Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Fixd OBD2 scanner join the app I put the scanner in my car one on the app and it worked OK so then I want to one of my other cars and when I signed on the app, my name was changed to a *** ******* so I changed it back to ***** ******** from then on theyve been trying to charge me 99 dollars per week to my credit card company which thank God. They caught it and asked me if it was something I charged and I said no so they talk to me through turning my card off told me to contact the fixd company. Every phone number Ive tried send me to a email and when I contact them, they send me to a link telling me how to cancel it while the link sends me into my phone subscriptionwhich I dont have their subscription so its not listed in there and when I tell them that and sent them a picture showing they just me another link telling me to go to the same place in the 1st picture that that I attached as you can see, I dont have their subscription the but it doesnt stop them from trying to charge me every week the 2nd picture is how many times Ive asked them to please go into your computer and take me out. Send them pictures showing I do not have their subscription. They send me back a link giving me directions right back to my subscriptions in my phone again. The third picture is me on the app showing I donot have a premium service or it would be checked green, but it does not stop them from trying to charge me for all of this when I came on the app and it called me by the name *** *******, so I went back and changed it to the correct name. I just want them to stop trying to charge me for a subscription so I can turn my credit card back on and not have to disputecharges from a company. I want nothing to do with anymore. theres all three pictures showing. I do not have their subscription how many times Ive contacted them and they sent me a link taking me to my phone subscription and 4th pic is proof they keep trying to charge me for it

  Business Response

  Date: 05/21/2025

  Hello,

  For our phone support, simply press the number listed in our message to get a hold of an agent. As for our email support, we have an automated message that allows customers to use our self service option instead of waiting for an agent reply. In the email in big bold letters we say "If this email does not answer your question or resolve your problem, please respond directly to this email and an agent will assist you." Instead of responding directly to the email, you created 6 new tickets in less than 24 hours. This means instead of continuing your ticket with an agent and receiving an expeditious response, you started a new chain that received the self service email.

  As for your subscription, which is under the name "***** (***) ********", it has been canceled and your card will no longer be charged. Additionally, please see that attached order confirmation page, which shows the subscription was added to the order under the name and address that matches the information provided in the complaint. 

   

  Thanks,

  The FIXD Team 

   

   

  Customer Answer

  Date: 05/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory  about them ever answering the phone,Ive looked every phone number they had up and it all sends you to automated recording sending you to  ***** anyway thank you very much. I appreciate all your help.
  
  ***** ********

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased product on April 30 2025..didn't receive product until a week after purchase. Unbeknownst to me a family member had purchased the same product for me as a gift. So upon receiving the one I purchased I attempted to return it to the company. After hours of online chat I to no avail, I requested to speak to a live person. The company has no phone number listed in their contact info so consumers can remedy situations like this. So after these hours of frustration, I have now contacted the BBB to get resolve.

  Business Response

  Date: 05/14/2025

  Hello,

  We received your email yesterday. We responded a few hours later with a prepaid return label and instructions on how to return the product. If you are not satisfied with how quickly we resolved your issue, you can fill out the customer survey that we also sent you! 

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a fixd sensor for my car and signed up for premium which I received at a discount for 1 year. I never even used the premium subscription perks as I did not have any issues with my car during that time. Once the year was up, which apparently was today, I was charged $99 to continue my subscription. The problem is that I did not receive an email reminder. Any time I have EVER purchased a subscription for ANYTHING I always receive a courtesy email reminder that my premium is coming due. When I saw that my ****** account was charged $99 I thought it was a joke! But to my disappointment it was not. Now, all I can do is cancel the subscription and they are refusing to reimburse me FOR NOTHING!!!!

  Business Response

  Date: 05/13/2025

  Hello,

  I can confirm that you did subscribe to our Premium subscription last year. We sent you all of the billing details via email regarding your yearly recurring subscription and instructions on how to cancel it at any time. Additionally, we did send a renewal email regarding this most recent billing cycle. Since this email was missed, we have issued a refund for the subscription and canceled it for you so it will not renew in the future.

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 05/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the **** unit from them last year, but I did not sign up for a premium renewal membership this year, my bank account was charged $108.89 on May 3rd, 2025. I cancelled the account on May 6, 2025. I want my refund immediately. I want the money sent to my address, NOT my checking account, and I want them to purge any of my information from their computer system!Please, send my check! My checking account has payments due to come in, and they are going to bounce and I will be charged overdraft fees, all due to them!I am on Social Security Disability and on a limited budget. I have sent emails and tried to call them, but I never get return emails, and you cant get ahold of anyone on the ******** next step will be my attorney.Sincerely, **** M. *****

  Business Response

  Date: 05/12/2025

  Hello,

  I am so sorry for any confusion! When you subscribed to our yearly subscription, you agreed to pay on an annual basis until canceled. This does mean you have to cancel before the renewal charge, which in this case you canceled after the renewal charge.

  Additionally, I do see that one of our support agents did follow up with you, but we never heard back. I am happy to let you know that we have issued your refund for your subscription renewal and you should receive that in 3-5 business days. 

