Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 5th 2025, I put down a down payment of $1,500 for a 2011 ****** versa with ****** miles on it. I was told that payments would be $134 per week. Made my first payment on March 20th in the amount of $178 that they took for my account. That was more than we had agreed on. They're overcharging for vehicles that are not even a quarter of what they are worth. It is a scam. They shut your car off, they don't keep track of what you paid, there's bad reviews everywhere this place needs to be investigated. It's ridiculous how they're stealing from people. Hard-working people such as myself.

  

  Business Response

  Date: 04/17/2025

  We thank Ms. ******* for her feedback

  After reviewing this account it was charged the correct amount. 

   

  As always we are here to assist the customer in any way that we can. If she reaches out to us at ************

   

  Thank you

   

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello so I purchased a car, I put the $800 down that they asked for & now two months later they say I owe $2000. Mind you, whatever tax thing they have going on was never explained. I been paying the $255 car note every two weeks on time. Mind you I have only had the car for 2 month. The ** never worked, I told them it never got fixed. When I turn the car on it says Service Tire Monitor. That also never was down. I also got an oil change, tint removed because it was coming off, new windshield wipers cause the ones the car came with was done for. Not to mention I have to get brakes and rotors all the way around and 4 new tires and they expect a $2000 payment. If this is the case should I give the car back and get all my money back I have put down, the payments I made plus the money I put into the car to keep it up and running? Gas money I wouldnt ask for that back because I need that to get me to and what I need to do. But the $2000 they want I dont have to give to them because that was never explained at the time of purchase. I can return the car but I would need all my money back so that I can go purchase else where or they can continue to get the $255 every two weeks.

  

  Business Response

  Date: 03/04/2025

  We thank Ms. ***** for her feedback

  Ms. ***** signed a promissionary note during her sale agreeing to pay $2000 taxmax payment per her contract. 

  We offer a ****** mile/24 months powertrain warranty covering all major mechanical  issues.

  The customer is being charged per her contract, we are her to help her if she wants to ask any further questions 

   

  Thank you

   

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this car business over $13000 in car payments they have caused me so much emotional distress I missed work at days cause they cut off my car without any warning been late to work several times cause of them and I pay $172 every week on Friday and they only reported I paid off $3000 aint no way!!!!!! I gave the car back a month ago involuntarily repossession and they still never closed my open loan account they are trying to finesse me and mess up my credit and my money they have done this to over 30 customers please shut down this business before one of us die of emotional distress and stress

  

  Business Response

  Date: 02/28/2025

  We thank Mr. ********* for his feedback

  This customer purchased a  2010 ****** Corolla on 7/23/23. 

  We have researched Mr. *********** account. Mr. *********** vehicle was repossessed due him voluntarily giving up the vehicle. 

  We gave Mr. ********* the legal ramifications of a repossession. This includes that the repossession will be reported to the credit bureau's. 

  We offered Mr. ********* time to redeem his vehicle and he refused. 

  At this time we consider this issue addressed

  Thank you

   

   

   

   

   

   

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22966571
  
  I am rejecting this response because: they havent been accurately reporting to the credit bureaus I have made more payments and gave this business over $10,000 dollars in payments and interest and only $3000 reported to my credit report and its been over a month almost two months since i involuntarily gave the car back they have yet to close the account on their end and keep trying to take money out my account every Friday for a vehicle I dont have anymore it was already a lemon when they sold it to me claiming they was gonna fix everything wrong with the car and never fix anything at all 
  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 03/11/2025

  We thank Mr. ********* for his feedback
  This customer purchased a  2010 ****** Corolla on 7/23/23. 
  We have researched Mr. *********** account. Mr. *********** vehicle was repossessed due him voluntarily giving up the vehicle. 
  We gave Mr. ********* the legal ramifications of a repossession. This includes that the repossession will be reported to the credit bureau's. 
  We offered Mr. ********* time to redeem his vehicle and he refused. 
  At this time we consider this issue addressed

   

