Reviews

This profile includes reviews for Anthem Pest Control, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Anthem Pest Control, LLC

  2825 Breckinridge Blvd Ste 170 Duluth, GA 30096-7601

  
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  Anthem Pest Control, LLC

  1710 Cumberland Point Dr Ste Marietta, GA 30067

  

Review Details

• Review fromShakesha H

  Date: 06/21/2023

  1 star

  Shakesha H

  Date: 06/21/2023

  I have made several complaints regarding this company, as upon my first initial service the tech who came didn't not explain anything he would be doing as he stated "you wouldn't understand what it means anyway". To find him only poking around the second floor, and not actually spraying anything but asking about items in the home. upon his exit, I noticed a item missing from my home, in which it was after 5pm on Saturday and I called **** to report the matter, he assured me it would be reported and handled. Later the tech called me accusing me of lying and he didn't remove anything. I later called **** again, advising him of the call, and let him know I no longer wanted services and no longer trusted this company in my home. Fast forward, to being billed, as the termination of services was never filed and now they are trying to charge me $249 for some early cancellation fee, which should have been waived given the request for termination. This company is as fraudulent as they come. I will handle this further with my bank as the rep threatened me with collections filling if I did not pay the early termination fee, as if they didn;t see the reason for said request. Its like y'all tech stole from my home and now the company is trying to steal from my bank account. Run as far away from these ppl and paid ****** reviews they use to ******* ppl into services.
  

  Anthem Pest Control, LLC

  Date: 02/26/2025

  First and foremost, I want to express my sincerest apologies for the experience youve had. We deeply regret the frustration and disappointment this situation has caused you, and I can understand why you are upset. Your concerns are valid, and I assure you that we take your feedback seriously.The behavior you described from the technician and the lack of clear communication are absolutely not acceptable. Our technicians are expected to provide professional and courteous service, including clearly explaining the procedures they will follow. Its concerning to hear that you were made to feel disrespected, and I apologize for the lack of transparency.Regarding the missing item and the subsequent interactions with our team, we are extremely sorry for the way this was handled. No customer should ever feel their concerns are being dismissed or that they are being accused unfairly. Additionally, I understand how upsetting it must be to experience difficulty in terminating services when you had already requested it.The billing issues youve described, including the early cancellation fee and the threat of collections, are equally concerning. This is not the experience we intend to create, and I want to assure you that we will be investigating this matter to resolve it swiftly. Its important to us that we correct any mistakes and work towards an amicable solution.I would like to personally assist in resolving this matter. If you would be willing, I can escalate this to our management team and ensure that we investigate both the missing item and the billing issue immediately. We can also review the cancellation request you made to ensure everything is handled appropriately.Again, I deeply apologize for the trouble and stress this situation has caused. Your experience does not reflect the high standard of service we aim to provide, and we are committed to making it right.

• Review fromIshia B

  Date: 05/08/2023

  1 star

  Ishia B

  Date: 05/08/2023

  I have several complaints about anthems service on several occasion: when i started my contract they double charged me for my house and someone else house, this took at least 2 months to resolve. Please do NOT give them a card number for a one time payment they will keep charging the card, when SPECIFICALLY tell them NOT TOO. Secondly I had called for ant treatment in my front yard they came out and treated the house across the street from my house, i watched them pull up anthems vehicle and the person sprinkle pellets in there front yard instead of mine. I called informed the person over the phone what happened she told me that, the person knocked on the door no one came to the door and they treated the yard. Of course like i told her the WRONG yard i sat and watched them through my window doing another person yard. Then told me it will be a couple days before someone can come back out to treat my yard. After this incident i just stop refusing services, i have called and told them to put in notes call before coming, they stated they CAN NOT DO THAT. i have rejected service numerous of times, they just keep coming back. Also this last time a person came i assumed he had earplugs in he could not hear me talking to him through the doorbell, rejecting service and again i got charged for service that i don't know if it was done or not. This company has provided me with too many issues, i should not be stressing about, i just want my service contract terminated.
  

