Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/16/24 I was charged for a subscription I had attempted to cancel. I would like a refund and to not be charged again.

  Business Response

  Date: 01/17/2025

  Hello,

  Thanks for reaching out to the FIXD Customer Support Team! A refund for your premium subscription has been issued and the subscription have been canceled so you will not be charged again.

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 01/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card institution NOTIFIED ME that this manufacturing corporation "FIXD Automotive *** has tried to utilize my credit card WITHOUT MY PERMISSION . (UNAUTHORIZED USEAGE) for $99.99

  Business Response

  Date: 01/17/2025

  Hello,

  Thanks for reaching out to the FIXD Customer Support Team! I have attached your order confirmation page so that you can review the authorization that we provided to charge your card after the free trial. Since the transaction for the subscription could not be completed, there is nothing to refund at this time. Additionally, we have canceled your subscription so you will not be charged again.

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the **** device for $21.76 back in earlier in December and never subscribed for the Premium subscription and to my surprise I was billed for the annual premium of $108.86 . I tried to contact them by email, telephone and no responses. Please help ***** ******* ********************

  Business Response

  Date: 01/17/2025

  Hello,

  Thanks for reaching out to the FIXD Customer Support Team! I have issued a refund for your premium subscription and I have canceled it for you. Please let us know if there is anything else that we can help you with!

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 01/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a FIXD device/scanner for my car. On 12/27/2024, I was charged $105.79 for a premium service that I did not sign up for. I messaged FIXD and they advised this was a renewal and that their "policy" was to not issue refunds. This promtpted me to go back and check if I have been cahrged before. Sure enough, I was charged $99.00 on December 27, 2023, as well for a subscription I did not sign up for. I purchased this as it was advertised. I did not purchase premium services that were never wanted nor never used.

  Business Response

  Date: 01/14/2025

  Hello,

  Thanks for contacting the FIXD Customer Support Team! I can see that the premium subscription was added to your purchase back in 2023. Unfortunately, we are not able to issue refunds for charges that are over 365 days old, but we have processed a refund for the most recent premium subscription charge. We have also canceled the subscription so you will not be charged again.

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 01/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Same as others here, I simply bought a physical FIXD device which I never even used but gave them my email address when ordering the device. I only use the Apple ecosystem and this FIXD subscription does not follow Apple standard and cannot be cancelled through ***** subscription services negating Apple Store terms and conditions. I never received email communication that a charge would occur. Once the ***** unauthorized charge hit my credit card on 12/30/24, I called immediately and waited 45 minutes to speak with ********* in sales after being looped through 3 voice mail menus telling me to go online for help. She said I would be refunded, but I never received a credit to my card nor did I receive any email communication even though she verified my email address 3 times. I called back a week later and was hung up on 3 times after waiting another 30 to 45 minutes each time. I heard background noise two times so it was not a technical glitch. Someone consciously made the choice to hang up on me. I finally talked to the same person a second time, *********. This time, she sent me a multi-layered cancel form on email but told me she did not have the authority to issue a refund. She said I needed to email a request for a refund to support @***********. Shocker - the email request for a refund was denied by **** ***** at 1am on Friday night. The California phone number my credit card showed to call doesnt match the Georgia company headquarters address-another red flag. Also, neither of these employees names I spoke to exist on ******** so Im doubting their validity. The subscription is a shameful scam. Leaders according to LinkedIn: **** *******, ********* *****, **** ****, *** ****** and **** Bosco *******

  Business Response

  Date: 01/14/2025

  Hello,

  Thanks for contacting the FIXD Customer Support Team! Since the subscription was not eligible for a refund, the agents were accurate in that they were not able to issue the refund themselves since it was against policy. The refund needed managerial approval, which has since been granted and a refund for the subscription renewal has been issued. The subscription has also been canceled so you will not be charged again in the future.

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 01/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Through an ad, on December 28, 2024, I submitted an order for 2 of the **** items and tried to opt out of the renewal process and the purchase process, and the online screen froze on me, and would not allow me to delete my information. I received 2 of the **** items via **** on January 4, 2025. On January 11, 2025, FIXD AUTOMOTIVE, INC., charged my bank debit card $99.99 for a service I never agreed to and had previously tried to opt out of the entire *********** NO TIME, DID I EVER RECEIVE AN EMAIL COPY OF THE TRANSACTION AND NO INVOICE ACCOMPANIED THE ***** RECEIVED.I believe that FIXD AUTOMOTIVE operates fraudulently in the manner in which they advertise and lock the screen when a person attempts to delete their information and delete the ********** FROM PKG: **** TRACKING: 9261 2902 0740 7354 3411 5465 97 ; MMID #: ****************** ; PACKAGE I[ #: LP7E60E267DB3 ; COST CENTER #: **** ; I have not opened the items received as they demand putting an app on my phone and I do not put app's on my phone. I want to return the items received back to FIXD AUTOMOTIVE and received full restitution of the initial $43.56, and the other charge of $99.99, for a total of $143.55. I HAVE NO INTENTION, WHATSOEVER, OF USING THE MERCHANDISE.

  Business Response

  Date: 01/13/2025

  Hello,

  Thank you for reaching out to the FIXD Customer Support Team! I can confirm that you completed the checkout on our website for the purchase of 2 sensors and the premium subscription. I have attached a copy of your order confirmation to the complaint. We emailed all of your order details to the email that you entered, 
  ***************************. 

