Reviews

This profile includes reviews for Anthem Pest Control, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Anthem Pest Control, LLC

  2825 Breckinridge Blvd Ste 170 Duluth, GA 30096-7601

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  Anthem Pest Control, LLC

  1710 Cumberland Point Dr Ste Marietta, GA 30067

Review Details

• Review fromMaria J.

  Date: 10/18/2022

  1 star

  Maria J.

  Date: 10/18/2022

  They're liars please run. Every month I calls and no one ever comes to do service. But theyre fast to do the transaction. I check the cameras and never see anyone do the job. The front desk who answers the phone sounds like theyre bored for their life. I am very disappointed. As soon as I was able to finish my contract I told them to cancel it never again!!!

  Anthem Pest Control, LLC

  Date: 03/07/2025

  Im very sorry to hear about the issues youve encountered, and I sincerely apologize for the frustration youve experienced. It is absolutely not our intention to provide anything less than exceptional service, and I understand how upsetting it must be to feel ignored and misled.Regarding the missed appointments, I deeply regret that our technicians have not been showing up as scheduled. This is completely unacceptable, and I can understand how disappointing it must be to repeatedly reach out without receiving the service you were promised. I will personally investigate this matter and work with the team to ensure this doesnt happen again.I also apologize if your experience with our customer service team was not up to standard. Our front desk staff is trained to be helpful and attentive, and Im sorry if that wasnt reflected during your interactions. I will be sure to address this concern with them to improve our level of service.Lastly, Im glad to hear that your cancellation was processed, and I sincerely regret that we didnt meet your expectations during your time as a customer. Your feedback is very valuable, and Ill ensure that it is shared with the appropriate departments to help improve our services moving forward.If theres anything further youd like to discuss or if you need assistance with anything else, please dont hesitate to reach out.Thank you again for bringing this to our attention, and I apologize once more for the frustrations youve had to endure.

• Review fromYolanda R

  Date: 10/17/2022

  1 star

  Yolanda R

  Date: 10/17/2022

  Company does not fulfill their part of the contract. The chemicals they use do not work. Workers do not notify you when coming to the house as instructed. Wanting to collect from you for canceling the contract. Even though they do not do what promised. I have read alot of complaints regarding this company's bad service. Threre should be away to stop them from scamming other people.

  Anthem Pest Control, LLC

  Date: 03/07/2025

  Thank you for sharing your feedback, and I deeply apologize for the inconvenience and frustration youve experienced. I understand your concerns and sincerely regret that our services have not met your expectations.Please allow me to address the issues youve raised:Service Effectiveness: Im truly sorry to hear that the treatments weve provided havent been effective. This is certainly not the level of service we strive for. I would like to investigate your specific situation further to determine why the chemicals didnt work as expected and to offer a solution, whether that involves reapplication or other options.Notification of Visits: We aim to keep our customers informed by notifying them before we arrive at their property. I apologize if this did not occur as expected. I will ensure that our team reviews and adheres to the proper communication protocols moving forward.Cancellation Concerns: I understand that youre upset about the cancellation process. If you were charged incorrectly or if you feel youve been treated unfairly, I am more than happy to review your account and work toward a resolution. We want to ensure that you are not charged for services that were not delivered as promised.General Experience: I regret that your overall experience with our company has been negative. Please know that we take complaints like yours seriously, as our goal is always to provide high-quality service and customer satisfaction. I will personally look into your account to ensure this is addressed properly.We genuinely appreciate your feedback, as it helps us identify areas for improvement. If you would be willing to share your account details, I will make it a priority to investigate and rectify any issues youve encountered. Once again, I apologize for the frustrations youve faced, and Im committed to resolving this issue in a fair and timely manner.

• Review fromCarol R

  Date: 10/12/2022

  1 star

  Carol R

  Date: 10/12/2022

  We have used Anthem pest for almost 18 months. Twice in the past 4 months the tech LEFT MY GATE OPEN upon leaving! Both times my dogs got out and we had to frantically **** them down. We called after the first time and warned them if it ever happened again we would terminate service. It happened again yesterday and dogs got out. Contacted them and terminated service and today they charged me $160 for term of svc!!!!UNACCEPTABLE on every level! If you value your pets and property DO NOT USE THIS careless company!

