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Business Profile

Barber Equipment

BarberNation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Barber Equipment.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a turbo jet and mister from barber nation and after waiting 3.5 weeks to receive it, it didnt work correctly. I have been corresponding for over 3 weeks now to get the problem resolved and now they are just ignoring me.

    Business Response

    Date: 04/09/2024

    Hello Dear Customer, 

    I apologize for the experience you had with us. Unfortunately, our team encountered unforeseen challenges, but we have expedited your warranty and your replacement should be shipping soon. Your trust means a lot to us, and we understand the frustration this situation may have caused. Please know that we're actively working to prevent such issues from occurring again.

    Thank you for your patience and understanding.

    Regards, 
    ******
    Customer Service at **********************

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12-8-23

    Business Response

    Date: 04/09/2024

    Hello Dear Customer, 

    We have already refunded your order. It was done March 26. I apologize for the experience you had with us. Unfortunately, our team encountered unforeseen challenges that led us to make some difficult decisions. Your trust means a lot to us, and we understand the frustration this situation may have caused.

    We genuinely appreciate your understanding during this time, and we hope you can give us another chance in the future. Please know that we're actively working to prevent such issues from occurring again.

    Thank you for your patience and understanding.

    Regards, 
    ******
    Customer Service at **********************

  • Initial Complaint

    Date:03/13/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the beginning of February 2024 I spent $301 on hair tools from the merchants site to which they had never arrived after waiting well over a month and when I reached out to said merchant they did not resolve the issue. They had apologized to me then became un reachable/ un helpful. I have not received my hair equipment or a refund and their site will not load for me, no answer through email or their customer support. I was expressed that I am recovering from my hair equipment getting stolen and they are no better than the people here that vandalized and took from me. I am extremely depressed and not dealing well with this situation. Barbernation has contributed to my depleted mental mental health as a Black, disabled active duty Army Veteran and I demand justice and fairness. Either refund me or give me my equipment so that I can rebuild my business.

    Business Response

    Date: 04/09/2024

    Hello Dear Customer, 

    We have already cancelled and refunded your order. It was done March 26. I apologize for the experience you had with us. Unfortunately, our team encountered unforeseen challenges that led us to make some difficult decisions. Your trust means a lot to us, and we understand the frustration this situation may have caused.

    We genuinely appreciate your understanding during this time, and we hope you can give us another chance in the future. Please know that we're actively working to prevent such issues from occurring again.

    Thank you for your patience and understanding.

    Regards, 
    ******
    Customer Service at **********************

  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 3rd 2024 I ordered two things one was a turbo jet duster and the other thing was a neck spray together the amount I paid was $160 it's been over a month and still haven't heard nothing or seem nothing come I've tried contacting ******* nation but never can get anyone I would like a full refund my order number is ***** I saw the ad on ********

    Business Response

    Date: 04/09/2024

    Hello Dear Customer, 

    We have already refunded your order. It was done March 26. I apologize for the experience you had with us. Unfortunately, our team encountered unforeseen challenges that led us to make some difficult decisions. Your trust means a lot to us, and we understand the frustration this situation may have caused.

    We genuinely appreciate your understanding during this time, and we hope you can give us another chance in the future. Please know that we're actively working to prevent such issues from occurring again.

    Thank you for your patience and understanding.

    Regards, 
    ******
    Customer Service at **********************

  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went on to buy clipper set for work i was in desperate need of clippers quickly and saw that they had a set of the clippers trimmers and the blower/ vacuum tool that came with it for $540 at the time that I purchased it, it said that it was still in stock so i bought it and I never received any information on if it was being sent out on its way or anything so i tried calling i have called about 10 times a day and tried emailing them to cancel the order i needed them quickly so I wanted to cancel so i could purchase something else instead i enclosed the emails that I sent after the first couple of messages went unanswered and still not one call or email to even give me an estimate on how long it will take or if they would refund my card and its been about two weeks so i wasn't sure if I was being ripped off or what I went on here to see if anyone else had this problem and saw that other people had made complaints with you guys on here and it seems to me that they do this all the time but why have a number if no answers the calls ever. At this point I had to purchase new clippers so i would just like a refund i didn't write any of the information because I included it in attachments at the bottom.