  For the subscription, since you were within the 30-day money back guarantee, I have issued you a refund and canceled it for you. For the sensors, I have emailed you a prepaid return label. Please affix that label to the original package and mail it back to us. Once we receive it in our warehouse, we will issue you a full refund.

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22802792
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ********

   

  I NEVER RECEIVED ANY ***** IN REFERENCE TO THE ***** ORDERED.  THE ***** I USE IS ****************************.  I HAVE NEVER USED AN ***** AS ***************************.  I STILL CONSIDER THIS TO BE A FRAUDULENT AD FOR SALES AND WANT FULL RESTITUTION.  I HAVE NOT, CANNOT USE THE ***** SENT TO ME AND WILL RETURN SAME TO THE BUSINESS; ***** HAVE NEVER BEEN OPENED FOR ANY USE.
  

  Business Response

  Date: 01/13/2025

  Hello,

  We have emailed the prepaid return label to **************************. Please print out the label and ship the merchandise back to our warehouse. Once delivered, our team will process your refund. As noted in the previous message, we have already issued a refund for the premium subscription.

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:01/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a FIXD scanner device for my car. I thought that was all I purchased. Little did I know that they signed me up for some premium subscription service.I see other complaints on this site for exactly the same thing! I found this out today when I was charged $99.99. I immediately contacted them thinking it was some fraudulent charge. They said I never canceled my free subscription so they charged me and would not refund me. I never used the service or have any intention of using it. I got an email weeks ago, but it looked like spam. I never used their service or intend to. I don't even know what the premium subscription is. When you buy a physical product who would think it comes with a hidden charge. Then when I cancelled the subscription I had to go through 6 screens confirming my subscription. They won't refund me.This company is taking advantage of people with deceptive practices. Their message to me was that they refuse to refund!As you can see I had no idea I was subscribed to anything.

  Business Response

  Date: 01/13/2025

  Hello,

  Thank you for contacting the FIXD Customer Support Team! I have attached a copy of your order confirmation for your review. As you can see the subscription was in your cart when you completed the check out. As for the subscription refund, I can see that you did reach outside of our 30 day money back guarantee, but we have decided to make an exception and issue a refund. I have also canceled your subscription so you will not be charged again. 

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of 2024 I activated a FREE trial for their subscription because I needed to read a code for something. After I was done I canceled the subscription which was NOT easy, I had to jump through hoops just to get this canceled. Here comes January 8th I see a charge of $99.99 from Fixd. I was NOT notified of a payment thwr was about ti be processed. I proceeded to email and call them and got ignored. I then reached out to ****** and they got me my refund and canceled the subscription that was supposed to be canceled already. Now a year later I see the exact same charge again! This is ridiculous. Your subscription was supposed to be canceled. I emailed their support but I'll probably get ignored by them again socI contacted ****** too.

  Business Response

  Date: 01/09/2025

  Hello,

  I am very sorry about the confusion! I see that one of our support agents has already issues a refund and canceled the subscription for the most recent renewal. I have also deactivated your account with us so you cannot be charged again in the future.

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an OBD2 sensor from FIXD Automotive on 12/23/2024 after viewing an ad for it on ********. The OBD2 sensor arrived sometime around 12/29/24 (I dont remember the specific day). I downloaded the app to my phone and ran a scan on my car. I investigated the codes and their explanations. I also investigated the various features of the app. Unknown to me, there must have been an agreement to subscribe. I didnt see it. I found out about it when my banks fraud division contacted me (on an automated line) about two declined transactions against my card. I responded to the declined transaction prompts by selecting the option that the declined transactions were NOT authorized by me. I had no idea they would be coming. I unsubscribed from the unknown subscription. The way one does this is to put in your email address, which results in a link being sent. When the link arrives, it immediately tries to prevent you from unsubscribing. This is suspicious because I was simply trying to contact the company, so how did they just happen to assume that I wanted to unsubscribe? It must happen quite a lot to them. The other irritating thing is I had to navigate multiple screens offering me 50% off the subscription, then 50% off of that. Very customer-hostile and a sign that the company is just trying to rake money in from unsuspecting consumers. I finally was able to unsubscribe.The result is that my card has been blocked and now I have to go through the hassle of getting a new card from my bank. Im also out the original $21.71, I guess, since the device is most likely useless without a subscription. I certainly dont want to use it and I removed the app which could be a massive security compromise from my phone.

  Business Response

  Date: 01/07/2025

  Hello,

  Thanks for contacting the FIXD Customer Support Team! I have attached your order confirmation page so that you may review what you ordered. As you can see the subscription was added to your order. When checkout was completed, you agreed to the billing terms which states the subscription will be billed after the 2 week free trial. As you mentioned, the subscription charge did not get processed and the subscription was canceled.

   

  As for the sensor, we still offer a lot of great free features in the app. For instance, you can scan you vehicle, view diagnostic reports, see live engine data, keep track of maintenance intervals, and more! All without the premium subscription. If you are still not interested in keeping the sensor, please use the prepaid return label that I emailed to you separately. Once the sensor is returned, our team will process your refund. 

   

  Thanks,

  The FIXD Team

• Initial Complaint

  Date:01/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** not aproved for a subscription on three items i purchased xmas 2023 for other and now im getting charged this fee

  Business Response

  Date: 01/06/2025

  Hello,

  Your subscription has been canceled and refunded. Please let us know if you need any additional assistance.

   

  Thanks,

  The FIXD Team