Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 3, 2023 Under Order ID: ********************, I made an order with a guaranteed shipping of 24 hours. The item was sent to production on November 3, 2023. However, on November 6th the order was still not shipped violating the companies customer guarantee policy. Despite being informed on November 6th that the order had not been placed into shipment for 72 hours, the representative refused to provide a refund or cancel the order. Per BannerBuzz's website, 24 hour shipment is guaranteed, they display an estimated delivery date for my order product based on the selected shipping method. In my case there was zero issues with the shipping company, the issue was 100% the fault of BannerBuzz failing to have fulfilled the order to meet the expected delivery date. I even gave them the opportunity to cancel the order on November 3rd and then again on November 6th. I asked for them to cancel the order or change the delivery date to November 8th. They refused to do so

  

  Business Response

  Date: 11/07/2023

  Hi *******, 
  
  We are sorry for the negative experience you had with us. 
  
  As per your concern, we do provide the overnight shipping, however, it is on a selected product and the same is mentioned on the website. Also, it depends upon the shipping method you choose while placing an order. 
  
  Upon checking the order details, we can see that you have selected the priority shipping method, and the estimated delivery date is Nov 10th , 2023. Customer will be able to see the same on the cart page while placing an order. Moreover, upon the order placement, an immediate confirmation is sent to the customer's registered email address which consists of all the order details to recheck. Please find the attached order invoice copy for your reference.
  
  The order has been processed after your approval on the artwork. We also notify the delivery date once the customer approves the artwork so they can get an idea about the same. Unfortunately, we did not receive the cancellation request before the order went in production.
  
  We have shipped out the product same as per the selected shipping method and the delivery time frame has not been passed yet. Please find the below tracking details for your reference. 
  
  FedEx Tracking Number: 786009893045, ********************************************************************************************
  
  Thank You. 

  Customer Answer

  Date: 11/11/2023

   
  Complaint: 20837245
  
  I am rejecting this response because: this item never arrived despite best efforts made on my part to ensure that the delivery date could be met. Banner Buzz refused to mitigate the situation by (i) failing to initiate production from November 3rd until November 6th, production was only initiated after my complaint, (ii) refusal to expedite the shipping despite my willingness to pay extra, I was told that the delivery date could be met therefore I cannot change the shipping method even at my own cost, (iii) and lastly Banner Buzz failed to deliver the product to the shipping site on time, the delivery was sent after the cutoff timeframe making impossible for the shipping company to complete the delivery at all.

  I refuse to accept this merchandise and I am adamant a refund should be initiated inline with your guarantee on your website. 

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 11/13/2023

  Hi *******, 

  We are sorry to note your disappointment. 

  As mentioned previously, you have selected the priority shipping method, and the estimated delivery date is November 10, 2023. Moreover, for this particular product, you have selected the fastest shipping method. Considering that we were not able to prioritize the order. Also, the order has been processed after your approval of the artwork. We also notify them of the delivery date once the customer approves the artwork so they can get an idea about it. Unfortunately, we did not receive the cancellation request before the order went into production. 

  We can understand that the product was not delivered on the 10th; however, that is just an estimated delivery date. On a priority shipping method, there are 89% chances that the order will be delivered on time and 11% chance that it will take +1 business day. Which is November 13th, and the time frame has not been passed yet. The delivery information is mentioned on the website cart page under the priority shipping method option. Please find the attached screenshot for your reference. 

  We request you to wait till 13th November. If the product will be delivered after the 13th of November, you can certainly reject the package. Once the package will be rejected, you can notify us, and we will proceed further with the refund process. If you are fine with the same, then kindly confirm. Our team has sent you the email, kindly check and revert us back on the same. Please note that if the product will be delivered by 13th November, then we will not be liable for the refund.  

  Thank You. 

   

  Customer Answer

  Date: 11/13/2023

   
  Complaint: 20837245
  
  I am rejecting this response because today is November 13th and there is nothing delivered. In addition, you are failing to take any accountability:

  1. There was no delay in the artwork. Review comments were received at 11:20 AM on November 3rd, 2023.  All artwork was approved at 11:37 AM on November 3rd, 2023.