  Thank you 

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ****** Camry 2009 back in june of 2023 , on the 3rd day of having the car i was coming down a very steep mountain and as im goin into the curves i applied my breaks but they were not stopping me instead it felt as tho the car was applying the gas ! At this point im standing on the breaks and decided to put the e break on and swung around into a truck pull off , sat there a min and calmed down decided to ease my way home when i did get home i told my cousin what happened she told me to call the car place and tell them to come get the car that i didnt want that death trap! When i called my account manager i had it on speaker for everyone around me to hear the convo and she told me , well just drive it till next week and c if it does it again!!!!!!!! Then pretty much hung up on me once that was said!! They didnt trade out the car or anything!!! So i had no choice but to drive the only vehicle i had to get my older family to and from the doctor and me to and from work! Yes it kept doing it so i called back when she had said to but had done research and told her there is a recall on the throttle pedal getting stuck open , she tells me then it aint their problem its ******* so call them about it i call them they wanted me to pay for the recall since the car had already been in a shop to fix the same issue that still wasn't fixed!!!!!! End of story the car ended up blowing a rod thru the motor and the car lot decided to take money out of a friend of mines account who wasnt even a co signer!!!! They took from him $1532 by this time i had paid in $20,000 + and will be doin more then just a review so they will be talking to an attorney!!!!!!!

  

  Business Response

  Date: 01/14/2025

  We thank Ms. ****** for her feedback. 

  We have researched Ms. ****** s account. Our records indicate Ms. ************ purchased a 2009 ****** Camry on May 30, 2023.

  On 12/02/2024 we received an abandoned motor vehicle notice. We picked up the vehicle from the towing lot as we were unable to reach Ms. ******* The fees that accrued were $560. Once we picked up the vehicle we discovered the vehicle was in an accident and the front bumper was off and the vehicle had frame damage. 

  After reviewing Ms. ******** account we do not see where she reported an accident until the vehicle was impounded on 11/23/24. Ms. ****** disputed the last several payments she made on the account. Ms. ****** has not contacted Sports & Imports since her vehicle was impounded. 

  We have attempted to contact Ms. ****** multiple different dates and times and we have not been successful in getting in touch with her. We consider any concerns resolve to the best of our ability

   

  Thank you, 

   

   

   

   

  Customer Answer

  Date: 01/19/2025

   
  Complaint: 22749717
  
  I am rejecting this response because: it is a complete lie from the business they have NOT tried to contact me at all , they were notified about a accident involving a deer and wanted to charge me $3000 dollars to give it to them to fix and i was not aware of fram damage that must of been why the car drove like it did from the start and i wasnt informed from them !!!! So no i am NOT happy with the response!!!!!!!!!
  
  Sincerely,

  
  
  ******* ******

   

   

   

   

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 4 i went too purchase a car due too i was about too have a important surgery and was going too be out of commission starting Nov 5 i went too sports & imports Auto i in up getting a ****** Murano 2010 i was told it has a warranty through the company i just have too call too to set a appointment 4 days later i call too let them know the car was leaking something and making a loud noise i was told that there was know appointments available i said i need the car for for and just had a surgery i talked too ****** she my service manager she wanted me too wait 4 weeks i just paid 1200 down and the car dont work then my friend gave me $150 too pay for a diagnostic through a company i got the news the car needed a power steering rack and a oil filter housing gasket I then call ****** back she schedule the car too get picked up too get fix but i still dont have my car i asked too speak with a manager she refused too i ask the sales guy he stop responding i call talk too customer service she keep saying there is know manager on duty I gave them 1200 never drove the car and never got the warranty applied now i am up for eviction i cant pick up any jobs due to not having a car please help

  

  Business Response

  Date: 01/03/2025

  We thank Mr. ******* for his feedback

   

  We have researched Mr. ********* account. Our records indicate Mr. ******* purchased a 2010 ****** Murano on November 4,2024

  On  November *******, Mr. ******* called in and advised his account manager the vehicle won't go into reverse. His account manager offered him repairs through our Power train warranty and waived his deductibles. Mr. ******* advised the account manager he will not be able to turn the vehicle in until November 25, 2024. 

  On November ******* Mr. ******* missed his 1st deferred down payment and the account manager called him. She offered him repairs through the warranty and requested the payments that was due. Mr. ******* asked for some time to come up with the payment. The account manager agreed and sent the vehicle to the shop. 

  On November *******, the account manager advised Mr. ******* his vehicle was repaired and he needed to pay his deferred down payment. Mr. ******* picked up the vehicle and refused to pay his deferred down payment. 

