Reviews

Review Details

• Review fromBaz M

  Date: 02/04/2024

  1 star

  Baz M

  Date: 02/04/2024

  Dont order from here!! Awful product and even worst customer service We ordered a wall decal for our studio. First one that we ordered was peeling off. **************** said its because the wall was not smooth. Anyway we contacted the em about ordering another decal for our wall that we freshly painted a smoothen out. When we chatted with them we asked specifically which decal will work best on a drywall wall. And we followed their instructions and placed the order. First shipment came quickly by the colors on the design where wrong. After going back and forth with several times, we got them to send us a new decal which took a very long time. When we finally put the decal on the wall, it look good. Only to come back the next day to find it on the floor as it completely came off the wall and folded in itself, making it impossible for us to try to reapply it to the wall. We call customer service and ******* wanted me to send a video of how we are trying to apply the decal to the wall after I explained to him that it peeled off the wall and folded on it self and i can not unfold it. I sent a picture to them of the decal on the floor and they replied that they want a video of me applying it to the wall. Seems like that didnt look at the picture at all. so I took the folded decal to the wall and make a video showing them its not sticking to the wall. They have now replied to me. Keep in mind that before I sent the video they replied quickly within 24 hour. Its been 3 days. And not one email. Do not order from this company. Bad products. Awful quality and the worst customer service I have ever experienced. I have picture to show if you dont believe me.
  

  Bannerbuzz

  Date: 02/05/2024

  Hi ***, we sincerely apologize for the less-than-satisfactory experience you encountered with our service. We strive to consistently deliver quality products and efficient assistance to every customer. It's regrettable that you faced an issue, but your feedback is invaluable to us. We have relayed your concerns to the appropriate team, and they will reach out to you promptly to ensure a swift and optimal resolution. Thank you for bringing this to our attention.

• Review fromAJ Y

  Date: 01/25/2024

  1 star
  I wouldnt recommend. There is a ******* address but its coming from *****. I paid for priority shipping but and was given a day that Id have it but they knew that it wouldnt arrive on time. Theyre currently giving me the run around for my refund. I wouldnt recommend!

• Review fromReid D

  Date: 01/10/2024

  1 star

  Reid D

  Date: 01/10/2024

  Worst company REFUND NOT GUARANTEED and most expensive. Totally screwed up my tradeshow bc they missed deadline, canceled my order, thought they refunded me but doing my taxes this year turns out they DID NOT. Used a company that was half the price and produced wayyy quicker.
  

  Bannerbuzz

  Date: 01/15/2024

  Hi ****, we deeply regret the bad experience you had with our customer support representatives. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect. We take great satisfaction in providing our all every day to give prompt and courteous service to every client, but we fell short in this case. We apologize profusely for this. As per the latest update, we can check that our concerned department is working on this and shall get back to you with the final update at the earliest. Meanwhile, please do not hesitate to contact us in the same email for further assistance.

• Review fromJohn S

  Date: 01/08/2024

  1 star

  John S

  Date: 01/08/2024

  My order was put on hold 4 times, each time I had to contact the company to take my order off of hold. In no business model is this good customer service. They have delayed my order countless times now and I've still not received my order. I don't believe they have any intention on actually sending me anything. This is the definition of a scam.
  

  Bannerbuzz

  Date: 01/10/2024

  Hi ****, we apologize for the negative experience you had with us. Our aim is to provide efficient service and deliver products on time to every customer. However, we acknowledge that we fell short in this instance, and we are truly sorry for any inconvenience caused. After reviewing the order details, we can confirm that the product has been shipped from our end and you have been notified with the tracking details. We value your feedback and will take it into consideration to improve our customer experience.

• Review fromNaod G

  Date: 12/08/2023

  1 star

  Naod G

  Date: 12/08/2023

  I placed my order after I saw the online ad for next day delivery. Shortly after I received an email to approve the design and I confirmed with no adjustments. I placed my order and never received my flag. I called in 48 hours later to locate my order and I was told it was never completed. It was still in design process. Do not advertise quick turnaround if you cannot deliver on promises.
  

  Bannerbuzz

  Date: 12/12/2023

  Dear ****, we apologize for the negative experience you had with us. Our goal is to always process and deliver products according to the selected shipping method. Unfortunately, in this particular case, a technical glitch prevented the full order amount from being captured during the ordering process, resulting in the order being placed on auto hold until payment was completed. We understand the inconvenience this has caused you and have cancelled the order. Your feedback is valuable to us, and we have shared it with the technical team to improve the customer experience.