  2. The artwork was sent immediately into production at 12:33 PM on November 3, 2023.

  3. At that time, the delivery date was still guaranteed for November 10th. Bannerbuzz refused to provide me an expedite shipping option at my own cost.

  4. The issue is that after the artwork was approved on November 3, 2023 at 12:33 PM, production did not take place until November 6, 2023, which is for 3 more days that's 72 hours later.

  5. In addition to the failure to actually product the product, after production, the package was sent after the deadline for the shipper on November 7, 2023 at 2:26 AM.

  6. From production to shipping, this is a failure on BannerBuzz to respond accordingly and timely. There is no reason that production took 3 days and delivery to the shipper was after the cutoff the following day. That's a total of 4 days within BannerBuzz's control but failure to be timely or follow the company policy.

  7.Your delivery date was guaranteed November 10th. Today is November 13th, that is 48 hours later than the guaranteed delivery date which is 2+ business days not 1 business day.

  8. Your website states " In rare instances, if we have made an error in your custom order or the product is damaged during transit, we will promptly replace your order or offer a full refund."

  9. Your website states "If youre not satisfied, were not satisfied. Well reprint or refund your order - guaranteed" 

  10. Your website states "Want it by Wednesday, Nov. 10? Order Today and choose 'Priority Overnight' shipping at checkout."

  Considering that your company was in fact "NOT ABLE to prioritize the order", I want a refund. 

  
  Sincerely,
  
  *******

  Customer Answer

  Date: 11/16/2023

   
  Complaint: 20837245
  
  I am rejecting this response because:
  
  8. Your website states " In rare instances, if we have made an error in your custom order or the product is damaged during transit, we will promptly replace your order or offer a full refund."
  9. Your website states "If youre not satisfied, were not satisfied. Well reprint or refund your order - guaranteed" 
  10. Your website states "Want it by Wednesday, Nov. 10? Order Today and choose 'Priority Overnight' shipping at checkout."
  Considering that your company was in fact "NOT ABLE to prioritize the order", I want a refund. 
  

  I am rejecting this response because today is November 13th and there is nothing delivered. In addition, you are failing to take any accountability:
  1. There was no delay in the artwork. Review comments were received at 11:20 AM on November 3rd, 2023.  All artwork was approved at 11:37 AM on November 3rd, 2023.
  2. The artwork was sent immediately into production at 12:33 PM on November 3, 2023.
  3. At that time, the delivery date was still guaranteed for November 10th. Bannerbuzz refused to provide me an expedite shipping option at my own cost.
  4. The issue is that after the artwork was approved on November 3, 2023 at 12:33 PM, production did not take place until November 6, 2023, which is for 3 more days that's 72 hours later.
  5. In addition to the failure to actually product the product, after production, the package was sent after the deadline for the shipper on November 7, 2023 at 2:26 AM.
  6. From production to shipping, this is a failure on BannerBuzz to respond accordingly and timely. There is no reason that production took 3 days and delivery to the shipper was after the cutoff the following day. That's a total of 4 days within BannerBuzz's control but failure to be timely or follow the company policy.
  7.Your delivery date was guaranteed November 10th. Today is November 13th, that is 48 hours later than the guaranteed delivery date which is 2+ business days not 1 business day.
  8. Your website states " In rare instances, if we have made an error in your custom order or the product is damaged during transit, we will promptly replace your order or offer a full refund."
  9. Your website states "If youre not satisfied, were not satisfied. Well reprint or refund your order - guaranteed" 
  10. Your website states "Want it by Wednesday, Nov. 10? Order Today and choose 'Priority Overnight' shipping at checkout."
  Considering that your company was in fact "NOT ABLE to prioritize the order", I want a refund. 
  
  

  
  

  

  Business Response

  Date: 11/17/2023

  Hi *******, 
  
  We are sorry for the inconvenience caused to you.
  
  As per your concern, we can certainly understand that artwork has been approved within the time frame. However, production and delivery time will depend upon the shipping method you choose while placing an order, and we have shipped out the product as per the same.
  
