Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was no transaction. I attempted to sell a firearm on GunBroker.com. The buyer had no means of paying to my credit card because I dont have a credit card, and they never sent a MO or a Personal Check for the firearm. GunBroker.com intends to charge me service fees totaling $71.45 for a point of sale that never happened. This is a scam being performed by them. They also lied to me about not having a phone number ***********) when I begged them to call me to resolve this issue ahead of time (when I couldnt make contact with the so-called Buyer FarmBud84 - an unrated account made just to falsely claim my firearm). GunBroker.com told me I could relist the item to be permitted to file a credit request for the $71.45, but they offer no seller protection against FarmBud84 or any other phony buyer just clicking Buy Now and never following through. Order number: ********. Item number: *********. Again, they are trying to scam me out of $71.45 of my money, not theirs. There was no service provided whatsoever other than idiotic responses and lies (like not having a phone number). Theyre pretending that they made the arrangement with the Buyer but they did nothing since there is NO buyer. Im not relisting this with them so they can rob me another $71.45. Please help me to legally fight these criminals. Phony so-called order date: 11/25/2022 9:53:54 PM.

  

  Business Response

  Date: 12/14/2022

  User was notified on November 29th that we do not offer phone support.
  The order needed to be cancelled due to the seller posting on the auction that they accepted credit cards when a payment gateway had not been set up. We bill on a month delay so there is time to cancel and relist an item if a transaction is not complete. User was given the following detailed instructions November 30th and didnt reply for additional assistance for his credit request or open a new support message.
  If you are unable to get in touch with the buyer, please follow these instructions:
   
  You will need to **** the order as canceled,relist the item, and initiate a credit request, this should be done within 4 to 45 days from the end time of the listing.
   
  Please **** the order as canceled. You can do this by following this stream:
  Dashboard>Sell>Sold Order, please click the GREEN NUMBER of the order>More Options>Cancel Order
  
  Then, you must relist the item, you may do so this way:
  Dashboard>Sell>Sold Order>More Options>Relist with Edits
  
  After that, you may initiate the credit request,here is how:
  Dashboard>Sell>Sold Order>More Options>Initiate Credit Request
  
  https://support.gunbroker.com/hc/en-us/articles/360014852054-When-a-Buyer-Doesn-t-Pay-Credit-Request
  https://support.gunbroker.com/hc/en-us/articles/224715287-Requesting-Credit-for-Seller-Listing-Fees
  These rules were agreed to in the User Agreement and outlined in the site rules.
  https://www.gunbroker.com/c/user/useragreement/
  https://**************************/c/User/SiteRules/
  We have issued a one time courtesy credit.
  
  
  
  
  
  

  Customer Answer

  Date: 12/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So Im not a pro a gun buying by any means. Ive bought a couple guns on Gunbroker tho. And Ive never had a problem until now. I won the auction the Sunday after thanksgiving at 715 in the morning.https://www.gunbroker.com/item/957987961 But what this guy did next just shocked me. I sent him my money order on 11/29. *** waits until day ************************************************ I was dumbstruck. I assured him its on the way. Probably lost in the mail, etc - its the holidays and all. I send all this to ********* and explain the situation. I think the guy is lying about not getting my payment. So I tell him - if its not there tomorrow, tell me and Ill send him another money order. And wouldnt you know it?Next day my money order like magic shows up. But Gunbroker already canceled the auction. Day before.*** sends me back my money order. Meanwhile Ive been sending ********* a series of 5 messages reiterating that I sent the payment. The guy is welching on the deal. And so on and so forth. Not one reply from them. **** even acknowledge receipt of the messages Ive sent them.Today guy has relisted the same pistol for **** with a **** buy now. And I cant leave him negative feedback. Im blocked from doing so because of the case he opened against me. They didnt suspend his account. Nothing. https://www.gunbroker.com/item/961008803 I get that they make their money from fees. And Gunbroker stands to make more money from a **** sale than a 755 sale. But this is ridiculous. Welchers are the lowest of the low in my opinion. Welching on an auction is as bad as welching on a bet. Maybe worse. But Gunbroker protects them. That *** be worse still.

