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Business Profile

Barber Equipment

BarberNation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Barber Equipment.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item online through their website on 11/27/2023. My card was charged $89.99 and I still have not received said item or even tracking info on the item. I have tried contacting the company and they will not return emails and I cannot get through on the 800 number. I need a resolution.

    Business Response

    Date: 12/21/2023

    Hello, 

    We deeply apologize for the lack of updates on your order. We understand your frustration and will proceed with the cancellation and refund of your order. We hope you give us another chance in the future to prove ourselves. Likewise, we are continuously working on improving our communication and customer experience. If you have any more feedback, we will be glad to listen to it.

  • Initial Complaint

    Date:12/09/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 15, 2023 I went online and I purchased an order with ******* nation. My order came up to $269.99 Barber nation then sent me a email stating that I needed to send my identification card to show verification that I was the sole owner of that card that I was using. Once I sent my verification they emailed me an order number saying my product would be out within 3 weeks and that I should receive a tracking number. I have been trying to contact them. I have not been able to get a respond. They say if you email them they will respond within 48 hours. Its been a week and Ive still not heard from them. Ive requested for refund. No one has emailed me back. at this time this was a gift for my husband for Christmas. I am very upset at the situation. And highly disappointed at this company with the lack of communication they have

    Business Response

    Date: 12/11/2023

    Hello,

    We see that your order has already been refunded by one of our customer service agents. We will consider this issue resolved. 

    Regards,

    *****

    Customer Answer

    Date: 12/11/2023

     
    Complaint: 20983595

    I am rejecting this response because: bank states the merchant still has not replied to their messages and that its still a on going investigation. I have not been issued a refund 

    Sincerely,

    ***************************

    Business Response

    Date: 12/12/2023

    Refunds do take 3 to 5 business days. If you are still having issues after the aforementioned days have elapsed, then confer with your credit card company. I am re-confirming the order has already been cancelled.

    Customer Answer

    Date: 12/16/2023

     
    Complaint: 20983595

    I am rejecting this response because:

    Sincerely,

    ***************************

    Business Response

    Date: 12/20/2023

    Hello, Thank you for reaching out, your order was cancelled and refund has been issued back to your account.

    Customer Answer

    Date: 12/20/2023

     
    Complaint: 20983595

    I am rejecting this response because: *********** is lying. my bank states that barber nation has not responded to any of their emails. also i have not received a refund and they said the canceled the order 12/8/23  

    Sincerely,

    ***************************

    Business Response

    Date: 12/21/2023

    Hello Dear Customer,

    Please call your bank. Once a chargeback has been requested, the money is taken from our account. You submitted a chargeback on December 7 with your bank, and we accepted that chargeback and cancelled your order on December 8. This means we told your bank to refund your account, instead of fighting the chargeback. You might even be able to see this on your bank's phone app. We hope your bank is able to solve this fast for you. Have a nice day.

  • Initial Complaint

    Date:11/16/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from the business on 10/4/23, at which time my credit card was charged $110. I never received a shipment notification so I emailed the company on 10/24/23, no response, and again on 10/31/23 with no response. I never received the turbo air duster I purchased and was charged for, and I was never contacted by BarberNation after repeated attempts at contacting them. It has been 6 weeks since I was charged for an item I never received. Their website claims orders are shipped within 3-5 business days so this is obviously well outside of that timeframe.

    Business Response

    Date: 11/17/2023

    Hello, thank you for reaching out ,we have issued a refund for your order as requested, and sent a cancellation confirmation email. Please check your email for our response addressing your concern. 


    Best Regards,
    BarberNation Customer Service

    Customer Answer

    Date: 11/17/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I hope they will not intentionally deceive customers in the future and communicate more effectively.
    Items should not show in stock and then still not ship after 6 weeks have passed. 
    Sincerely,

    *******************************

  • Initial Complaint

    Date:10/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a turbo jet air duster from barber nation and have not received in nearly a month but my biggest concern is that the barber nation that o sent the money to has a different address than the one that is on file that is on line and I need a refund the fraudulent address I have is ****************************************************************************** and when I typed in barbernation this address never popped up online.

    Business Response

    Date: 10/18/2023

    Hello ***************************,

    We have issued your refund as requested. And the address you referenced is our return address. So no worries on if the address if fraudulent. It is indeed genuine.

    Regards,

    ***** - BarberNation Customer Care

BarberNation is NOT a BBB Accredited Business.

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