Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item from fixed premium on a trial basis once it was realized the cost of the item I canceled it through ****** pay. The service subscription cost $106.99 the transaction took place on March 5th and I paid for it through ****** Play. ****** Play refunded my money which I believe was through my *********** credit card and fix premium. Fix premium never refunded *********** and I am fighting to this day to get *********** to refund me my money. I have tried numerous times to contact fix premium to find out the date that they allegedly refunded my money and have been unsuccessful in reaching them. They indicated on April 20th that would take 3 to 5 business days to refund the money. But they do not indicate when the money was refunded to *********** and they are no longer sending me messages back. When it was credited back I need to speak to them or someone does to find out this information as soon as possible.

  Business Response

  Date: 04/23/2025

  Hello,

  We have been in touch with you as recently as this morning. We have provided the only information that ****** provides us. Unfortunately, ****** limits our access to billing information since they are responsible the transaction. We received a follow up from you this morning that says the following:

  
  "Thank you for getting back with me **** I appreciate it. I have reached out to ****** Play asking them for the information about the refund to ************ The information that you've attached is perfect and I will forward it on to *********** which should be sufficient hopefully for them to move forward with the refund on their end. I do appreciate the extra work that you sent me."

   

  If this is not the case, and you still need assistance, please let us know.

   

  Thanks,

  The FIXD Team

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 16 2025 I did not agree to auto-renewal $164.56 was charged to my credit card without my approval

  Business Response

  Date: 04/16/2025

  Hello,

  I am sorry for the confusion! The subscription agreement states that it will be billed annually until canceled. The authorization to charge the card on file for the renewal was given when you first signed up. Additionally, we sent you a reminder email that you would be charge for the renewal and gave you the option to cancel. Since the subscription was not canceled, the auto-renewal charge was processed.

  We have processed your refund via PayPal. 

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:04/15/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today being the 14th of april 2025, i came across an advertisement on ******** from fixd, marketing a product 'fixd sensor' which should be a car scanner and car code reader with free shiping at the cost of $29.99. I proceeded to the site in an attempt to get the product and i realized that at the checkout, the cost was amounting to about $70 so i did not proceed with the check out; only to realize that i was debited and i received an email that my order was being shipped.I was surprised because i did not initiate a checkout of the transaction.I responded and requested for a cancelation of any transaction and a refund.They replied they had shipped the order already. They had initially stated in the email that it was shipped through *** of which i checked on the *** with the tracking number ( order number UP-8E50575D647, tracking number ******************) but there was no indication that they had received such.They later sent an email that the package was shipped through *** ( order number UP-8E50575D647, tracking number 202504141533U6WJE3). I checked on *** with the tracking number in the email and found the time stamp to be close to 30 minutes after my request for cancelation and refund. The whole interaction screams the business is intentionally arm twisting people to get their product.I also found similar complaints about them from other victims of their shady business strategy.This is the link to their advert on ******** ********************************************

  Business Response

  Date: 04/15/2025

  Hello,

  I am sorry about the confusion! I have attached your order confirmation to this complaint for your review. As you can see multiple items were added your order. We apologize that we were not able to cancel your order, but our first communication that we received from you was after the order had already been shipped out, which was almost 24 hours after your order had been placed.

   

  As for the tracking, our team created an incorrect label with ***, which cause the automated email to be sent. That label was then voided, and the correct label with *** was made. The new tracking link shows that your order is moving through the system. Since you wanted to cancel this order, we have gone ahead and issued a full refund. 

   

  Thanks,

  The FIXD Team

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23202597
  
  I am rejecting this response because: The response contains false information.

  Firstly i didn't checkout any order.

  Secondly, my request for cancelation didnt come after 24 hrs, looking at your attachment, the time stamp reads 8:59 a.m. I have also attached a screenshot of my email requesting cancelation and the time stamp there reads 9:07 a.m which gives 8 minutes in-between.