  Anthem Pest Control, LLC

  Date: 02/26/2025

  I sincerely apologize for the many issues youve encountered with our service. Your feedback is incredibly valuable, and I deeply regret the repeated mistakes and lack of attention to detail youve experienced.First and foremost, I want to address the billing issue. Its unacceptable that you were double charged and had to go through such a long process to resolve it. I can understand your frustration, especially when clear instructions regarding payment were not honored. I also want to apologize for the confusion regarding your front yard treatment. It's evident that our technician made an error, and I am truly sorry for the inconvenience this caused. The miscommunication you experienced with our team, along with the repeated attempts to treat the wrong property, is not reflective of the high standard we strive to uphold.Regarding your request to have a note placed for future service calls, it is concerning to hear that this was not properly handled. Our goal is to be responsive to your needs, and I regret that we failed to accommodate your request for a heads-up before service visits.Lastly, I understand that your recent experience with the technician was yet another disappointment. Not being able to communicate properly, especially when you attempted to reject service, is a clear failure on our part. I also understand the added frustration of being charged for a service you didnt receive or approve.Again, I apologize for the trouble and frustration youve had to deal with. This is certainly not the experience we aim to provide. Please allow me to help you resolve this quickly, and I will ensure that everything is handled appropriately moving forward.

• Review fromFaith D

  Date: 04/27/2023

  1 star

  Faith D

  Date: 04/27/2023

  Steer clear of this harassing company. Techs dont complete the job but the harass you for payment. Ive receive 8 calls in 4 mins followed by 5-6 emails.
  

  Anthem Pest Control, LLC

  Date: 04/28/2023

  Hello, Im sorry to hear about this negative experience. I have reviewed your account and seen that the reason we have been reaching out to you for collections is due to service being rendered on 02/28/2023 for which we never received payment. I think this is the service you are upset about which is why we came back out on 03/01/2023 to correct the issues for free since that is how our warranty works. However we have not heard from you since then and payment is still owed for the services rendered on 02/28/2023. please contact us at your earliest convenience in regards to this issue. ************
  

  Anthem Pest Control, LLC

  Date: 04/28/2023

  Hello, Im sorry to hear about this negative experience. I have reviewed your account and seen that the reason we have been reaching out to you for collections is due to service being rendered on 02/28/2023 for which we never received payment. I think this is the service you are upset about which is why we came back out on 03/01/2023 to correct the issues for free since that is how our warranty works. However we have not heard from you since then and payment is still owed for the services rendered on 02/28/2023. please contact us at your earliest convenience in regards to this issue. ************

• Review fromKey E

  Date: 03/08/2023

  1 star

  Key E

  Date: 03/08/2023

  On 2 occasions this company has sent out technicians and they did not compete the service. The first occasion the technician pulled into my driveway and sat there in his truck for about 5mins and then pulled off. NEVER got out of the truck. He then sent an invoice saying he completed the service which he never did. I have cameras around my entire house. So I literally watched him do nothing. Second occasion the tech was at my home for about 5mins. Did not spray anything but the front door and in front of the garage and left. He was supposed to spray around entire house, treat the entire lawn, mulch and sweep high areas. None of that was done. The company told me on both situations that the tech was fired. Wow really. They wont have any left if they keep that up. Find a reputable company because Anthem is not it.
  

  Anthem Pest Control, LLC

  Date: 03/07/2025

  Thank you for bringing these concerns to our attention. I sincerely apologize for the poor experience youve had with our service, and I completely understand your frustration.The situations youve described are not acceptable, and Im sorry that you were left feeling dissatisfied with the work performed. Its completely unacceptable that the technician did not complete the service as promised, and we take this very seriously.We always strive to provide high-quality service and ensure our technicians meet the expectations of our customers. Based on your feedback, I will personally investigate these specific incidents to understand what went wrong and ensure this doesnt happen again. Its clear that these two visits were not handled properly, and Im very sorry for the inconvenience this caused.Additionally, I understand how important it is to have clear communication and transparency. Rest assured, well review our processes to make sure that all services are properly documented and completed as agreed upon. Ill also ensure that any necessary actions are taken with our team to prevent further occurrences of this nature.If you're open to it, I would love to resolve this matter for you. Could you please provide your account details so I can review the situation in more detail and address any outstanding concerns? We would appreciate the opportunity to make this right.Thank you for your patience, and I hope we can earn back your trust.

