Complaints
This profile includes complaints for Anthem Pest Control, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 46 total complaints in the last 3 years.
- 19 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/23/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Signed a year agreement with Anthem. Bi-monthly visits to spray for bugs. Last visit was April I called and canceled any current service since it was the end of my year contract! In July they sent someone to sweep the eves on the house not spray and left wasp nest which my daughter is allergic to kinda why I cancelled !!!! Now Im being billed for the visit if I was home I would have ran them off my property!Business Response
Date: 09/30/2024
Please contact Anthem pest control (*****) we have not owned the Texas branches since 10/15/2023. Here is there website: *******************************************
Please contact the BBB regarding them and not us since we are in *******, **. Thank you.
Initial Complaint
Date:09/20/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a formal complaint against Anthem Pest Control for refusing to cancel my service contract and for threatening to send personnel to my property despite my explicit request that no one be sent. Their actions have caused significant frustration and distress.On July 29, 2023, I entered into a 24-month service agreement with Anthem Pest Control, with services priced at $99 per month, and I received an initial service discount of $249. I fully understand that canceling the agreement early requires me to pay the cancellation fee associated with that discount, which I am prepared to do. However, Anthem has refused to facilitate a reasonable process for canceling the service.When I contacted Anthem to cancel my service, I requested that they send me an invoice or bill for the cancellation fee, which I intended to pay promptly. Instead of honoring this request, Anthem insisted that I pay the fee immediately over the phone, refusing to issue a bill for me to pay at a later time. They stated that if I did not make the payment right then, service would continue despite my desire to terminate it.Additionally, I made it clear to Anthem that I do not want any further service visits to my property and that any technician arriving after my cancellation request would be trespassing. Despite my clear communication, Anthem has informed me that they still intend to send someone out to perform services, which I have explicitly declined. I view this as not only a violation of my rights as a customer but also a potential legal issue regarding trespassing.I believe Anthem is acting in bad faith by refusing to allow me to cancel my service under reasonable terms as outlined in the contract. Their insistence on continuing service without my consent, despite my willingness to settle the cancellation fee, is both inappropriate and a breach of contract.Business Response
Date: 09/20/2024
good afternoon, I have reviewed your account and see that you have been rescheduling appointments and trying to cancel. unfortunately our company policy is that before we can close out an account we have to collect the associated fees if any prior to doing so. the reason we keep sending technicians out to your home is that the system recognizes that you are due for service. I apologize that this has not been resolved sooner. however I have stopped the auto scheduling until October 31, 2024. you have until then to pay the cancellation fee. I have emailed you the final bill as well as sent it via regular mail. if you have any questions please reach out to us at ************Initial Complaint
Date:09/16/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hv pest control with the company, I lost my job and called them and request a 3 month hold, they said that when, I received a text just request to reschedule, did that twice and then received a noticed that I used up my attempts to reschedule. I told them, I ** no funds coming in and I just need a few more months, they said that this is considered a cancelation, and that is a $249.00 charge, I told them if I could pay the $109 for the service why would I try to cancel, she then stated that it could be broken down in 4 pymts, she then stated she will forward my account to **** and they will contact me with a solution. When, we hung up, I get an alert my account has been charged the $249.00. I did not cancel or authorized that transaction. I called back n was transferred to supposedly a Mgr and she stated she could put in a refund for half. I kept explaining to her, that I don't hv the money, I hv to feed two small kids and I don't hv the money, I asked her to transfer me to someone higher up and she said all she can do is send me the email address. ************************************** These people have no empathy at all heartless and cold. I never canceled the service. I just asked for a few more months. I ** had them for a year in half and never missed a pymt or service.Business Response
Date: 02/24/2025
Thank you for sharing your experience with us. I understand how challenging your situation is, and I sincerely regret any stress this has caused. I want to clarify the situation regarding your account and the communication you had with our team.
When you initially reached out requesting a 3-month hold, we explained that we do not offer a pause in service, and as a result, any request to delay or hold service would be considered a cancellation. We understand the need for flexibility, especially during difficult times, but our policy clearly outlines that rescheduling or attempting to delay service multiple times counts as a cancellation. This is why the $249 cancellation fee was triggered.
You were also offered the option to break that fee into four payments, which we hoped would provide some relief. I apologize if that was not communicated clearly, and I understand that your main concern was to keep the service ongoing without the large upfront charge.