  On November ******* the vehicle was picked up as an early payment default. As the customer never paid his deferred down payment. He also was given the option to redeem and was never able to pay to get his vehicle back. 

  Thank you 

   

   

   

   

• Initial Complaint

  Date:12/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov 4 $1200 down The Business is not help will not let me speak to a manager

  

  Business Response

  Date: 12/10/2024

  We thank Mr. ******* for his feedback 

  On 11/26/24 Mr. ********* vehicle was repossessed for being a 1st payment default after multiple chances were given to him to pay his deferred down payment. On this date the customer did in fact speak with an account manager to be assisted. 

   

  We have offered Mr. ******* redemption options and the customer refused. 

  We consider this matter resolved 

   

  Thank you

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I test drove car that hadnt been inspected and then sold to me but when I got ready to leave in car they said that it had to be inspected they would bring it to me tomorrow at my home but never did cant get anybody to talk to me about it

  

  Business Response

  Date: 10/05/2024

  We thank Ms. ******* for her feedback. 
  
  On 9/25/2024. Ms. ******* purchased a 2012 Chevrolet Impala from Sports & Imports. She agreed to leave the vehicle to complete inspections. 
  On 9/26/2024 Ms. ******* advised she wanted a refund and decided not to keep the vehicle. 
  On 9/30/2024 we came to an internal resolution with Ms. ******* that she found satisfactory. 
  We consider this matter resolved 
  
  Thank you 
  

  Customer Answer

  Date: 10/08/2024

  They are lying I should not have been allowed to drive or purchase vechicle that had not been inspected I talked to the 6 buisness days as of today and they told me they would be sending my money I should receive it within 3 5 buisness day which was yesterday and I never to possession of the vechicle 1000 they have stoked from me

  

  Business Response

  Date: 10/08/2024

  We thank Ms. ******* for her feedback. 

  Ms. ******* no longer has the card she made the payment with. She has to follow-up with her bank. Since she no longer has the original form of payment her bank should be able to assist her. We are here to assist her or the bank, but we have no way of putting funds back to the card she used she advised she closed that account. 

   

  We are here to assist in any way we can 

  thank you 

   

  Customer Answer

  Date: 10/09/2024

   
  Complaint: 22340689
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 10/22/2024

  We appreciate Ms. ******* for her feedback

   

  This issues has been resolved to the best of our ability 

  Thank you 

   

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from sports and imports on a Friday evening pulling off the lot noticing things wrong with the vehicle and was told to make a phone call on Monday morning come Monday morning. I called to speak to my case manager. My vehicle broke down transmission gone my manager gave me an extremely hard time and refused to transfer me to or tell me who her supervisor was. Seen as multiple friends of mine have bought or least vehicles from the same supplier of the vehicle. I have previous owner took it back because the transmission went out because I told them that I know this information they have told my car have been giving me the runaround what is the next step mechanical trade or fixing a vehicle and giving it back every time I call they tell me its under investigation and give me more information. What investigation is about? What are the steps in the process? What is coming next? Im still paying for the vehicle both car payments and insurance, but they refuse to fix the car to give me a new one. I have not heard anything from anybody for three days and Ive been calling multiple times a day every day , the fact that they knew that was good to speak and still sold it to me and refuse to honor their service agreement. They have to investigate the fact that I know that this car was trash from the previous owner.

  

  Business Response

  Date: 08/19/2024

  We would like to ******************************
  

  We have reviewed s Mr. ******************* Mr. ******************** a 2014 **** Focus on 8/10/2024. The vehicle purchase came with a 2 year/24,00 mile powertrain warranty covering the engine and transmission warranty. This is offered as a courtesy and ************** does not pay out of pocket for this warranty.
  

  On 8/12/2024 ************** advised his account manager he was having mechanical issues. We got the vehicle towed to the repair facility on 8/13/2024. 
  
  On 8/14/2024 ************** called in and advised his account manager he was no longer interested in keeping the vehicle or waiting for the repairs.
  

  On 8/16/2024 ************** was contacted by the account manager to advise he would be refunded his DP of $700 as a good-faith gesture since he was not interested in keeping the vehicle or waiting for repairs. ************* agreed this would be an acceptable resolution for him

  The refund was submitted back to him.
  

