Reviews

This profile includes reviews for Red Oak Sanitation, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Red Oak Sanitation, Inc.

  2 Ruby St Gainesville, GA 30501-6540

• 

  Red Oak Sanitation, Inc.

  PO Box 1777 Gainesville, GA 30503

Review Details

• Review fromBonnie B

  Date: 11/02/2023

  1 star
  We are forced to use this company for trash pick up as there are no other options in our area. Pick *** are often missed and we have to call to remind them to come pick up trash in our neighborhood.Most importantly, Red Oak advertises that they have green waste pickup. They don't. They take green waste with your garbage and dump it at the landfill. It does not go to a green waste facility. Their web site displays false advertising that they have green waste collection.

• Review fromGt J

  Date: 10/12/2023

  1 star
  Would give 0 stars. And there is was more to notated than what I'm posting here. Horrible customer service. Denied that they truck who picks up the trash dropped a whole bag of trash and just left it there. Tried contacting the company regarding this and they denied doing any such thing. They are horrible and would not recommend them to anyone. I've seen multiple complaints about the same thing from other customers.

• Review fromFaisal I

  Date: 09/11/2023

  1 star
  I signed up with with Red Oak Sanitation back in late August and told that service begins September 1st. I was told that my bins will be delivered September 1st and my pickup will be Saturday September 9th. My bins were not delivered till Tuesday September 5th after arguing with Red Oak Sanitation. I called Friday September 9th to confirm my pickup for Saturday 10th and told me that I was confirmed. I called the office today asking to speak with the manager and ******* told me they where busy and will call me back and that they didnt schedule me for Saturday September 10th and my pickup will be Wednesday September 12th. I have been going 2 weeks now with no trash pick and Red Oak Sanitation doesnt give a **** about their customers. Please stay away from Red Oak Sanitation. They are not worth the hassle.

• Review fromJimmy G

  Date: 06/23/2023

  1 star
  The owners of Red Oak Sanitation should be ashamed and embarrassed by these reviews. But apparently they are not, because the terrible service continues. Missed pickups at least once a month. Went almost two months without them picking up my recycling. When I demanded a credit they said they would, but did not! As an added insult, their trucks have left garbage scattered on the streets of our neighborhood. In my experience, when you take money out of someones bank account for a service that is not delivered, that is called THEFT. Red Oak, your day of reckoning is coming.

• Review fromRebecca L

  Date: 06/14/2023

  1 star
  The rating for this company is a negative. Zero. Unbelievable!! Worst experience Ive ever had. There has to be something legal customers can do about this company.

• Review fromWill R

  Date: 04/23/2023

  1 star
  I have used Red Oak for more than 20 years. They had always been good at picking up all of my trash, including the 95 Gal Trash and Recycling. I have another smaller trash can that I sometimes use, and they have always been taking that too. HOWEVER, now they only empty the 95 Gal Trash can, and sometimes don't take the Recycling. They also have stopped taking my other trash can. I only take my trash to the curb about twice a month, so there are many times that nothing is out there. I do not appreciate them changing their policy!!!!!!!!!!!!!!!!!!!!!!!! I have called and it has not helped.

• Review fromLisa D

  Date: 02/20/2023

  1 star
  For YEARS the service was excellent, that was due to the exceptional service provided by my route driver! We now have a new driver on our route (I've been told he is related to the owner) and our service went from 5 stars to 1 star. So sad, but we all will have employees that don't care about their work performance or customer service. When you call you MUST call each week it is missed or they won't give you a credit. Don't wait and ASSUME they will pick up the following week since they missed last week.... they will miss for the second week and the office said it was MY responsibility to call WEEKLY in order to get credit! At least once a month we get a missed pick up and the driver NEVER reports it to the office... why would he, my pick up day is on Friday and he wants to get off work earlier so he just drives on by!!! When I said this to the customer no service clerk, she said Yes your probably right!! Enough said, you get the picture :-(

• Review fromRita W

  Date: 02/07/2023

  1 star

  Rita W

  Date: 02/07/2023

  Red Oak Sanitation took over our community from WM. We got our bills in November and they had gone up 35.00 dollars a quarter. This is outrageous considering that they never sent us a notice saying our bills were going up. They also WILL NOT pick-up our leave’s anymore something you do not know about until they just left them sitting on the curb. Then you call them and they tell you they’re not going to pick them up anymore. They are charging us 35.00 more and we are getting less service. This is a HORRIBLE company.
  

   

  Red Oak Sanitation, Inc.

  Date: 02/10/2023

  without an address or account number it is impossible for us to reply to any specific concerns
  

   

• Review fromRyan s

  Date: 01/04/2023

  1 star

  Ryan s

  Date: 01/04/2023

  Red Oak Sanitation may be the worst business I have interacted with to-date. They have a monopoly on services and do not care at all about their customers. I have paid my trash services bills on time my entire life. When Red Oak took over for our neighborhood (as the only option), they tried to call me about a bill and admitted they did not have my phone number. So instead of a letter or any other communication, they took my trash cans. I was told my account info is the same to log in and pay - which is also entirely not true. There was some new code that I never had nor created.Finally, they have doubled the bill for our neighborhood in this last quarter saying we no longer have an HOA rate. For context, our HOA had services with WM who outsourced us to Red Oak. Horrible experience, horrible company.

  Red Oak Sanitation, Inc.

  Date: 01/05/2023

  we apologize for any inconvenience due to outdated data that was supplied to us

• Review fromToby G.

  Date: 11/07/2022

  1 star

  Toby G.

  Date: 11/07/2022

  Astonishing how a company can be so inept at such a simple task. They regularly miss pickups. You call during their limited business hours, they promise to come pickup in a couple of days (And seldom do.) or refund you for the prorated amount for the single pickup. Forget about all the hold times and the time you spend dragging your cans up and down your driveway. They have absolutely no regard for the headaches they cause.

  Red Oak Sanitation, Inc.

  Date: 01/05/2023

  If the complaint was supply an address , without customer info it is impossible for us to address any customer concerns