• Review fromHayley A

  Date: 11/29/2023

  1 star

  Hayley A

  Date: 11/29/2023

  Horrible communication and terrible process and turnaround. Placed my order September 13th and have received little to no responses in regards to some updates that needed to be done to my designs. My order was placed on hold, and whenever I reach out by email to try and solve the issue I cannot figure out what the problem is. They changed the type of sticker, I paid the difference and requested four times that the original sticker be cancelled and refunded. No response or acknowledgement. I've been consistently in contact for two and a half months and have reached no resolution.
  

  Bannerbuzz

  Date: 11/30/2023

  Hi ******, we sincerely apologize for any inconvenience caused by our service not meeting your expectations. Our aim is to deliver fast and efficient service to all our customers, and we regret that we fell short in your case.
  
  Your concerns regarding the order details have been shared with the relevant team, and they will be in touch with you shortly to provide a resolution. Your feedback is highly valuable to us, and we appreciate your input as we work towards enhancing the overall customer experience at ******************.

• Review fromJacqueline D

  Date: 11/17/2023

  1 star

  Jacqueline D

  Date: 11/17/2023

  Ordered: size 9x12 envelopes. Average pricing.Envelopes received 2 weeks later than expected. Very poor quality paper used and absolutely no glue/gum to seal the envelope. Printing is poor and many of the envelopes received have dirty marks on front of them. I addressed this directly with Bannerbuzz and the reply I received basically said they were not responsible for any of the issues mentioned. In addition they have now after-the-fact added a notation to the product spec advising the envelopes are not pre-glued. This notation is new, it was not there when the order was placed as specs were checked thoroughly before the order was placed.
  

  Bannerbuzz

  Date: 11/19/2023

  Hi **********, thank you for sharing your feedback with us. We sincerely apologize for the challenges you've faced with your recent order of size 9x12 envelopes. Your experience is certainly not reflective of the standards we strive to uphold at BannerBuzz, and we understand the importance of addressing your concerns promptly.
  
  We regret any inconvenience caused by the delayed delivery, subpar paper quality, and the issues with printing and dirty marks. We take these matters seriously, and we genuinely apologize for any frustration they may have caused.  Regarding your direct communication with us, we appreciate you bringing these concerns to our attention. It's disheartening to hear that the initial response did not meet your expectations, and we want to assure you that your feedback is invaluable in helping us improve our processes and services.
  To better assist you and address your concerns, we kindly request images of the envelopes highlighting the quality issues you've mentioned. This will enable us to thoroughly investigate the matter and take the necessary steps to rectify the situation.
  
  Please send the images to the same email that we have sent, and we will prioritize a resolution. We value your business and are committed to ensuring your satisfaction with our products and services. Thank you for your understanding, and we look forward to the opportunity to make things right.

• Review fromRichard C

  Date: 11/17/2023

  1 star

  Richard C

  Date: 11/17/2023

  DO NOT BUY HERE!!!! They will delay your order, scam you for more $, then send trash!This company is 100% in ***** and pretending to be a ** company. They have attempted fraud on my order twice, and I will not be trying them again. I selected the option for NO PROOF needed so my order wouldn't be delayed. They then proofed it anyway causing a 4 day delay. To alleviate the delay and get my printed banners before our Grand Opening, I was forced to pay almost $300 for overnight shipping. Then they shipped the banners folded up into small rectangles, causing crease lines which resulted in the printing being torn away and damaged along with the fabric being abrased and ruined. This happened on all (6) double-sided banners. I was forced to pay the local print shop nearly double to replicate this order in rush timing to get it on time. When I tried to resolve it with BannerBuzz, I uploaded 8 photos of the damage. They asked me to upload a video "showing all the banners together" which I did. I was told it would be resolved in 4 hours or less... However 2 days later they said I would receive a small discount for the trouble, other than that there would be no resolution. The scammed me with my turnaround time, then scammed me with a proof, then lied about timelines, the reasons it was damaged and when they couldn't get the shipper to pay for their mistake, they again put it back on me. But I refuse to pay for damaged printed items, that are unusable, I refuse to be scammed repeatedly and I refuse to let them keep doing it over and over. This is America and we have standards and protections against these types of predators. If you would like audio recordings of these interactions or to seem email correspondence or what I uploaded to their site to resolve them, then message me and I will be glad to show you everything they are doing to de-fraud people and get away with crappy quality items, they expect people to just accept.
  

  Bannerbuzz

  Date: 11/20/2023

  Hi *******, we would like to express our sincere apologies for the disappointment you have expressed regarding the product you received and our service. We understand that you did not select the proof request option, but our team sent you the proof as the orientation of the artwork was not in proportion to the order size. Additionally, upon reviewing the provided artwork text, our team noticed that it appeared to be traced. In order to ensure the highest quality product, our team needed to change the orientation of the artwork and notified you of this within a few hours of the order placement so that you could review the artwork proof and get an idea about the same. 
  
  However, we have not received any updates from you for an extended period of time, which unfortunately resulted in a delay in the delivery date. We are truly sorry for any inconvenience this may have caused. At Bannerbuzz, we take great pride in providing world-class products and performing a thorough quality check on all products before they are shipped to ensure they are defect-free. We also strive to provide secure packaging to prevent any damage during transit. Upon checking the order details, we can certainly understand your concern, and this is not the ideal experience we want our customers to have. As you have shared your feedback with us, we have passed the same to the team concerned. They will contact you soon to provide the best possible resolution. We value your business and appreciate the opportunity to make things right. Thank you for bringing this matter to our attention.

• Review fromHarrison K

  Date: 11/10/2023

  1 star

  Harrison K

  Date: 11/10/2023

  My order was supposed to arrive on 11/1, its now 11/10. The company is making no effort to get my package to me and tells me that since its already been shipped they cant cancel the order. The order is 10 days late and still hasn't made it within 500 miles of me yet the company refuses to cancel the order. They may not be a scam but they aren't worth the aggravation they'll cause you to save a couple bucks.
  

  Bannerbuzz

  Date: 11/17/2023

  Dear ********, we apologize for the negative experience you encountered with us. Our team strives to deliver prompt and effective service to all our customers, but we acknowledge your dissatisfaction in this particular case. Unfortunately, BannerBuzz has no control over 3rd party couriers' performance and the same is mentioned on the website. However, we can understand your concern and as you have shared your feedback with us, we have passed the same to the respective team. They will contact you soon to provide the best possible resolution. 

• Review fromNathan B

  Date: 11/02/2023

  1 star

  Nathan B

  Date: 11/02/2023

  I ordered four different designs, but there was an issue on their end receiving t all four high quality images. 3 were great. They kept losing the fourth. We spent a few weeks going back and forthI sent the fourth image several times. In the end, I told them to just send me the three designs but they would need to rush the shipping because my event was approaching rapidly. They wanted to charge me additional money for priority shipping. Really?!?! The problem was on their end and they werent willing to budge on the $35 shipping. Knowing I would only receive a partial order and Id be paying even more for it, I opted to cancel. They were happy to cancel and lose the profit from the sale rather than eat the $35 for their mistakes. Their profit margins must be small. Anyway, I didnt get anything Id spent weeks working on with them. Suggestion: keep your orders super simple or maybe use someone else.
  

  Bannerbuzz

  Date: 11/06/2023

  Dear ******,
  
  We sincerely apologize for the inconvenience you encountered during your recent order with us. We understand that you had requested four different designs, and while three of them were processed smoothly, there were persistent issues on our end with the fourth design. We acknowledge that this back-and-forth process extended for a few weeks, with repeated attempts to send the fourth image.
  
  Ultimately, you made the decision to proceed with the three available designs but requested expedited shipping due to your rapidly approaching event. It's disappointing to hear that we proposed an additional charge for priority shipping, especially given that the issue originated on our end. We understand your frustration with this situation and the $35 shipping fee.
  
  We regret that we couldn't be more accommodating in this instance. We acknowledge that the decision to cancel the order was made, despite our reluctance to lose the sale's profit. We understand that you expected a resolution that aligned with the inconvenience caused by our mistake.
  
  Your feedback is important to us, and we are genuinely sorry that you did not receive the designs you had spent weeks working on with us. We appreciate your suggestion to keep orders simpler and will use this experience to improve our services for future customers. We hope you will consider giving us another chance in the future to provide you with a more satisfactory experience.
  
  Thank you for sharing your concerns with us, and we apologize once again for the inconvenience you faced.