  As mentioned earlier, the priority overnight shipping option is available on selected products only. Please see the attached website screenshot for your reference. Unfortunately, your product does not fall under that shipping method, considering that the shipping method has not been upgraded.
  
  Moreover, the 10th of November was not a guaranteed delivery date. It was an estimated delivery date, and you will be able to see that same while placing an order and into the order confirmation. Also, in priority shipping, there are 89% chances that the order will be delivered on time and 11% chance that it will take +1 business day. The delivery information is mentioned on the website cart page under the priority shipping method option. Please see the attached screenshot for your reference. Saturday and Sunday do not fall under business days, considering that in your case, the next business day of the delivery was 13th of November.  
  
  As promised and as per the priority shipping method, ***** attempted the delivery on 13th of November. However, it shows "customer not available or business closed". That is the reason it was not delivered on the same day. Please find below the tracking link for your reference.
  
  ********************************************************************************************
  
  Furthermore, we do provide a resolution if there is any manufacturing defect or error on our part. Unfortunately, we are unable to find any errors on our end. Also, our website stated that "If, for any reason, you're not completely satisfied with your purchase, rest assured, we've got you covered under certain terms." 
  
  However, as your satisfaction is our priority and as a one-time expectation, we have initiated a refund request for your order. Once approved, it will be processed within 2 business days. Depending on your bank, the amount may take up to 7 business days to reflect in your account.
  
  Thank You. 

  Customer Answer

  Date: 11/21/2023

   
  Complaint: 20837245
  
  I am rejecting this response because: I have not received a refund
  

  Customer Answer

  Date: 11/29/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  ***********************

• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with the company September 27th for an event on October 7th. After some delays in design, I requested to upgrade my shipping and paid the costs associated to insure the order would arrive on time. It was stated the order would arrive October 6th. I did not arrive until October 9th. When the order arrived, not only was it late, but the print was also incorrect. I contacted the customer support team multiple times in an attempt to reach a resolve. I was told I would get a response within 24 hours via email. I did not. I contacted customer support again. Today I was contacted via email and Banner **** has refused to refund the incorrect print job. Unfortunately communication is impossible so I have turned to the BBB.

  

  Business Response

  Date: 10/12/2023

  Hi *******, we regret to learn of your dissatisfaction with the order's delivery. The order was rush constructed and dispatched as per the schedule; however it was delayed in transit. Although we employ leading delivery companies such as *********** and DHL, we have no control over whether or not the package is delayed in route. Furthermore, Bannerbuzz has no control over the performance of third-party couriers and is not liable for any delays caused by the couriers' shipping service as mentioned in our Terms of Use.

  
  Also, we deeply regret the bad experience you had with our customer support representatives. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect. We take great satisfaction in providing our all every day to give prompt and courteous service to every client, but we fell short in this case. We apologize profusely for this.

  As your desired settlement, we have initiated a full refund request for the order. Once approved, it will get processed in 2 business days and might take 7 business days to reflect in your account. We hope the issue is now resolved. If we could be of any more help, feel free to contact us.

• Initial Complaint

  Date:10/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a window vinyl from BannerBuzz after seeing that they offered what I was looking for. Their website advertises 100% satisfaction guarantee, so I trusted that either the product would be good, or they would resolve the problem.The vinyl arrived, and I attempted to apply it to a window inside my office. I have used these vinyls before without any issues, so I know how to apply them. The vinyl went on really poorly, continually wrinkled up on the window, and would not go on straight. We attempted to remove parts and re-place them on the window to no avail. Eventually, we realized that it was not something we could fix, and I contacted BannerBuzz about the problem, including photos of the issues. They asked me to send a video, which I did. They then told me that the problem was a user error and they wouldn't do anything about it. I know this was not a user error as I am familiar with this type of product and know how to apply it successfully. In my video to them, I included another window with a vinyl on it (ordered from a different website) to show them that I have successfully installed this type of product without issue. I brought up that their website advertised satisfaction guaranteed, but they refuse to offer any solution other than a discount on future orders.

  

  Business Response

  Date: 10/10/2023

  
  Hi *******, we apologize for any inconvenience caused and understand that this falls short of our customers' expectations. We have thoroughly reviewed the situation and have confirmed that all details have been considered to ensure a satisfactory resolution. After reviewing the shared video, we have determined that it might be an installation issue. Also, we have updated the installation video on the product display page for reference. Unfortunately, we have been unable to identify any errors on our end. As a gesture of goodwill, we are offering a 30% discount up to $75 for a reorder.

  Customer Answer

  Date: 10/10/2023

   
  Complaint: 20703418
  
  I am rejecting this response because:

  This doesnt solve anything. My product itself was not satisfactory and had nothing to do with the video on the website. I already know how to install these. And a discount on a future order doesnt help me at all when this situation has caused me to lose all faith in both the service and products at BannerBuzz.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 10/11/2023

  Hi *******, we apologize for any inconvenience caused. We understand your concern, but as previously stated, we doubt this to be an installation issue. However, we prioritize your satisfaction and have initiated a full refund request as a goodwill gesture. Once approved, the refund will be processed within 2 business days and may take up to 7 business days to reflect in your account. We hope this resolves the issue. Please do not hesitate to contact us if you require further assistance.

  Customer Answer

  Date: 10/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered through one of their many names, BestOfSigns. These clowns can't do anything right. Several times they have screwed up, and I pay dearly for overnight shipping, yet they don't send it overnight. For my last order, it arrived several days AFTER I should already have received it, with hanging it scheduled for an event for one of our biggest clients, and it wasn't even made properly! This particular banner was not sealed, not hemmed, no wind flaps, and not overnighted. They are costing me customers and LOTS of money as they've screwed up before a few times. These people should be put out of business, completely worthless.... I am looking into filing a lawsuit.

  

  Business Response

  Date: 09/24/2023

  Hi ****, we regret the inconvenience this has caused you. We certainly understand this is not the ideal experience we want our customers to have. Upon reviewing the details, we can check the order was delivered on Friday, 9/8/23, i.e. the estimated date of delivery shown on the order. It was delivered via ***** Tracking: ********************************************************************************************. Customer Satisfaction is our topmost priority, and as your order had manufacturing issues, a full refund for the order was processed from our side via Transaction ID: "**********************************". We have also attached the credit memo for the same. We hope the issue is now resolved, if we could be of any more help, feel free to write to us back.

  Customer Answer

  Date: 09/25/2023

   
  Complaint: 20626148
  
  I am rejecting this response because: this banner was for the city's main annual event, of which I am a member of three city board of directors. Best of Signs' pathetic product which I received was defective in several ways, and was late, which caused a lot of costs and chaos because of scheduling and logistics of hanging a banner over a highway. Best of signs has embarrassed me before, but not this badly, as the entire city and it's government saw the terrible banner that I was forced to give them, even though ample time was given to BOS through MANY contacts with the company to replace it in a timely manner. They ignored me and my dire situation, and did absolutely NOTHING except refund me once I filed the complaint, which was forced and does nothing to repair the damage they have caused. This has cost me dearly to my stellar reputation, has cost me money & will cost me lost business, so I demand a SIGNIFICANT credit to my account, or I may pursue legal avenues to recoup my losses.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/29/2023

  Hi ****, we deeply regret that your order did not meet the expected delivery timeline, and we understand the frustration and inconvenience this delay has caused. Your satisfaction is of the utmost importance to us, and we take full responsibility for falling short of your expectations. Our team has investigated the reasons behind the delay, and we are actively taking steps to prevent similar issues from occurring in the future. We value your feedback, and it serves as a vital source of improvement for us.
  
  In recognition of the inconvenience you've faced, we would like to offer our compensation as a gesture of goodwill. We understand that this delay may have resulted in additional costs and disruptions for you, and we want to make amends. We are prepared to offer a $50 store credit to your account. Our goal is to ensure that you feel valued as a customer and that we can regain your trust. To proceed with the compensation, please let us know your preferred method, and we will promptly arrange it for you. Additionally, if you have any further concerns or questions, please do not hesitate to reach out to our customer support team at ************************.
  
  Once again, we apologize for the delay and any inconvenience it may have caused. Your satisfaction remains our top priority, and we are committed to delivering a superior customer experience in the future. Thank you for your understanding, and we look forward to serving you better in the days ahead.

• Initial Complaint

  Date:09/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a repeat customer of ******************. I placed an order for a step and repeat banner. They wanted approval for a low res. I approved. Days later, they emailed the similar question, I approved it again. The customer banner was two days late. After a call, I filed a complaint with the company only to be emailed from someone with no phone number even though the message said to call. They take weeks to email back and while offering a 25% refund and not the 100% refund I requested due to their neglect on my one time custom banner. Over the course of a year I spend roughly $400-800 and while frustrated I fully expected a full refund as I cannot use the banner which was delivered two days late. It is unreasonable to take weeks upon weeks to email me back as well as to only offer a 25% refund. I would never recommend this company to work with. They steal your money, they will not call (no matter if it said such on their email). They offer 25% refund for 100% late delivered product.

  

  Business Response

  Date: 09/16/2023

  Hi ******, we regret the inconvenience this has caused you. We certainly understand this is not the ideal experience we want our customers to have. As mentioned on our website, the actual delivery date is subject to artwork approval. Hence, the revised date was 21st August 2023, and the order was delivered accordingly. It can be tracked from the below link.
  
  ********************************************************************************************
  
  Further, as your satisfaction is our topmost priority, we are more than happy to offer a full refund for the banner, however, we would request you to share an image cutting the banner in half. We look forward to your response.

• Initial Complaint

  Date:09/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a 4x6 banner and sent the artwork. During the approval of artwork, the only thing questioned was the clarity of the font. After a revision I approved it as it looked clear. The product took a very long time to arrive, and once it did, I noticed they had printed it vertically on a horizontal banner. I contacted them, and they stated I ordered a vertical banner, which I had not. Then they said they addressed 'the white space,' which was never in the comments. I went back to look at the comments, and there was no mention of it anywhere. I asked that they reprint the banner, and I would gladly pay for shipping. They went into their 'comments' on the artwork and added the concern of white space, as it was not mentioned prior. My response is evident that the question was not raised initially. All I want is what I paid for or my money back.

  

  Business Response

  Date: 09/13/2023

  Dear *******,
  
  We deeply regret any inconvenience you may have experienced. We would like to offer you an update regarding the size of the artwork and the white space at the top and bottom. Our design team ensured clear communication of these specifications throughout the design process, and we have furnished valid evidence demonstrating your prior approval of these design elements via email.
  
  We have promptly responded to your email and provided a comprehensive resolution to address this matter. We kindly request your cooperation in resolving this issue through this platform.
  
  We appreciate your understanding and cooperation.
  
  Sincerely,
  BannerBuzz

• Initial Complaint

  Date:09/08/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an order of printed envelopes with no sealing glue. Nowhere on the order form that I used to place the order, nor on the receipt I received, or on my phone conversations regarding the order was I informed that there is no glue on the envelopes.

  

  Business Response

  Date: 09/12/2023

  Hi ****, we are sorry to learn about your disappointment with the order. We have worked hard to make the order process and the website as convenient and informative as possible. We did a backcheck on all the details including the call and chat conversations. Regrettably, we are unable to find any error on our end. The order was manufactured the same as the details mentioned on the website. As we do not provide glue in the envelopes, we have not mentioned the same. For the products that we provide glue, such as decals, we have mentioned it in the product specifications. Also, in the call and chat conversations, we were unable to find any questions/queries about the glue. As this is a custom-made product, we won't be able to accept a return for the same. We regret the inconvenience caused.

  Customer Answer

  Date: 10/18/2023

   
  Complaint: 20574510
  
  I am rejecting this response because:

  
  The response from the business is not acceptable.  I have attached the receipt and a copy of the website ordering form; nowhere on the receipt does it state that envelopes do not have glue for sealing, it also does not state it on the website ordering page.  If it is stated somewhere else on the website, where it is not part of the ordering process, I do not believe this to be an acceptable practice.  I have ordered mailing envelopes from companies for over 35 years, and never have I had to ask the question, do the envelopes come with glue for sealing them?  To compound this issue, I have found that the envelopes are not completely sealed on the side (picture attached).  I find this work product to be unacceptable.