  

  Business Response

  Date: 12/13/2022

  As a third party site, we do not have possession of items listed on our site.  We do allow users to sell and buy from other users.The seller is obligated to maintain possession of the item to deliver to the buyer.  Unfortunately, we cannot force them to send it. Please leave appropriate feedback and let us know if the seller leaves retaliatory feedback against you.
   If the seller attempts to file a claim to recover their fees, please offer a dispute.
   In the order system, there is no way for us to remove an order that has been placed from your won items/orders.  However, this does not reflect poorly on your status or standing with the site.
  

  We have responded to all communication from user. 

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a disabled veteran who made a purchase on 11-21-22 in the amount of $949.27 regarding Item #*********. Seller contacted me via my registered email address on 11-21-22 stating I can do elec payment methods as well. I called seller 11-22-22 and paid him through Paypay and agreed to pay the PayPal fees. Still on the phone with Seller he received the payment. ****** immediately said he would not except payment because he would have to pay taxes to IRS, and he refunded my payment. I then agreed to send payment via Money Order and asked him to confirm his Gunbroker Verified Address. This address in *****, ** although verified through Gunbroker is fraudulent. I contacted **** and they confirmed no such address exists. Seller then sent me a text message to my phone requesting payment to another address in **********. I declined to send seller payment to an address that was not verified. I opened a case for support immediately with Gunbroker on 11-22-22 and sent them (3) separate requests to notify them of fraud. Additionally. The seller sent me a message through Gunbroker staring current temporary address updated - please confirm that you will mail payment. I logged back into ********* and confirmed the seller lied, as his original *****, ** address was the only one listed! And as I stated earlier, this address is fraudulent. Now 8 days later, I have not received the courtesy of a response from *********. I want the transaction cancelled and sellers ability to leave me negative feedback eliminated. I have 45+ transactions as a buyer and seller on Gunbroker with an A+ rating and trying to work through the correct procedure to receive support. However, this company is unresponsive. I fully expect ********* to blame me for this horrendous problem of their own making and want their lack of any communication on record here. Thank you for your time and consideration.

  

  Business Response

  Date: 12/09/2022

  GunBroker.com Support has reached out to the customer directly to resolve issue and provided the applicable site rules and policies.

  Customer Answer

  Date: 12/10/2022

   
  Complaint: 18483592
  
  I am rejecting this response because you are still showing the sale of the firearm you ostensibly cancelled on your website under my Won Items. 
  
  ***********************

  

  Business Response

  Date: 12/15/2022

  The order was cancelled and the customer is no longer responsible for completing the transaction. Regardless of order status, won items/orders are available on user accounts for 90 days from the date the listing ended.  After 90 days, the listings/orders are purged from the user's account automatically.  

  Customer Answer

  Date: 12/16/2022

   
  Complaint: 18483592
  
  I am rejecting this response because: the company conveniently refuses to accept responsibility for the following; 1. The seller lied about the reason (he) cancelled the sale, stating the firearm was illegal to own in my state, which is completely untruthful, and I lost the opportunity to purchase the item - which the seller immediately re-listed on their site while my sale was still pending, and in fact, company admits that the listing will remain active showing my purchase for 90 days, and they have no ability to change that, 2. The company refuses to acknowledge that they verified an address for the seller that was fraudulent, which gave me an incredibly false confidence to make the purchase in the first place, and was the reason I requested they cancel the sale - which they ignored for 2 weeks, in spite of me reporting the problem the day following my purchase, making a miserable situation much worse, 4. In the diseased minds of this company they write that my account is in good standing - like I would make the awful mistake of working with people so profoundly deficient in their duties again in future. These failures are demonstrative of an organization that sells firearms and ammunition, and they deserve a rating of F - which is entirely consistent with their existing rating of F and innumerable complaints filed with the BBB. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WORST CUSTOMER SERVICE EVER....wait,there is NO CUSTOMER SERVICE.!!!Purchased a "Factory New" gun off the site appx. 2-01-22 and when it arrived it was clearly 'USED"...contacting seller did nothing and they finally told me to F*#&-off I was harassing them.So as per GunBroker site I filed a claim appx. 5 months later...sent all reciepts and info to their claims **** which has insurance up to $400 for damages.To date,11-29-22 I have heard NOTHING back from GunBroker and there is NO way to contact them again once the claim was submitted....They just keep you hanging.....sent them another email 2 weeks ago and again..NOTHING...I will NEVER buy off their site again......you have no protection..!!! Way to many scammers on the site,like person I bought from...only accepted **** Money Orders so cant even file claim with my MC company!I thought of filing criminal charges due to fact $$ was sent via ****....but just not worth the hassle.BAD COMPANY.....if something goes wrong your on your own.>!!!!!!!!!!!