    Business Response

    Date: 04/09/2024

    Hello Dear Customer, 

    We have already refunded your order. It was done March 26. I apologize for the experience you had with us. Unfortunately, our team encountered unforeseen challenges that led us to make some difficult decisions. Your trust means a lot to us, and we understand the frustration this situation may have caused.

    We genuinely appreciate your understanding during this time, and we hope you can give us another chance in the future. Please know that we're actively working to prevent such issues from occurring again.

    Thank you for your patience and understanding.

    Regards, 
    ******
    Customer Service at **********************

  • Initial Complaint

    Date:03/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a turbo jet air duster for $99.00 and after ship protection for $1.00. Ive attempted to contact the company via phone multiple times and get the same generic vm everytime, which ends with them hanging up on you. I have also sent multiple emails attempting to get a resolution. They say theyll respond within three business days, and that has also not been the case. After doing some research, *** found that this is a recurring issue with this company! I highly suggest NOBODY DO BUSINESS WITH THIS COMPANY!

    Business Response

    Date: 04/09/2024

    Hello Dear Customer, 

    We have already refunded your order. It was done March 26. I apologize for the experience you had with us. Unfortunately, our team encountered unforeseen challenges that led us to make some difficult decisions. Your trust means a lot to us, and we understand the frustration this situation may have caused.

    We genuinely appreciate your understanding during this time, and we hope you can give us another chance in the future. Please know that we're actively working to prevent such issues from occurring again.

    Thank you for your patience and understanding.

    Regards, 
    ******
    Customer Service at **********************

  • Initial Complaint

    Date:03/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a set of hair clippers and trimmers that came with a dryer on 12/22/23. When I hadn't received any tracking info for the product I emailed the company on 12/31/23. They responded & said that the product had to be assembled & would be shipped out in 3 weeks. I asked for an order update on 01/10/24. They said they were still working on the order but it should be out within the next two weeks. I asked for another update on 01/26/24. They said the order was taking longer than expected & offered an extended warranty on the product. They also said it would be an additional 3 weeks. After 4 weeks with no update I emailed them again on 02/22/24. They replied saying they didn't know when my order would be shipped out. I was upset & requested a refund on 02/26/24. They cancelled my order & said they would send out an email when it was processed. On 03/01/24 I asked for an update on my refund & on 03/04/24 they said they would give it a high priority but I still have yet to receive my refund or any emails regarding it. I just want this to be handled & get my refund. I believe this to be a very poorly run business that gives misleading ********************* people along.

    Business Response

    Date: 04/09/2024

    Hello Dear Customer, 

    We sincerely apologize for the inconvenience caused by us. Your order has already been cancelled and refunded. Unfortunately, our team encountered unforeseen challenges that led us to make some difficult decisions. Your trust means a lot to us, and we understand the frustration this situation may have caused.

    We genuinely appreciate your understanding during this time, and we hope you can give us another chance in the future. Please know that we're actively working to prevent such issues from occurring again.

    Thank you for your patience and understanding.

    Regards, 
    ******
    Customer Service at **********************




    Customer Answer

    Date: 04/12/2024

    They say they have issued a refund but I've not seen it and it's been over a month

    Business Response

    Date: 04/25/2024

    Hello Dear Customer, 

    Your order has already been canceled and fully refunded. Please contact your bank if the refund has not been processed. We apologize for the inconvenience.

    Regards, 
    ******
    Customer Service at **********************

    Customer Answer

    Date: 05/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:03/07/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 27, 2023 I placed an order online at ********************************************* for *************************** Edition Iridescent ************************* FX726RB with 4-in1 Turbo Jet Air Duster, order #*****. My credit card was charged on December 28, 2023 for $389.99 for the purchase. In an email dated January 15 inquiring about the status of my order, a response was sent saying it would ship within 3 weeks. On February 8, 2024 and March 1, 2024 I sent follow up emails and received no response. In the March 1, 2024 email I stated I wanted a refund as I had not received the merchandise. I have seen no credit on my credit card. I also have called on March 1, 4, and 7 and am unable to speak to a representative. I have called a total of five times and heard the same message. I have sent SMS messages three times and have yet to hear anything back. I am hoping you will be able to help me get a refund.

