Complaints
This profile includes complaints for World Financial Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 222 total complaints in the last 3 years.
- 47 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was convinced into a $125 background check fee to later find out this company filed under WFG is a scam. I would like this transaction disputed and my money to enter my back account. I have filed a dispute claim with US Bank cardholder services.
Business Response
Date: 07/22/2022
Since founding in ****, World Financial Group Insurance Agency (WFGIA), a Transamerica company, has protected millions of individuals and families through financial education and planning.
WFGIA also offers a business opportunity to those interested in becoming insurance licensed agent. People interested in this business model must know it takes integrity, hard work, determination, and the desire to think of others needs first to succeed.
Our ******+ independent agents across ************* provide their clients with access to financial products and services from reputable insurance providers, as well as assist with education and retirement planning to help clients build better futures.
We are sorry that this opportunity did not work for you. You will be contacted you via email address provided. We wish you well in your future endeavors.
Sincerely
WFGIAInitial Complaint
Date:07/16/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I feel like I was mislead by this company and like others was invited to be an associate with WFG. Without any further explanation I was lured into paying $125 service and submit a background check. I do not feel I should be charged and would like to reverse my payment of this amount and my personal information such as social security email address and anything tied into that! Thank you.my code is 88UGX .Business Response
Date: 07/17/2022
Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIACustomer Answer
Date: 07/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was informed that I will get refund in 10 to 14 business days.
Sincerely,
*************************Initial Complaint
Date:07/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was asked to pay $125 for what I was told was a background check today. Orientation tomorrow with promise of copy of what I signed. I dont want to be part of the company. I dont want my info saved to someones computer. Took me a few hours but hours I want back.Business Response
Date: 07/15/2022
Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIAInitial Complaint
Date:07/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To whom it may concern,On Wednesday, July 13, 2022, I was invited to become an Associate with World Financial Group. I payed $125 for a background check which I was told would not result in immediate employment. After a commencing orientation I became aware that the recruiting associate was not up front and transparent with me about fee and pay structure, and that I had become a bonafide associate of WFG. Because I was mislead into employment, I no longer wish to be involved with the company and would like a refund. I also want all my personally identifiable information, social security number, address, phone number, and email removed from WFG's systems. Thank you.Business Response
Date: 07/14/2022
Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIAInitial Complaint
Date:07/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May ********** Tuesday, June 7, 2022, I was invited to meet an Associate with World Financial Group to discuss a financial program. After being pressured, and against my better judgement, I was lured to pay a fee of $125.00 to secure a background check for an agency code. Upon further investigation, I no longer wish to be involved with WFG and am requesting a refund and termination of sales representative agreement. I also want all my personal information, social security number, address, phone number, and email removed from WFG's system.I have emailed the company at ******************************** to no avail and am now requesting the assistance of the BBB. My WFG Code is 88EUS. Thank you.Best,*********************Business Response
Date: 07/13/2022
Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIAInitial Complaint
Date:07/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A friend introduced me to this new business opportunity by becoming an Associate Agent in ***IA. Further research about the company, I found out more about their business model which is not a good fit for me, and I'm extremely uncomfortable with that business model. My Agent Code is 88OEN registered on July 5th, 2022. I want to cancel my membership and get a refund of the $125 that I paid. I also ask that all my details including my Social Security, address, phone number, and email be expunged from the *** system.Business Response
Date: 07/13/2022
Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIACustomer Answer
Date: 07/19/2022
Please see below message from the ****** Thank you for contacting WFG. I'm yet to receive the refund since they said it takes ***** business days. waiting patiently.
As of 7/11/2022, your code number has already been terminated and a refund was issued on 7/13/2022. The refund usually takes about ***** business days. Please feel free to reach out if you have any other questions.
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