  

  Business Response

  Date: 12/15/2022

  GunBroker.com Support is actively working the *** claim directly with the buyer; waiting for all requested documentation to be provided from customer, so the claim can continue processing. 

  Customer Answer

  Date: 12/17/2022

  Sent GunBroker complete string of text messages between me an seller.....Was never really sure exactly who was selling the gun I spoke to 2 people,1 one said it was his.....then get email from another guy saying he is a *** and ITS HIS GUN...so not sure if original owner sold it to the ***..but the paperwork that was sent with gun shows the original owner was NOT the *** (*****) and then I never heard from original owner again.......

  They also listed gun as the APC9 Pro and they sent an APC9....older model and worth way less!! Will say that might be on me..BUYER BEWARE...because I'm not a gun expert and my *** dealer who licensed it for me told me you can tell from the photo its not the PRO......so they really scammed not only on it being Factory New..but also the Model...!
  

• Initial Complaint

  Date:11/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won two items from the same seller. I paid for one and tried to pay for the other, but had technical website difficulties paying for the second item. I wrote *********** ****** ********** for help paying for the item and waited a few days. Nobody responded. I wrote the seller, who told me to contact *********'s Help **********.I contacted *********** Help ********** once more. I cleared my cookies and tried more than 12 times to get the payment made, read and re-read the directions.I NEVER got a response to my requests for help paying for the item.Not only did I lose the item AND get barred by the seller for non-payment, but GunBroker locked my account. I contacted them, asked them to check my history and see that I tried to pay and would have paid. They refused This affects other auctions I bid on, too. So now those sellers may file non-payment complaints.All of this could have been avoided if GunBroker had answered the help requests I sent.Instead, they punished me and the other sellers who have to relist items I now cannot complete. I contacted GunBroker after I received notice my account was locked and could not even get anyone to acknowledge I made requests for help or had tried to pay multiple times. Instead, they quoted GunBroker non-payment policy as if it doesn't matter whether you don't pay because you don't care or you try to pay but have technical issues - in other words, problems with *********** website that they could, and should, fix.

  

  Business Response

  Date: 01/11/2023

  GunBroker.com does not take payments on the purchases made through the site. The payment you made for the order goes through the seller's bank.
   
  We are only the gateway for your payment. The seller's merchant vendor actually processes the payment, so the Seller receives the payment attempt error response from the merchant vendor.
   
  Please contact the seller directly to confirm the failed payment attempts and error response.
  Before an account is suspended it the user is sent an email to dispute the credit request. There was no dispute on the credit request.
  ********************************************************************************************************

  Customer Answer

  Date: 01/14/2023

  The document submitted is my original request for help with a technical issues on the ****** website.

  What GunBroker is not getting js that the GunBroker website, GunBroker pay, would not allow me to make the payment - thus the "gateway" they serve as was defective 

  When I contacted the seller, they told me I would have to go through GunBroker help to get the payment made.

  Yes, this response from GB may be correct: IF payment is made, it goes to the seller. But it is GunBroker's website and software that opens the gate for that payment. Blaming the seller or his bank is ridiculous when the gateway itself was not functioning. I did not say I paid through the site, I said I attempted payment multiple times and every single time the website gave me the same instructions: to start the process over. I tried that many times and as soon as I entered the item number to pay, the website shut me down 

  I Saw NO opportunity to dispute the non-payment strike before the account was closed. I just searched my email and still see no opportunity to dispute the non-payment in my email. 