  Thirdly, the refund isn't in full. I have attached screenshots from my bank app to proove that. However, i am not bothered about that.

  My response is just to set facts right. 

  Thank you for the refund nevertheless. 

  
  Sincerely,
  
  ***** ******* Nwodo

  Business Response

  Date: 04/15/2025

  Hello,

  There still seems to be some confusion that we can clear up! We charged you ***** USD for the order that you placed. We then issued you a refund for ***** USD. Any currency conversion is outside of our control since we are only accepting USD at this time. We can assure you that a full refund has been issued on our end. 

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******* Nwodo

• Initial Complaint

  Date:04/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 13 2025 i placed an order for two fixd sensors i got them and they will not connect to my cars blue tooth and i tried 2009 **** fusion, 2012 **** f-150 truck, then my wife's 2025 ****** Camry but it still will not connect to wifi. 1st you have to plug in the port then, they say it will automatically connect to wifi as long as you have it turned on, but it never does. I was told maybe it's your blue tooth out of date. That is why i tried it on my wife's 2025 car her blue tooth is top of the line, but still will not connect.i keep getting e-mails how to connect it so i have tried everyone, but after it would not connect with my wife's car i asked for two new sensors to replace the one's i have since they are defective or a refund have not heard from them.

  Business Response

  Date: 04/14/2025

  Hello,

  I am so sorry for the confusion! I can see that our team is actively working on your issue. We have been sending you some set up instructions because based on the information that you have provided us, it seems that you are trying to connect the sensor to your cars bluetooth which is not how our sensor works. Our sensor has a physical connection to your vehicle and connects to our app on a mobile device via bluetooth. This would be why the sensor is not connecting, which is why we believe a replacement is not needed. 

  We ask that you follow the instructions given to you by our support agent and allow us to go through our standard troubleshooting steps before we jump to a replacement. Since you submitted your request for a replacement/refund within the 30-days, both of those policies can be applied at the end of the troubleshooting steps.

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:04/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company billed my account for a cancelled subscription, and when I emailed advising to refund they've refused. I want my money back; I don't even have a car. Not only that but they billed me 3 times in 1 month for a single subscription.

  Business Response

  Date: 04/10/2025

  Hello,

  I am very sorry for the confusion! I can see that we only billed you once for your premium subscription renewal and that an agent has already assisted you with a refund. You may confirm this by checking your ****** account history as it will show your recent transactions.

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my son a fixd product. I paid for it and now they have charged me an amount of $99.99 for some premium thing that I never agreed to. They just took my money off my debit card. My grocery money. I want a refund from these people. They're doing this to everyone. Fraud!!

  Business Response

  Date: 04/07/2025

  Hello,

  Thanks for contacting the FIXD Customer Support team! I have attached your order confirmation so that you may review what you ordered from us. As you can see, your order did include the subscription. When you checked out, you authorized us to charge the card that you provided according to the billing agreement.

  We do offer a 30-day money back guarantee, and I see that your subscription has already been refunded and canceled.

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:04/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/31/2025 I thought I was purchasing 2 Fixd readers for $50. Then when I received my Order it only had one Fixd readers. I was also charged $99 from some kind of subscription. I didn't authorize that nor did I want it. Somebody charged that without My knowledge or consent

  Business Response

  Date: 04/07/2025

  Hello,

  Thank you for reaching out to the FIXD Customer Support Team! I have attached your order confirmation page so that you may review what you ordered with us. As you can see the subscription was added to your order and when you checked out, you authorized us to charge the card that you provided according to the billing agreement. 

  We offer a 30-day money back guarantee so a refund has been issued for the premium subscription. If you would also like a refund for the sensor, you will need to start the return process.

