Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 FIXD OBD devices from this company and they shipped the items I bought from them. BUT this company continues to charge me for upgrades and premium memberships that I never signed up for. I have emailed them repeatedly asking them to removed my credit card from their system and they refuse. I have asked them the delete my account with my personal data and they refuse.

  Business Response

  Date: 05/01/2023

  Hello,

  After reviewing your case, i can see that you signed up for our premium subscription twice, once when you purchased the sensor, and then again when you accepted our 50% off offer. Additionally, it looks like one of our agents has already issued a refund, canceled your subscription, and deleted your account and credit card information. Since we were issuing a refund, there was a delay in your deletion request since we had to ensure that everything was full processed. Please  contact us ******************* if you have any questions.

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 05/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. To be fair, I do not trust that FIXD has deleted my account, but I am closing my credit card account to take care of this. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered **** device as a gift for my brother-in-law. I am disabled, have no use for a device like ****. Ordered in 2021 Sale Price $19.99 plus tax. *When I received the email of my purchase, it listed an additional $35 for a Premium Subscription. **I immediately sent an online form to **** telling them to CANCEL THE SUBSCRIPTION, and to give me a REFUND. It was a gift for someone else. *No Reply. *NO MONEY REFUNDED. (Note: My brother-in-law saw online that **** could be used Free by downloading the app. When he found out that I never got my money refunded he threw the device away.) *In my area we have issues with the internet service, unable to go online, check msgs, etc. *04/21/2023 I went online to ck my bank balance & discovered I had been billed $69.99 on 04/20/23 by ****. **Immediately I contacted my *********** closed my account, leaving me No Access to my Money until a new bank card arrives. **NO ONE EVER USED THE **** DEVICE! **No App Download or Registration ever took place. *I searched bank records for 2022, found **** had charged my card in 04/2022 for $69.99. **04/21/23 I sent both an online ************ to **** about the 04/20/23 unauthorized charge on my account. I asked them to REFUND the 04/20/23 charge of $69.99. **The replies I received were basically to tell me that since I didn't Cancel Within 30 Days of the Original Device Purchase and the $35 Unauthorized Subscription Charge in 04/2021 that they Won't Refund My Money. **Even worse I still have a Subscription to use the ************** for the **** device until APRIL 19, ****. A DEVICE THAT DOESN'T EXIST! *TOS aka: TOU on **** website says, If they terminate your subscription they will give you a pro rated refund. And, "If you dispute any charges you must let **** know within sixty (60) days after the date that **** charges you." *I notified **** within 1 day! I've lost $35+$69.99 and now another +$69.99 *How can any of this be legal?**BBB I will email added items to you.

  Business Response

  Date: 04/25/2023

  Hello,

  Unfortunately, we have no record of you ever reaching out to us until this past week. Since you indicated that you have been trying to reach, albeit unsuccessfully, we have made an exception to our refund policy and issued a refund for the most recent subscription. Additionally, we have canceled your subscription so you will not be charged again in the future. 

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 04/25/2023

   Complaint: 19976419
  
  I am rejecting the **** response at this time for the following reasons:  Until I see the Refund of $69.99 returned to my bank I refuse to trust this company.  It's unbelievable that myself and countless others are forced to file complaints with our Banks, the BBB, and ******************* to regain money which **** knows they are taking through highly questionable methods. When **** finally sends email stating how to Cancel a Subscription it directs the person to go to a page online that requires ID Code supposedly sent in the Original Purchase Email. Like myself, others probably don't have that Code or Fear entering it.  All due to problems experienced with a company who forces us to Pay for something we don't want or even have the device it links to. I thank **** for a prompt response to BBB. However, no person should be forced to seek help from their Bank, BBB or another other agency to settle a problem such as this.  Thank you BBB for being there as a valuable mediator. I will update this after I receive a Refund for $69.99, which represents only 1 of 3 unauthorized charges made to my account by ****.
  
  Sincerely,
  
  ***************************
  

   

  Business Response

  Date: 05/01/2023

  Hello,

  As stated in the previous email, the refund for the subscription that you signed up for has already been issued. Attached is a receipt showing that the refund was issued on 4/25.

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 05/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you BBB for being a valuable mediator throughout this process.

  As stated in my earlier response I refused the initial response from **** pending the actual Refund to the new bank card account I was forced to open to protect funds from further charges by ****.  I have received the **** Refund and now have access to my new bank account.  Issues like these could be totally avoided if **** gave great consideration to changing the handling of  these matters.  Thanks **** for finally resolving this matter.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the device and was just charged a 70 subscription fee which I didnt ask for. I called them to get a refund since I saw that it was charged to my acct yesterday but no refund for something I havent and won't use so I just paid for an upcoming year that has never been used

  Business Response

  Date: 04/21/2023

  Hello,

  We send a number of emails for our premium subscription first at sign up and upon each renewal with our cancellation policy, price, charge date, and with instructions on how to cancel it. We are sorry to hear that you missed these emails, so we went ahead and issued a refund for your subscription as well as cancelling it to avoid future charged. Please contact us ******************* for any additional information.

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a FIXD unit and paid for it. Now a few weeks later, my credit card has been charged for $99.99 and I did not authorize this charge in any way at all! I need a full refund and any/all subscription that you signed me up for without my authorization to be removed from your system.I am highly upset at this action by this company as it has caused other actual existing bills to not be paid! PLEASE refund me the full $99.99 NOW. I have found that I am not the only person to be gouged by the BBB so I'm, going ahead and report you as running a scam operation !