  I Am not alleging the seller owes me the item. I am just suggesting my account should not be locked when several good faith efforts to pay were made and the requests for assistance unanswered. GunBroker says they are the gateway but don't get the funds. What I am saying and have said repeatedly is the the gate didn't work properly! If GunBroker had nothing to do with this, why did they have a link for help with technical issues?

  The solution is simple: quit the double talk about where the pay would have gone had the website functioned properly, and re-open my account. It will cost nobody to do so and will, in fact, make money for GB seller's and GB themselves as they get a cut from every sale.

  

  Business Response

  Date: 01/17/2023

  The user ******************************* support we do not have access to his BitRail account information.  The user was emailed with the credit request information and did not respond to that email request for a dispute and his account is active. 

  While FreedomCoin, powered by BitRail, is a new payment method on GunBroker.com, we do not offer customer support as the service is not part of the GunBroker.com site.  Unfortunately, we are not able to access your account information or details for your privacy.  
  
  
  Please use the link below to contact support for FreedomCoin, powered by BitRail
  *************************

• Initial Complaint

  Date:11/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I became a seller on Gun broker for July and August of 2022, I sold 2 items that amounted to less than $200. I kept my bank information connected to gun broker to ease future purchases but used a dedicated account in which I only kept a few bucks in to keep open since I was done selling and buying. Having not bought or sold anything with them since August, I kept paying the $5 monthly fee to be a seller. This month they issued a $8.50 charge for "sales tax" which ******** my bank account at which point Gun broker charged me a $30, which I immediately paid and assumed it included the $8.50 (it did not). At this point I looked into it further and found that they had just updated their tax collection policy on this November 7th. The original $8.50 charge was an attempt to collect taxes I didn't even owe and would never have been charged to me if I had closed my account. It's pretty obvious that they are charging everyone retroactively for their mess up and hoping people won't notice on top of their usual fees. I would not have noticed if I had 50 more cents in my account. Check your account if you are a seller because they are criminally charging sellers on their platform After contacting customer support multiple times, they quietly removed the $8.50 balance from my account, they did not mention it and I was not charged, but they are keeping the $30 overdraft fee. There is a reason this website is not accredited with the ****** they are a scummy business that has no problem violating laws and common business ethics. I am trying to escalate this to a supervisor but may have to cut my losses considering there is no actual way to contact them except through the complaint page.

  

  Business Response

  Date: 11/30/2022

  The seller has been responded to from Customer Support with billing details. Seller's fees and tax remittance information is always available on account dashboard. Billing takes place on a month delay per the user agreement.  Items were sold in October and then fees were charged on the automatic billing cycle in November. There is not a monthly fee to be a seller on GunBroker.com. 

  A total 4 Items were listed for sale between September and October - example

  949068922 listed 9/25 and sold 10/1 so the Tax remittance and Final value fee were charged during automatic November billing. 

  At any point a seller has the ability to see the balance due and make a manual payment with their chosen payment method. Seller also received a statement for fees and tax remittance to let them see the amount due and when it would be charged to their automatic billing method. 

  There were no items sold in August or September.

   

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The document attached explains in detail the timeline and events of the transaction that was overseen by Gunbroker.com. A short summary is as follows. On 4/2/2022 a firearm was purchased from one ***************************. This was a M1A Socom 16 CQB Rifle. After communication with ***** and prompt payment, ***** deposited the money and halted all communications. During this time ********* suspended *****'s Gunbroker account even though ********************* never received the Rifle. ******* requested the reason for the account suspension and his question was ignored multiple times. The last time ********* responded to an email was on 09/07/2022. Gunbroker can only be contacted through email and has zero accountability. ******* filed a complaint to receive a refund and was given the instructions to file mail fraud with ***** which he did. ********* then continually ignored all communications and refused to resolve the issue. ******* is looking for a refund as ******* never received the Rifle and also never received any explanations. even though He followed all of the small print Buyer Protection protocol. There needs to be oversight of this company as I am not the only one who is being defrauded and not compensated by this fraudulent company know as Gunbroker.

