this opportunity to not only improve your experience but it will allow us to improve our services for all customers moving forward. I have attached your agreement for your review.

  First, I want to acknowledge your request for a refund of $600. Your agreement value is $525 and you paid an additional $30 for the rodent bait box in your yard. You request is for a refund larger than the value of your agreement so we will not be offering that refund. Next, as of today 3/2/2025 you have paid $416 so again the refund of $600 would not be issued. 

  Second, you mentioned seeing no improvement in pest activity at your home. Regarding the German ***** issue, I can see that our office staff reached out to you on 12/5/2024 informing you that in order for German ***** services to be rendered at your home you would need to upgrade your service plan. On that same day you replied, "No thanks." As a result no treatments have been rendered at your home for German roaches. This is why you would not be seeing any improvement from our services. Now, you stated not saying any improvement in your rodent activity either which is a cause for concern for me. If there is one thing I am sure of it is that we can improve your rodent activity. Now I do see that the technician that serviced your home in April and May notated on your account that there were several entry points in the home that would need to be repaired in order to prevent the mice from entering the structure. If that has not been addressed this would most likely indicate why you are not seeing improvement. Once they are inside the home we are able to place traps and can remove them once they are caught but in order to ensure that they cannot enter your home, those repairs on the structure would need to be addressed. 

  All that being said, you signed up for our services for a reason and I want to make sure we make every effort we can to improve your pest issues. If you are ok with it, I would like to send out of our managers to your home for an inspection and treatment to see what more can be done at your home to reduce your mouse issue. I look forward to resolving this issue with you and I again thank you for taking the time to leave your review. 

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a service that was not rendered. A representative from Anthem showed up unannounced and I asked them to leave before work was completed, because they were not scheduled to be on my property. They then charged my credit card for the service that they did not do.

  

  Business Response

  Date: 02/24/2025

  **** **********, 

  Upon reviewing your account I can see that you are correct that notifications of the service that took place on 1/18/2025 were not sent to your preferred contact methods on file. I will have our team review your account to understand why this happened to avoid this issue moving forward. I do see that a refund was given for the service rendered on that date. I appreciate the feedback and I hope you have a great rest of your week. Take care. 

• Initial Complaint

  Date:12/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 2, 2024, a representative from Anthem Pest knocked on my door and offered a trial pest control service, which I was led to believe consisted of two treatments at a discounted rate to evaluate their services. I agreed to the trial and signed their agreement. However, I later discovered I was locked into a 12-month service agreement without my informed consent.The company provided and was paid for an initial treatment on August 2, 2024, and a second treatment on September 5, 2024. On October 1, 2024, I was charged $99 for a service that was never provided (invoice attached). I contacted Anthem Pest to cancel the agreement and was informed that I owed $99 for October plus an additional $340 for the discounted rate of the initial service ("cancel-bill.pdf", attached). Despite their assurances that my service was canceled, I was charged $99 again on December 1, 2024 (invoice attached), though no service has been rendered.Upon speaking with Anthem Pest on December 9, 2024, I was informed that they would continue charging me monthly but would not provide services until I paid the October invoice for a service that was never performed.This companys actions are deceptive and constitute unfair business practices. They have misrepresented the nature of the agreement, charged me for services not provided, and refused to provide services despite ongoing charges.I request that the BBB investigate this matter and assist me in resolving it. I seek the following outcomes:A full cancellation of my service agreement without penalties or additional charges.A refund of any charges for services not provided.A commitment from the company to cease further billing or collection actions.Enclosed are copies of my service agreement and documentation of charges and communications with Anthem Pest *******/Duluth.Thank you for your attention to this matter. I look forward to your response.

  

  Business Response

  Date: 02/24/2025

  **** *********, 

  Thank you for reaching out to us, and I sincerely apologize for the frustration youve experienced with our services. Im sorry for any confusion and inconvenience caused, and I want to assure you that we take your concerns seriously.