I want to assure you that we take your concerns seriously, and I apologize for any frustration youve felt in trying to resolve this. While we follow our policies to ensure consistency, I understand that the situation youre experiencing is not ideal. Im sorry if our customer service team did not demonstrate the empathy you needed at this time, and I will be reviewing how we can improve this aspect of our service.
Ill also personally ensure that management looks into your case and reaches out to discuss potential options. We appreciate your loyalty over the last year and a half, and I want to find a resolution that is fair and understanding of your current circumstances.
Thank you for your patience, and we will do our best to work through this together.Initial Complaint
Date:09/03/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
door to door salesman offered me a promotional service for switching from my current pest control provider to them. his offer was that I'd pay $59 for the initial service instead of their regular $120. All he said was that if I chose to cancel the service that I would have to make up the difference to the $120 as an early termination fee for the promotion. at no point was I shown a contract. I called today to cancel because I've never seen so many bugs in my house since I've moved in 3 years ago. my wife has OCD and had a HORRIBLE flareup because a ***** flew at her and landed on her head. they also didn't touch any of the spiders on the porch (the main reason I switched to anthem).When I told the *** on the phone she said I needed to pay $300 to close out the account! Absolutely not, I told her. at no point at all during the door to door *******'s visit did he mention that I was signing a contract for 12 months with an early termination for for $300. p***osterous. During the call she kept referring to the baffling number of bugs in my home as the "flushout" period and that it was normal to have lively angry bugs swarm every inch of my home and harass my OCD wife.I've had pest control before. this had never happened. and if any bugs somehow DID find their way inside, they were on their last legs due to the perimeter poison.these bugs were not phased. it was ineffective treatment from a company that is trying to scam me out of $300.please help me deal with these charlatans. they wouldn't even let me remove my payment information from their system.Business Response
Date: 09/12/2024
good afternoon, I reviewed your account and I have sent you internally to your email a copy of the agreement you signed with us. as per the last paragraph under agreement terms it states: "If for any reason service is canceled prior to fulfilling the
agreement, by refusing to receive or pay for service, and the initial service has been performed, the customer agrees to pay the difference between $349.00 and the discounted
price of the initial treatment. If your Anthem account balance exceeds 90 days, the account will be sent to a third party collection agency at which time a flat fee of $45 will be added to your
account balance. If your Anthem account balance exceeds 90 days, the account will be sent to a third party collection agency at which time a flat fee of $45 will be added to your account
balance."feel free to call and discuss this further. if its a bug issue I promise we can solve your problems. we look forward to speaking with you. ************
Initial Complaint
Date:08/28/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Anthem Pest Control installed services at my home that I did not order. I contacted them immediately and let them know they went to the wrong address. I was told that I must have authorized the service because they would not just install. I did not authorize the service nor do I need this kind of service. I have called 3 more times to tell them so the right person could get this service. I called again on Friday 8/23 when I received a bill for the service but with someone elses name on it. They told me I had to pay for the service but I never ordered it. Someone was supposed to call me on 8/26 and I have not heard from anyone. They trespassed on my property, ripped up my yard for a service I did not order. I don't need them to fix the yard but come get their stuff and stop thinking I am going to pay this bill.Business Response
Date: 08/29/2024
We have closed your account & are coming by next week to pick up the stations that were placed. We apologize for any inconvenience. All communication from us will stop and you do not owe anything to us.Initial Complaint
Date:08/24/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May of 2024, an Anthem representative came to my home on a Saturday night. He talked about the services I signed up gave him my banking information which he input in his tablet, I sign it. I received the confirmation email. On Monday they came to spray, I was not home. The anthem representative rang my door ****, my daughter answers appropriately he asked her age, she was 17, as per their policy they would not come in to spray because shes under age. However, the respresentative asked her for payment of service. She gave her debit card and paid. The following month, they automatically charged her card. I called Anthem to seek clarification. I gave them my bank info why are they charging my under age daughters debit card when they have my banking information. She explained that they dont have my banking info. So Anthem took it upon it self to use my underage daughters debit as an ongoing form of payment. At no point did Anthem call to say they needed a form of payment from a consenting adult. After that I decided Anthem is not a company I can trust or do business with. I asked to speak to a manager, a young lady who apologized and stated the gentleman who came to ***** should have never asked my daughter for payment. I responded I no longer want to have an account with ********************** Pest, because I no longer trust them. She then stated as per the policy I would have to pay Anthem $300 to cancel my account. A few days later there is an Anthem representative who came to spray, he rang my bell. I told him please leave my property and do not spray. He did not spray, yet Im getting a bill for services not rendered. I do not want to do business with a company I do not trust. After calling and trying to resolve this issue, I am still getting a bill for unrendered services. I do not want their service and I want them to remove the $129 charge, no service was rendered and because its been more then 30 days, they are charging me a $25 late fee.Business Response
Date: 09/09/2024
Looks like your account was closed and zeroed out as of 8/30/2024. There should be no more unwanted communication from us for late fees or past due bills. Were sorry for any inconvenience.Initial Complaint
Date:08/23/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today, this business pushed through a payment without permission after I called to cancel service and was told a manager would reach out for a payment resolution. I told their representative on the phone the first time that we are moving out of state, we need to cancel service, and we do not have the money to pay. They told me they notated the account and will have a manager reach out for the account resolution. Within an hour, they purposely and knowingly processed an invoice to pull the money from our account. I then called back and was told they don't process refunds and there isn't a manager to speak to. I then explained then an invoice shouldn't have been processed until a manager had contacted me. Previously, in April/May of this year, they forced service by showing up at my house after I had already insisted on rescheduling. I called Anthem and spoke to a manger about them forcing service and how that's horrible business practice, and she insisted it was in their contract. She forwarded me said contract and nowhere does it state that they have the right to force service on customers nor process invoices to force payment. This is illegal!Business Response
Date: 09/09/2024
I have reviewed the complaint and the account. The reason for the cancellation fee was due to the customer terminating the contract before 12 months. The only exception to someone moving out of our service area would be for military or government relocation/deployment. Please review the final paragraph of the agreement labeled agreement terms. If you have any other questions please reach out to us at ************.Customer Answer
Date: 09/12/2024
Complaint: 22187737
I am rejecting this response because:A manager was supposed to reach out to me via phone call to resolve this account. The last invoice was pushed through and processed without speaking to a manager and without permission. Furthermore, it has been over 12 months since said contract was signed and initiated.
I expect a full refund on the funds this horrendous company stole from my family by processing an invoice without manager contact and without my knowledge or approval of the invoice until my account was charged.
Sincerely,
***** ****Business Response
Date: 09/20/2024
the last charge that we made to your card was 8/23/2024. as per our agreement if service is applied we don't offer refunds. as well you need to cancel within 30 days of your upcoming visit. which is why we did not process a refund. if you have any questions please reach out to us at ************Customer Answer
Date: 09/20/2024
Complaint: 22187737
The last charge was illegally pushed through after I called to speak to a manager about an account resolution. Absolutely NO SERVICE WAS APPLIED! Therefore, I demand my refund. Now there's another false invoice that has been emailed to me today?I have attached the text conversation, additional false invoice from today's date, my call history with the time stamp for when I called in to speak to a manager, and the illegally pushed through invoice showing the time and date was indeed AFTER I called requesting to speak to a manager.
You stole from a family after it was explicitly expressed that we had limited income because we were moving out of state. That was money intended for food, lodging, and gas for myself, my partner and our small children.
The willful actions of this predatory, malicious company and their inability to hold themselves or their employees accountable is embarrassing.
Sincerely,
***** ****Initial Complaint
Date:08/07/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am/was a new client of Anthem Pest control. Just before our 2nd appointment (7/2/2024) my husband lost his job. I am a part time preschool teacher and do not have an income during the summer. I called before our 2nd appointment to see if we could postpone appointments or if we could cancel service due to unexpected employment loss. Anthem stated I could not postpone the appointments and if I were to cancel service I would be charged a $241 cancellation fee. I stated, I could not afford the cancellation fee, we will just try to continue service. My account was charged $99 8/2/2024 at 7:00 am for the upcoming appointment on 8/5/2024. Upon the reminder received 8/2/2024 of the 3rd appointment scheduled for 8/5/2024, I called (Friday 8/2/2024 shortly after 2pm) to see if there was anything we could do to cancel or postpone due to unexpected hardship. Anthem stated they did not offer any type of hardship cancellation and if I were to cancel I would be charged the$241 cancellation. I stated well, I guess nevermind we cant afford the cancellation and ended the call. Shortly after that call was ended a charge of $241 was drafted from my account by **********************. Our Anthem account was cancelled without my authorization and charged a total of $340!!! I was not aware of the charges made until Saturday!!! Today is Tuesday 8/6/2024, we did NOT receive service from Anthem Pest as scheduled and PAID for on Monday 8/1/2024. I called to ask why my account was cancelled as I did not authorize cancellation and also informed them of the $99 payment they withdrew but did not render service as scheduled. **************** could not help me and stated they could not refund any charges made to my account. I asked to speak with management and again was not helped nor offered a refund of the cancellation fee. I DID NOT AUTHORIZE CANCELLATION, thieves! They stole money from my family!!!Business Response
Date: 02/24/2025
Thank you for reaching out to us. Im sorry to hear about the confusion and frustration youve experienced, and I want to clarify the situation from our perspective.