  

  Business Response

  Date: 12/09/2022

  GunBroker.com has resolved issue with customer directly. Claim was processed and approved. 

  Customer Answer

  Date: 12/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business is unprofessional and does nothing to resolve bad business practices. There is no live phone communication, only contact us and speak via email.The information via email has no means of resolving any issue, just a reply back and that's all.I was blocked and my business is losing money and I cannot place bids. I was told to send them my ID and then so and more, still locked out and no care to respond to me.This business is bad, just bad.

  

  Business Response

  Date: 11/30/2022

  Per our User Agreement and site rules the account must in the users name and residential street address and can only have one account. User tried to open three different accounts with inaccurate information for both name and address. Their account has been updated to current information and is active.
  
  https://www.gunbroker.com/c/User/SiteRules/
  https://**************************/c/user/useragreement/

• Initial Complaint

  Date:11/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "i recently made several purchases using gun broker and had some unresolved issues i also got scammed on your website on this account tied to my email for a micro Draco for **** i come back to my account 2 days after the purchase and my account is gone nothing for me to do not even nothing to do with my won biding and i couldn't even purchase or make wat was wrong right because my account was close and when i made the purchase and zelled the money a day after gun broker sent me a fraud alert that the seller might be fraud and i already sent out the money my bank says they cant do anything my account on gun broker is closed im literally out of close to **** in unresolved gun broker purchases ive already tried to contact gun broker " this was sent to gun broker in 2021 i have yet to get a resolution i have yet to get my account reactivated i went to bbb.org to try to get a resolution and still nothing they said i had to await 90 days to get my account reactivated watied sent emails and tried calling nothing im still out off a firearm and still out of **** dollars i jus want a refund or partial refund or replacement ive already had bbb cases open sent dozens of emails and files probably 30+ screenshots of proof everything

  

  Business Response

  Date: 03/02/2023

  Unfortunately the customer paid via an unsupported payment method which is not coverage under the Buyer Protection Program per the limitations and restrictions.  Please see below:

  "GunBroker.com will deny any claim where there are irregularities in the transaction.  For example, this will include, without limitation, the following situations: The Item was paid for in cash, Venmo, Zelle, Cash App, PayPal Friends and Family (PPFF) or any person to person cash payment application".  Since Zelle was used for payment, a claim cannot be processed for reimbursement. 

  customers account was automatically terminated due to feedback for not competing transactions with sellers and/or disputing charges for an order.  Customer will need to contact the sellers directly to resolve and/or provide proof to GunBroker.com Support showing the transactions for item #s 902551790 and 903064958 were completed for the account to be reactivated. 

• Initial Complaint

  Date:11/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2022, my account was compromised and hijacked. Being that gunbroker is a website that facilitates the buying and selling of firearms, this terrified me, as firearms could potentially be fraudulently bought or sold in my name or my payment information used to purchase them. If the hijacker only used my account to scam others on the website without goods trading hands, this would still tank my feedback rating and make the account virtually unusable.I immediately contacted Gunbroker support (which can only be reached through their website ticketing system) and waited. Months went by and there was no response. Eventually I received an email asking me to rate their support on my case as it have been closed, but I never received a response to my original ticket! I did manage to log in and see that my account was returned to me but then I faced a new issue. The account was locked and could not do anything on the website, I was required to again contact support to have the account reviewed and unlocked, so I did so. Multiple times. This issue has been ongoing now for SIX. MONTHS.I have still yet to receive a single reply from gunbroker support (apart from requests to rate support when they close my case without response) and to this day the account remains locked. I have opened another support request with them a few days ago but still have not heard back.

  

  Business Response

  Date: 03/02/2023

  The customer's account has been reactivated, as of 12/22/2022.  *********************************, the customer was instructed to update their ********************** account password to access the account.  If you are having issues accessing your GunBroker.com account, please contact GunBroker.com Support directly so Customer Support can assist you.