Reviews

This profile includes reviews for Anthem Pest Control, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Anthem Pest Control, LLC

  2825 Breckinridge Blvd Ste 170 Duluth, GA 30096-7601

  
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  Anthem Pest Control, LLC

  1710 Cumberland Point Dr Ste Marietta, GA 30067

  

Review Details

• Review fromCarol R

  Date: 10/12/2022

  1 star

  Carol R

  Date: 10/12/2022

  We have used Anthem pest for almost 18 months. Twice in the past 4 months the tech LEFT MY GATE OPEN upon leaving! Both times my dogs got out and we had to frantically **** them down. We called after the first time and warned them if it ever happened again we would terminate service. It happened again yesterday and dogs got out. Contacted them and terminated service and today they charged me $160 for term of svc!!!!UNACCEPTABLE on every level! If you value your pets and property DO NOT USE THIS careless company!
  

  Anthem Pest Control, LLC

  Date: 03/07/2025

  I sincerely apologize for the serious oversight and the distress it has caused you and your pets. I completely understand how frustrating and unacceptable it is to have your gate left open, especially when it puts your dogs in harm's way. I am deeply sorry for the inconvenience and anxiety this has caused, and I understand why youve decided to terminate our service.Please know that this is not reflective of the standard of care we expect from our team, and I will be addressing this matter directly with our technicians to ensure they are more attentive when completing their work. We truly regret that this issue happened not once, but twice, despite you having already communicated your concerns.Regarding the termination fee, I apologize for the misunderstanding. I realize that this situation has left you feeling upset, and I want to assure you that I will personally look into this charge and do everything I can to rectify it. Our goal is to provide great service, and I understand that your experience has been far from that.Your feedback is incredibly important, and I will use it to improve our processes moving forward. I am committed to resolving this to your satisfaction, so please feel free to reach out directly if youd like to discuss this further.Again, Im truly sorry for the frustration and inconvenience this has caused. We appreciate you giving us the opportunity to address this.

• Review fromErica A

  Date: 10/01/2022

  1 star

  Erica A

  Date: 10/01/2022

  Scam - This is the email after 2nd direct complaint- I have called and some with **** but would like to send it in writing this service was not completely as described. I have completed the survey sent. I am requesting a full refund if services. When signing up for services I explained I only needed to treat the fleas in the yard. That was my only concern. I even started that we were fine with the wasps and spiders outside. - I alerted you over a week ago that the service as not had any impact on the fleas in the yard. If anything the problem has worsened. The solution at this time was to schedule another service. I agreed to this after some discussion and disagreement. Why is the solution to do the same thing you have already done. I stated then if it did not work I should not be required to continue to pay because your company cannot do what you say you provide. - today the tech comes out. Your company sent this tech to treat for fleas. When the tech came he text to say he was here. I told him we would keep the dogs in. After a while he got out and tapped on the roof with a yellow pole. Then walked around the side. Then went to his truck and left. He never even entered the back yard. He never went all the way to the end of the front yard.This is my opinion- if you have been given an opportunity twice to correct it and proven that you cant then you have failed your contract. I should not be charged because you have not provided service. Secondly, I should not be charged $294 because I want out of this situation! You cannot be trusted to complete services without supervision. I should not have to supervise your companies employees to provide what your company pledged to provide. Please let me know if you have any questions at all. My expectation is to be reimbursed for all services and released from contract. I am requesting a written reply to this for documentation. Im happy to send text messages if needed as well for verification.
  

  Anthem Pest Control, LLC

  Date: 03/07/2025

  Thank you for reaching out and providing your detailed feedback. I sincerely apologize for the frustration and disappointment you've experienced with our service. Its clear that we did not meet your expectations, and I understand your concerns regarding the treatment of the flea issue and the way this situation has been ********** like to address the concerns you've raised regarding the services provided. When you initially signed up for our service, I understand that your primary concern was the fleas in your yard, and that you were fine with not addressing the wasps or spiders. I apologize if the service provided did not address your flea issue effectively, and I completely understand how frustrating it must be to see the problem worsen after our initial treatment. Our goal is to provide effective solutions, and it appears we have fallen short.I also deeply regret the technician's failure to thoroughly complete the service as promised. Based on your description, it seems that the treatment was incomplete, and that is certainly not the standard of service we strive for. I completely understand your frustration with needing to supervise the service to ensure it was done correctly, and I agree that it should never come to that. We take this feedback seriously and will investigate this matter to prevent similar situations from happening in the future.Regarding the cancellation and refund request, I apologize for the misunderstanding regarding the terms of the contract. While we do have a contract in place that outlines specific terms for cancellation, I want to ensure we resolve this matter to your satisfaction. I will personally review your account to verify the charges and explore how we can address your concerns, including a possible refund for services that were not properly rendered.Please rest assured, we take your feedback seriously and are committed to improving our service. I will work with you directly to come to a fair resolution. If you can provide me with your account information, Ill review everything thoroughly and respond promptly.Once again, I apologize for the inconvenience, and I truly appreciate your patience as we work toward a solution.