• Review fromKali J

  Date: 11/29/2022

  1 star

  Kali J

  Date: 11/29/2022

  I told them we always spray around the window frames, door frames ans top of the house bc of the attic. Bugs get in that way to. And i wanted our play set included ans we had ant problems. I was told no problem! Ans that upon signing up they would do a new service Sweap they would blow out behind the outlets, look and access in the attic and inside the house and even include out shed we have out back. NONE of that happened. I was told no contract, cancel at anytime and if i chose to cancel it would be $60 (thats why i was okay signing up ) they sprayed twice at our house. We had 5 spider nest. These spiders were as big as my hand. And 8 fire ant mounds in our yard. Its almost as if there stuff attracted them all. I wanted to cancel for our spray in December bc we have no big spider problem when its cold. They advices they cant just skip bc of contract and i was canceling bc there stuff doesnt work. They only sprayed along the bottom of the house. Suppose to spray the yard to but it doesnt seem like they did. We had to go out and buy our own stuff bc the spiders are a problem with out small children who play outside. Ans we also live along a forest. I had to pay $240 to get out of said contract. I told them they need to speak to whoever goes to houses ans inform them to rely the right information before They get sued for the pyramid scheme they are selling and that i needed an email to confirm cancelation for my records . I never heard a response after that. I called to cancel and they never answered my phone call. I left a message and got an email an hour later confirming cancel. Dont sign with these people. They are expensive and there products dont work. Our grandparents pay $60 every three months for there pest control and they spray and do EVERYThing. And its no contract and have never signed a thing.
  

  Anthem Pest Control, LLC

  Date: 03/07/2025

  Thank you for sharing your feedback, and I sincerely apologize for the frustration and confusion you've experienced. I completely understand your concerns, and I want to take the time to address your situation and clarify any misunderstandings regarding our service ************ seems that there were some expectations set during the initial conversation that were unfortunately not met. I understand that you were told specific services would be provided, including spraying around window and door frames, the attic, and treating your play set, as well as addressing your ant problems. It also appears that you were promised a sweep service, which would include additional treatments and checks inside the house and around the shed, and that these services were not provided as expected. I apologize for any confusion caused by this discrepancy.Regarding the cancellation process, Im sorry to hear that you felt misled. While we do have a cancellation policy, it seems that the details were not communicated clearly, and I understand how this created frustration, especially considering your concerns about the effectiveness of our treatments. I also apologize for the lack of responsiveness when you reached out to cancel; this is not the level of service we aim to ********** terms of your specific pest control issues, I understand that the services provided did not meet your expectations, especially regarding the spider and ant problems. Our goal is to provide effective solutions, and Im truly sorry that our treatments didnt seem to address these issues. Your feedback will be shared with our team to ensure that we improve our services moving forward.I appreciate your patience and feedback, and I want to assure you that your cancellation has been processed, as confirmed in the email you received. If theres anything else you need or if you would like to discuss the details further, please dont hesitate to reach out. We strive to learn from customer feedback and ensure we continue to improve.Thank you again for bringing this to our attention, and Im sorry that we did not meet your expectations.

• Review fromWilliam Y.

  Date: 11/28/2022

  1 star

  William Y.

  Date: 11/28/2022

  Honestly, would give them no stars at all. They are frauds and as a person that has done pest control in the past. They are not following up with their agreements and definitely not doing their job. Im definitely not a satisfied customer. Any other pest service can cancel at any time but this one charges a huge fee to leave their service. I dont recommend them to anyone. Hopefully people do their research before agreeing to them

  William Y.

  Date: 12/09/2022

  Also, now have a higher payment which makes no sense because the payment shown is 100 more and its not even near the end of the agreed to agreement. Seeing they already broke their agreement not doing the service when I call them but still say they did is terrible business practice. Now they only call me to receive payment and nothing else.
  