  Anthem Pest Control, LLC

  Date: 03/07/2025

  I sincerely apologize for the serious oversight and the distress it has caused you and your pets. I completely understand how frustrating and unacceptable it is to have your gate left open, especially when it puts your dogs in harm's way. I am deeply sorry for the inconvenience and anxiety this has caused, and I understand why youve decided to terminate our service.Please know that this is not reflective of the standard of care we expect from our team, and I will be addressing this matter directly with our technicians to ensure they are more attentive when completing their work. We truly regret that this issue happened not once, but twice, despite you having already communicated your concerns.Regarding the termination fee, I apologize for the misunderstanding. I realize that this situation has left you feeling upset, and I want to assure you that I will personally look into this charge and do everything I can to rectify it. Our goal is to provide great service, and I understand that your experience has been far from that.Your feedback is incredibly important, and I will use it to improve our processes moving forward. I am committed to resolving this to your satisfaction, so please feel free to reach out directly if youd like to discuss this further.Again, Im truly sorry for the frustration and inconvenience this has caused. We appreciate you giving us the opportunity to address this.

• Review fromErica A

  Date: 10/01/2022

  1 star

  Erica A

  Date: 10/01/2022

  Scam - This is the email after 2nd direct complaint- I have called and some with **** but would like to send it in writing this service was not completely as described. I have completed the survey sent. I am requesting a full refund if services. When signing up for services I explained I only needed to treat the fleas in the yard. That was my only concern. I even started that we were fine with the wasps and spiders outside. - I alerted you over a week ago that the service as not had any impact on the fleas in the yard. If anything the problem has worsened. The solution at this time was to schedule another service. I agreed to this after some discussion and disagreement. Why is the solution to do the same thing you have already done. I stated then if it did not work I should not be required to continue to pay because your company cannot do what you say you provide. - today the tech comes out. Your company sent this tech to treat for fleas. When the tech came he text to say he was here. I told him we would keep the dogs in. After a while he got out and tapped on the roof with a yellow pole. Then walked around the side. Then went to his truck and left. He never even entered the back yard. He never went all the way to the end of the front yard.This is my opinion- if you have been given an opportunity twice to correct it and proven that you cant then you have failed your contract. I should not be charged because you have not provided service. Secondly, I should not be charged $294 because I want out of this situation! You cannot be trusted to complete services without supervision. I should not have to supervise your companies employees to provide what your company pledged to provide. Please let me know if you have any questions at all. My expectation is to be reimbursed for all services and released from contract. I am requesting a written reply to this for documentation. Im happy to send text messages if needed as well for verification.

  Anthem Pest Control, LLC

  Date: 03/07/2025

  Thank you for reaching out and providing your detailed feedback. I sincerely apologize for the frustration and disappointment you've experienced with our service. Its clear that we did not meet your expectations, and I understand your concerns regarding the treatment of the flea issue and the way this situation has been ********** like to address the concerns you've raised regarding the services provided. When you initially signed up for our service, I understand that your primary concern was the fleas in your yard, and that you were fine with not addressing the wasps or spiders. I apologize if the service provided did not address your flea issue effectively, and I completely understand how frustrating it must be to see the problem worsen after our initial treatment. Our goal is to provide effective solutions, and it appears we have fallen short.I also deeply regret the technician's failure to thoroughly complete the service as promised. Based on your description, it seems that the treatment was incomplete, and that is certainly not the standard of service we strive for. I completely understand your frustration with needing to supervise the service to ensure it was done correctly, and I agree that it should never come to that. We take this feedback seriously and will investigate this matter to prevent similar situations from happening in the future.Regarding the cancellation and refund request, I apologize for the misunderstanding regarding the terms of the contract. While we do have a contract in place that outlines specific terms for cancellation, I want to ensure we resolve this matter to your satisfaction. I will personally review your account to verify the charges and explore how we can address your concerns, including a possible refund for services that were not properly rendered.Please rest assured, we take your feedback seriously and are committed to improving our service. I will work with you directly to come to a fair resolution. If you can provide me with your account information, Ill review everything thoroughly and respond promptly.Once again, I apologize for the inconvenience, and I truly appreciate your patience as we work toward a solution.

• Review fromJOE W.

  Date: 09/12/2022

  1 star

  JOE W.

  Date: 09/12/2022

  Anthem provided the worst pest control service I have ever received. Do not go with this company. They do not honor their service agreement. For the prices stay charge the customer service could be better no help at all resolving the issues.

  Anthem Pest Control, LLC

  Date: 03/07/2025

  I am truly sorry to hear about your recent experience with Anthem Pest Control. I understand your frustration, and I deeply regret that we did not meet your expectations, both in terms of service and customer ********** **********************, we strive to provide reliable and effective pest control, and its clear that we fell short in your case. If there were issues with honoring the service agreement, I sincerely apologize. This is certainly not the standard we aim for, and I would like to investigate your account and see where things went wrong.Additionally, Im sorry to hear that you did not feel supported by our customer service team. We are committed to helping our customers resolve any issues they encounter, and I will personally review your case to ensure that we improve communication and follow-through in the future.If youre open to it, I would like to resolve any outstanding concerns and address the issues youve experienced. Please feel free to reach out to me directly with any additional details, and I will make it a priority to assist you.Thank you for your feedback, and I apologize again for the experience youve had with us.