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They didnt provide an address to where I could return their product (unopened) for a refund, also to refund money they took from my account for subscription fee of which I didnt subscribe product cost $46.97 subscription cost $99.99 FIXD Automotive ********************************************

  Business Response

  Date: 05/05/2025

  To Whom It May Concern,
  ******* ***** has requested a refund of $46.97 for the **** device and $99.99 for a **** Premium subscription. She stated that:
  She ordered a **** device as a gift
  The recipient did not want it
  She never subscribed to the Premium service
  She did not receive a return address or label
  We have reviewed her case. Ms. ***** contacted our support team multiple times via email and web form between February 14 and March 7. In response, we:
  Provided clear instructions for how to request a return authorization (RMA)
  Shared direct links for initiating a return and obtaining a prepaid label
  Requested her order number or any proof of purchase so we could process the return
  To date, we have not received a completed RMA or valid order number from Ms. ****** which is required to initiate a refund and issue a return label.
  Resolution Offered:
  We are willing to resolve this by issuing a full refund of $146.96 ($46.97 product + $99.99 subscription) upon return of the unopened **** device. Once Ms. ***** provides:
  A shipping address
  Email used at time of purchase
  Proof of purchase or screenshot of the order
  We will send a prepaid return label and complete the refund as soon as the item is received in unused condition.

   

  ***************************************************************************

  
  

  Customer Answer

  Date: 05/10/2025

   
  Complaint: *****************************************************************************************************************************************************
  
  I am rejecting this response because:on Thursday 5/8i sent them proof of payment which I couldnt find original email so it was copy of bank statement and my shipping address they answered me back the same day with the same email that I received months ago today is Saturday 5/10 and still havent heard anything about my refund 
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 05/12/2025

  Hello,

  A full refund for your sensor purchase and subscription purchase has been issued. Please allow for 3-5 business days for the refunds to be completed.

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased item over a year ago but never used it. Just found a new charge from them on my credit card for nearly $200 . I contacted them and was referred to a supposed cancellation form that was actually a form signing me up for a new $33 a month subscription. And requiring me to enter a new credit card number for a supposed refundable $1 charge obviously to authenticate my new order. Very clever scam! Denying charge with the cc company.

  Business Response

  Date: 05/05/2025

  Upon investigating this I have found no contact at all from this customer.   All contact is recorded and tracked. Orginal purchase was 02/09/2023 at 5:06 pm.  Below is our policy on refunds.  He has been charged 2 years of subscription which are not refundable at this point.  There is a link attached and I also cued an email to the customer to cancel. 
  
  You have 30 days from the initial charge date to request a refund for the **** Premium subscription. A refund will result in the immediate termination of the subscription and access to the subscription will be revoked. A refund is only applicable to the first year of the subscription. No refunds will be issued for subsequent charges for the renewal of the subscription. 
  
  The subscription can be canceled at any time. ********* the subscription will stop all future charges for the subscription. You will have access to the subscription until the end of the billing period. To cancel your subscription, visit:
  ************************************************************************
  
  If a sensor was included at no cost along with the Premium subscription, the sensor must be returned during the trial period or within 30 days of the initial charge date to cancel the trial or request a refund for the **** Premium Subscription.
  
  Note: This policy does not apply to ***** subscriptions. We are unable to process refunds for ***** subscriptions, so refunds are left to the discretion of Apple. 

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the **** sensor but did not buy the premium subscription. Today I found a charge for ****** on my account. I want a refund, as I did not purchase the premium subscription. In fact there was no mention of the subscription at all in the add.

  Business Response

  Date: 05/01/2025

  Hello,

  I have attached a copy of your order confirmation page! As you can see the subscription was added to your order as a separate item from the sensor. We show the same thing and clearly lay out the billing agreement prior to checkout on the review order page.

  Our support team has already processed your refund request and canceled your premium subscription. 

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 05/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****-********

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two **** devices on 2/17/25, while I was traveling on a cruise; I returned 4/9/25. It took a while to figure out how to use it; I had to go to a mechanic to find the *** port, and so I used the product and compared it with the scan from the mechanic's equipment. The **** did not work; it gave one report with one fault, when there were many other faults on the mechanic's report. The **** is so inaccurate, it is worthless. Moreover, I purchased the product thinking it was a one time purchase, but in order to use it, the *** makes it very prominent that you have to sign up for the premium $99 service. A 14 day free trial was advertised, but when I downloaded the ***, there was no free trial, and the *** very prominently makes it seem that there is no way to use the product without buying the $99 annual subscription.I emailed customer service, and they said there is a way to get the info without the subscription, but either that is not true, or it is so hard to find that it not effective. Very bad business practices.I then exercised my rights under the advertised 100% satisfaction guarantee, but they refused to honor it because it had been more than 30 days since the purchase date, even though I did not get it until 4/9 when I returned from the cruise. Again, bad business practices. Multiple emails and they refuse to honor the guarantee. So, I threw it away. Again, ********* product.

