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Average of 59 Customer Reviews
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Review fromIrene G
Date: 03/18/2025
1 starIrene G
Date: 03/18/2025
I wish I had seen the reviews before putting an order in. I ordered a pop up banner and had left the exact comments of color of fabric and white lettering of our logo and website. It was estimated to arrive a couple days prior to my event without extra shipping and ample time to allow for any changes to design. Needless to say I waited a week and never heard a word so decided to email. I got a response the next day and they hadn't completed any of the items I had left in comments. Needless to say they delayed things so much and I had to make multiple calls just to have the job completed 10min over the phone. Upon approving design and agreeing to arriving a day later, I get another email saying my items now on hold. I call again and due to delay it couldn't come until a day later which was my event day and for that, they wanted to slap me with $160 for expedited service. I tried to talk to them but they had zero customer service. I did feel that if the design took 10min over the phone, they could have prevented the 2 weeks of calling/emailing them for update. Needless to say I cancelled the order as I was fed up. Do not use them!
Bannerbuzz
Date: 03/21/2025
Hello *****, we sincerely apologize for the inconvenience. We strive to provide fast and efficient service to every customer, and its unfortunate that you encountered this issue. Your feedback is valuable to us, and we will certainly take it into account to enhance the customer experience.Review fromRachael E
Date: 12/10/2024
1 starRachael E
Date: 12/10/2024
I would give them zero stars if I could. Their customer service is the worst, and it's all outsourced. If you have a time-sensitive issue, don't expect a quick response to your email. When you call, you'll be speaking to someone in *****, and your order will be printed and shipped from there. Even the chat feature is no help when you have problems. Save yourself the frustration and avoid ordering from this company.Bannerbuzz
Date: 12/17/2024
Hello *******, we sincerely apologize for the inconvenience youve experienced. We are committed to providing fast and efficient service to every customer. Its unfortunate that you encountered this issue. Rest assured; our team will reach out to you soon to address your concerns.Review fromCindy H
Date: 12/02/2024
1 starCindy H
Date: 12/02/2024
This is twice that they piddled around with holds on my product to where you have to pay a large amount of shipping. They are not based in the ** as per their ***** Creek ******* Contact information. Emails sent by them are a day ahead and I have never talked with a person who doesn't have a foreign accent and do not speak very good English.Bannerbuzz
Date: 12/04/2024
Hello *****, we sincerely apologize for the inconvenience youve experienced. We strive to provide efficient service to every customer, and its unfortunate that you encountered an issue. Our team has reached out to you and provided the best possible resolution for the matter.
Additionally, we are a global business headquartered in the ***, with production units and services located in both ***************** and *****. Your feedback is valuable to us, and we will certainly take it into account to improve the overall experience.Review fromAnna C
Date: 10/31/2024
1 starAnna C
Date: 10/31/2024
ordered a tent top and it came in the wrong size they refuse to send a new one in the correct size instead keep offering me 50% off a new one or 50& their frame which is the same size as mine. Top is 4" too small on each side it's not going to fit anything.Bannerbuzz
Date: 11/04/2024
Hello ****, we apologize for any inconvenience caused. The order has been manufactured as per our standard process. As each company has its own standard manufacturing processes, we cannot guarantee that graphics or hardware from other manufacturers will be compatible with our products. Rest assured, our canopy frame is designed to fit perfectly with our graphics. Moreover, our team has provided the best possible resolution for your concern.Review fromTia Y
Date: 10/25/2024
1 starTia Y
Date: 10/25/2024
I ordered 6 big head cutouts from ***********. After many back- and forths about the importance of the size of the product I was ordering, and updating the order to a larger size to be sure, BannerBuzz sent 1 of the 6 items in a size smaller than what I ordered and paid for, with no notification or reason for this change. So now I have 5 items that are twice as large as the last one... and there is no time to correct the mistake since the order was for an event. Not to mention that they charge an exorbitant amount for overnight delivery (if I was ordering 6 cutouts of the same image, delivery would have been $46, but because I ordered six different images, I was charged $113 for shipping and was told this was because of a bulk discount. This makes no sense when the items are packed and shipped exactly the same way.). Also, their customer service representatives are difficult to understand, and the customer service response within 24 hours does not work when you have a time-sensitive order. I would never recommend working with them. Save yourself the headache and cost.Bannerbuzz
Date: 10/28/2024
Hello **** we sincerely apologize for the inconvenience you experienced. Our goal is always to deliver products according to approved order details and to provide every customer with efficient service. We regret that you encountered an issue. Our team has reached out to you with the best possible resolution, and we will certainly take your feedback into account to help us improve the customer experience.Review fromNik B
Date: 10/21/2024
1 starNik B
Date: 10/21/2024
This business is terrible. I ordered specially sized window clings from them for the shop I work at. Not only did I experience many, many mistakes during my order but even after calling them and speaking to someone on the phone to adjust sizes, I still got the wrong size AND three of the orders were made for interior placement, and not the outside placement we needed. I've now been on a wild goose ***** of speaking with random agents, being promised call-backs that never come, and just generally getting read scripts that give me the brush off. Do not waste your time with this company. They say they have good prices, but it comes at the cost of your sanity, time, and correct order. I am still in call-back/agent limbo with them even after a month, and there's no guarantee they will even reship me the correct sizes.Bannerbuzz
Date: 10/23/2024
Hello **** we apologize for the inconvenience youve experienced. Our goal is to deliver products that meet our customers' requirements and provide efficient service to everyone. Its unfortunate that youve encountered an issue. Rest assured, our team will be in touch with you shortly to resolve the matter.Review fromBrian S
Date: 10/08/2024
1 starBrian S
Date: 10/08/2024
Order banners from this company because them show a GA address and we wanted an American made product. BannerBuzz is out sourced this order to ***** and when it arrived it was not the size we ordered it was an 1-1.25 smaller both height and length.I emailed them to see what could be done and they just made excuses and said they will try and do better next time.After a few days of emailing the company they said theyd make it right and now tonight they say theres nothing they can do and if I want to order another design to let them ******* not trust this company they lie and promise things they nicely tell you to beat it.Bannerbuzz
Date: 10/10/2024
Hi *****! As per our records, your concern has been addressed to your satisfaction. Thank you for your cooperation throughout. Feel free to contact us in case you require any further assistance.Review fromMorgan T
Date: 10/07/2024
1 starMorgan T
Date: 10/07/2024
If I could give this company 0 stars I would. They have terrible customer service (mostly from overseas employees who just repeat what they are told to respond to inquiries) and very shady practices and ways of managing customers. We ordered two large orders just for one to need to be cancelled after proof approval to which we were told we couldn't cancel the order because the order had been shipped even though we never received a shipping confirmation. Magically 3-4 hours later a shipping confirmation was sent only to vaguely mention we would receive tracking when the order is shipped.... The order could have been cancelled. Regardless, we took the loss on this because it was after our proofs were approved and was on us. Ordered another order only to receive the proofs over the weekend AND outside of standard business hours. Our proofs were approved less than 48 hours later but were shifted 5 days for delivery due to the weekend/not being able to process outside of business hours. "Delivery dates are subject to proof approval" repeated over and over by their robot representatives even though it is not right to hold customers to "business hours" when it comes to when the order will be processed and delivered but then send proofs outside of "business hours". Very shady and seems that they have a system to s**** over their customers. The only benefit of this company is the low prices but it is probably because they employ overseas and outsource therefore sacrificing quality customer service.Bannerbuzz
Date: 10/09/2024
Hello ******! Thank you for the feedback. Our goal is always to provide clear communication and efficient service, and we apologize for any confusion around cancellations and delivery times. We appreciate your input and are committed to improving both our customer service and operational transparency. We hope to regain your trust in the future.Review fromNicole L
Date: 10/03/2024
1 starNicole L
Date: 10/03/2024
I ordered custom hang tags from Banner Buzz. They sent them with a lower print quality than I had hoped for but would still use them. But they also didn't drill the holes it them to make them 'hang tags' they were basically just business cards. I tried using a hole puncher but it looked awful so I reached out and asked if they could get sent back to get holes done properly. They made me send a video of me opening all the packages to prove they didn't have holes, then went back and forth for a couple days asking for photos of the cards with the box and tracking number to confirm. They finally said they would remake them, I said I was moving states and needed them to my new address and they refused, they offered to 'hold' the shipment' until I came back but I told them I'm MOVING not going on a trip. They ultimately sent them to my old address and they arrived after I left. I needed these WEEKS AGO and had to purchase from **** because I couldn't wait any longer. So they NEVER delivered the items I ordered and refuse to refund.Bannerbuzz
Date: 10/08/2024
Hello ******, we apologise for the inconvenience youve experienced. Our goal is always to deliver the quality product exactly as per the order details and to provide efficient service to every customer. Its unfortunate that youve encountered an issue. Rest assured, our team will be reaching out to you shortly to address your concernsReview fromRT G
Date: 08/12/2024
1 starRT G
Date: 08/12/2024
BannerBuzz out sources their products and product support from third world counties. They attempted to charge my credit card three times for a single banner. Fortunately my credit card company antitheft system stopped two of the three charges. later I learn they billed my amazon account instead. Poor customer support with foreign language speaking support. They massed spammed and called our phone number a dozen times trying to get the order right. Do Not buy anything from this site.Bannerbuzz
Date: 08/15/2024
We apologize for the inconvenience you've experienced. While we've put in a lot of effort to make the ordering process secure and try our best to provide the efficient service to every customer, we acknowledge that there's always room for improvement. Unfortunately, we're unable to locate the actual order number using your email address, name, or comment. We kindly ask that you share your concern, including the order number, by contacting us at *********************************** and addressing it to the review team. We will surely check and address your concern. Additionally, we are a global business with production facilities and support both within and outside the country.
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