  Anthem Pest Control, LLC

  Date: 03/07/2025

  Thank you for sharing your feedback, and Im truly sorry to hear about your negative experience. I completely understand your frustration, and Id like to clarify any misunderstandings regarding our service and agreement terms.I can see that there may have been confusion regarding the terms of the contract and cancellation process. We strive to be transparent with all of our customers, and I regret that the expectations set during your sign-up werent clearly communicated or met. While we do have a cancellation fee in place, which is outlined in the contract, we do our best to ensure customers are fully aware of this before agreeing to services. Im sorry if this was not made clear to you at the time.Additionally, Im sorry to hear you feel that weve not followed through with our services. Providing effective pest control is a priority for us, and Im disappointed that our efforts did not meet your expectations. If there are specific issues that were not addressed or services that were missed, please let me know so I can ensure that theyre properly ************ also like to assure you that we take customer feedback seriously, and I will forward your comments to our team to review our service practices and improve where needed. If youd like, I can personally assist you with any further questions or concerns you may have, or help resolve any outstanding issues.I truly regret that your experience was not up to standard, and I appreciate you taking the time to share your thoughts. Well work hard to improve, and if theres anything further I can do to help, please dont hesitate to reach out.

• Review fromkpbz S

  Date: 11/22/2022

  1 star

  kpbz S

  Date: 11/22/2022

  wow, never been deceived in your face one of a kind way.Can we give negative 100 stars?Lacking in every aspect of business, but most importantly they won't hesitate to lie directly to your face.I am sure everyone is familiar with 24 month contract. I promise you 12 month is not going to happen. You sign a contract, its for 24 months, but they will lie directly to your face, you can sign for 12 month option. Remember, they will charge you $249 for early termination fee.
  

  Anthem Pest Control, LLC

  Date: 03/07/2025

  Im truly sorry to hear about your negative experience, and I appreciate you taking the time to provide your feedback. I understand how disappointing it can be to feel misled, and I want to assure you that it is never our intention to deceive or mislead any of our customers.Regarding the contract, I apologize for any confusion caused. We do offer various service options, including both 12-month and 24-month agreements, and it sounds like there may have been a misunderstanding during the signing process. If you were told that the contract would be for 12 months but were subsequently presented with a 24-month agreement, I sincerely apologize for not clearly communicating the terms of the contract. We always strive for transparency, and its concerning to hear that this was not the case for ****** for the early termination fee, I understand how frustrating this can be if you werent fully aware of it. While we do have a termination fee in place to cover the costs of the services provided, we should have ensured that you were fully informed about this charge upfront.Please know that we take your feedback seriously and will review our processes to ensure that future customers are clearly informed about the details of our contracts and fees. Id also like to help address your specific situation. If you could provide your account details, I will personally look into this matter and work toward a resolution.Once again, I apologize for any frustration this has caused, and I truly appreciate your feedback as it helps us improve our services.

• Review fromDeanna S

  Date: 11/14/2022

  1 star

  Deanna S

  Date: 11/14/2022

  Was told I could cancel any time after my 1 year contract. That was a lie. Now I'm being told I need to provide 30 days written notice to cancel. The service was terrible. The second time they came out I caught them treating the neighbors yard. They always put in their notes that you weren't home, even if you are. They never ring your doorbell, or knock. I still have ant mounds in my yard. Whatever they use to treat doesn't work. I used Orkin years ago and they were fantastic. Use them instead.
  