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the **** sensor a year ago for $28.73. I was under the impression when I bought it that there would be a $99.99 subscription fee after I activated it. I wasn't planning on activating it until I actually needed to use it. The device is still in the package, I haven't opened it yet. I was notified by my bank of the $99.99 charge from FIXD Automotive which I did not expect until I actually activated the device. I rejected the charge with the bank which they treated as fraud and shut down my card that was charged and sent me a new card. But then I was charged on a my debit card which I couldn't believe because how could they have the other card info that was never used in the purchase? I have replaced my credit card and I have replaced my debit card. And now with my new debit card that I have only had for less than a week, they charged me $99.99 again! How are they getting these card numbers of mine without me ever using them!? It's scary and creepy. I would like **** to stop charging me these fees and remove me from their system. I do not wish to keep replacing my debit and credit cards, especially since they have a way of finding out my new ones and charging them as well.

  Business Response

  Date: 04/02/2025

  Hello,

  I am so sorry for the confusion! In order to cancel the subscription and prevent future charges, you need to contact us directly or us our self cancellation portal. We only charged the card that we have on file which you authorized us to charge. Based on the information on our end, the card is still showing as active, so you will need to contact your bank for more information. 

  I have attached a screenshot of our billing terms as they are listed on the checkout page since there also seems to be some confusion around was well. As you can see, we clearly state that there is a 14 day trial and then you will be charged. Your subscription has been canceled so you will not be charged again.

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23150360
  
  I am rejecting this response because:  I'm not convinced I saw that 14 day trial message when I bought the device.  I wouldn't have even bought it if I did see it.  I saw a message that I wouldn't be charged until I actually activated the device which is still in the unopened package.  I would like a refund on my card that was charged today that you somehow have that is not the card I used when I purchased the device.  I purchased the device with a card that has been deactivated for two weeks.  I have been charged by FIXD on two debit cards and one credit card.  Only one of those cards were used to purchase the device.  The information on the other two cards were never given.  I have no idea how they accessed these cards at all, but they have a way.  I've seen that others who have had the same complaint and got a refund.  I would like a refund for my $99.99 as well.  I'm happy my subscription has been cancelled, but I won't be satisfied until I have my refund.
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 04/07/2025

  Hello,

  There still seems to be some confusion, so I am sorry about that! We would not have mentioned that the 14 day trial would have started when you activated device, because that is not how our subscription works. The subscription trial starts when you first subscribe.

  As for the second card, we only have one on file, so you will need to ask your bank as they would have had to link your new card to the old one for that to happen.

  As for the refund, since we could not successfully charge you, there is nothing to refund at this time. 

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 04/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The charge of $99.99 to my account that started this complaint has magically vanished.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:04/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son is buying me one for Mother's Day. I'm trying to return the one I bought. Both phone numbers I gave for customer service is disconnected. No way of getting hold of them since I don't have a computer. Just my phone. I think this is real poor customer service. I want to cancel everything.

  Business Response

  Date: 04/02/2025

  Hello,

  Thanks for reaching out! You can contact us at **************. We only have that one support number and I can assure you that it is active. You can also contact us at ******************************.

  Please be advised that our 30 day refund window is 30 days from the date of delivery. Based on your tracking, the order was delivered on February 19th, which means your order is not longer eligible for a full refund. 

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:04/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this product on 3/19/2025 I specifically clicked NO to the subscription, now here i am April 1st, 2025 with a $99 charge that I absolutely did not authorize. I am requesting that $99 please be returned to me. I am keeping the devise I paid for separately, I want the $99 subscription I never signed up for back in my account, with over 200 complaints over the past 3 yrs you would think this company would choose to word or make the fine print not so fine instead of having to keep refunding people with this scam.

  Business Response

  Date: 04/02/2025

  Hello,

  Thanks for contacting the FIXD Customer Support Team! I have attached your order confirmation page for you to review. As you can see we spell out the details of the subscription pretty clearly. I have also attached a copy of what the order summary looks like before checkout, which shows the same details in not so fine print. 

  We get that mistakes happen, which is why we have a 30-day money back guarantee. We have processed your premium subscription refund, and canceled it for you. Please allow for 3-5 business days for your bank to process your refund.

   

  Thanks,

  The FIXD Team