• Review fromOlga D

  Date: 08/01/2022

  1 star

  Olga D

  Date: 08/01/2022

  Worst experience ever ! I call them more then 5 times to cancel !!! They still dont want them they just send you their guys to spray outside !!!! Not even inside the house !!! Very rude ! I send them email with Georgia laws so they stop harassing me , they force you to do business with them even after a year ! They still said I didnt canceled it right . When you a bad business so you force ppl to work with you ! Horrible company no phone number to complain! Bad service as well !!!!!!!

  Anthem Pest Control, LLC

  Date: 03/07/2025

  Thank you for reaching out to us, and I apologize for the frustration youve experienced. I completely understand how frustrating it must be to feel like your concerns arent being addressed, and Id like to clarify the situation and help resolve the ******************* seems there was a miscommunication regarding the cancellation process. We do require cancellations to be done through our official channels, such as our online portal or customer service line, to ensure all details are properly recorded and your request is handled in a timely manner. Im sorry if you were unable to connect with us or if this wasnt clearly communicated.We also take your feedback seriously, and wed like to make this right for you. If you could provide your account details or reference number, I will personally ensure that your cancellation is processed and follow up with you directly to confirm everything is in order.Again, Im sorry for the inconvenience youve experienced, and I appreciate your understanding as we work to resolve this.

• Review fromJane E

  Date: 07/30/2022

  1 star

  Jane E

  Date: 07/30/2022

  I waited all afternoon for a no show however I got an email showing completion & billing. The work order said to do interior. No one rang the doorbell. The back gate was never opened. In past services I make arrangements for my large dog to be restricted as needed. Lies. I called customer service early today and left a message. No return call. Also the same after I got the email about completion. No return call. I am not paying for a service that was not performed. I sent my review to Anthem as well. Worst customer service.

  Anthem Pest Control, LLC

  Date: 03/07/2025

  I sincerely apologize for the poor experience youve had with our service, and I completely understand your frustration. The situation youve described is absolutely not representative of the standard of service we strive to provide, and I am truly sorry for the inconvenience and confusion caused. I also regret that your attempts to contact customer service went unanswered this is certainly not the level of service you should expect, and we will be investigating why this occurred.Please know that we take your concerns very seriously, and we will be addressing these issues with both the technician involved and our customer service team to ensure this doesnt happen again. We value your business and will work to rectify the situation promptly. Id also be happy to assist you with any billing concerns related to the service that was not completed.Could you please provide your account details so I can look into this further and ensure we resolve this matter to your satisfaction?Thank you again for bringing this to our attention. We truly appreciate your feedback, and we will take immediate steps to improve our processes moving forward.

• Review fromEdward G

  Date: 07/13/2022

  1 star

  Edward G

  Date: 07/13/2022

  I was told i could cancel anytime. I am moving and they sent over a contract that i signed. It wasn't my signature on the form. It plainly said A.G. this isn't my signature. They are trying to get me to pay 209 because i'm moving out of state.

  Anthem Pest Control, LLC

  Date: 03/07/2025

  Thank you for bringing this to our attention. I sincerely apologize for the confusion and any frustration this situation may have caused. I understand how unsettling it must be to see a contract with a signature that doesnt match yours, and I truly appreciate you reaching out to clarify ******* seems there may have been a misunderstanding regarding the terms of the agreement. I want to assure you that we take matters like this very seriously. If you believe the signature on the contract is not yours, we will thoroughly investigate the issue. It is important to us that all agreements are signed and agreed upon properly, and we want to ensure there has been no error on our end.Regarding the cancellation and the $209 fee, I understand that you were told you could cancel anytime. However, the details of the contract do include specific terms regarding cancellation, which may vary depending on the type of service agreement. That being said, if you're moving out of state and the charges seem unfair or unclear, we are more than willing to review your case and work with you to reach a reasonable resolution.Could you please provide me with your account details so I can investigate the signature concern and review the specifics of your agreement? I will make it a priority to get this resolved for you as quickly as possible.Again, I apologize for the frustration this has caused, and we appreciate your patience as we look into this matter.

