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Business Profile

Auto Diagnosis

FIXD Automotive, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Diagnosis.

Complaints

Customer Complaints Summary

  • 511 total complaints in the last 3 years.
  • 194 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never purchased a subscription to this company. Last year they took money out of my account through ****** and had to refund. This year they took $99 from my account again without permission or me ordering anything. Super frustrating and they need to refund!

    Business Response

    Date: 01/06/2025

    Hello,
    A refund and cancellation for your premium subscription has already been issued through ******. Please let us know if you need any additional support. 

    Thanks,
    The FIXD Team 

  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged me ****** for an annual subscription that I didnt know I had. The product hasnt been used, and they are saying they cant refund the money for a product and subscription that was never used. I sent an email on the same day I saw the charge come up, and they still wouldnt refund the unwanted subscription.

    Business Response

    Date: 01/06/2025

    Hello,

    A refund has been issued for your premium subscription and we have canceled it as well so you will not be billed again in the future.

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:01/01/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a FIXD scanner device for my car. I thought that was all I purchased. Little did I know that they signed me up for some premium subscription service. I found this out today when I was charged $99.99. I immediately contacted them thinking it was some fraudulent charge. They said I never canceled my free subscription so they charged me and would not refund me. I never used the service or have any intention of using it. I got an email weeks ago, but it looked like spam. They are losing nothing by refunding me my money. I never used their service or intend to. I don't even know what the premium subscription is. When you buy a physical product who would think it comes with a hidden charge. Then when I cancelled the subscription I had to go through 6 screens confirming my subscription. Each time they kept lowering the price. They won't refund me, but will give me 67% off. This company is taking advantage of people with deceptive practices. I attached my message and their response. As you can see I had no idea I was subscribed to anything.

    Business Response

    Date: 01/06/2025

    Hello,

    Your premium subscription renewal has already been canceled and refunded via ******. Please let us know if you need further assistance.

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 01/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ************

  • Initial Complaint

    Date:12/24/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product in 2024 and they automatically signed me up for a subscription. Because I didn't know about it until I receive my credit card statement I was not reimbursed. At that time I explained i didn't order I didn't want it. Long story short the billed me again in 2025 99 dollars. You can't get anyone on the phone they make you go to their online customer support. They literally just charged me again and they won't remove the fees. Terrible company fraudulent activity. Multiple complaints.

    Business Response

    Date: 01/06/2025

    Hello,

    A member of our support team has already canceled and issued a refund for your premium subscription. Please let us know if you need any additional support.

     

    Thanks,

    The FIXD Team

  • Initial Complaint

    Date:12/22/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a sensor from FIXD Automotive to use on my vehicle and I got an email from my ******************* that I have a suspicious charge of $106.59 on my account that evidently is a subscription that I never signed up for. This business is making their money on hidden charges that they are deceiving customers with and hoping they never check their credit card bill.

    Business Response

    Date: 01/06/2025

    Hello,

    A member of our support team has already issued a refund for the subscription and canceled it for you.

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 01/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ********

  • Initial Complaint

    Date:12/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bad bought the obd scanner for 20 dollars then they charged be an additional ****** dollars for something I didnt consent to.

    Business Response

    Date: 01/06/2025

    Hello,

    A member of our support team has already canceled and issued a refund for your premium subscription. Please let us know if you need further assistance.

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:12/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the product for $21.19. They charged me for a subscription that I never asked for. I was charged $105.99 to my credit card without my approval then they would not speak with me they wanted to use email to deny my credit stating I did not cancel on time. I informed that this was fraud. As they can see this was a misunderstanding and I never used them for anything other than buying the product. But they ignored my email after denied the credit.

    Business Response

    Date: 01/06/2025

    Hello,

    A refund and cancellation has been issued for your premium subscription renewal. Please let us know if you need further assistance.

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:12/19/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The amount was advertised for $19.00 but they charged me $50.00 plus **** is a Scam

    Business Response

    Date: 12/20/2024

    Hello,

    Thanks for contacting the FIXD Customer Support Team! I have attached your confirmation page to this message. The $19.99 price is for one sensor, but you ordered 2 sensors and the lifetime warranty. I have canceled your order and issued you a full refund. 

     

    Thanks,

    The FIXD Team

  • Initial Complaint

    Date:12/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 14, I was charged for a premium subscription that I did not sign up for. I reached out to FIXD team to fix the error the very same day the unauthorized charge was discovered but they never returned my email or gave me a call so now Im left with no option but to warn others. Im hoping this matter can be resolved. I would like a Full refund. Thanks.

    Business Response

    Date: 12/18/2024

    Hello,

    I have attached a copy of your order confirmation page that shows the subscription was added to your order before checkout. When you completed the purchase, you authorized the subscription charge at the end of the 14-day free trial. Additionally, I can see that our support team responded to your email with a subscription management link that allows you to refund and cancel the subscription without having to wait. 

    We would like to inform you that we have canceled the subscription and issued a refund on you behalf since you were within the 30-day money back guarantee. 

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 12/24/2024

     
    Complaint: 22704764

    I am rejecting this response because:

    I have not received any refund and its already been a week, Im still waiting. I payed $99.99 dollars for a premium subscription that I do not want or did not ask for. So I expect a refund of $99.99.

    Sincerely,

    ****** ****

    Business Response

    Date: 12/26/2024

    Hello, I checked on your refund status.  Found it had been submitted but had not processed.  I processed and attached is a screen shot of that. 

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I boughT an automotive code reader with no subscription over a year ago from FIXD. It died a week later. No surprise I see through ****** that they have charged for a subscription of $150 today and FIXD and ****** refused to refund the money back to our account for services not wanted. I think they are complicit with each other in the scam as there are thousands of complaints on the internet of random funds of varying amounts flowing through this scam house with ****** covering for it.

    Business Response

    Date: 12/18/2024

    Hello,

    I am sorry for the confusion! ****** would only decline the refund if we provided sufficient evidence that the charge was valid. Since the subscription recurs annually, and the subscription was not canceled, it was a valid charge. We have made an exception to our refund policy and issued a refund for the renewal charge along with canceling the subscription. 

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 12/18/2024

     
    Complaint: 22702096

    I am rejecting this response because: It is a lie and scam as there was never a subscription.

    Sincerely,

    **** *******

    Business Response

    Date: 12/18/2024

    Hello,

    There was a recurring subscription that was purchased along with the sensor on 12/3/23. A refund has been issued for the subscription and the subscription has been canceled, which was listed as the requested resolution in the complaint. 

     

    Thanks,

    The FIXD Team

    Customer Answer

    Date: 12/18/2024

     
    Complaint: 22702096

    I am rejecting this response because: ******* just took the money back from you, that was the resolution I needed. There was no subscription just a tool, remark of thousands of buyers being scammed. Thank my bank, have a good day.

    Sincerely,

    **** *******

FIXD Automotive, Inc. is NOT a BBB Accredited Business.

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