• Review fromJOE W.

  Date: 09/12/2022

  1 star

  JOE W.

  Date: 09/12/2022

  Anthem provided the worst pest control service I have ever received. Do not go with this company. They do not honor their service agreement. For the prices stay charge the customer service could be better no help at all resolving the issues.
  

  Anthem Pest Control, LLC

  Date: 03/07/2025

  I am truly sorry to hear about your recent experience with Anthem Pest Control. I understand your frustration, and I deeply regret that we did not meet your expectations, both in terms of service and customer ********** **********************, we strive to provide reliable and effective pest control, and its clear that we fell short in your case. If there were issues with honoring the service agreement, I sincerely apologize. This is certainly not the standard we aim for, and I would like to investigate your account and see where things went wrong.Additionally, Im sorry to hear that you did not feel supported by our customer service team. We are committed to helping our customers resolve any issues they encounter, and I will personally review your case to ensure that we improve communication and follow-through in the future.If youre open to it, I would like to resolve any outstanding concerns and address the issues youve experienced. Please feel free to reach out to me directly with any additional details, and I will make it a priority to assist you.Thank you for your feedback, and I apologize again for the experience youve had with us.

• Review fromOlga D

  Date: 08/01/2022

  1 star

  Olga D

  Date: 08/01/2022

  Worst experience ever ! I call them more then 5 times to cancel !!! They still dont want them they just send you their guys to spray outside !!!! Not even inside the house !!! Very rude ! I send them email with Georgia laws so they stop harassing me , they force you to do business with them even after a year ! They still said I didnt canceled it right . When you a bad business so you force ppl to work with you ! Horrible company no phone number to complain! Bad service as well !!!!!!!
  

  Anthem Pest Control, LLC

  Date: 03/07/2025

  Thank you for reaching out to us, and I apologize for the frustration youve experienced. I completely understand how frustrating it must be to feel like your concerns arent being addressed, and Id like to clarify the situation and help resolve the ******************* seems there was a miscommunication regarding the cancellation process. We do require cancellations to be done through our official channels, such as our online portal or customer service line, to ensure all details are properly recorded and your request is handled in a timely manner. Im sorry if you were unable to connect with us or if this wasnt clearly communicated.We also take your feedback seriously, and wed like to make this right for you. If you could provide your account details or reference number, I will personally ensure that your cancellation is processed and follow up with you directly to confirm everything is in order.Again, Im sorry for the inconvenience youve experienced, and I appreciate your understanding as we work to resolve this.

• Review fromJane E

  Date: 07/30/2022

  1 star

  Jane E

  Date: 07/30/2022

  I waited all afternoon for a no show however I got an email showing completion & billing. The work order said to do interior. No one rang the doorbell. The back gate was never opened. In past services I make arrangements for my large dog to be restricted as needed. Lies. I called customer service early today and left a message. No return call. Also the same after I got the email about completion. No return call. I am not paying for a service that was not performed. I sent my review to Anthem as well. Worst customer service.
  

  Anthem Pest Control, LLC

  Date: 03/07/2025

  I sincerely apologize for the poor experience youve had with our service, and I completely understand your frustration. The situation youve described is absolutely not representative of the standard of service we strive to provide, and I am truly sorry for the inconvenience and confusion caused. I also regret that your attempts to contact customer service went unanswered this is certainly not the level of service you should expect, and we will be investigating why this occurred.Please know that we take your concerns very seriously, and we will be addressing these issues with both the technician involved and our customer service team to ensure this doesnt happen again. We value your business and will work to rectify the situation promptly. Id also be happy to assist you with any billing concerns related to the service that was not completed.Could you please provide your account details so I can look into this further and ensure we resolve this matter to your satisfaction?Thank you again for bringing this to our attention. We truly appreciate your feedback, and we will take immediate steps to improve our processes moving forward.