  Regarding your claim that the sales representative offered a trial period of two treatments only. We take great efforts to ensure this type of communication is avoided for all new customers. For this reason we have each new customer sign both the Service Agreement and Contract Verification Form. I have attached both documents for your review. The last thing we want is for our customers to feel that they were misled during the sales process. I do see that on 9/3/2024 you replied to an email from our customer support staff regarding the repeat service charges and the price of those services with the following:

  "Hmm ... Looks like you are correct. That isn't what I was told by Koni when he pitched me the service the first day, but it looks like that's what is on the paperwork. So shame on me. Hopefully no more surpises as we continue.
  
  Thanks,
  ****"

  At this point it seems that you were aware of the agreement that you entered into. While I see that your account has since been closed, the only charges made to your account were for the initial service on 8/2/2024 and the 3-5 week follow up that took place on 9/5/2024. All additional charges were waived. Thank you and have a great day.
  
  

  Customer Answer

  Date: 02/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:10/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got the service and continued to see bugs constantly. We told them the issue and stated that they could have someone come spray. They did and we still continued to see bugs inside and outside they sent someone to spray and I have it on my ring camera I told him no multiple times bc we keeps seeing bugs we were going with someone else and he insisted that he was supposed to spray and I feeling pressured allowed him. I called and told them to stop trying to run my card bc service was not done properly and we STILL see bugs. I asked them to cancel our account and they stated not until bill was paid. I don't feel like we are responsible for bill if we still see bugs. We want to waive amount due and cancel our account.

  Customer Answer

  Date: 10/11/2024

   
  Complaint: 22407454
  
  I am rejecting this response because: we want the amount waived. We are not paying for a service if we still see bugs everytime yall come out we have to leave. I work from home and we have a newborn that's unacceptable 

  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 10/11/2024

  I will highlight the last paragraph of our agreement here. "Anthem requires 24-hour notice prior to service so that our pre-made routes can be adjusted
  accordingly. Failure to give such notice may result in services being rendered and refunds for previously
  rendered services are not permitted." I'm sorry the outcome is unacceptable to you. however when we spend time and money to preform a service we in turn do expect to receive compensation. that being said we don't always get it right. when that happens we offer free re services in between regularly scheduled visits so that we can keep your home pest free. We did offer such a re service and it was declined. If you have any further questions feel free to contact us at the office: ************. 

• Initial Complaint

  Date:10/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Anthem pest control agreed to perform a service on a monthly basis for a certain price. I have paid monthly 3 x the amount agreed upon for the service that was never performed besides for that first visit. I tried contacting the company they promised to. Send someone out never did but still charged me $100 more than what agreed for 3 months now with NO SERVICES! Charge for service not provided $100 more than agreed Rude cs

  

  Business Response

  Date: 10/11/2024

  Our warranty is to provide free re services in-between regularly scheduled visits. it looks like we reached out to you on 9/12 to have a manager come out to your home and perform a service as well as speak with you. we have yet to receive a response. please contact us at your earliest convenience. 770-462-3430 . thank you. 

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Anthem pest control for assistance with removal of wasp nests at the roofline of my home. They indicated they can provide the service, scheduled an appointment for the next available service and asked that I sign the contract. I reviewed the contract and signed. Whek the technician came out, stated he didnt have a tool long enough to get the wasp nests down. He said someone would follow up with me. No one followed up, so I called to express concern. The representative apologized and rescheduled another appointment. Their next available appointment was the following week. No one showed up for my appointment. I called and was told no one was coming because they dont service my home saying it is too tall. I requested termination of the contract without penalty. They stated they will have to change a penalty because greater than 72hrs had passed since signing the contract. My initial appointment was made greater than 72hrs of the contract being signed. AND, there would be no reason for me to believe my home was too tall. I live in a townhome community and this was shared when I initially called for service. I am now being forced to find another pest control service and pay additional fees on top of a penalty for Anthem when they did not uphold their agreement. I am owed a partial refund and exemption from any cancellation penalty.

  

  Business Response

  Date: 10/11/2024

  I have reviewed this complaint. I apologize that you felt mislead. It looks like you were set up over the phone and it's hard to know if we have the equipment to reach a certain height or not over the phone. I also see that we did preform a service and therefore we have to charge something for out technicians time, gas, etc. I have refunded you 1/2 the amount that you paid. please allow 5-7 business days for it to reflect on your account. your account is closed at this time. please let us know if you have any further questions. thank you. 