  
  Sincerely,

  
  *************************

  

  Business Response

  Date: 10/19/2023

  Hi ****, we apologize for any inconvenience this situation may have caused you. We understand your concern and have thoroughly reviewed our records, but unfortunately, we have not been able to identify any errors on our end. We want to assure you that your satisfaction is our top priority, and we would like to offer you a 20% refund of the product cost in the form of store credit. This credit can be used in conjunction with any other applicable code for future purchases. Please let us know how you would like to proceed, and we will be happy to assist you further. We appreciate your business and look forward to hearing back from you.

  Customer Answer

  Date: 10/20/2023

   
  Complaint: 20574510
  
  I am rejecting this response because: Besides the fact that the envelopes have no sealing glue on the flap, the envelopes are coming apart on the sides (as shown in my previous attachment).  What would a 20% credit do in this case?  If the envelopes are coming apart at the seams, what can they possibly be used for?  Is this what Bannerbuzz considers acceptable work product?
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 10/26/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *************************

• Initial Complaint

  Date:07/31/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I uploaded my own artwork to Banner Buzz to get some food labels printed on July 16, 2023 with a delivery date of August 02, 2023. I opted out of design proof as I had uploaded my own artwork. I attempted to contact Banner **** on July 17 to make an adjustment to the size of one of the labels (from 4x3 to 4x4) it was a nightmare of an experience. By telephone the language barrier was too hard to explain so I opted to try via online chat. I finally got the person to understand what I needed. I then waited for movement on the account. On july 21st I received proofs I had opted out of proofs and the proofs were wron so I did not approve them. I was informed that my delivery date would change based on when I approved the proofs. Proofs I exempted out of when I ordered. On July 24 I called again and asked to speak to someone from North America. I spoke with a lady who tried to help get the production going. I received an email from Banner Buzz stating they were going in to production and would be delivered by August 10th, because I had taken so long to approve the proofs. I also had to pay an extra ***** for the 1 size change. My complaint is that I have paid for a service that has yet to be even started. I just want my order that has been continuously pushed back through no fault of my own. I have incurred further expenses because these labels have not been produced in the original time frame. I would like to be reimbursed for these expenses. I would be happy to provide receipts. ***** for label expenses plus ***** an hour X 3 hrs (min) for a total of *****.

  

  Business Response

  Date: 08/02/2023

  Hi ****, we are sorry for the negative experience you had with us. We always try our best to provide fast and efficient service to every customer, this is very unfortunate that you have faced an issue. Upon checking the details, we can see that our team has contacted you and provided the resolution which you are looking for. Moreover, as your feedback is important to us, we have passed the same to the respective concerned teams to make the customer experience better.

  Customer Answer

  Date: 08/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a transaction from bannerbuzz on my account "************************************"I have not received any items and do not have any orders showing on my account.my credit card was charged on 14 June 2023 for the amount of $272.34 request amount to be refunded as no items were received.

  

  Business Response

  Date: 07/21/2023

  Hi *******, 
  
  We are sorry for the inconvenience this has caused you. There might be some technical glitch that you have been charged; however, the order has not been placed, and we sincerely apologize for that. We have initiated a refund; please find the transaction ID below for your reference. The amount may take up to 7 business days to reflect in your account.
  
  Transaction ID: *****************
  
  Thank You. 

• Initial Complaint

  Date:07/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company made a mistake in the printing of my product. Before I approved the printing of my product, they were not clear in communicating that they were about to print my product incorrectly. Opon receiving my product, Immediately contacted them. They agreed to give me a refund and then changed their mind and now won't give me a refund. The product is unusable.

  

  Business Response

  Date: 07/13/2023

  Hi ******, we are sorry for the negative experience you had with us. We always try our best to provide the efficient service to every customer. However, upon checking the order details, we can understand your concern. We have initiated a refund request of the order. Once approved will be processed within 2 business days. Depending on your bank, the amount may take up to 7 business days to reflect in your account.