    Business Response

    Date: 04/09/2024

    Hello Dear Customer, 

    We have already refunded your order. It was done March 26. I apologize for the experience you had with us. Unfortunately, our team encountered unforeseen challenges that led us to make some difficult decisions. Your trust means a lot to us, and we understand the frustration this situation may have caused.

    We genuinely appreciate your understanding during this time, and we hope you can give us another chance in the future. Please know that we're actively working to prevent such issues from occurring again.

    Thank you for your patience and understanding.

    Regards, 
    ******
    Customer Service at **********************

    Customer Answer

    Date: 04/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November 2023 I ordered three products from BarberNation. It totaled over $300. *** tried contacting them several times. Its now March ************************************************************************************ I have asked for a refund several times And they have not given me one. They just wrote me a letter saying because I disputed it with my credit card theyre not gonna pay me the money and theyre not gonna give me my product that I ordered. They are thieves. I want this resolved.

    Business Response

    Date: 04/09/2024

    Hello Dear Customer, 

    Once a chargeback has been made, the bank takes back your payment, plus a chargeback fee from us. Then we no longer have a paid order, and are not able to fulfill it, refund it, or make any changes. The bank then allows us some days to respond and then, they investigate the issue.

    The response to your bank was already submitted, and until the chargeback is resolved, the order must remain as is. We submitted the response to your dispute on April 7, 2024 at 4:18 am. Now it is up to the bank to make their decision, which could take up to 75 days.

    We do not control this process, unfortunately. Should the bank rule in our favor, we can issue a refund then, as they return your payment to us. If they rule in your favor, they will issue the refund themselves. Thank you for understanding.

     

    Regards, 
    ******
    Customer Service at **********************

    Customer Answer

    Date: 04/12/2024

     
    Complaint: 21393025

    I am rejecting this response because: you may have cancelled my order, but that doesnt mean you get to keep my money. That is theft. As you can see from my ***** post they are still holding my money. That is theft.  
    can the BBB put me in touch with their local authorities Id like to press charges for theft? 

    Sincerely,

    ***************************

    Business Response

    Date: 04/25/2024

    Hello Dear Customer, 

    When the chargeback dispute is opened, the bank takes the funds from us, so we no longer have them. Once the dispute process is resolved, they will issue the refund. We no longer have the funds in our possession. Please check in with your bank on when you might expect a resolution on this process.

    Regards, 
    ******
    Customer Service at **********************

    Customer Answer

    Date: 05/03/2024

     
    Complaint: 21393025

    I am rejecting this response because: I have spoken with Venmo, they elevated it up to Mastercard. They said they never returned the funds or responded to numerous emails. 
    They are lying. 

    Sincerely,

    ***************************

  • Initial Complaint

    Date:01/28/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/16/2024, I placed an order through this merchant. I have yet to receive my order and have not received any active updates. On more than one occasion, I have reached out to the merchant requesting order status. I was given a timeframe in response, which has not been honored. After doing some research, I found numerous other people who reported having waited months for their items. I would like my money back and also think its important that other consumers are aware of this companys shoddy business practices.

    Business Response

    Date: 01/29/2024

    **************, 

    We apologize for the wait, our product team has been very busy. We have re-designed the ** so it has more power, we also redesigned the shipping package for our **************** we will send 2 vials, instead of 1. This caused some delays. We have had to adjust our shipping estimates a few times due to them.

    We will, of course, cancel and refund your order as you have requested. Furthermore, we appreciate your feedback, and we will work towards minimizing wait times for all our future customers. I hope you can give us another chance in the future.

    Regards, 
    ******
    Customer Service at **********************

    Customer Answer

    Date: 01/29/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It would have been much more understandable if your organization had sent follow up messages explaining the delay, or at least honoring your promise to have shipped the item within three weeks.  That type of customer service would have made all the difference in the world.  

    Sincerely,

    ***********************

BarberNation is NOT a BBB Accredited Business.

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