  Anthem Pest Control, LLC

  Date: 03/07/2025

  Thank you for sharing your experience with us, and I truly apologize for the frustration and confusion youve encountered. I can understand how disappointing it must be to feel misled, and I want to take the time to address the issues you've raised.Regarding the cancellation process, Im very sorry for the misunderstanding. It seems there was confusion around the terms of the agreement. We do require a 30-day written notice for cancellation after the contract period, which should have been clearly communicated to you upfront. I apologize if that was not explained properly when you signed up. We aim for transparency in all of our agreements, and I understand how frustrating it can be when expectations arent ****** for the service itself, Im deeply sorry to hear that the treatments didnt work and that you had an unsatisfactory experience with our technicians. Its unacceptable that our team didnt knock or ring your doorbell, and I will be addressing this with them to ensure proper communication and follow-through in the future. I also regret that the ant problem wasnt resolved, as we take pride in providing effective pest control. Ill personally review your account to see if there are any improvements we can make to the treatment plan.We appreciate your feedback, as it helps us improve. If you're open to it, Id like to offer to re-assess your situation and discuss possible solutions to address the remaining pest issues. Please feel free to reach out to me directly, and Ill be happy to assist you further.Again, Im sorry for the frustration this has caused, and I hope we can resolve this to your satisfaction.

• Review fromMaria J.

  Date: 10/18/2022

  1 star

  Maria J.

  Date: 10/18/2022

  They're liars please run. Every month I calls and no one ever comes to do service. But theyre fast to do the transaction. I check the cameras and never see anyone do the job. The front desk who answers the phone sounds like theyre bored for their life. I am very disappointed. As soon as I was able to finish my contract I told them to cancel it never again!!!
  

  Anthem Pest Control, LLC

  Date: 03/07/2025

  Im very sorry to hear about the issues youve encountered, and I sincerely apologize for the frustration youve experienced. It is absolutely not our intention to provide anything less than exceptional service, and I understand how upsetting it must be to feel ignored and misled.Regarding the missed appointments, I deeply regret that our technicians have not been showing up as scheduled. This is completely unacceptable, and I can understand how disappointing it must be to repeatedly reach out without receiving the service you were promised. I will personally investigate this matter and work with the team to ensure this doesnt happen again.I also apologize if your experience with our customer service team was not up to standard. Our front desk staff is trained to be helpful and attentive, and Im sorry if that wasnt reflected during your interactions. I will be sure to address this concern with them to improve our level of service.Lastly, Im glad to hear that your cancellation was processed, and I sincerely regret that we didnt meet your expectations during your time as a customer. Your feedback is very valuable, and Ill ensure that it is shared with the appropriate departments to help improve our services moving forward.If theres anything further youd like to discuss or if you need assistance with anything else, please dont hesitate to reach out.Thank you again for bringing this to our attention, and I apologize once more for the frustrations youve had to endure.

• Review fromYolanda R

  Date: 10/17/2022

  1 star

  Yolanda R

  Date: 10/17/2022

  Company does not fulfill their part of the contract. The chemicals they use do not work. Workers do not notify you when coming to the house as instructed. Wanting to collect from you for canceling the contract. Even though they do not do what promised. I have read alot of complaints regarding this company's bad service. Threre should be away to stop them from scamming other people.
  

  Anthem Pest Control, LLC

  Date: 03/07/2025

  Thank you for sharing your feedback, and I deeply apologize for the inconvenience and frustration youve experienced. I understand your concerns and sincerely regret that our services have not met your expectations.Please allow me to address the issues youve raised:Service Effectiveness: Im truly sorry to hear that the treatments weve provided havent been effective. This is certainly not the level of service we strive for. I would like to investigate your specific situation further to determine why the chemicals didnt work as expected and to offer a solution, whether that involves reapplication or other options.Notification of Visits: We aim to keep our customers informed by notifying them before we arrive at their property. I apologize if this did not occur as expected. I will ensure that our team reviews and adheres to the proper communication protocols moving forward.Cancellation Concerns: I understand that youre upset about the cancellation process. If you were charged incorrectly or if you feel youve been treated unfairly, I am more than happy to review your account and work toward a resolution. We want to ensure that you are not charged for services that were not delivered as promised.General Experience: I regret that your overall experience with our company has been negative. Please know that we take complaints like yours seriously, as our goal is always to provide high-quality service and customer satisfaction. I will personally look into your account to ensure this is addressed properly.We genuinely appreciate your feedback, as it helps us identify areas for improvement. If you would be willing to share your account details, I will make it a priority to investigate and rectify any issues youve encountered. Once again, I apologize for the frustrations youve faced, and Im committed to resolving this issue in a fair and timely manner.