  Customer Answer

  Date: 10/11/2024

   
  Complaint: 22375739
  
  I am rejecting this response because: I paid $59 dollars when the technician came out to my home. You charged me $249 for canceling the contract but I only cancelled because you were unable to fulfill the requested services I asked for. You had me sign a contract without verifying you could actually complete the services and then penalized me because you determined over a week later that you could not meet those terms. 
  After the initial visit, I was told someone would contact me about coming back to finish the job. No one contacted me, so I called you. Another appointment was rescheduled. 
  I missed a full workday waiting for your technician to come for the scheduled appointment but no one showed up. When I called, I was initially told he was running behind. Then I was told, no one would be coming at all because you dont have tools long enough. This was the point I asked to speak with a manager to terminate further service. I still needed the work done so that meant I needed to obtain a contract with a business that CAN do the work. I should not be penalized, even by 50%. I lost significant wages as well. And furthermore, I paid for the first visit the exact charge you indicated. That covers your employees needs. 
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 03/11/2025

  Thank you for reaching out and bringing your concerns to our attention. I apologize for the frustration and inconvenience youve experienced with us. We always strive to provide our customers with the best service possible, and its clear that in this instance, we fell short.

  Upon reviewing your situation, I understand that after our technicians visit, the service was not completed as expected due to a lack of proper equipment. We also failed to follow up with you as promised, and the subsequent appointment was missed without notice. To add to the confusion, our team later informed you that your home was considered too tall for us to service, which is certainly an issue that should have been clarified upfront, especially since you mentioned that you live in a townhome community.

  I fully understand your frustration with both the lack of communication and the penalty for cancellation. It was never our intention to cause you additional costs or stress, and I want to assure you that Im personally looking into this matter. Given the circumstances, I believe a cancellation penalty is unwarranted, and upon reviewing your account I can see that the reimbursement fee was waived. 

  I sincerely apologize again for the inconvenience, and I assure you that we are reviewing our internal processes to prevent something like this from happening in the future.

  If you have any further concerns or if theres anything else I can do to assist you, please dont hesitate to reach out.

• Initial Complaint

  Date:09/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for indoor and outdoor quarterly pest control services through ** ******* and Anthem pest control in 7/2024 at which time I had my yard, home, and garage treated for bugs and pests. That day they treated for $59 (if I signed right then). However, he did not relay to me at the time, another treatment would follow in 5-6 wks. for the quarterly price. When I noted the same bug/spider issues just a few weeks later and garage/***** had not been swept, ** ******* sent me a text for a no cost retreatment scheduled in July. When I was charged for this treatment, I reached out and was told this was a normal follow up. I contacted ** ******* and relayed the info and my account was refunded. For the next several weeks I received weekly texts about treatment due. I constantly had to communicate I just had retreatment at no cost, relayed the text communication, and eventually had to email and explain the whole scenario and screenshot to stop weekly texts and calls.Starting late Aug. I started receiving texts again for my quarterly treatment due. I canceled as per conversation with ** ******* Anthem **** my quarterly treatment was next due in Oct. He assured me he would contact the main office to schedule my treatment accordingly as a follow up to my July treatment.I was next notified via text again of a Sept. 16 treatment. Instead of YES text confirmation, I replied CANCEL as I also relayed again my convo with Anthem rep ** ******* and quarterly treatment due in Oct. I also wanted to be home for interior and garage treatments. They ignored CANCEL and sent a tech anyway who also skipped any rear treatments of my house and yard (caught on camera). I responded that I had canceled this treatment, was not home, was not paying for partial treatment, and would schedule for Oct. when my quarterly was due. We scheduled for Oct., however, my CC was charged.I since canceled services for poor service rendered, atrocious communication, and was charged the cancel fee.

  

  Business Response

  Date: 10/11/2024

  I apologize that you had a negative experience with us. I have reviewed your concerns and your account. It does look like you spoke to a manager and we tried to explain that there are 5 services in the 1st year. I have resent you your agreement to review as well. the calendar on the 1st page indicates 5 treatments year 1. since there were multiple services performed and you contacted us to cancel after 3 business days after your initial service we applied the cancelation fee to your card as per the agreement. I have sent the agreement to your email for you to review. if there are any questions feel free to call or reach out to us again. thank you.