  Business Response

  Date: 04/30/2025

  Hello,

  Your order was delivered on 2/24 and you did not reach out to us to request a refund until 4/28. Our policy is that there is a 30-day money back guarantee from the date of delivery. We do not make travel exceptions for our refund policy.

  Additionally, the premium subscription is very much optional. If you see the premium sell page in the app, you can tap the "x" in the top corner to close out the page and continue with the free version of the app. 

  As for the scan accuracy, our technical support team can assist you via email at ******************************.

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23265834
  
  I am rejecting this response because:

   

  their website does not state when the 30 day guarantee period starts. It should start the day. The app is downloaded for the first time because obviously thats the first time a person has to be able to actually use the product and see how it works. They should not punish people for buying an impulse product while traveling. I offered them proof that I was traveling until April 9, 2025. They dont seem to care and that is just bad business.

  Second, they say that you can just click the little * in the box to avoid having to buy the subscription, but the * is either than not there or not apparent. They purposely make it difficult to see so that people will not know that they dont need to purchase the very expensive annual subscription to use the product.   I had to purchase the subscription because it said seven day free trial, then I use the product once, and then canceled the subscription the same day.
  

  The point of their advertised 100% satisfaction guarantee is clearly to convey to people that they can purchase the product without Risk, try it and see if it works or if its satisfies them. In this case I purchased the product, used it once, and immediately saw that it was totally inaccurate and not worth having. They should honor the advertise 100% satisfaction guarantee and not stand on a technicality that is ambiguous at best.

  finally, their comment that I should deal with their customer service is not satisfactory. The product is not accurate. I compared it with a professional mechanics, scanning device and mechanics scanning device found many more issues that the FI*D scanner did not. I should not be forced to deal with customer service, which could take hours and back-and-forth emails and I dont even know if they have live people to deal with.   But either way, if you have to deal with customer service to get a product to work, then once again, the product is not satisfactory and they should honor the return.  

  
  Sincerely,
  
  **** ********

  Business Response

  Date: 05/01/2025

  Hello,

  When you check out, you are accepting the billing agreement and our return and warranty policies. Our policies are very clear on our website and are fair. We stand by our policies and will not make an exception. Additionally, mechanic scan tools that cost thousands of dollars might have capabilities that our scan tool does not. This might be the cause of your issue, but we cannot determine that until you are willing to cooperate with our support team. 

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23265834
  
  I am rejecting this response because:
  The product does not work as advertised and Im tired of arguing with you.
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 24 I was horrified to see a withdrawal from my checking account for over $100! I immediately called and emailed, and in one response they said I wouldnt be charged for the subscription. But I had already been charged! Then they said they couldnt refund it because I would have had to cancel before I was charged. But I didnt know I was going to be charged. To add insult to injury, in researching I see that they have charged me for three years and I didnt even know it. They have verified that my subscription is canceled. But there still remains the issue of a refund.I notified them within hours of the charge. I have no idea what their subscription does, I never received a device and I have never used their services. Anything they might claim was either purchased fraudulently or in error because I have no need for any such thing. I am an old lady trying to scrape by with my social security, and now my account is overdrawn with no way to bring it back to a positive balance. That means a $25 overdraft fee, no groceries, no gas, no more payments anywhere for 10 days. I would never have agreed to or intentionally set up something like that. They must have a very misleading website and checkout process, as I can read many other people are being charged and the company claims the consumers authorized it, but they didnt intentionally. My hope is that this company is honest and will refund the money they took from my account, since I notified them within hours of becoming aware of the charge. Whether I notified them 24 hours before the charge or 2 hours after, is an unfair technicality because I shouldnt have been charged at all.

  Business Response

  Date: 04/28/2025

  Hello,

  I have attached your order confirmation page from your original order from 2023. As you can see, we make our terms very clear an straight forward. You will be charged $99.99 plus tax per year that the subscription is active. You are able to cancel the subscription at anytime to prevent the subscription from renewing. In addition to this clear wording on our website, we have sent you multiple renewal emails, before every charge, that reminds you of the subscription, and gives you an option to cancel your subscription by contacting our support team, or by using our self-cancellation page. 

  Since no action was taken to cancel the subscription, all charges were processed according to the agreed upon billing agreement. Despite our policy, we have decided to make an exception and issue a refund for the most recent subscription charge. As previously mentioned, the subscription has been canceled and will not renew. 

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/22/25 i was notified by ****** that a charge was made for $108.99 from Fixd. The message said it was a subscription charge for **************** I thought it was an error so I emailed Fixd. They stated that I never contacted them to cancel before a deadline. I never had premium at anytime so why would I need to notify them. They stated that they can cancel it now but that I can't get a refund. It appears to be a total scam.

  Business Response

  Date: 04/23/2025

  Hello,

  I have attached a screenshot of your order from 2024. As you can see, you placed an order for the sensor and the premium subscription. We also sent you an email regarding your premium renewal along with the charge amount and charge date. Our records show that we have already made an exception to our policy and have processed your refund request through PayPal. 

   

  Thanks,

  The FIXD Team

  Customer Answer

  Date: 04/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *****