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Business Profile

Garbage Removal

T & R South Sanitation, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for T & R South Sanitation, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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T & R South Sanitation, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This T & R South Sanitation LLC. Does not comply with agreement after payments have bin received. Trash dose or get picked up every week they come whenever they want trash is piled up high after 15 days of no pick up. They are braking their own contract with the consumer.

    • Initial Complaint

      Date:02/10/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since signing up with this provider in August 2024, I have experienced numerous service interruptions. Most recently, my trash has not been picked up since January 16, 2025, despite paying for weekly service and prepaying for three months in advance. The provider does not answer their phone calls, and I've left multiple voicemails requesting information about when they will collect my trash and asking them not to charge my credit card automatically. Unfortunately, the business continues to neglect its service obligations while ensuring my account is charged quarterly without fail.I no longer wish to continue doing business with this provider, as they repeatedly fail to fulfill their commitments. On February 3, 2025, I was charged for an additional three months of service. While they can retrieve the bin and trash that I've already paid for, I am disputing this charge with my credit card company, as I refuse to continue service. Additionally, my garbage bin has been sitting outside for months without any collection, causing concerns within my neighborhood association.

    • Initial Complaint

      Date:01/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Terrible company!! I dont understand how the business is still running. They barely pick up trash on the actually day they are supposed to. When they do pick up they leave trash debris. And there favorite excuse is the trucks arent working . So to avoid any hassle find a new trash company. You will never be able to reach the owner ! They refuse to give refunds you have to pay 3 months in advance. I cant even reach the owner in regards to any issue *** had. The picture im submitting below is our trash being left for 2 weeks with NO PICKUP! That we paid for!

    • Initial Complaint

      Date:12/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted the company since Wednesday, December 11, 2024, about my missed pick-up. Animals are now tearing up the trash and I live in a community with a HOA. I have been forwarded to voicemail to an inbox where I can no longer leave a message and there is no email address for me to contact. Very disappointed as I have been with this company for over three years. I have since blocked my automatic payments which cost me additional money; however, I am glad not to have to deal with unprofessional customer service with T&R *******************************************.

    • Initial Complaint

      Date:12/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing this complaint on behalf of my elderly neighbor due to a trashcan from T&R sanitation still remaining in her front yard six months later. The issue began when the company would not consistently pick up her trash instead of weekly it became biweekly- shed call in and they would compensate her with three dollars credit for the inconvenience and then come pick up the trash the next week on the scheduled day. However this inconsistency lasted the entire time she was with the company. She then made the final payment and asked for them to claim their property, which is the trashcan. The young lady who answer the phone always says we have you on the schedule for the repo. They should be out there shortly, and then leaves us with a date and no one ever comes. This was July when it was canceled we live in an HOA neighborhood letters regarding the trash have been sent to her. Here we are in December and the request was made in July. We have since called more times than we can count. I can prove that the trashcan is still there to this day sitting on the curb. My only goal is to get that trashcan removed and its six month old garbage. The complaint is The performance of this organization is subpar and to be a garbage disposal company unable to pick up trash in a timely manner or even when scheduled with a paying customer can be viewed as false advertisement.

    • Initial Complaint

      Date:12/07/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm being billed for canceled service. The service is inconsistent. They miss & delay service often. The issue escalated in the 2nd quarter in April 2024. I had numerous missed pickups and requested credit. The company did not credit my account and continued to have missed and delayed pickups. I canceled the service and **** was my last pick up. I began service with another company. I notified T & R South Sanitation, but they are still billing me. They have abandoned their can on my property.

    • Initial Complaint

      Date:12/05/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They never pick up the trash on the scheduled date and when trying to speak with someone about it I got hung up on this is the worse trash service Ive ever seen

    • Initial Complaint

      Date:11/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My problem started in 2023 with T&R South Sanitation,they are the garbage collector company that serves my area they broke the lid from my trash can when they were empty it this happen in January 2023 with no lid the animals get into garbage constantly turning it over I have asked the the company over and over to please bring a lid or another garbage can for over a year now all I have gotten from them is promises. Will you guys please help me to solve my problem.

    • Initial Complaint

      Date:06/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I registered with T&R South Sanitation in late March 2024, and ended their services on May 6, 2024 due to poor service. I asked them to come get their trash can, and they told me i had to wait 20 days before they even come pick it up. I even had to wait 15 days just to get my trash can, which actually took 20 days, so i was very unhappy about waiting another 20 days but i agreed. As of now it's been almost 25 or 26 working days and they have yet to come get this trash can off my property. I have talked to employees and a supervisor and all that they keep giving me lies and excuses. The trash is still in the can from the week BEFORE i discontinued and they know it, i have told them so, and it's starting to smell. It's very unsanitary. I don't want any type of monetary settlement, i just want this trash can off my property. Thank you for your time and patience.

    • Initial Complaint

      Date:12/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for trash services and a trash can on November 22 (in the total of $82.00). Per the company, I would receive services immediately (the following Tuesday and every Tuesday thereafter) and an outdoor trash bin within 15 days. I have received nothing promised and the company refuses to return my money. I have recorded conversations where I've been left on hold for a minimum of ************************************************************************************************************ resolving the issue. I paid for a service 30+ days ago, that I'm still not receiving [and have not received].

    T & R South Sanitation, LLC is NOT a BBB Accredited Business.

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