  Business Response

  Date: 04/17/2023

  Hello,

  I am sorry for any confusion that you might have had when you signed up for our yearly premium subscription. It looks like one of our agents have already issued a full refund for the subscription. Please contact us at ******************* if you have any additional questions!

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:04/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the scanner in March for $19.99 and only checked the scanner not the upgrade I received the scanner on March 23rd 2023, On April 10th $ ***** was charged to me credit card with out my agreement, I want this charge to be mailed to me at the address on this complaint, I do not trust you to pay my credie card back.I also want any information on myself and my credit card information removed from your files ************************* ************************************ Apartment ********************************************

  Business Response

  Date: 04/17/2023

  Hello,

  We are sorry to hear that you no longer wish to have the Premium Subscription! We have canceled your subscription and issued a refund. If you would like to have all of your data deleted, please submit an official request to ******************* 

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:04/14/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/13 I received a confirmation email that my subscription to FIXD had renewed for $69.99, which I thought was strange because I thought I had cancelled this service. The vehicle I had originally gotten this for is gone now, and I no longer have the device it uses, and I remember going to cancel the subscription, although apparently something prevented that from finishing. I'm not saying that I cancelled and they kept me on, I think somewhere in the 3-4 confirmation process of cancelling I thought I was done and I wasn't. Ok.So minutes after receiving this email I reach out and let them know, Hey I thought I had cancelled this, I haven't used the service in a long time now and I'm definitely not about to use it for another year, can you reverse the charge that just went out?Apparently not because this isn't happening in the first thirty days of my service, during the money back guarantee period. Well yeah, I'm not requesting a refund because I'm dissatisfied with the product or service. There was a mistake and I'm acting as quickly as possible to fix it. If I'd received a renewal reminder before the money went out, I would have done it then.No, I get a second email saying You bought this service back in 2021 and your opportunity to get a refund was then. Since you didn't cancel in time we can keep charging you, but good news you can keep using the service now for another year! Well, no, I can't. I don't have the thing anymore. Also, I haven't used it for the PAST year either. At the end of this email from their service the representative thanked me for my understanding during "these hard times". Yes, I'm glad my $70 donation will keep the lights on at FIXD, because it won't be doing that at my house.

  Business Response

  Date: 04/14/2023

  Hello,

  While we do communicate our renewal policy up front and we contact you multiple times before the renewal date, we will make an exception to our policy since you no longer own the device. A refund has been issued and your subscription has been canceled. Please contact us at ******************* if you have any additional questions.

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 04/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Fixd device on March 28, 2022. I was unaware nor had I received a renewal notice ahead of time for the subscription to the service. I received a notice from my credit card company, that the charge of $69.99 for the renewal was charged to my account. I sent an email to the company to cancel and refund my card. This is the response I received:*********************** (FIXD) Apr 11, 2023, 08:22 PDT Hello, Thank you for following up with me in regard to your subscription. I sincerely apologize for the delayed response. I would like to inform you that refunds only apply to the first year of a subscription with a 30-day refund policy. At this time, we are unable to process a refund for your premium subscription because your money-back guarantee has expired. Per your request, I went ahead and turned off auto-renew on your subscription so you won't be charged the following year. Let us know if you need anything else. Thank you, ***** @FIXD I am requesting your help in getting my refund.

  Business Response

  Date: 04/12/2023

  Hello,

  Since you missed our renewal emails, we have decided to make an exception to our policy and issue a refund. Additionally, your subscription has been canceled. Please contact us at ******************* for any further questions.

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a FIXD unit and paid for it.Now a few weeks later, my credit card has been charged for $69.99 and I did not authorize this charge in any way at all!I need a full refund and any/all subscription that you signed me up for without my authorization to be removed from your system.I am highly upset at this action by this company as it has caused other actual existing bills to not be paid!PLEASE refund me the full $69.99 asap.

  Business Response

  Date: 03/31/2023

  Hello,

  It looks like you have already been assisted by one of our support agents. Your subscription has been canceled and refunded.

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw, online, that I could get a second Fixed Sensor for $19.99 plus tax. I thought it was a wonderful opportunity to get one for my sons car. I ordered it, and it arrived within a couple of weeks. Then, several days later, I was looking at my bank transactions. It was there that I noticed a charge of a $69.99, to FIXD, which had been paid through PayPal. I did not authorize this payment. I am 65, and have been taken advantage of several times over the past three years. I dont have a lot of money, am on a fixed income, and I guess you could say Im simply sick and tired of these scams that are allowed to take advantage, over and over again, of people like me. My hope is that this type of thing will be outlawed very soon. Thank you for reading.

  Business Response

  Date: 03/30/2023

  Hello,

  When you purchased the sensor, you opted for our additional premium subscription, which gives you access to the additional features available in our app. We have sent multiple email regarding the subscription including information about our 30-day money back guarantee, which applies to this charge. The charge has been reversed and the subscription has been canceled. We ask that you contact our support team directly in the future so that we may resolve any issues faster. 

   

  Thanks,

  The FIXD Team

• Initial Complaint

  Date:03/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  fixd car scanner purchased march 6 2020. Subscription has been paid since then. March 13 realized ***** was charged to my credit card without notice. Went to website to try to cancel and get a refund. Find where my card was stored on there website. It is very hard to figure out how to cancel. Sent email to cancel and get a refund for remaining amount not going to be used for the year. Return policy no refunds after first year? Totally crazy. I was told the money was taken from my credit card associated with ****** play. I do not keep a card on my goggle play.

  Business Response

  Date: 03/27/2023

  Hello,

  The subscription was charged through the ****** Play Store. We have initiated a refund on our end, so please be on the look out for an email from ****** regarding the refund. 

   

  Thanks,

  The FIXD Team