• Review fromJose G

  Date: 06/16/2022

  1 star

  Jose G

  Date: 06/16/2022

  The worst customer service and the manager that runs the ******* office has horrible customer service skills. Every time I called the number providers they never answered the phone and would never call back They did email one time. Manager told me that they only have two employees answering the phone so I dont see how thats my problem. I also have an issue with the same bug problem and they have came out 5-6 maybe more to try to fix the problem and they always sent a lead technician with a stronger product which obviously never works. Manager also told me that its because we live in ***** so the problem is always gonna exist. Thanks for reminding me where I live. In the beginning there were good but after 2-3 months they just became worse. They charged me the cancellation fee Even after the fact I complained about all the services they didnt even do or fix the bug problem. I understand its a contract but they are not even holding up their side of the contract by providing the *** service. I didnt get the managers name but I know it is a woman and that lady needs a serious refresher course on customer skills and should not hang up on customers. I love the *** service at anthem pest control in *******,** Thanks for not doing a **** thing about the bug problem anthem pest control

  Anthem Pest Control, LLC

  Date: 03/07/2025

  Thank you for sharing your feedback. I sincerely apologize for the frustration you've experienced, and I understand how disappointing it is when your concerns are not addressed in a timely and effective manner.We truly strive to provide the best service possible, and its clear that we fell short in meeting your expectations. I want to assure you that your experience does not reflect our standard of service, and I will be reviewing your case thoroughly to understand where we can improve.I regret that the pest issue persists despite multiple visits from our technicians. Its never our intention to leave customers feeling like their concerns havent been addressed. The treatments we provide should be effective, and if they are not working, its important for us to reevaluate the approach. I understand that your situation is unique, and Id like to work with you to determine a more tailored solution to resolve the problem.I also want to address your concerns regarding communication. I completely understand how frustrating it can be when phone calls are not returned or issues are not communicated clearly. We are actively working to improve our customer service processes to ensure quicker responses and more effective solutions.Regarding the cancellation fee, I understand that this has been a point of frustration for you. While we do have contract terms in place, Im happy to review your specific situation to ensure the charges are appropriate given the circumstances.If you could provide me with your account details, Id be happy to investigate your case further and work to resolve any outstanding concerns.Once again, I apologize for the difficulties you've encountered. We value your feedback and will do everything we can to address your concerns and improve our service.

• Review fromMike A

  Date: 05/03/2022

  1 star

  Mike A

  Date: 05/03/2022

  Literally the worst pest control company ever. I started out with this company bc I was referred to them and initially they were great with customer service on the phone and even offered a discount. So that was awesome. Then we scheduled an appointment for a week later. That day comes and we had an appointment set up between *****. No one shows up. I call the company and they said that it was scheduled for a **** appointment and I advised that was absolutely incorrect bc I have to get my kids at 1. So thats not even possible. So I ask them if we can reschedule again to the next day and they say yes. The appointment was set up again for ***** and that day comes. No one shows up again so I call the company and they say the tech was hospitalized and hasnt showed up to anyone so I let them know that I understand that but it wouldve been nice to get notified about that beforehand and we couldve set something else up. So this is now the second time that no one shows up, and I ask to speak to a manager.. the person on the phone said that he was out for lunch but he will call you back later. No manager calls me. So I call back the next day and ask to speak to a manager and she says the same thing.. hes out for lunch. I then ask well what can we do about this bc this is ridiculous that Im willing to pay for a service and cant even get you guys to show up. She then says let me put you on hold and reach out to the manager.. then she gets back on the phone and says.. the manager said that you can either reschedule for the 3rd time or just not use us. I was like wow, thats how people get treated for poor service from you guys.. so I just said never mind. Ill just not continue with you guys and I requested to speak to a manager for the 3rd time and she took my name and number and said that he would call me back.. its now 3 weeks later and still no call from them. Seriously the worst customer service ever and just terrible company in general. Do not use them!

  Anthem Pest Control, LLC

  Date: 03/07/2025

  I am genuinely sorry to hear about your frustrating experience, and I truly appreciate you taking the time to share your feedback. I can fully understand how frustrating it must have been to experience multiple missed appointments, poor communication, and a lack of follow-up, especially after initially having a positive impression of our company.We strive to provide reliable and responsive service, and it's clear from your experience that we did not meet those expectations. I sincerely apologize for the confusion with the appointment times, the lack of communication regarding the technicians hospitalization, and the failure to follow through on promises made to you. Its completely unacceptable that you werent notified in advance and that your attempts to speak with a manager went unanswered.I want to assure you that this situation does not reflect our standard of service, and we will be investigating the issues you've raised. We will take steps to improve our communication, response time, and ensure that this kind of breakdown in service doesnt happen again.I understand your decision to not continue with our services, and I respect that. However, if you are open to it, I would like to personally review your case and see if there's anything I can do to make it right. If there is any chance to rebuild your trust in our company, Id be happy to assist you in addressing any unresolved issues.Once again, I apologize for the inconvenience and poor experience you've had. Your feedback is invaluable in helping us improve our processes, and Ill make it a priority to ensure that this type of situation is not repeated.