First, Id like to point out that we understand and empathize with the challenges you are facing. We genuinely value our customers and want to make sure that we provide clear communication at all stages of service. I see that there may have been some misunderstanding regarding our cancellation and payment policies, and Im glad to have the opportunity to address this with you.
When you first contacted us about needing to pause or cancel service due to your husbands job loss, we explained that we do not offer a hardship-based cancellation, and our policy requires a reimbursement fee if service is stopped before completion of the contracted terms. We also informed you that appointments could not be postponed, as per the agreement. At that point, you chose to continue the service rather than cancel, despite the financial concerns you mentioned.
Regarding the charge of $99, this was processed on 8/2/2024 as part of our standard pre-payment procedure for upcoming services for our customers on monthly services. The $241 charge you mentioned was for the difference between the reimbursement fee of $340 and the $99 which has already been processed as explained above.
I apologize if this automated process created confusion. I understand that this situation is especially difficult during a time of financial strain, and we truly did not intend to cause any additional stress.
I recognize how upsetting this must be, and Id be happy to reach out to you personally to discuss the situation further. We appreciate your understanding and patience, and Im here to help in any way I can.Initial Complaint
Date:05/10/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Anthem pest control took 2payments from my bank account a few days apart.They took $100 on 05/08/24 then again they took $69 today 05/10/24 I spoke with them on the phone on the 8th after I saw the $100 withdrawal from my account and I explained to them that I cannot pay them twice a month but today they took $69 more.*** also explained to them numerous times that Im the only one working in my household because my husband is blind and crippled so I have one income from which I make payments to them. They also mentioned that I have to pay over $100 + to cancel the contract for termite control. I would like to know if I am bound to their agreement for this charge because another very popular pest control company assured me that anthem pest control CANNOT legally form contractual agreements. Im only trying to work out payment arrangements but no mercy or help from anthem.I cancelled my service today and I would also like to cancel the termite servicesBusiness Response
Date: 05/29/2024
looks like this matter was resolved in house on 5/10 at 12:28 pm per our communication database. We have cancelled your account. please let us know if you have any further questions.Initial Complaint
Date:10/31/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
APC has not serviced my home in over 8+ months APC refuses to keep there refund policy APC constantly steals money from my account without services APC lied about servicing my home with locked gate a 2 aggressive dogs.APC lied and manipulated a contract I DID NOT AGREE TO APC NEVER CAME TO MY HOME..Stating a goc was on my block! LUDICROUS BUSINESS PRACTICE IN AMERICA IN 2023 APC has lied about being and servicing my home when no one has been at my home but my PUTBULLS behind my locked gate! APC has contractors that just illegally LIE AND A GPS THAT SAY THEY WERE ON YOUR BLOCK!! NO PROOF OF SERVICES!! AND WHEN I STATED TO THEM MY MOMM IS SICK NO SERVICE THEY STILL PUT ON THAT PUECE OF S*** TABLET THEY SERVED MY HOUSE! Please get rid of this **************** ASAP AND RETURN MY FUNDS! ASAPBusiness Response
Date: 11/09/2023
********************* review is completely dishonest, and not reflective of the services provided at her property. Every single time we came out to ********************* home to perform her contracted services, we gave her at least a 72 hour notice EVERY SINGLE TIME via phone call, email, and text message. She had plenty of notice to be able to prepare for services. Anytime ***************** called in to reschedule for days that worked better for her, we always accommodated her requests. Furthermore, anytime we did service the front of the house but weren't able to service the back due to her dogs being loose in the backyard, we always reached out to her to have a FREE reservice performed at a time where she could put her dogs up. We always communicated well ahead of time with her, and anytime she wasn't able to put her dogs up, we offered to come back to finish up the back of the home. She has constantly refused to accept reservices, and of course won't mention the fact that we always gave her 3 days of notice before we even came out to service her home. We wish ***************** the best, but we performed service every single time that we said we did. And anytime she complained, we accommodated her requests.
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