  We do sincerely apologize for the inconvenience.
  

  We consider this matter resolved.

• Initial Complaint

  Date:08/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are selling lemons off the lot. Vehicle couldn't pass emissions. Took it in for repairs stayed in the shop over 6weeks. I still don't have a car. And they want me to make a payment on it. Keep sending notifications about repossession if I don't make a payment for the six weeks they have had my vehicle in there shop. I asked for my money back and was told no. I started financing in January, it is August. I gave them two attempts to fix the vehicle and it never got fixed but they keep trying to collect payments off my debit card. I told them on my last visit I want all my money back. I can't trust them they will lie just to make a dollar. That's bad business

  

  Business Response

  Date: 08/15/2024

  We want to thank **************** for her feedback.

  Our records reflect **************** purchased a 2012 **** Fusion on 1/27/24. On advised her account manager on 5/30/24 that her vehicle won't pass emissions. Her account manager offered to service her vehicle and get the emissions test for her.

  **************** called in again on 7/11/24 to advise her vehicle did not pass emissions. The account manager offered repairs and asked her to turn her vehicle in. We have been waiting to service the vehicle and do her emission via her warranty. 
  
  The vehicle was turned in and sent to the shop. The parts and labor work took longer than expected. As a good faith gesture, we credited the customer 3 payments on her account. The vehicle passed emissions on 7/31/24.
  
  Our records indicate we have assisted this customer with her concerns
  
  We consider this matter closed

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car through Sports and Imports Auto in a Gainesville ******* in March 2024. I hit a deer in the vehicle in May 2024. The company came to retrieve the car for repair mid May. I had to come up with $1000 deductible to have the car repaired. That took me nearly 2 months. During that time the company continued to take payments every week. Not providing a replacement vehicle or rental or anything. I paid the deductible July 2024. I called to check on the vehicle and the company couldnt tell me whether they were fixing the wrecked vehicle or if they were replacing the vehicle with another vehicle. I called for 2 weeks. Eventually this ended in my calls being forwarded to voicemail. I emailed and got no response. They still never replaced the vehicle. They took 2 months worth of payments and $1000 deductible and I still have no car and I cant get any answers as to why.

  

  Business Response

  Date: 07/29/2024

  **********************, 

  Firstly I want to apologize on behalf of Sports and Imports for not meeting either your or our high expectations.  We take feedback like this seriously and strive to improve our products and services.

  On March 25, 2024, Mr. ********* acquired the vehicle in question. He was involved in an accident in May; however, the specific date remains unclear as he opted not to report the incident to law enforcement. On July 2, 2024, Mr. ********* settled his $1,000 deductible, thereby closing his account in good standing and fulfilling the remaining balance of $16,500 on his financed vehicle.

  We understand your frustration and sincerely apologize for the difficulties you've faced. However, it's important to note that our policy regarding vehicle repairs and coverage is clearly outlined in the contract agreement. The responsibility for the deductible rests with the vehicle owner in such incidents, as it is standard practice in auto insurance.

  Your satisfaction is important to us, and we will do our best to address your needs promptly.
  

  Customer Answer

  Date: 07/29/2024

   
  Complaint: 22007823
  
  I am rejecting this response because: the contract also states that the buyer of the vehicle will be allowed to obtain another vehicle post repair and or deductible. I was never given the option to get a new vehicle. It was also never explained to me why I could not have another vehicle. Or that my account had been closed.  They took the deductible after taking payments for 2 months that we didnt have a car because they took it supposedly for repair. 
   This is all very terrible business practice. Id like my money back for the two months I paid for a vehicle I didnt have possession of. Thank you for your time and attention to this matter.
  Sincerely,
  
  *****************************************

  

  Business Response

  Date: 08/05/2024

  **********************, 

  We understand your concerns regarding the handling of your vehicle after the incident. However, since you did not file a police or incident report following the wreck in May, we were unable to verify the circumstances leading to it, which affects our ability to transfer you into another vehicle as per your contract. The deductible payment you made was accepted to close your account, as this was standard procedure in the absence of any documented incident. We regret any confusion regarding your options, but our policy requires clear documentation for any considerations of a new loan. Unfortunately, we are unable to process a refund for the months of payment in question, as these payments cover the loan obligations during that time. We appreciate your understanding.